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H.C Duke & Son Electro-Freeze Genesis Series Operator’s Manual With Illustrated Parts List

Combination soft serve and shake freezer
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OPERATOR'S MANUAL
with Illustrated Parts List
Combination Soft Serve and
Shake Freezer
Model GEN-2080
185240— 4/15
H.C. Duke & Son, LLC.
P/N 185240 April 2015
Printed In U.S.A.

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Summary of Contents for H.C Duke & Son Electro-Freeze Genesis Series

  • Page 1 OPERATOR’S MANUAL with Illustrated Parts List Combination Soft Serve and Shake Freezer Model GEN-2080 185240— 4/15 H.C. Duke & Son, LLC. P/N 185240 April 2015 Printed In U.S.A.
  • Page 3 Operator’s Manual Electro Freeze Combination Soft Serve and Shake Freezer Model GEN-2080 All contents © Copyright 2015 H.C. Duke & Son, LLC., 2116 Eighth Avenue, East Moline, Illinois 61244 HC185240...

  • Page 4: Safety First

    ELECTRO FREEZE Soft Serve Model GEN-1578 SAFETY FIRST! Follow these four steps to safety ..1. Recognize Safety Information ..Look for this safety alert symbol throughout this manual. When you see this symbol on your freezer or in this manual, be alert to the potential for personal injury. Follow recommended precautions and safe operating practices.
  • Page 5 ELECTRO FREEZE Soft Serve Model GEN-1578 SAFETY FIRST! 3. Follow Safety Instructions ..Read and understand all safety messages in this Safety manual. Read and understand the decal safety First! messages on your freezer. Take notice of the location of all decals on the freezer and keep the safety decals in good condition.

  • Page 6: Safety Decal Locations

    ELECTRO FREEZE Soft Serve Model GEN-1578 Safety Decal Locations Do not attempt to operate the freezer You may contact your local authorized until all safety precautions and operating Electro Freeze Distributor, as follows: instructions in this manual are read and Name: understood.
  • Page 7 ELECTRO FREEZE Soft Serve Model GEN-2080 Safety Decal Locations 185240...

  • Page 8: Table Of Contents

    ELECTRO FREEZE Soft Serve Model GEN-1578 Table of Contents Safety First ....................Safety Decal Locations ................... Part I Introduction ................. Note to Installer ..............2.1 Uncrating and Inspection ............. 2.2 Installation ..................2.3 Electrical Requirements ............... 2.4 Electrical Connections ..............Specifications ..............
  • Page 9 ELECTRO FREEZE Soft Serve Model GEN-1578 Table of Contents — continued Assembly — Soft Serve ............Assembly — Shake ..............45 Start-up Instructions — Soft Serve ........... 51 12.1 Sanitizing Instructions ..............51 12.2 Priming ..................52 Start-up Instructions — Shake ..........13.1 Sanitizing Instructions ..............

  • Page 11: Introduction

    ELECTRO FREEZE Soft Serve Model GEN-2080 Introduction The GEN-2080 Freezer is designed to Make sure all personnel responsible for produce soft serve ice cream, ice milk, equipment operation completely read and yogurt, and similar frozen dairy products, understand this manual before operating with a product serving temperature range the freezer.

  • Page 12: Uncrating And Inspection

    ELECTRO FREEZE Soft Serve Model GEN-2080 Uncrating and Inspection note the damage on the carrier’s freight CAUTION bill and notify the carrier’s local agent Be sure to properly support immediately. the machine when removing bolts and installing legs or 1. Remove the carton from the casters.

  • Page 13: Electrical Requirements

    ELECTRO FREEZE Soft Serve Model GEN-2080 Installation (continued) 2. Where codes permit, we tied together so that one water inlet and recommend that the freezer be installed one water waste is all that is required. on casters and have flexible water and The connections are found on the bottom electrical connections for service and under the compressor mounting area...

  • Page 14: Specifications

    ELECTRO FREEZE Soft Serve Model GEN-2080 Specifications Particulars Always check and verify voltage and amperage on the data plate located on the back panel of each freezer. GEN-2080 Combination Soft Serve and Shake Freezer Width (in/cm) 26 / 66 Height (in/cm) 70 / 178 (Air Cooled Models) 67.5 / 172 (Water and Air Cooled Remote Models) Depth (in/cm) 36.5 / 93...

