Troubleshooting; Error Reporting; Correcting Common Errors; Assistance - Contex HD Ultra X 6000 Series User Manual

Trouble Shooting

Troubleshooting

This section describes the most common issues that might occur with your scanner. Please look for a problem
description that matches your situation and follow the recommendations before requesting a service call.

Error reporting

A yellow flashing led on the keypad or an error message box onscreen and a WIDEsystem Status tab error report means an error
has occurred.

Correcting common errors


Read the error message box onscreen and look for more information in WIDEsystem to try and remedy the problem

Look for a description of the error in the following troubleshooting section and try to remedy the problem that way

Assistance

Contact your service provider if the:

Problem cannot be remedied through the action suggested onscreen

Type of problem and its remedy is not described in this guide

System fails to report the error on your screen
Before seeking help write down the:

Scanner model and serial number from the label on the back of the
scanner.

Firmware version. See the section on downloading new firmware
above.
NOTE: Look on the scanner manufacturer website for your service
provider contact information.
60
Error detected - yellow led blinks
Serial
number
Model
number