Page 1 Grandstream Networks, Inc. UCM6100 Series IP PBX User Manual...
Page 2: Table Of Contents
UCM6100 Series IP PBX User Manual Table of Content GNU GPL INFORMATION ................ 18 CHANGE LOG ..................19 FIRMWARE VERSION 1.0.10.39 ......................19 FIRMWARE VERSION 1.0.9.26 ......................20 FIRMWARE VERSION 1.0.9.25 ......................20 FIRMWARE VERSION 1.0.9.23 ......................20 FIRMWARE VERSION 1.0.8.12 ......................21 FIRMWARE VERSION 1.0.7.11 ......................
Page 3 AUTO TIME UPDATING ....................... 84 SET TIME MANUALLY ......................... 86 OFFICE TIME ..........................86 HOLIDAY ............................88 NTP SERVER ............................90 RECORDINGS STORAGE ........................90 LOGIN TIMEOUT SETTINGS ......................92 Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 2 of 331...
Page 4 ANALOG TRUNKS ..........................157 ANALOG TRUNK CONFIGURATION ..................157 PSTN DETECTION ........................160 VOIP TRUNKS ..........................163 DIRECT OUTWARD DIALING (DOD) ..................174 SLA STATION ..................177 Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 3 of 331...
Page 5 CONFIGURE VOICEMAIL ........................ 209 ACCESS VOICEMAIL ........................210 VOICEMAIL EMAIL SETTINGS ......................211 CONFIGURE VOICEMAIL GROUP ....................212 RING GROUP ..................215 CONFIGURE RING GROUP ......................215 Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 4 of 331...
Page 6 CALLBACK FEATURE ................251 BLF AND EVENT LIST ................253 BLF ..............................253 EVENT LIST ............................253 DIAL BY NAME ..................257 DIAL BY NAME CONFIGURATION....................257 Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 5 of 331...
Page 7 PORTS CONFIG ..................287 VALUE-ADDED FEATURES ..............289 FAX SENDING ..........................289 ANNOUNCEMENTS CENTER ......................289 ANNOUNCEMENTS CENTER SETTINGS ................290 GROUP SETTINGS ........................290 STATUS AND REPORTING ..............293 Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 6 of 331...
Page 8 RESET AND REBOOT ........................324 SYSLOG ............................325 TROUBLESHOOTING ........................325 ETHERNET CAPTURE ......................325 IP PING ............................326 TRACEROUTE ........................... 327 ANALOG RECORD TRACE ....................... 327 SERVICE CHECK ........................328 Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 7 of 331...
Page 9 NETWORK STATUS ........................328 REMOTE ACCESS ..........................329 SSH ACCESS ..........................329 EXPERIENCING THE UCM6100 SERIES IP PBX ......... 331 Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 8 of 331...
Page 10 Table of Tables UCM6100 Series IP PBX User Manual Table 1: Technical Specifications......................... 29 Table 2: UCM6102/UCM6104 Equipment Packaging ................. 33 Table 3: LCD Menu Options ........................40 Table 4: UCM6102/UCM6104 LED INDICATORS ..................41 Table 5: UCM6108/UCM6116 LED INDICATORS ..................42 Table 6: User Management->Create New User ..................
Page 11 Table 76: UCM6100 Feature Codes ......................265 Table 77: Internal Options/General ......................273 Table 78: Internal Options/Jitter Buffer ...................... 275 Table 79: Internal Options/RTP Settings ....................276 Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 10 of 331...
Page 12 Table 102: API Configuration Files ......................312 Table 103: Network Upgrade Configuration ....................316 Table 104: Data Sync Configuration ......................321 Table 105: Cleaner Configuration ......................323 Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 11 of 331...
Page 13 Table of Figures UCM6100 Series IP PBX User Manual Figure 1: UCM6102 Front View ........................33 Figure 2: UCM6102 Back View ........................34 Figure 3: UCM6104 Front View ........................34 Figure 4: UCM6104 Back View ........................35 Figure 5: UCM6108 Front View ........................36 Figure 6: UCM6108 Back View ........................
Page 14 Figure 77: Add P Value in Customize Device Settings ................120 Figure 78: Modify Selected Devices - Same Model .................. 121 Figure 79: Modify Selected Devices - Different Models ................122 Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 13 of 331...
Page 15 Figure 118: New Voice Prompt Language Added ..................206 Figure 119: Upload Single Voice Prompt for Entire Language Pack ............207 Figure 120: Voicemail Email Settings ....................... 212 Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 14 of 331...
Page 16 Figure 158: FXO Ports ACIM Settings ...................... 287 Figure 159: Fax Sending in Web UI ......................289 Figure 160: Announcements Center ......................290 Figure 161: Announcements Center Group Configuration ................ 291 Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 15 of 331...
Page 17 Figure 198: Data Sync ..........................321 Figure 199: Restore UCM6100 from Backup File ..................322 Figure 200: Cleaner ..........................323 Figure 201: Reset and Reboot ........................324 Figure 202: Ethernet Capture........................326 Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 16 of 331...