  • Page 15: Data Plate

    ELECTRO FREEZE Soft Serve Model GEN-2080 3.3 Data Plate The data plate provides important infor- mation that the operator should record and have available for parts ordering, warranty and service requests. Figure 3-1 Reference Information 1.) Model Number: ________________ 2.) Serial Number: ________________ 3.) Electrical Spec: Voltage _________ Fill in this information as soon as you Phase _______...

  • Page 16: Dimensions

    ELECTRO FREEZE Soft Serve Model GEN-2080 Dimensions MODEL GEN-2080 W/C = Water Cooled Models A/C = Air Cooled Models ACR = Air Cooled Remote Models dimensions are the same as W/C Figure 3-2 185240...
  • Page 17 ELECTRO FREEZE Soft Serve Model GEN-2080 NOTE: Combination Soft Serve/Shake Freezers Please note that in the following pages of this manual, some sections relate specifically to either the “Soft Serve” side of the freezer or the “Shake” side of the freezer.

  • Page 18: Part Names And Functions - Soft Serve

    ELECTRO FREEZE Soft Serve Model GEN-2080 Part Names and Functions — Soft Serve ROD-PLUNGER PLUG-AIR BLEED O-RING-PLUG PIN-HANDLE HANDLE-DISPENSE HEAD- DISPENSE KNOB-HAND NOZZLE Figure 4-1 Head Assembly 185240...
  • Page 19 ELECTRO FREEZE Soft Serve Model GEN-2080 Part Names and Functions — Soft Serve The following descriptions apply to figure 4-1. The number preceding the part name corresponds to the number in the figure. HEAD: Encloses the freezing cylinder and provides an opening for product to be dispensed.
  • Page 20 ELECTRO FREEZE Soft Serve Model GEN-2080 Part Names and Functions — Soft Serve Figure 4-2 Soft Serve Beater Shaft Assembly 185240...
  • Page 21 ELECTRO FREEZE Soft Serve Model GEN-2080 Part Names and Functions — Soft Serve The following descriptions apply to figure 4-2. The number preceding the part name corresponds to the number in the figure. BUSHING - CYLINDER: Holds the beater in place at the front of the cyl- inder.
  • Page 22 ELECTRO FREEZE Soft Serve Model GEN-2080 Part Names and Functions CLAMP-SOFT HOSE O-RING AIR METER PORT-AIR/MIX INLET TUBE-AIR CLIP-TUBE RETAINER RETAINER-AIR TUBE CLAMP-SOFT HOSE HOSE-MIX BRAIDED CLAMP-SOFT HOSE SUPPORT-ROLLER BEARING HOSE-TRANSFER RED LINE ROLLER-ASSY COMPLETE ARM-SWING CLAMP SHOE-ROLLER KNOB-HAND VALVE- PRESSURE RELIEF COVER-MTS TUBE-ASSY...
  • Page 23 ELECTRO FREEZE Soft Serve Model GEN-2080 Part Names and Functions The following descriptions apply to figure 4-3. The number preceding the part name corresponds to the number in the figure. SUPPORT-ROLLER BEARING: 12.) HOSE - TRANSFER RED: Special Holds roller assembly in place. “red-lined”...

  • Page 24: Part Names And Functions - Shake

    ELECTRO FREEZE Soft Serve Model GEN-2080 Part Names and Functions — Shake Figure 5-1 Head Assembly 185240...
  • Page 25 ELECTRO FREEZE Soft Serve Model GEN-2080 Part Names and Functions — Shake The following descriptions apply to figure 5-1. The number preceding the part name corresponds to the number in the figure. HEAD - ASSY. W/ACTUATOR: 12.) O-RING - PIVOT POST: Encloses the freezing cylinder and Holds the pivot post in place.
  • Page 26 ELECTRO FREEZE Soft Serve Model GEN-2080 Part Names and Functions — Shake Figure 5-2 185240...
  • Page 27 ELECTRO FREEZE Soft Serve Model GEN-2080 Part Names and Functions — Shake The following descriptions apply to figure 5-2. The number preceding the part name corresponds to the number in the figure. 1.) BLADE - SCRAPER: Scrapes the frozen product from the freezing cylinder wall.

