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Service
Warranty
Warranty statement
See
"Contact Us"
on
page 1
Seller warrants that the Products will operate or perform substantially in
conformance with Seller's published specifications and be free from
defects in material and workmanship, when subjected to normal, proper
and intended usage by properly trained personnel, for the period of time
set forth in the product documentation, published specifications or
package inserts. If a period of time is not specified in Seller's product
documentation, published specifications or package inserts, the warranty
period shall be one (1) year (unless otherwise agreed upon at time of
purchase) from the date of shipment to Buyer in the country of
purchase. Any part replaced on an instrument, covered by the original
factory warranty, will be warranted for the remainder of the instrument's
factory warranty. Seller agrees during the Warranty Period, to repair or
replace, at Seller's option, defective Products so as to cause the same to
operate in substantial conformance with said published specifications;
provided that Buyer shall (a) promptly notify Seller in writing upon the
discovery of any defect, which notice shall include the product model
and serial number (if applicable) and details of the warranty claim; and
(b) after Seller's review, Seller will provide Buyer with service data and/or
a Return Material Authorization ("RMA"), which may include
biohazard or other Radiation safety decontamination procedures and
other product-specific handling instructions, then, if applicable, Buyer
may return the defective Products to Seller with all costs prepaid by
Buyer. Replacement parts may be new or refurbished, at the election of
Seller, the warranty of these parts expire with the instrument warranty.
All replaced parts shall become the property of Seller. Shipment to
Buyer of repaired or replacement Products shall be made in accordance
with the Delivery provisions of the Seller's Terms and Conditions of
Sale. Accessories and Consumables are expressly excluded from this
warranty (see list A for details).
Notwithstanding the foregoing, Products supplied by Seller that are
obtained by Seller from an original manufacturer or third party supplier
are not warranted by Seller, but Seller agrees to assign to Buyer any
warranty rights in such Product that Seller may have from the original
manufacturer or third party supplier, to the extent such assignment is
allowed by such original manufacturer or third party supplier.
to find your nearest Service facility.
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