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Eurotech VOIP2 All Series User Manual

8-16-24 channel
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VOIP²ALL SERIES
8 - 16 - 24 Channel Gateway User Guide
Version 5.36z

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Summary of Contents for Eurotech VOIP2 All Series

  • Page 1 VOIP²ALL SERIES 8 - 16 - 24 Channel Gateway User Guide Version 5.36z...

  • Page 2: Table Of Contents

    Connecting the GUI Management ................32 4.7.2. Defining the General Settings ................. 33 4.7.3. Defining SIM Settings ....................34 4.7.4. Assigning a SIM to Work in the Gateway ..............37 VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...
  • Page 3 Appendix A: Working with COM Port ..............68 6.2. Appendix B: Sending USSD (Unstructured Supplementary Service Data) commands in the DEBUG screen ......................... 70 6.3. Appendix C: PC to Gateway Direct LAN Access ............72 VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...

  • Page 4: Introduction To The Voip²All Gateway

    Introduction to the VoIP²ALL Gateway 1. INTRODUCTION TO THE VOIP²ALL GATEWAY The Eurotech Communication team is glad you have chosen to use the VoIP²ALL Gateway. We are confident that due to the quality of our product, simplicity of use and excellent customer support, the VoIP²ALL Gateway will meet your communication needs.

  • Page 5: About This Manual

    SIM Server - A VoIP²ALL series unit with a SIM Server program containing SIM cards and no cellular cards.  Internal SIM Server - A SIM Server program that runs on a Gateway, allowing access to SIM cards in the Gateway. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...
  • Page 6 SIM Registration - The activation of the SIM in a cellular network. The SIM must be registered to make calls.  Local SIM - A SIM on a cellular card.  Virtual SIM - A SIM from a SIM Server. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...

  • Page 7: Installation And Setup

    This is referred to as the ‘Com Cable’ in this manual.  Input: 110/240 V AC 50-60 Hz, Output: power supply cable 2.3. HARDWARE INSTALLATION This section describes how to install the VoIP²ALL Gateway Hardware. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...

  • Page 8: Hardware Overview

    SIM Server Card - In units with an internal SIM Server (optional), there are two additional cards on the right side of the cellular cards. Each card contains 32 SIM sockets. All the SIM Server cards are hot swappable. Front Panel VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...

  • Page 9: Sim Installation

    On the bottom of each cellular card there are 4 labeled ports to install SIM cards.  To install a SIM in a cellular card: 10) Locate the ICC - Port on the cellular card. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...
  • Page 10 Note: If you have inserted the SIM in the proper manner, the chamber will close flat to the Server card and cannot slide out. 5) Slide the metal housing back into the locked position. The SIM card is now in place. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...

  • Page 11: Connecting Cables

    7) Click Install. The VoIP²ALL Management application begins installation. You will be prompted when the installation is complete. 8) Click Finish and remove the CD. Note: If the VoIP²ALL icon appears on the Desktop, the application was successfully installed. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...

  • Page 12: Basic System Setup

    The Management application gives you access to all of the tasks you need to use VoIP²ALL system.  To open the application, click the VoIP²ALL icon on the Desktop or open from the directory where the application is located (default: Start>Programs>Eurotech-Communication>VoIP²ALL Management). The first tasks you need to perform are: ...

  • Page 13: Setting The Clock

    6) (Optional) Click Keep-Alive the Gateway Connection - this reconnects the PC software if an interruption occurred. 7) Click Write Settings to save the changes to the date and time. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...

  • Page 14: Changing The Gateway's Ip Address

    Before making a call from a Gateway port, the port SIM must be registered in the network. There are two basic modes for the Gateway to work:  Active by Default - The Local SIM will register in the cellular network automatically when inserted. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...
  • Page 15 The first matched prefix on the list is selected. If more than one port has a matching prefix, the Gateway creates a prefix group of these ports and divides calls with this prefix amongst the group. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...

  • Page 16: Configuring A Second Master

    3.1.6. BASIC SYSTEM TEST Once you have completed the basic configuration described in the previous sections, you can now test that the system is functioning normally using the following procedures. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...
  • Page 17 If so, then the Gateway is functional and the audio problem is caused because ports 5060 to 6066 are not accessible from the public IP. Check your IP settings. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...