  • Page 28: Operator Controls

    ELECTRO FREEZE Soft Serve Model GEN-2080 Operator Controls 6 7 8 LEFT RIGHT Figure 6-1 CAUTION The following paragraphs describe the Test operation of the head operator controls. Refer to Fig. 5-1 for switch prior to placing numbered items in description. Note the freezer in service.
  • Page 29 ELECTRO FREEZE Soft Serve Model GEN-2080 Operator Controls (continued) 5. Left or Right side Control Indicator Left indicates controls for left side cylinder and hopper. “Right” Indicates controls for right side of freezer cylinder and hopper. 6. Mode of Operation Indicator There are three primary modes of operation: a.
  • Page 30 ELECTRO FREEZE Soft Serve Model GEN-2080 Operator Controls (continued) 11 Power Switch See Figure 6-3 In the “ON” position, power is supplied LEFT RIGHT to the beater motors. Use this position to operate the freezer. Select the ”OFF” position for disassembly and cleaning. See Operators Display Menu for use of this switch in recording cleaning cycles.

  • Page 31: Operator Display Menu

    ELECTRO FREEZE Soft Serve Model GEN-2080 Operator Display Menus Below is a list of the menu categories that are displayed upon entering the Operator’s menu. Operator’s Menu Options • Basic Settings Actual Temps • Event Log • • Error Log Lockouts •...
  • Page 32 ELECTRO FREEZE Soft Serve Model GEN-2080 Operator Display Menus (continued) Spigot Left & Right Barrel Statistics Cont. Center Spigot Spigot Hours Left & Right Barrel C Spigot Hours Comp. Starts Left & Right Barrel Comp. Hours Left & Right Barrel Beater Starts Left &...
  • Page 33 ELECTRO FREEZE Soft Serve Model GEN-2080 Operator Display Menus (continued) Cabinet Temperature Map for user adjustment. User will only see 1 through 9 but the table below shows the differences with each number change. 6 is default setting LEFT CABINET RIGHT Press to start Left Clean Mode Press to start Right Clean Mode...

  • Page 34: Disassembly And Cleaning - Soft Serve

    ELECTRO FREEZE Soft Serve Model GEN-2080 Disassembly and Cleaning — Soft Serve Safety Information This freezer uses pressure to assure consistent product quality. It is important It is important that the freezer for your safety that the freezer is be disassembled, washed, depressurized slowly and completely lubricated and sanitized before whenever the freezer is to be drained,...

  • Page 35: Cleaning Accessories

    ELECTRO FREEZE Soft Serve Model GEN-2080 Cleaning Accessories — Soft Serve The following accessories shipped with the freezer are necessary for cleaning, sanitizing, and disassembly/assembly (Figure 8-1): 1.) HC158004 BRUSH: 4 inch diameter 6.) HC169374 TOOL - O-RING with 36 inch handle used to clean REMOVAL: Aids in removing O-rings the shake cylinder.

  • Page 36: Disassembly Instructions

    ELECTRO FREEZE Soft Serve Model GEN-2080 Disassembly Instructions — Soft Serve ROD-PLUNGER PLUG-AIR BLEED O-RING-PLUG PIN-HANDLE HANDLE-DISPENSE HEAD- DISPENSE KNOB-HAND NOZZLE Figure 8-2 Disassemble the Head Assembly 185240...
  • Page 37 ELECTRO FREEZE Soft Serve Model GEN-2080 8.2 Disassembly Instructions — Soft Serve (continued) CAUTION Make sure freezer is 1. If there is product in the freezer depressurized before refer to Section 14, Closing Procedures, proceeding. 14.2 Draining Product. 2. Remove the plunger rod (8, figure 8-2) by lifting up and swinging the bottom out and down.
  • Page 38 ELECTRO FREEZE Soft Serve Model GEN-2080 8.2 Disassembly Instructions — Soft Serve (continued) 11. Remove MTS hose assemblies from the Mix Transfer Systems as follows (figure 8-5): a. remove cover, b. loosen the hand knob, c. swing back the shoe clamp, d.

