Select the time interval along with the queue(s) and agent(s) to get detailed statistics.
User can download statistics on CSV format by clicking on the download button
can be cleared using "Clear Statistics" button
The statistics can be automatically sent to a specific email address on a preconfigured Period, this can be done
by clicking on "Automatic Download Settings" button
below page where he can configure the download period (Day/Week/Month) and the Email where the statistics
will be sent (Email settings should be configured correctly):
Figure 158: Call Queue Statistics
.
UCM6100 Series User Manual
Version 1.0.18.13
, also the statistics
, and user will be directed to
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