  • Page 18: What's Next

    Advanced Configuration on page 19  Configuring the SIM Server on page 31  Modifying System Settings on page 50  Configuring Special Features on page 54  Monitoring Calls on page 63 VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...

  • Page 19: Advanced Configuration

    Each Local SIM can be configured with its own parameters which take effect when the Local SIM is registered on the cellular network.  To configure the Local SIM: 1) On the Main Toolbar, click Ports. 2) Select a port from the port list. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...
  • Page 20 BCCH which have better reception than the BCCH rssi. When using the BCCH Timer, the BCCH parameter must be empty. BCCH rssi The minimum reception for rotation. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...

  • Page 21: Registering The Local Sim In The Cellular Network Automatically

    When the Local SIM is active by Time Table it registers in the cellular network according to the schedule defined here. When you set the time table, you mark a Local SIM to work at a specific time. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...

  • Page 22: Assigning A Local Sim To Work For A Limited Calling Time

    The Gateway calculates the call duration by intervals. An interval is a minimum billing duration. When making a call shorter than 1 interval, you will be charged the entire interval cost. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...
  • Page 23 2) Select a port from the port list. 3) Select the Local SIM tab. 4) Define the following parameters: Primary Bill Interval  Primary Interval Count  Primary Cost per Bill Int  VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...

  • Page 24: Configuring The Internal Sip Server

    Authentication - When enabled a user name and password is required to register the  VoIP²ALL in the internal SIP Server. Realm - The name of the SIP Server realm of operation.  VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...

  • Page 25: Users List

     To add a new user to the list: 1) On the Main Toolbar, click Users. 2) In the fields below the User list, define the following parameters: VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...

  • Page 26: Call Handling

    For each port you define which numbers the port uses to dial out and how to handle the incoming calls. The basic method of directing outgoing calls is by the prefix of the dialed number. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...

  • Page 27: Handling Outgoing Calls (Prefixes)

    The default prefix is *. If the prefix of a port is *, then all the calls that do not match a prefix  in another port are routed through this port. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...

  • Page 28: Handling Incoming Calls

    2) Select a port from the list on the left. 3) Select the Prefixes tab. A prefix table for the selected port is displayed. 4) In Incoming Calls Handle, select Destination Num. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...

  • Page 29: Cellular Outgoing Call Configurations

    Enable IPs and Deny IPs is defined - The IPs in the Enable IPs range are all allowed with the  exception of the IPs in the Deny IPs range VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...

  • Page 30: Cellular Incoming Call Configurations

    6) Click Register Host to register the host in the external SIP Server. 7) After a few seconds, click Refresh. If the registration succeeded, the Status will show Reg. If registration failed, it will show Not Reg. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...

  • Page 31: Calling To A Sip Phone

    2008 and requests the data of the SIM. The duration of the connection between the Gateway and the SIM Server is limited to the time that the Gateway is registered with a SIM from the SIM Server. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...

  • Page 32: Connecting The Gui Management

    Note: These tables are saved in the PC software files only and not on the Gateway. If you are connecting from another PC they will not automatically appear. 4) Check the OnLine check box. 5) Click Save List. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...

  • Page 33: Defining The General Settings

    In the SIM Servers Setting list, all of the SIMs from the SIM Servers are displayed:  4.7.2. DEFINING THE GENERAL SETTINGS In the General section, at the top of the list, the general settings of the SIM server appear. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...

  • Page 34: Defining Sim Settings

    1) From the SIM Servers List, click the + sign next to the card. The card's SIMs are displayed. 2) From the SIMs list, click the + sign next to the SIM you want to define. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...
  • Page 35 Profile - A group of parameters of the SIM used when registering. The default profile is 0, for  regular operation. For advanced configuration, see Configuring a Profile on page 36. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...
  • Page 36 SMSC Number The number of the SMS service (view only). BCCH Locking the port with the SIM on a specific BCCH. For details, see BCCH Configuration on page 59. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...