Page 18 Figure 204: Traceroute ..........................327 Figure 205: Troubleshooting Analog Trunks ..................... 328 Figure 206: Service Check ........................328 Figure 207: Network Status ........................329 Figure 208: SSH Access ........................... 330 Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 17 of 331...
Page 19: Gnu Gpl Information
Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license. Grandstream GNU GPL related source code can be downloaded from Grandstream web site from: http://www.grandstream.com/support/faq/gnu-general-public-license/gnu-gpl-information-download Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 18 of 331...
Page 20: Change Log
Added payload type setting for VP8 in web UI->PBX->Internal Options->Payload. [INTERNAL OPTIONS/PAYLOAD]  Added options “External Host” and “Use IP address in SDP” in web UI->PBX->SIP Settings->NAT. [SIP SETTINGS/NAT]  Improved CDR. [CDR IMPROVEMENT] Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 19 of 331...
Page 21: Firmware Version 1.0.9.26
Added option to specify the chronological order of voice mails. [Table 63: Voicemail Settings]  Added option to configure whether to skip pressing 1/2 to accept or reject calls from Follow Me. [Table 71: Follow Me Settings] Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 20 of 331...
Page 22: Firmware Version 1.0.8.12
Added “NAT” option and “Send PPI Header” option in SIP register trunk configuration. [Table 51: SIP Register Trunk Configuration Parameters]  Added REC API (access for call recording files). [API CONFIGURATION]  Added “Synchronize All Data” option in Data Sync. [DATA SYNC] Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 21 of 331...
Page 23: Firmware Version 1.0.7.11
Added option "Need Registration" for SIP register trunk.  Added option "The Maximum Number of Call Line" for trunk.  Added Dial By Name. [DIAL BY NAME] Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 22 of 331...
Page 24: Firmware Version 1.0.5.19
Added DID routing support for incoming calls. [Table 50: Create New SIP Trunk]  Added DOD routing support. [DIRECT OUTWARD DIALING (DOD)]  Added GXP one-button Voicemail access. [Table 34: SIP Extension Configuration Parameters] Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 23 of 331...
Page 25: Firmware Version 1.0.3.13
Added VLAN support. "Layer 2 QoS 802.1Q/VLAN tag" and "Layer 2 QoS 802.1p priority value" options for network port settings are added. [NETWORK SETTINGS]  Updated LDAP client configurations information. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 24 of 331...
Page 26: Firmware Version 1.0.1.22
[Table 81: IAX Settings/General]  Changed reset mode to two mode "User Data" and "All". [RESET AND REBOOT] FIRMWARE VERSION 1.0.1.22  This is the initial version. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 25 of 331...
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Page 28: Welcome
The UCM6100 series sports a 1GHz ARM Cortex A8 processor, 512MB RAM and 4GB flash. The secure and reliable UCM6100 series delivers enterprise-grade features without any licensing fees, costs-per-feature or recurring fees.
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Page 30: Product Overview
TCP/UDP/IP, RTP/RTCP, ICMP, ARP, DNS, DDNS, DHCP, NTP, TFTP, Network Protocols SSH, HTTP/HTTPS, PPPoE, SIP (RFC3261), STUN, SRTP, TLS Call Progress Tone, Polarity Reversal, Hook Flash Timing, Loop Current Disconnect Methods Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 29 of 331...
Page 31 25 simultaneous PSTN or IP participants Conference Bridges  UCM6108/6116: Up to 6 password-protected conference bridges allowing up to 32 simultaneous PSTN or IP participants Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 30 of 331...
Page 32 FXS1 port will fail over to FXO 1 port, FXS 2 port will fail over to FXO 2 port. The user can still access the PSTN connected with the FXO interfaces from FXS interfaces. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 31 of 331...
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Page 34: Installation
INSTALLATION Before deploying and configuring the UCM6100 series, the device needs to be properly powered up and connected to network. This section describes detailed information on installation, connection and warranty policy of the UCM6100 series. EQUIPMENT PACKAGING Table 2: UCM6102/UCM6104 Equipment Packaging...
Page 35: Connect The Ucm6104
6. (Optional) Connect PSTN lines from the wall jack to the FXO ports; connect analog lines (phone and Fax) to the FXS ports. CONNECT THE UCM6104 Figure 3: UCM6104 Front View Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 34 of 331...
Page 36: Connect The Ucm6108
LCD shows up the IP address. 6. (Optional) Connect PSTN lines from the wall jack to the FXO ports; connect analog lines (phone and Fax) to the FXS ports. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 35 of 331...
Page 37: Connect The Ucm6116
4. Wait for the UCM6116 to boot up. The LCD in the front will show the device hardware information when the boot process is done. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 36 of 331...
Page 38: Safety Compliances
-------------------------------------------------------------------------------------------------------------------------- ------------------ Warning: Use the power adapter provided with the UCM6100 series IP PBX. Do not use a different power adapter as this may damage the device. This type of damage is not covered under warranty. -------------------------------------------------------------------------------------------------------------------------------------------- Firmware Version 1.0.10.39...
