Solving Common Scanning Issues - Contex HD Ultra X 6000 Series User Manual

Trouble Shooting

Solving Common Scanning Issues

Problem
Error Indicator LED blinking
Error detected - yellow led blinks
Technical assistance required
Possible Causes and Remedies
An error was detected
The error may be reported immediately through a message on your screen. If not, open WIDEsystem (scanner icon on your
system tray) and select the Status tab to view additional information about the error. Perform one of the following:

The information on your screen may include instructions and actions to remedy the error. Follow the instructions on your
screen

Look for a description of the error in this users guide. Follow the instructions provided.
Contact your service provider if one or more of the following cases is true

The error cannot be remedied through the action suggested on your PC screen

The error and its remedy is not described in this user guide

The system fails to report the error on your screen
In order to get the best and fastest solution to your problem prepare as much information as possible before calling your service
provider for technical assistance. Look on the scanner manufacturer website for your service provider contact information
62