  • Page 37: Assigning A Sim To Work In The Gateway

    Time Tables or reset the Gateway for the changes to take affect. 4.7.4.1. DEFINING A SIM TO WORK BY TIME TABLE  To define a Time Table: 1) On the Main Toolbar, click Ports. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...
  • Page 38 Note: There is a SIM swapping limitation of 400 time slots per port. 10) Click Save. At the defined time, the SIMs in the Time Table will register in the cellular network. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...
  • Page 39 At the end of each call the unit count is updated. Once the Current Balance of a SIM has reached 0, you will not be able to work again with that SIM until you set a new balance. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...
  • Page 40 7) In the dialog box, enter the amount of units you want to limit the SIM to that day. In the time slot you can see the information of the SIM in this format: C1_S1_100\100_192.168.0.31 VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...
  • Page 41 If the SIM Server is working with a private IP address behind NAT, and the Gateway accesses the SIM Server from the public IP, you need to configure the secondary IP so the Gateway can contact the SIM Server. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...

  • Page 42: Blocking Sims

    Detection on page 54.  Reason 4 - The SIM has tried to register unsuccessfully and reached the SIM Registration Time Limit. The status appears in Blocked Cause using the following codes: VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...

  • Page 43: Checking Sim Balance

    There are two methods of checking the balance:  Manually - Using the debug screen. See Appendix B: Sending USSD (Unstructured Supplementary Service Data) commands in the DEBUG screen on page 70. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...
  • Page 44 PARAMETER DESCRIPTION USSD When active, the Gateway will expect the balance answer to be in USSD. When active, the Gateway will expect the balance answer to be in SMS. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...

  • Page 45: Monitoring The Balance Of Sim

    The Current Balance for all SIMs in the card are displayed. 4.7.8. RECHARGING SIM BALANCE The SIM balance can be recharged using the following procedure. There are two methods of recharging the balance: VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...
  • Page 46 When Type is set to DTMF, Message is set to 1[%s] and the voucher number is 0438888#p22055#P, the Gateway calls the SC Number, then dials 10438888#, waits a short pause, dials 22055# waits a long pause and then disconnects the call. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...
  • Page 47 7) Click Save. 8) Select the Voucher tab. 9) In the Server field, select a SIM Server to work with. The SIM Servers are listed by their IP address. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...

  • Page 48: Configuring Test Call Profile

    In the Test Call Profile list, Destination(not Save) appears. 7) Enter the number to send the test call to. You can add multiple numbers by repeating step 6 and 7. 8) Define the following parameters: VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...

  • Page 49: Configuring Test Sms

    End Time - The time to stop the messages. (i.e. hh:mm)  Note: The end time must be after the start time as the period does not extend to the following day. 11) Click Save. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...

  • Page 50: Modifying System Settings

    SIP Server with a name and not an IP address. Configure the DNS parameter to the IP address of your DNS server. Important: Do not enable the VPN option. It is not supported in this Gateway. 4) Click Save. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...

  • Page 51: Dial Settings

    This section describes how to define the tone settings to your country standards. The Tone Settings tab in the System window displays a list of countries and the following tone parameters:  Dial Tone  Disconnect Tone VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...
  • Page 52 Note: You must restart the Gateway to activate the settings.  To remove a country from the list: 1) In the Tone Settings tab, in the country list, click Remove next to the country. 2) Press Save. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...

  • Page 53: Tone Levels

    To change the password: 1) From the Main Toolbar, click System. 2) In the Settings tab. 3) In Password change, enter your current password. 4) In New Password, enter the new password. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...

  • Page 54: Resetting The Gateway

    Note: Setting the connection time higher than 6 seconds may result in regular calls being disconnected. 4) In the Number of Detections, enter the number of consecutive network messages detections before the SIM is blocked. 5) Press Save. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...

  • Page 55: Port Test Calls

    If there are no available ports, the Gateway declines the call and you will hear a busy tone. Note: When using Source Routing by IP, the Gateway only routes SIP calls.  To configure Source Routing: 1) On the Main Toolbar, click Ports. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...

