Receiving Technical Assistance; Asking For Technical Support; Sending A Product For Repair - Eurotech DynaGate 10-12 Series User Manual

DynaGATE 10-12 User manual Rev. 0-14
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ECEIVING TECHNICAL ASSISTANCE
2.1

Asking for technical support

To ask for technical support, complete the following steps
1. Go to the Eurotech Global Support Centre:
2. Submit a support request
3. Wait for the reply from the Support Team with the information you required
2.2

Sending a product for repair

To send a product for repair, complete the following steps:
1. Go to the Eurotech Global Support Centre:
2. Submit an RMA request
3. Wait for the reply from the RMA Department. It will contain:
4. Pack the product adequately using anti-static material and place it in a sturdy box with enough
packing material to protect it from shocks and vibrations
5. Ship the product to Eurotech following the information received from the RMA Department.
NOTICE
Any product returned to Eurotech, that is found to be damaged due to inadequate packaging,
will not be covered by the warranty.
The RMA number
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The shipping information
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https://support.eurotech.com/
https://support.eurotech.com/

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