H.C Duke & Son Electro-Freeze Genesis Series Operator’s Manual With Illustrated Parts List page 89

ELECTRO FREEZE Soft Serve Model GEN-2080
18 VQM Error Codes
Error Code Description/Action
Cabinet Temp. Occurs when cabinet
thermistor is above or
below temp. limit for 1
minute without change
Action: Cabinet is in
time cycle mode (5 min.
on and 30 min. off) both
cylinders are in standby
mode.
If unit is in cabinet only
mode: Cabinet is in time
cycle mode and both
cylinders remain off
Head Switch Occurs when head
switch is open with
power applied to unit
Action: Affected head is
turned off.
Motor OVLD Occurs when motor
current is 0, and motor
is given an on signal
Action: Affected barrel is
off, hopper refrigeration
continues to operate.
185240
(continued)
Probable Cause
1. Faulty wire
connection
2. Faulty Thermistor
3. Program Issue
1. Head Assembly Not
installed
2. Faulty Head switch (1
per cylinder)
3. Faulty wire
connection
4. Program Issue
1. Motor internal
overload open
2. Faulty wire
connection
3. Motor Contactor
Failure
4. Motor control relay
not activating
Remedy
1. Locate faulty connection (Wire
rubbed through, cut) and repair as
needed.
2. Remove thermistor, check in ice
water and compare to thermistor curve
chart. If thermistor does not ohm
correctly, replace thermistor.
3. Ensure U.I. Program version
and Main P.C. Program Version are
compatible. (Contact Electro Freeze
Factory Tech Support)
1. Install Head assembly
2. Test head switch to see if circuit
remains open with magnet in place,
remove and replace head switch as
needed
3. Locate Faulty wire connection and
repair as needed
4. Ensure U.I. Program version
and Main P.C. Program Version are
compatible. (Contact Electro Freeze
Factory Tech Support)
1. Allow motor to cool and overload to
reset, Check motor start components,
product temperature (Too cold, low
overrun), and gear reducer operation.
2. Locate Faulty wire connection and
repair as needed
3. Check contactor coil for proper
resistance, check for voltage drop
across contact points. Replace as
needed
4. Check to see if Relay is receiving
power from Main P.C. board (12VDC),
Ohm relay control coil for proper
resistance. Replace relay as needed.
If 12 VDC is not detected Contact
Electro Freeze Factory Tech Support
79