  • Page 39: Cleaning Instructions

    ELECTRO FREEZE Soft Serve Model GEN-2080 8.3 Cleaning Instructions — Soft Serve The cleaning instructions explained in this section are procedures to remove bacteria and maintain a clean, sanitary freezer. The freezer must be disassembled, washed, and sanitized according to the instructions in this manual.
  • Page 40 ELECTRO FREEZE Soft Serve Model GEN-2080 Cleaning Instructions — Soft Serve (continued) d. The air bleed plug O-ring grooves. e. The beater shaft and the scraper blade pin holes as shown in figure Figure 8-9 Clean Scraper Blade Pin Holes 8-9.

  • Page 41: Cleaning & Lubricating Mts Assembly

    ELECTRO FREEZE Soft Serve Model GEN-2080 8.3.1 Cleaning and Lubricating MTS Assembly Shoe NOTE: Clean the shoe weekly or when 3. Brush in between rollers. Flush necessary. Do not interchange the shoe clean with water bottle. with any other MTS shoes. Important: Follow these directions for each MTS Do not let shoe sit in sanitizing...
  • Page 42 ELECTRO FREEZE Soft Serve Model GEN-2080 Disassembly and Cleaning — Shake Safety Information This freezer uses pressure to assure consistent product quality. It is important It is important that the freezer for your safety that the freezer is be disassembled, washed, depressurized slowly and completely lubricated and sanitized before whenever the freezer is to be drained,...

  • Page 43: Disassembly And Cleaning - Shake

    ELECTRO FREEZE Soft Serve Model GEN-2080 Cleaning Accessories — Shake The following accessories shipped with the freezer are necessary for cleaning, sanitizing, and disassembly/assembly (Figure 9-1): 5.) HC158026 BRUSH: 1 inch diameter 1.) HC158005 BRUSH: 6 inch diameter 12 inches long used to clean the with 36 inch handle used to clean the disassembled shaft seal and bushing.

  • Page 44: Cleaning Accessories

    ELECTRO FREEZE Soft Serve Model GEN-2080 Disassembly Instructions — Shake Figure 9-2 Shake Head Assembly 185240...
  • Page 45 ELECTRO FREEZE Soft Serve Model GEN-2080 9.2 Disassembly Instructions — Shake (continued) SEAL-ASSY. SHAFT 1. If there is product in the freezer refer to Section 14 Closing Procedures, 14.2 Draining Product. 2. Refer to figure 9-2. Remove the plunger rod (7) by lifting up and swinging the bottom out and down.

  • Page 46: Disassembly Instructions

    ELECTRO FREEZE Soft Serve Model GEN-2080 Disassembly Instructions — Shake (continued) 13. Remove MTS hose assembly 14. Disassemble the MTS from the Mix Transfer System as follows hose assembly as shown in (figure 9-5): figure 9-6. a. remove cover, b. loosen the hand knob, c.

  • Page 47: Cleaning Instructions

    ELECTRO FREEZE Soft Serve Model GEN-2080 Cleaning Instructions — Shake The cleaning instructions explained in this section are procedures to remove bacteria and maintain a clean, sanitary freezer. The shake freezer must be disassembled, washed and sanitized according to the instructions in this manual before start-up to ensure the best possible cleanliness.
  • Page 48 ELECTRO FREEZE Soft Serve Model GEN-2080 Cleaning Instructions — Shake (continued) c. the shaft cup seal, plastic with sanitizer. For proper washer, plunger O-ring grooves, as sanitizing the parts must remain fully shown in figure 9-8. immersed in the sanitizer for 5 minutes. Allow parts to air-dry after sanitizing.

  • Page 49: Cleaning And Lubricating Mts Assembly

    ELECTRO FREEZE Soft Serve Model GEN-2080 9.3.1 Cleaning and Lubricating MTS Assembly Shoe NOTE: Clean the shoe weekly or when 3. Brush in between rollers. Flush necessary. Do not interchange the shoe clean with water bottle. with any other MTS shoes. Important: Follow these directions for each MTS Do not let shoe sit in sanitizing...

