H.C Duke & Son Electro-Freeze Genesis Series Operator’s Manual With Illustrated Parts List page 77

ELECTRO FREEZE Soft Serve Model GEN-2080
17 Troubleshooting Tables
PROBLEM PROBABLE CAUSE
1. Freezer unplugged.
2.
3. Beater motor out on overload.
Unit does not
operate.
4. Control circuit overload open.
5.
6. Component failure.
7. Faulty selector switch.
8.
1.
Mix or water
leaking from
2.
drain tube to
drip tray.
3. Beater shaft end play not set properly.
1. Faulty head o-ring.
Mix leaking
at dispensing
head.
2. Head not properly installed.
1.
Dispensed
product too
soft. (Product
2. Component failure.
temperature
above 19°F)
3.
185240
Fuse or breaker blown at main
disconnect.
Off on high pressure cut-out or low
pressure cut-out control.
Disconnected or broken wire in electrical
circuit.
Damaged beater shaft seal or installed
improperly.
Beater shaft pitted or damaged where
o-ring rides.
Dirty or blocked condenser, restricted air
flow.
Leak in refrigeration system resulting in
little or no refrigeration.
(continued)
REMEDY
1. Plug in freezer.
Make sure your freezer is connected
to a separate circuit independent from
any other electrical equipment. Have
2. technician check fuse or breaker
size and check for low voltage; if not
within 10% of nameplate rating call
power company.
Press overload reset button. Check
3. product temperature. (Note: cabinet
will continue to cool.)
Press overload reset button. If freezer
4. still does not operate contact your
Electro Freeze Distributor for service.
Contact your Electro Freeze
5.
Distributor for service.
Contact your Electro Freeze
6.
Distributor for service.
Contact your Electro Freeze
7.
Distributor for service.
Contact your Electro Freeze
8.
Distributor for service.
Replace cup seal or o-ring inside
1.
bushing. Install properly.
2. Replace beater shaft.
Contact your Electro Freeze
3.
Distributor for service.
1. Replace o-ring.
Install head properly. Replace o-ring
2.
if pinched.
Unblock condenser or have cleaned
1.
by your Electro Freeze Distributor.
Contact your Electro Freeze
2.
Distributor for service.
Contact your Electro Freeze
3.
Distributor for service.
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