Troubleshooting The 21Xx; Getting Help With Your Installation; General Troubleshooting - Intermec MobileLAN 21 Series System Manual

Troubleshooting the 21XX

This section provides you with information on getting help with your installation and
some general problems and solutions.

Getting Help With Your Installation

The access points are designed to be easy to install and configure; however, you may
need to call Intermec Technical Support if you have problems. Before calling, be sure
you can answer the following questions:
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You should have the information on the About this Access Point screen available when
you call Intermec Technical Support. In the U.S.A., call Intermec Technical Support at
1-800-755-5505. In Canada, call 1-800-668-7043.

General Troubleshooting

Problem/Question
Is the access point fully
booted?
Managing, Troubleshooting, and Upgrading the 21XX
What kind of network are you using?
What were you doing when the error occurred?
What error message did you see?
Can you reproduce the problem?
What versions of access point firmware are you using? For help, see "Viewing the
About This Access Point Screen" earlier in this chapter.
Possible Solution/Answer
It takes about 30 seconds for an access point to boot. When
the access point is done booting, the Power LED remains
steady green, the Wired LAN #1 LED flashes green, and
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if the access point is connected to the Ethernet network,
the Wired LAN LED flashes green.
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if there is a radio in radio slot #2, the Wired LAN #2
LED flashes green.
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if the access point is configured as a root access point,
the Root/Error LED remains steady green.
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