  • Page 50: Assembly - Soft Serve

    ELECTRO FREEZE Soft Serve Model GEN-2080 Assembly — Soft Serve Correct assembly of the freezer is essential to prevent leakage of the product and damage to the freezer. To assemble the freezer you will need an approved lubricant (such as Petrol-Gel). Make sure all parts of the assemblies have been washed and sanitized before assembling.
  • Page 51 ELECTRO FREEZE Soft Serve Model GEN-2080 Assembly — Soft Serve ROD-PLUNGER PLUG-AIR BLEED O-RING-PLUG PIN-HANDLE HANDLE-DISPENSE HEAD- DISPENSE KNOB-HAND NOZZLE Figure 10-4 Soft Serve Head Assembly 5. Insert the assembled beater shaft 9. Position the handle (4) in the head into the cylinder by placing the rear blade and plunger assembly.
  • Page 52 ELECTRO FREEZE Soft Serve Model GEN-2080 10 Assembly — Soft Serve (continued) Figure 10-6 Attaching Braided Hose Figure 10-5 MTS Hose Assembly Important: clamp. Finger tighten only! The thumb Use original Electro Freeze transfer screw must lay horizontal as shown in figure 10-6.
  • Page 53 ELECTRO FREEZE Soft Serve Model GEN-2080 10 Assembly — Soft Serve (continued) Figure 10-7 MTS 19. Refer to figure 10-7. Install the tighten the swing clamp hand knob in MTS hose assembly by first placing the place until it bottoms out and will not turn clamp next to the braided hose, above any further.
  • Page 54 ELECTRO FREEZE Soft Serve Model GEN-2080 Assembly — Soft Serve (continued) CLAMP-SOFT HOSE O-RING AIR METER PORT-AIR/MIX INLET TUBE-AIR CLIP-TUBE RETAINER RETAINER-AIR TUBE CLAMP-SOFT HOSE HOSE-MIX BRAIDED CLAMP-SOFT HOSE SUPPORT-ROLLER BEARING HOSE-TRANSFER RED LINE ROLLER-ASSY COMPLETE ARM-SWING CLAMP SHOE-ROLLER KNOB-HAND VALVE- PRESSURE RELIEF COVER-MTS...

  • Page 55: Assembly - Shake

    ELECTRO FREEZE Soft Serve Model GEN-2080 Assembly — Shake Correct assembly of the freezer is essential to prevent leakage of the product and damage to the freezer. To assemble the freezer you will need an approved lubricant (such as Petrol-Gel). Make sure all parts of the assemblies have been washed and sanitized before assembling.
  • Page 56 ELECTRO FREEZE Soft Serve Model GEN-2080 11 Assembly — Shake (continued) 5. Insert the assembled beater shaft Rotate the beater assembly into the cylinder by placing one blade while pushing, until the on the bottom of the cylinder and gently shank has engaged the drive pushing.
  • Page 57 ELECTRO FREEZE Soft Serve Model GEN-2080 11 Assembly — Shake (continued) Figure 11-4 Head Bushing 6. See figure 11-3 and O-ring chart 10. Install the dispensing head onto in Replacement Parts section of this the freezer by tilting the top of the head manual.
  • Page 58 ELECTRO FREEZE Soft Serve Model GEN-2080 Assembly — Shake (continued) Figure 11-6 Attaching Braided Hose Figure 11-5 MTS Hose Assembly Important: 16. Slide another clamp over the mix Always inspect the transfer hose transfer hose and connect to the barbed during assembly for wear.
  • Page 59 ELECTRO FREEZE Soft Serve Model GEN-2080 Assembly — Shake (continued) Figure 11-7 MTS 21. Refer to figure 11-7. Install the tighten the swing clamp hand knob in MTS hose assembly by first placing the place until it bottoms out and will not turn clamp next to the braided hose, above any further.
  • Page 60 ELECTRO FREEZE Soft Serve Model GEN-2080 Assembly — Shake (continued) Figure 7-8 MTS Figure 11-8 MTS and Mix Tank 185240...

  • Page 61: Start-Up Instructions - Soft Serve

    ELECTRO FREEZE Soft Serve Model GEN-2080 Start-up Instructions — Soft Serve 12.1 Sanitizing Instructions — Soft Serve 3. Clean the interior mix tank CAUTION walls, the underside of the Mix Transfer System will tank covers and low mix be pressurized during probes with sanitizer liquid and the operation.