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Page 40: Getting Started
This section provides step-by-step instructions on how to use the LCD menu, LED indicators and Web GUI of the UCM6100 series. Once the basic settings are done, users could start making calls from UCM6100 extension registered on a SIP phone as described at the end of this section.
Page 41: Table 3: Lcd Menu Options
Press "OK" to start. Then press "Down" button to test different LCD Factory Menu patterns. When done, press "OK" button to exit.  Fan Mode Select "Auto" or "On".  LED Test Patterns Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 40 of 331...
Page 42: Use The Led Indicators
The UCM6100 has LED indicators in the front to display connection status. The following table shows the status definitions. Table 4: UCM6102/UCM6104 LED INDICATORS LED Indicator LED Status Solid: Connected Flashing: Data Transferring OFF: Not Connected FXS (Phone/Fax) FXO (Telco Line) Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 41 of 331...
Page 43: Use The Web Gui
Web browser such as Microsoft IE, Mozilla Firefox, Google Chrome and etc. Figure 9: UCM6102 Web GUI Login Page Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 42 of 331...
Page 44: Setup Wizard
When the user logs in the UCM6100 web UI for the first time, a setup wizard will guide the user to set up basic configuration. Configurations in setup wizard includes: Time zone, Change password, Network settings, Extensions, Trunk and routes. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 43 of 331...
Page 45: Web Gui Configurations
 Settings: To configure user management, network settings, firewall settings, change password, LDAP Server, HTTP Server, Email Settings, Time Settings, NTP server, recording storage and login timeout. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 44 of 331...
Page 46: Web Gui Languages
WEB GUI LANGUAGES Currently the UCM6100 series web GUI supports English, Simplified Chinese, Traditional Chinese, Spanish, French, Portuguese, Russian, Italian, Polish, German and etc. Users can select the displayed language in web GUI login page, or at the upper right of the web GUI after logging in.
Page 47 5. Once successfully logged in to the voicemail, you will be prompted with the Voice Mail Main menu. 6. You are successfully connected to the PBX system now. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 46 of 331...
Page 48: System Settings
User Management page as shown in the following figure. Figure 12: User Management Page Display USER PRIVILEGES Three privilege levels are supported:  Super Admin Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 47 of 331...
Page 49: Create New Web Ui User
When logged in as Super Admin, click on to create a new account for web UI user. The following dialog will prompt. Configure the parameters as shown in below table. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 48 of 331...
Page 50: Table 6: User Management->Create New User
Phone Number Once created, the Super Admin can edit the users by clicking on or delete the user by clicking on Figure 14: User Management – New Users Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 49 of 331...
Page 51: User Portal
The following figure shows an example of login page using extension number 1000 as the username. Figure 16: User Portal Login After login, the web UI displays is shown as below. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 50 of 331...
Page 52: Concurrent Multi-User Login
UI login, creating trunk, creating outbound rule and etc. There are 6 columns to record the operation details “Date”, “User Name”, “IP Address”, “Results”, “Page Operation” and “Specific Operation”. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 51 of 331...
Page 53: Table 7: Operation Log Column Header
User could also filter the operation logs by time condition, IP address and/or username. Configure these conditions and then click on Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 52 of 331...
Page 54: Change Password
5. Click on "Save" and the user will be automatically logged out. 6. Once the web page comes back to the login page again, enter the username "admin" and the new password to login. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 53 of 331...
Page 55: Change Bindng Email
UCM6100 allows user to configure binding email in case login password is lost. UCM6100 login credential will be sent to the designated email address. The feature can be found under web UI->Settings->User Management->Change Binding Email. Figure 22: Change Binding Email Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 54 of 331...
Page 56: Network Settings
WAN port interface will be used for uplink connection. LAN port interface will be used as bridge for PC connection.  Dual Both ports can be used for uplink connection. Users will need assign LAN 1 or Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 55 of 331...
Page 57 Enter the gateway IP address for static IP settings. The default setting is 0.0.0.0. DNS Server 1 Enter the DNS server 1 address for static IP settings. The default setting is Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 56 of 331...
Page 58: Table 10: Ucm6104 Network Settings->Basic Settings
Dual Both ports can be used for uplink connection. Users will need assign the default interface in option "Default Interface". Users will need assign LAN 1 or Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 57 of 331...
Page 59 Assign the VLAN tag of the layer 2 QoS packets for LAN port. The default value is 802.1Q/VLAN Tag Assign the priority value of the layer 2 QoS packets for LAN port. The default Layer 2 QoS 802.1p value is 0. Priority Value Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 58 of 331...
Page 60: Table 11: Ucm6108/Ucm6116 Network Settings->Basic Settings
When the UCM6102 has method set to Route in network settings, WAN port interface is used for uplink connection and LAN port interface is used as a router. Please see a sample diagram below. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 59 of 331...
Page 61: Figure 23: Ucm6102 Network Interface Method: Route
For UCM6102, WAN port interface is used for uplink connection; LAN port interface is used as bridge for PC connection. For UCM6104, LAN 1 port interface is used for connection; LAN 2 port interface is used as bridge for PC connection. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 60 of 331...
