Troubleshooting - PerkinElmer DSC 4000 Installation And Hardware Manual

80 . DSC 4000 Installation and Hardware Guide

Troubleshooting

When the AS 6000 autosampler malfunctions, in most cases it will generate an error
message which is sent to the computer and is displayed in the Pyris software. The
troubleshooting list below should be used if the AS 6000 malfunctions.
To continue normal operation with the parent instrument, switch off the instrument and
switch it back on after 10 seconds. Depending on the error, normal operation may or may
not be possible. If normal operation can not be resumed, the problem has to be resolved by
a service engineer.
Error message ID
ERR_NO_12VOLT
ERR_HOR_STEP_BLOCKED
ERR_VER_STEP_BLOCKED
ERR_DUE_TO_PARENT
ERR_GRP_WIRE_BROKEN
Error
No +12 V power supply
available (stepper motor
power supply)
Horizontal stepper motor
blocked
Vertical stepper motor
blocked
Parent instrument has
entered fatal error state
that results in the
AS 6000 also entering
error state
Gripper wire is broken or
no AS 6000 mechanics
connected
Possible Corrective
Cause Action
Overload Check stepper
condition in motor wires
switched power
supplies Replace AS 6000
assembly
12 V power Replace
supply not OK controller PCB
Blocked gear Check gear
wheels wheels
Blocked by Remove external
external object object
Incorrect Recalibrate the
calibration AS 6000
Blocked gear Check gear
wheels wheels
Blocked by Remove external
external object object
Inner lid of DSC Replace DSC
misplaced inner lid
Error occurred Check parent
in parent instrument
instrument
Gripper wire is Replace gripper
broken assembly
AS 6000 Connect AS 6000
connector not connector
connected
AS 6000 cable Check AS 6000
not OK cable