  • Page 62: Priming

    ELECTRO FREEZE Soft Serve Model GEN-2080 12.1 Sanitizing Instructions — Soft Serve(continued) 14. Remove the pickup tubes, holding the 12. Leaving the spigots open, press L1 top 6” portion only. & R1 keys to turn the beaters “OFF” and let the MTS force all possible 15.

  • Page 63: Start-Up Instructions - Shake

    ELECTRO FREEZE Soft Serve Model GEN-2080 Start-up Instructions — Shake 13.1 Sanitizing — Shake 3. Clean the interior mix CAUTION tank walls, the underside Mix Transfer System will of the tank covers and be pressurized during low mix probes with sanitizer liquid operation.

  • Page 64: Priming

    ELECTRO FREEZE Soft Serve Model GEN-2080 13.1 Sanitizing — Shake (continued) 14. Remove the pickup tubes, holding the 12. Leaving the spigots open, press L1 top 6” portion only. & R1 keys to turn the beaters “OFF” and let the MTS force all possible 15.
  • Page 65 ELECTRO FREEZE Soft Serve Model GEN-2080 13.3 Dispensing Shakes Make sure each person dispensing shakes reads the following instructions before attempting to use the freezer. CAUTION Following these instructions will produce a To avoid injury, never place a well blended, old-fashioned style shake. towel or any other material on the rotating shaft to clean CAUTION...

  • Page 66: Closing Procedures

    ELECTRO FREEZE Soft Serve Model GEN-2080 Closing Procedures 14.1 Night Switch Operation 1. In areas where state and local clean the drip tray assembly and all health codes will allow, the soft serve side soiled surfaces with soap and water. Use of model GEN-2080 may be switched to sanitizing solution in a spray bottle and standby, which will allow the freezer to...
  • Page 67 ELECTRO FREEZE Soft Serve Model GEN-2080 14.2 Draining Product (continued) IMPORTANT: 8. Close spigots. Press L2 & R2 to turn the MTS pumps “OFF”. Do NOT use the “FREEZE” position with sanitizer or water in 9. Place the mix pickup tubes into a container and fill with cold water.

  • Page 68: Product Information

    ELECTRO FREEZE Soft Serve Model GEN-2080 Product Information 15.1 Overrun As mix is frozen in the freezing cylinder, 3. Replace liquid mix with frozen air is incorporated into the mix to increase product, being sure to leave no voids or its volume, as well as enhance the taste air spaces in the container.

  • Page 69: Overrun Adjustment

    ELECTRO FREEZE Soft Serve Model GEN-2080 15.2 Overrun Adjustment NOTE: Each person who operates the the amount of overrun you will be able to freezer should know what overrun is achieve. Some mixes will accept more air and how to calculate it. than others, thus affecting the size of air meter you can use.

  • Page 70: Routine Maintenance

    ELECTRO FREEZE Soft Serve Model GEN-2080 Routine Maintenance Electro Freeze recommends the following schedule to help maintain your Model GEN-2080 Combination Soft Serve/Shake Freezer in like-new operating condition. Take the time to learn and perform these routine procedures and receive in return many years of valuable service from your freezer.
  • Page 71 ELECTRO FREEZE Soft Serve Model GEN-2080 Routine Maintenance - (continued) AS NEEDED CAUTION CAUTION To avoid electrical shock or Make sure the freezer contact with moving parts, is depressurized before make sure all switches are in proceeding. the “OFF” position and that the main power supply is b.
  • Page 72 ELECTRO FREEZE Soft Serve Model GEN-2080 Routine Maintenance (continued) MONTHLY Testing the Head Switch NOTE: The head switch feature is designed Do this test for each freezing to prevent the beater shaft from being cylinder. accidentally activated. The beater motors should not operate with the 3.
  • Page 73 ELECTRO FREEZE Soft Serve Model GEN-2080 Routine Maintenance (continued) MONTHLY ( continued) C. MTS Cover Switch “OFF” mix switch and discontinue use until repairs can be made. The MTS cover switch feature is designed to prevent the MTS gear motor from being 5.
  • Page 74 ELECTRO FREEZE Soft Serve Model GEN-2080 Routine Maintenance (continued) SEMIANNUALLY ANNUALLY Contact your Electro Freeze distributor to replace drive belts. CAUTION On air cooled and air cooled remote To avoid electrical shock or freezers have your Electro Freeze distributor contact with moving parts, check the condenser fan motor oil.
  • Page 75 ELECTRO FREEZE Soft Serve Model GEN-2080 Routine Maintenance (continued) Winter Storage To protect the unit during seasonal shutdown, it is important to store the GEN-2080 Combination Soft Serve/Shake Freezer properly. Please use the following procedures: 1. Disconnect all power to the freezer. 2.