Page 62: Figure 24: Ucm6102 Network Interface Method: Switch
LAN 1 interface; LAN port will be mapped to LAN 2 interface. Users will need assign LAN 1 or LAN 2 as the default interface in option "Default Interface" and configure "Gateway IP" if static IP is used for this interface. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 61 of 331...
Page 63: Figure 25: Ucm6102 Network Interface Method: Dual
UCM6100 supports 802.1X as a supplicant/client to be authenticated. The following diagram and figure show UCM6100 uses 802.1X mode “EAP-MD5” on WAN port as client in the network to access Internet. Figure 26: UCM6100 Using 802.1X as Client Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 62 of 331...
Page 64: Static Routes
GUI->Network Settings->Basic Settings to forward traffic. It can be used to define a route when no other routes are available or necessary, or used in complementary with existing routing on the UCM6100 as a failover backup, and etc. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 63 of 331...
Page 65: Table 13: Ucm6100 Network Settings->Static Routes
For UCM6108/UCM6116, only LAN interface is available. Static routes configuration can be reset from LCD menu->Network Menu. The following diagram shows a sample application of static route usage on UCM6104. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 64 of 331...
Page 66: Figure 28: Ucm6104 Static Route Sample
192.168.66.0 when registered on different interfaces on the UCM6104. Therefore, we need configure a static route on the UCM6104 so that the phones in isolated networks can make calls between each other. Figure 29: UCM6104 Static Route Configuration Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 65 of 331...
Page 67: Port Forwording (Ucm6102 Only)
The UCM6102 LAN port provides DHCP pool that connects to multiple phone devices in the LAN network 192.168.2.x. The UCM6102 is used as a router, with gateway address 192.168.2.1 Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 66 of 331...
Page 68: Figure 30: Ucm6102 Port Forwarding Configuration
Protocol Type: We select TCP here for web UI access using HTTP. Figure 30: UCM6102 Port Forwarding Configuration This will allow users to access the GXP2160 web UI from public side, by typing in address “1.1.1.1:8088”. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 67 of 331...
Page 69: Ddns Settings
Here is an example of using noip.com for DDNS. 1. Register domain in DDNS service provider. Please note the UCM6100 needs to have public IP access. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 68 of 331...
Page 70: Figure 32: Register Domain Name On Noip.com
Figure 33: UCM6100 DDNS Setting 3. Now you can use domain name instead of IP address to connect to the UCM6100 web UI. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 69 of 331...
Page 71: Firewall
Current service information with port, process and type.  Typical firewall settings.  Custom firewall settings. The following table shows a sample current service status running on the UCM6100. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 70 of 331...
Page 72: Table 15: Ucm6100 Firewall->Static Defense->Current Service
"Reject Rules" will be allowed to check:  Action: "Accept"  Type "In"  Destination port is set to the system login port (e.g., by default 8089)  Protocol is not UDP Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 71 of 331...
Page 73: Table 17: Firewall Rule Settings
Changes" on the upper right of the web page. The new rule will be listed at the bottom of the page with sequence number, rule name, action, protocol, type, source, destination and operation. More operations below: Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 72 of 331...
Page 74: Dynamic Defense
DYNAMIC DEFENSE Dynamic defense is supported on the UCM6100 series. It can blacklist hosts dynamically when the LAN mode is set to "Route" under web GUI->Settings->Network Settings->Basic Settings page. If enabled, the traffic coming into the UCM6100 can be monitored, which helps prevent massive connection attempts or brute force attacks to the device.
Page 75: Fail2Ban
MaxRetry before the host is banned. The default setting is 10. Fail2Ban Whitelist Configure IP address, CIDR mask or DNS host in the whiltelist. Fail2Ban will not Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 74 of 331...
Page 76: Ldap Server
UCM6100. If the UCM6100 has multiple LDAP phonebooks created, in the LDAP client configuration, users could use "dc=pbx,dc=com" as Base DN to have access to all phonebooks on the Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 75 of 331...
Page 77: Ldap Server Configurations
The default phonebook list in this LDAP server can be viewed and edited by clicking on for the first phonebook under LDAP Phonebook. Figure 38: Default LDAP Phonebook DN Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 76 of 331...
Page 78: Ldap Phonebook
PBX. Users cannot add or delete contacts directly. The contacts information will need to be modified via Web GUI->PBX->Basic/Call Routes->Extensions first. The default LDAP phonebook will then be updated automatically. Figure 40: LDAP Server->LDAP Phonebook Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 77 of 331...
Page 79: Figure 41: Add Ldap Phonebook
Once added, users can select to edit the phonebook attributes and contact list (see figure below), or select to delete the phonebook. Figure 42: Edit LDAP Phonebook Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 78 of 331...
Page 80: Figure 43: Import Phonebook
If the phonebook DN doesn’t exist on the UCM6100 LDAP Phonebook, a new phonebook with this phonebook DN will be created. The sample phonebook CSV file in above picture will result in the following LDAP phonebook in the Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 79 of 331...
