Advantech ADAM-5000/TCP Series Manual page 3

Product Warranty
Advantech warrants to you, the original purchaser, that each of its
products will be free from defects in materials and workmanship for two
year from the date of purchase. This warranty does not apply to any
product which have been repaired or altered by other than repair
personnel authorized by Advantech, or which have been subject to
misuse, abuse, accident or improper installation. Advantech assumes no
liability as a consequence of such events under the terms of this
Warranty.
Because of Advantech's high quality-control standards and rigorous
testing, most of our customers never need to use our repair service. If an
Advantech product ever does prove defective, it will be repaired or re-
placed at no charge during the warranty period. For out-of-warranty
repairs, you will be billed according to the cost of replacement materials,
service time and freight. Please consult your dealer for more details.
If you think you have a defective product, follow these steps:
1. Collect all the information about the problem
encountered (e.g. type of PC, CPU speed, Advantech
products used, other hardware and software used etc.).
Note anything abnormal and list any on-screen
messages you get when the problem occurs.
2. Call your dealer and describe the problem. Please have
your manual, product, and any helpful information
readily available.
3. If your product is diagnosed as defective, you have to
request an RAM number. When requesting an RMA
(Return Material Authorization) number, please access
ADVANTECH's RMA web site: http://
www.advantech.com.tw/rma. If the web sever is shut
down, please contact our office directly. You should fill
in the "Problem Repair Form", describing in detail the
application environment, configuration, and problems
encountered. Note that error descriptions such as
"does not work" and "failure" are so general that we
are then required to apply our internal standard repair
process.
4. Carefully pack the defective product, a completely
filled-out Repair and Replacement Order Card and a