  • Page 76: Troubleshooting Table

    ELECTRO FREEZE Soft Serve Model GEN-2080 Troubleshooting Tables SAFETY THIS SAFETY ALERT SYMBOL IDENTIFIES IMPORTANT PERSONAL SAFETY MESSAGES IN THIS MANUAL. WHEN YOU SEE THIS SYMBOL, BE ALERT TO THE POSSIBILITY OF PERSONAL INJURY. DO NOT ATTEMPT TO CONTINUE UNTIL THE SAFETY PRECAUTIONS ARE THOROUGHLY UNDERSTOOD.
  • Page 77 ELECTRO FREEZE Soft Serve Model GEN-2080 17 Troubleshooting Tables (continued) PROBLEM PROBABLE CAUSE REMEDY 1. Freezer unplugged. 1. Plug in freezer. Make sure your freezer is connected to a separate circuit independent from any other electrical equipment. Have Fuse or breaker blown at main technician check fuse or breaker disconnect.
  • Page 78 ELECTRO FREEZE Soft Serve Model GEN-2080 17 Troubleshooting Tables (continued) PROBLEM PROBABLE CAUSE REMEDY 1. MTS pressure too low. 1. See MTS Troubleshooting Charts. Check product temperature. Should 2. Product too cold. be 18°F (-7.8°C). See Dispensed Product Product Too Hard. dispenses slowly out of Check air meter.
  • Page 79 ELECTRO FREEZE Soft Serve Model GEN-2080 17 Troubleshooting Tables (continued) PROBLEM PROBABLE CAUSE REMEDY Have condenser cleaned by your Dirty or blocked condenser, restricted air local service company; lower ambient flow – high ambient temperature. temperature. Thermostat cut-in point out of adjustment Contact your Electro Freeze Poor or slow or malfunctioning.
  • Page 80 ELECTRO FREEZE Soft Serve Model GEN-2080 17 Troubleshooting Tables (continued) PROBLEM PROBABLE CAUSE REMEDY Spigot switch(es) defective or out of Contact your Electro Freeze Compressor and adjustment. Distributor for service. beater motor do not operate when Contact your Electro Freeze 2.
  • Page 81 ELECTRO FREEZE Soft Serve Model GEN-2080 17 Troubleshooting Tables (continued) PROBLEM PROBABLE CAUSE REMEDY Contact your Electro Freeze 1. Improperly wired. Distributor for service. Ask power company to increase voltage to not less than 10% below 2. Low line voltage. dataplate rating or have transformer installed.
  • Page 82 ELECTRO FREEZE Soft Serve Model GEN-2080 17 Troubleshooting Tables (continued) PROBLEM PROBABLE CAUSE REMEDY Discharge Water hose kinked or pinched. (water Move freezer and adjust hose so it is pressure too high. cooled models) not pinched or kinked. Water turned off or defective water Turn on water, or contact your Electro regulating valve.
  • Page 83 ELECTRO FREEZE Soft Serve Model GEN-2080 17.1 MTS Troubleshooting Tables PROBLEM PROBABLE CAUSE REMEDY Remove cover, clean inside MTS Mix leaks out of around rollers with spray bottle 1. Transfer hose worn or split. MTS. provided. Install new hose. Do not twist hose.
  • Page 84 ELECTRO FREEZE Soft Serve Model GEN-2080 17.1 MTS Troubleshooting Tables PROBLEM PROBABLE CAUSE REMEDY 1. Air meter plugged. 1. Clean or replace air meter. No air (overrun). 2. Air tube pinched. 2. Replace tube. 1. Air meter too large. 1. Install smaller air meter. Too much air, 2.

