Troubleshooting - PerkinElmer DSC 6000 Installation And Hardware Manual

82 . DSC 6000 Installation and Hardware Guide

Troubleshooting

When the AS 8000 autosampler malfunctions, in most cases it will generate an error
message which is sent to the computer and is displayed in the Pyris software. The
troubleshooting list below should be used if the AS 8000 malfunctions.
To continue normal operation with the parent instrument, switch off the instrument and
switch it back on after 10 seconds. Depending on the error, normal operation may or may
not be possible. If normal operation can not be resumed, the problem has to be resolved by
a service engineer.
Error message ID
ERR_NO_12VOLT
ERR_HOR_STEP_BLOCKED
ERR_VER_STEP_BLOCKED
ERR_DUE_TO_PARENT
ERR_GRP_WIRE_BROKEN
Error
No +12 V power supply
available (stepper motor
power supply)
Horizontal stepper motor
blocked
Vertical stepper motor
blocked
Parent instrument has
entered fatal error state
that results in the AS
8000 also entering error
state
Gripper wire is broken or
no AS 8000 mechanics
connected
Possible Corrective
Cause Action
Overload Check stepper
condition in motor wires
switched power
supplies Replace AS 8000
assembly
12 V power Replace
supply not OK controller PCB
Blocked gear Check gear
wheels wheels
Blocked by Remove external
external object object
Incorrect Recalibrate the
calibration AS 8000
Blocked gear Check gear
wheels wheels
Blocked by Remove external
external object object
Inner lid of DSC Replace DSC
misplaced inner lid
Error occurred Check parent
in parent instrument
instrument
Gripper wire is Replace gripper
broken assembly
AS 8000 Connect AS 8000
connector not connector
connected
AS 8000 cable Check AS 8000
not OK cable