  • Page 56: Ivr

    For example in the following figure's settings, the dialing options are:  When you enter the digit 1 you will reach extension 9100.  When you enter the digit 2 you will reach extension 9300. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...
  • Page 57 1) In IVR Values, list the digits to be dialed to reach the IVR extensions. Seq - the digits to dial  Dest - the extension number  2) Click Save. 3) Select a port from the port list. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...

  • Page 58: Callback

    2) In the Users list, locate the user you want to work in DISA mode. 3) In the Capabilities parameter for the selected user, enter 1 to enable DISA. 4) On the Main Toolbar, click VoIP. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...

  • Page 59: Bcch Configuration

    1) On the Main Toolbar, click Monitor. 2) Click on the port you want to monitor. The Port Control window appears. 3) Click BCCH Control. The following cells appear: VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...
  • Page 60 BCCH which have better reception than the BCCH rssi. Note: If the BCCH rssi is defined below -100 db, the SIM may not be able to register. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...

  • Page 61: Sending And Receiving Sms

    10) When sending the message to multiple numbers (up to 10), check Bulk Numbers and enter the list of cellular numbers to send. 11) Click Send to send the SMS. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...
  • Page 62 3) Click Font to select a different font. 4) To save the messages, click Save to file. Note: SMS messages are only saved while the PC software is connected to the Gateway. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...

  • Page 63: Monitoring Calls

    1) At the bottom right of a port cell, right click the blue triangle to display the following list of options: Refresh Port - Updates the data from the ports.  VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...

  • Page 64: Call Monitor

    2) Select the Call Monitor tab. The following window appears: The call information includes:  Org Ch - The channel that originated the call.  Dest Ch -The channel that received the call. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...

  • Page 65: Cdr (Call Detail Reporting)

    CDR (CALL DETAIL REPORTING) The Gateway records the call information of the last 100 calls. The call records (CDR in short) are kept on the RAM memory of the Gateway. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...
  • Page 66 Dest Port - The port that the call went to.  Rel Cause- The disconnection code.  Calling Number - The number that initiated the call.  Called Number - The number that was called.  VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...
  • Page 67 The number of records above the Export every definition remain on the screen until the next check. Note: When the Gateway is reset, the call records in the Gateway memory are erased. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...

  • Page 68: Appendices

    1) Connect the Com Cable from the Gateway to the PC RS232 COM Port. 2) In the PC, open the Hyper Terminal program. 3) Disconnect the Hyper Terminal by clicking Disconnect. 4) Click then Properties. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...
  • Page 69 5) In the Connect To tab click Configure. The Port Setting should be: 6) Click OK. 7) Select the Settings tab. 8) Click ASCII Setup. The ASCII settings should be: VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...

  • Page 70: Appendix B: Sending Ussd (Unstructured Supplementary Service Data) Commands In The Debug Screen

     To send USSD commands from the Debug screen: 1) On the Main Toolbar, click Debug. 2) In the lower left corner of the screen, click the Enable Debug. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...
  • Page 71 Message - is the USSD reply message.  Example Here is example of sending the USSD command to check the balance of the SIM in port 1:  The command sent from debug: C_USD11,1,*101#, VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...

  • Page 72: Appendix C: Pc To Gateway Direct Lan Access

    2) In Windows, click Start and select Settings. 3) Select Network Connections. 4) Select the network card in which the PC is connected to the Gateway. 5) Click Properties. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...
  • Page 73 Appendices 6) Select Internet Protocol (TCP/IP) and click Properties. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...
  • Page 74 2) In Windows, click Start and select Settings. 3) Select Network Connections. 4) Select the network card in which the PC is connected to the IP Switch. 5) Click Properties. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...
  • Page 75 Appendices 6) Select Internet Protocol (TCP/IP) and click Properties. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...
  • Page 76 Appendices Here you see the IP settings in which the Gateway is connected to the Local network. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...
  • Page 77 9) In the window that appears, enter 10.16.2.244. This adds a new IP address to the PC. The Subnet Mask is filed automatically. 10) Click Add. 11) Click OK. 12) In the Internet Protocols window, click OK. 13) Close the Local Area Connection window. VoIP²ALL 8 - 16 - 24 Channel Gateway User Guide www.eurotech-communication.com...

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