Page 81: Ldap Client Configurations
LDAP client on the SIP end points to use the default PBX phonebook. Assuming the server base dn is "dc=pbx,dc=com", configure the LDAP clients as follows (case insensitive): Server Address: LDAP server IP address Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 80 of 331...
Page 82: Figure 47: Ldap Client Configurations
Port: 389 The following figure shows the configuration information on a Grandstream GXP2200 to successfully use the LDAP server as configured in Figure 37: LDAP Server Configurations Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 81 of 331...
Page 83: Http Server
Google Chrome. By default, the PBX can be accessed via HTTPS using Port 8089 (e.g., https://192.168.40.50:8089). Users could also change the access protocol and port as preferred under Web GUI->Settings->HTTP Server. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 82 of 331...
Page 84: Email Settings
Password when using type "Client". Display Name Specify the display name in the FROM header in the Email. Specify the sender's Email address. Sender For example, pbx@example.mycompany.com. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 83 of 331...
Page 85: Time Settings
Please consider configuring auto time updating related changes when setting up the UCM6100 for the first time to avoid service interrupt after installation and deployment in production. ----------------------------------------------------------------------------------------------------------------------------- --------------- Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 84 of 331...
Page 86: Table 22: Time Auto Updating
The 3rd number indicates weekday: 0,1,2,..,6 ( for Sun, Mon, Tues, ... ,Sat). Therefore, this example is the DST which starts from the First Sunday of April to the 1st Sunday of November. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 85 of 331...
Page 87: Set Time Manually
To configure office time, go to Web UI->Settings->Time Settings->Office Time. Click on "Create New Office Time" to create an office time. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 86 of 331...
Page 88: Table 23: Create New Office Time
Once done, click on "Save" and then "Apply Change" for the office time to take effect. The office time will be listed in the web page as the figure shows below. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 87 of 331...
Page 89: Holiday
To configure holiday, go to Web UI->Settings->Time Settings->Holiday. Click on "Create New Holiday" to create holiday time. Figure 53: Create New Holiday Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 88 of 331...
Page 90: Table 24: Create New Holiday
Click on "Delete Selected Holidays" to delete multiple selected holidays at once. ----------------------------------------------------------------------------------------------------------------------------- --------------- Note: For more details on how to use office time and holiday, please refer to the link below: http://www.grandstream.com/sites/default/files/Resources/How_to_use_office_time_and_holiday_UCM61 00.pdf ----------------------------------------------------------------------------------------------------------------------------- --------------- Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 89 of 331...
Page 91: Ntp Server
If “USB Disk” or “SD Card” is selected, the recordings will be stored in the corresponding plugged in external storage device. Please note the options “USB Disk” and “SD Card” will be displayed only if they are plugged into the UCM6100. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 90 of 331...
Page 92: Figure 56: Recordings Storage Prompt Information
Conference: Copy the conference recording files to the external device. Queue: Copy the call queue recording files to the external device. All: Copy all recording files to the external device. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 91 of 331...
Page 93: Login Timeout Settings
If set to 0, there is no timeout for the web UI login session and the user will not be automatically logged out. Figure 58: Login Timeout Settings Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 92 of 331...
Page 94: Google Service Settings Support
If you do not have OAuth2.0 project set up yet, please following the steps below to create new project and obtain credentials: 1. Go to Google Developers page https://console.developers.google.com/start Create a New Project in Google Developers page. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 93 of 331...
Page 95: Figure 60: Google Service->New Project
4. Use the newly created login credential to fill in “OAuth2.0 Client ID” and “OAuth2.0 Client Secret”. 5. Click “Get Authentication Code” to obtain authentication code from Google Service. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 94 of 331...
Page 96: Figure 62: Google Service->Oauth2.0 Login
Figure 62: Google Service->OAuth2.0 Login 6. Now UCM6100 is connected with Google Service. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 95 of 331...
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Page 98: Provisioning
Each layer also has its own structure in different levels. Please see figure below. The details for each layer are explained in sections [GLOBAL CONFIGURATION] [MODEL CONFIGURATION] [DEVICE CONFIGURATION] Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 97 of 331...
Page 99: Auto Provisioning Settings
LAN area in a centralized way. AUTO PROVISIONING SETTINGS By default, the Zero Config feature is enabled on the UCM6100 for auto provisioning. Three methods of auto provisioning are used. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 98 of 331...
Page 100: Figure 64: Ucm6100 Zero Config
When the phone boots up, it sends out mDNS query to get the TFTP server address. The UCM6100 will respond with its own address. The phone will then send TFTP request to download the XML config file from the UCM6100. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 99 of 331...
Page 101: Table 25: Auto Provision Settings
"Automatically Assign Extension" is Zero Config Extension enabled. The default range is 5000-6299. Zero Config Extension Segment Segment range defined UI->PBX->Internal Options->General page->Extension Preference section: "Auto Provision Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 100 of 331...
Page 102: Discovery
IP address. Then click on "Save" to start discovering the devices within the same network. To successfully discover the devices, "Zero Config" needs to be enabled on the UCM6100 web GUI->PBX->Zero Config->Auto Provisioning Settings. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 101 of 331...