  • Page 85: Vqm Error Codes

    ELECTRO FREEZE Soft Serve Model GEN-2080 18 VQM Error Codes Error Code Description/Action Probable Cause Remedy Main Comm The Main P.C. Board 1. Faulty Wire 1. Check Communication cable has stopped receiving Connection between Main P.C. board and U.I. messages from the User board.
  • Page 86 ELECTRO FREEZE Soft Serve Model GEN-2080 18 VQM Error Codes (continued) Error Code Description/Action Probable Cause Remedy CYL Rfg. This error occurs when 1. Dirty Condenser 1. Clean Condenser barrel system run time exceeds 90 minutes. 2. Shortage of 2. Locate Source of refrigerant leak Barrel switches to night Refrigerant and repair.
  • Page 87 ELECTRO FREEZE Soft Serve Model GEN-2080 18 VQM Error Codes (continued) Error Code Description/Action Probable Cause Remedy CYL Rfg. This error occurs when 10. Condenser Fan 10. Replace Condenser fan motor barrel system run time Motor Failure (Air exceeds 90 minutes. Cooled Only) Barrel switches to night mode and locks out.
  • Page 88 ELECTRO FREEZE Soft Serve Model GEN-2080 18 VQM Error Codes (continued) Error Code Description/Action Probable Cause Remedy Cabinet Rfg Occurs when cabinet 6.Faulty Thermistor 6. Remove thermistor, check in ice (cont.) system run time water and compare to thermistor curve exceeds 90 minutes chart.
  • Page 89 ELECTRO FREEZE Soft Serve Model GEN-2080 18 VQM Error Codes (continued) Error Code Description/Action Probable Cause Remedy Cabinet Temp. Occurs when cabinet 1. Faulty wire 1. Locate faulty connection (Wire thermistor is above or connection rubbed through, cut) and repair as below temp.
  • Page 90 ELECTRO FREEZE Soft Serve Model GEN-2080 18 VQM Error Codes (continued) Error Code Description/Action Probable Cause Remedy Motor OVLD Occurs when motor 5. Motor Failure 5. Check motor starting components, (cont.) current is 0, and motor check motor for shorts to ground, is given an on signal check for proper winding resistance.
  • Page 91 ELECTRO FREEZE Soft Serve Model GEN-2080 18 VQM Error Codes (continued) Error Code Description/Action Probable Cause Remedy Comp. High Occurs when the High 1. Dirty Condenser Air 1. Blow out and clean Air cooled pressure control is Cooled condenser re-start system and check activated.
  • Page 92 ELECTRO FREEZE Soft Serve Model GEN-2080 18 VQM Error Codes (continued) Error Code Description/Action Probable Cause Remedy Clock Error CLOCK ERROR Contact Electro Freeze Contact Electro Freeze Technical Technical Support Line if Support Line if this Problem exists this Problem exists Action: All timer functions use default data/time...
  • Page 93 ELECTRO FREEZE Soft Serve Model GEN-2080 18 VQM Error Codes (continued) Error Code Description/Action Probable Cause Remedy Low Left Side Displays Low Left Side 1. Main power to left 1. Check to see if main circuit breaker if the Power good relay side is off is tripped or unit’s main power cord is (This error only...
  • Page 94 ELECTRO FREEZE Soft Serve Model GEN-2080 18 VQM Error Codes (continued) Error Code Description/Action Probable Cause Remedy Pump Low Displays Pump Low psi 4. Pump control relay 4. Test to see if coil voltage is present if the pump pressure is not closing preventing at pump control relay, If it is present (cont.)
  • Page 95 ELECTRO FREEZE Soft Serve Model GEN-2080 18 VQM Error Codes (continued) Error Code Description/Action Probable Cause Remedy Main P.C. Occurs if there is a 1. Power Loss to Main 1. Check control transformer for main Board Heart- power loss to the Main P.C.
  • Page 96 Keep your freezer in excellent QUALITY PARTS condition — always contact PROTECT your Electro Freeze Distributor YOUR for replacement parts and maintenance scheduling. INVESTMENT NOTE: Contact your authorized Electro Freeze Distributor for instructions prior to warranty compressor replacement.

This manual is also suitable for:

Gen-2080

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