Page 103: Global Configuration
Global Policy can be accessed in web GUI->PBX->Zero Config->Global Policy page. On the top of the configuration table, users can select category in the "Options" dropdown list to quickly navigate to the category. The categories are: Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 102 of 331...
Page 104: Table 26: Global Policy Parameters->Localization
Configure the URL or IP address of the NTP server. The SIP end device NTP Server may obtain the date and time from the server. Time Zone Configure the time zone used on the SIP end device. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 103 of 331...
Page 105: Table 27: Global Policy Parameters->Phone Settings
Call Progress Tones and reorder tone using the following syntax: f1=val, f2=val[, c=on1/ off1[- on2/ off2[- on3/ off3]]]; Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 104 of 331...
Page 106: Table 28: Global Policy Parameters->Contact List
Specify the "name" attributes of each record which are returned in the LDAP search result. Example: Name Attribute   cn sn description Number Attribute Specify the "number" attributes of each record which are returned in the Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 105 of 331...
Page 107 Valid range is 5 to 720. Remove manually-edited If set to "Yes", when XML phonebook is downloaded, the entries added entries on download manually will be automatically removed. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 106 of 331...
Page 108: Table 29: Global Policy Parameters->Maintenance
If enabled, the endpoint device will automatically upgrade if a new Automatic Upgrade firmware is detected. Users can select automatic upgrading by day, by week or by minute. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 107 of 331...
Page 109: Table 30: Global Policy Parameters->Network Settings
ID information.  PPPoE Once selected, users need specify the Account ID, Password and Service Name for PPPoE. Advanced Setting Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 108 of 331...
Page 110: Table 31: Global Policy Parameters->Customization
UCM6100. Check this option if the SIP end device supports 320 x 240 resolution for Screen Resolution 320 x 240 the LCD screen wallpaper.  Source Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 109 of 331...
Page 111: Global Templates
Users could then select the options to be modified and click on “Add Option” to add it into the global template. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 110 of 331...
Page 112: Figure 69: Edit Global Template
The created global templates will show in the web UI->PBX->Zero Config->Global Templates page. to delete the global template or click on “Delete Selected Templates” to delete Users can click on multiple selected templates at once. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 111 of 331...
Page 113: Model Configuration
Active Check this option to enable the model template.  Click on to edit the model template. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 112 of 331...
Page 114: Figure 70: Edit Model Template
The following figure shows setting P value “P1362” to “en”, which means the display language on the LCD is set to English. For P value information of different models, please refer to configuration template here http://www.grandstream.com/support/tools. Figure 70: Edit Model Template Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 113 of 331...
Page 115: Model Update
Model template package can be manually uploaded from local device through web UI. Please contact Grandstream customer support if the model package is needed for manual uploading. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 114 of 331...
Page 116: Device Configuration
Line Keys and Multiple-Purposed Keys if supported on the selected model. 3. Click on “Create New Device” to save the configuration for this device. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 115 of 331...
Page 117: Manage Devices
Config->Zero Config page. Users can see the devices with their MAC address, IP address, vendor, model and etc. Figure 74: Manage Devices  Click on to access the web UI of the phone.  Click on to edit the device configuration. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 116 of 331...
Page 118: Figure 75: Edit Device
This is the lowest level configuration. The global policy configured in web UI->PBX->Zero Config->Global Policy will be applied here. Clicking on “Modify Global Policy” to redirect to page PBX->Zero Config->Global Policy. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 117 of 331...
Page 119 (5) Customize Device Settings This is the highest level configuration for the device. Click on “Modify Customize Device Settings” and following dialog will show. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 118 of 331...
Page 120: Figure 76: Edit Customize Device Settings
P value number exists and clicking on it will lead to the matching option. For P value information of different models, please refer to configuration template here http://www.grandstream.com/sites/default/files/Resources/config-template.zip. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 119 of 331...
Page 121: Figure 77: Add P Value In Customize Device Settings
If selected devices are of the same model, the configuration dialog is like the following figure. Configurations in five levels are all available for users to modify. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 120 of 331...
Page 122: Figure 78: Modify Selected Devices - Same Model
If selected devices are of different models, the configuration dialog is like the following figure. Click to view more devices of other models. Users are only allowed to make modifications in Global Templates and Global Policy level. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 121 of 331...
Page 123: Figure 79: Modify Selected Devices - Different Models
NOTIFY to the SIP end point device and trigger the provisioning process. The device will start downloading the generated configuration file from the URL contained in the NOTIFY message. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 122 of 331...
Page 124: Sample Application
1. Go to web GUI->PBX->Zero Config->Zero Config Settings, select “Enable Zero Config”. 2. Go to web GUI->PBX->Zero Config->Global Policy, configure Date Format, Time Format and Firmware Source as follows. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 123 of 331...
Page 125: Figure 81: Zero Config Sample - Global Policy
6. On web GUI->PBX->Zero Config->Zero Config page, users could identify the devices by their MAC addresses or IP addresses displayed on the list. Click on to edit the device settings. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 124 of 331...
Page 126: Figure 82: Zero Config Sample - Device Preview 1
8. For the 3 phones used by Spanish support, in “Basic” settings select an available extension for account 1 and click on “Save”. Then click on “Advanced” settings tab to bring up the following dialog. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 125 of 331...
Page 127: Figure 83: Zero Config Sample - Device Preview 2
1 on “Basic” settings and click on “Save”. Users can see the preview of the device configuration in “Advanced” settings. There is no model template configured for GXV3275. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 126 of 331...
Page 128: Figure 84: Zero Config Sample - Device Preview 3
English on LCD. The GXV3275 used by the supervisor will be provisioned to use the default language on LCD display since it’s not specified in the global policy. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 127 of 331...
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Page 130: Extensions
"Create New User"->"Create New SIP Extension" and a new dialog window will show for users to fill in the extension information. Figure 85: Create New Device SIP extension options are divided into four categories:  Basic Settings  Media  Features  Specific Time Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 129 of 331...
Page 131: Table 34: Sip Extension Configuration Parameters->Basic Settings
Configure the first name of the user. The first name can contain First Name characters, letters, digits and _. Last Name Configure the last name of the user. The last name can contain Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 130 of 331...
Page 132: Table 35: Sip Extension Configuration Parameters->Media
If enabled, empty SDP packet will be sent to the SIP server periodically to Enable Keep-alive keep the NAT port open. The default setting is "Yes". Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 131 of 331...
Page 133: Table 36: Sip Extension Configuration Parameters->Features
“Specific” has higher priority to “Office Times” if there is a conflict in terms of time period.  Specific time can be configured on the bottom of the extension configuration dialog. Scroll down the add Time Condition for specific Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 132 of 331...
Page 134 For Trunk: This extension is registered from a PBX. The default setting is “Normal”. CC Max Agents Configure the maximum number of CCSS agents which may be allocated Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 133 of 331...
Page 135 Dial Trunk Password Configure personal password when making outbound calls via trunk. Support Hot-Desking Mode If enabled, SIP Password will accept only alphabet characters and digits. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 134 of 331...
Page 136: Create New Iax Extension
Configure the password for the user. A random secure password will be SIP/IAX Password automatically generated. It is recommended to use this password for security purpose. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 135 of 331...
Page 137: Table 39: Iax Extension Configuration Parameters->Media
Configure to enable/disable requiring call token. If set to "Auto", it might lock out users who depend on backward compatibility when peer Require Call Token authentication credentials are shared between physical endpoints. The default setting is "Yes". Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 136 of 331...
Page 138: Table 40: Iax Extension Configuration Parameters->Features
Specific time can be configured on the bottom of the extension configuration dialog. Scroll down the add Time Condition for specific time.  Office Time and Holiday could be configured on page Settings->Time Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 137 of 331...
Page 139 Ring the external number simultaneously along with the extension on the Simultaneously basis of this time condition. Other Settings Ring Timeout Configure the number of seconds to ring the user before the call is Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 138 of 331...
Page 140: Create New Fxs Extension
"Create New User"->"Create New FXS Extension" and a new dialog window will show for users to fill in the extension information. The configuration parameters are as follows. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 139 of 331...
Page 141: Table 42: Fxs Extension Configuration Parameters->Basic Settings
Configure the password for user portal access. A random numeric User Password password is automatically generated. It is recommended to use the randomly generated password for security purpose. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 140 of 331...
Page 142: Table 43: Fxs Extension Configuration Parameters->Media
Configure to enable/disable 3-way calling feature on the user. The default 3-Way Calling setting is enabled. Send CallerID After Configure the number of rings before sending CID. Default setting is 1. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 141 of 331...
Page 143: Table 44: Fxs Extension Configuration Parameters->Features
“Specific” has higher priority to “Office Times” if there is a conflict in terms of time period.  Specific time can be configured on the bottom of the extension configuration dialog. Scroll down the add Time Condition for specific Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 142 of 331...
Page 144  Delay Hotline: When the phone is off-hook, if there is no dialing within 5 seconds, UCM6100 will dial the preset number. Other Settings Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 143 of 331...
Page 145: Batch Add Extensions
In order to add multiple SIP extensions, BATCH add can be used to create standardized SIP extension accounts. However, unique extension user name can’t be set using BATCH add. Under Web GUI->PBX->Basic/Call Routes->Extensions, click on "Batch Add Extensions"->"Batch Add SIP Extensions". Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 144 of 331...
Page 146: Table 46: Batch Add Sip Extension Parameters
GUI->CDR->Recording Files. When user dials voicemail code, the password verification IVR is skipped. Skip Voicemail Password Verification If enabled, this would allow one-button voicemail access. By default this Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 145 of 331...
Page 147 1. Other Settings SRTP Enable SRTP for the call. The default setting is "No". Select Fax mode for this user. The default setting is “None”. Fax Mode Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 146 of 331...
Page 148: Batch Add Iax Extensions
Assign permission level to the user. The available permissions are “Internal”, “Local”, “National” and “International” from the lowest level to Permission the highest level. The default setting is “Internal”. Note: Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 147 of 331...
Page 149 LDAP Phonebook. Configure the maximum duration of call-blocking. Call Duration Limit IAX Settings Max Number of Calls Configure the maximum number of calls allowed for each remote IP Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 148 of 331...
Page 150: Search And Edit Extension
"Modify Selected Extensions" or "Delete Selected Extensions". Also, options "Edit” , "Reboot" and "Delete" are available per extension. User can search an extension by specifying the extension number to find an extension quickly. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 149 of 331...
Page 151: Figure 86: Manage Extensions
Select the checkbox for the extension(s). Then click on "Modify Selected Extensions" to edit the extensions in a batch.  Delete selected extensions Select the checkbox for the extension(s). Then click on "Delete Selected Extensions" to delete the extension(s). Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 150 of 331...
Page 152: Export Extensions
4. Select the option in "On Duplicate Extension" to define how the duplicate extension(s) in the imported csv file should be treated by the PBX.  Skip: Duplicate extensions in the csv file will be skipped. The PBX will keep the current extension Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 151 of 331...
Page 153: Email To User
Mobile applications to scan it and get automatically provisioned. QR code provisioning is supported on Grandstream Softphone GS Wave Android application and iPhone application. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 152 of 331...
Page 154: Figure 90: Account Registration Information And Qr Code
Figure 90: Account Registration Information and QR Code Figure 91: LDAP Client Information and QR Code Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 153 of 331...
Page 155: Multiple Registrations Per Extension
This feature can be enabled by configuring option “Concurrent Registrations” under web UI->PBX->Basic/Call Routes->Edit Extension. The default value is set to 1 for security purpose. Figure 93: Extension - Concurrent Registration Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 154 of 331...
Page 156: Sms Message Support
SMS message. Please refer to the end device documentation on how to send and receive SMS message. SMS Message support is a new feature added since firmware 1.0.10.x. Figure 94: SMS Message Support Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 155 of 331...
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Page 158: Trunks
For some countries, a Enable Polarity Reversal polarity reversal is used for signaling the disconnection of a phone line Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 157 of 331...
Page 159 When the call goes out from this analog trunk, it will use the port that is not used last time. And it will always use the port in the order of port 1->2->10->16->1->2->10->16->1->2->10->16..., following the last port being used. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 158 of 331...
Page 160 Frequencies Range: [0, 4000) Congestion Tone Busy Level Range: (-300, 0) Cadence Range: [0, 16383]. Select Tone Country "Custom" to manually configure Busy Tone value. Default value: Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 159 of 331...
Page 161: Pstn Detection
Tone Country. The default setting is "United States of America (USA)".  PSTN Detection. Figure 95: UCM6100 FXO Tone Settings 4. Click on "Detect" to start PSTN detection. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 160 of 331...
Page 162: Figure 96: Ucm6100 Pstn Detection
Destination Number: The number to be dialed for detecting. This number must be the actual PSTN number for the FXO port used as the destination channel. Figure 97: UCM6100 PSTN Detection: Auto Detect Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 161 of 331...
Page 163: Table 49: Pstn Detection For Analog Trunk
UCM6100 will control the call to be established and hang up between caller and callee to finish the detection.  Semi-auto Detect Semi-auto detection requires answering or hanging up the call Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 162 of 331...
Page 164: Voip Trunks
Click on to configure Direct Outward Dialing (DOD) for the SIP Trunk.  Click on to start LDAP Sync.  Click on to delete the VoIP trunk. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 163 of 331...
Page 165: Table 50: Create New Sip Trunk
When making outgoing calls, the following rules are used to determine which CallerID will be used if they exist:  The CallerID configured for the extension will be looked up first. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 164 of 331...
Page 166: Table 51: Sip Register Trunk Configuration Parameters
If enabled, the trunk CID will not be overridden by extension’s CID when Keep Trunk CID the extension has CID configured. The default setting is “No”. Turn on this option when the PBX is using public IP and communicating Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 165 of 331...
Page 167 For example, "1234567" is the From User in From Header: sip:1234567@trunk.UCM6100.provider.com. If enabled, the SIP INVITE message sent to the trunk will contain PPI (P-Preferred-Identity) header. The default setting is “No”. Send PPI Header Note: Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 166 of 331...
Page 168 Fax Mode  Fax Detect: Fax signal from the user/trunk during the call can be detected and the received Fax will be sent to the Email address Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 167 of 331...
Page 169: Table 52: Sip Peer Trunk Configuration Parameters
If enabled, the trunk CID will not be overridden by extension’s CID when Keep Trunk CID the extension has CID configured. The default setting is “No”. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 168 of 331...
Page 170 Default: The global setting of DTMF mode will be used. The global DTMF Mode setting for DTMF Mode setting is under web UI->PBX->SIP Settings->ToS.  RFC2833: Send DTMF using RFC2833. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 169 of 331...
Page 171 Specify the prefix for LDAP sync feature. The UCM6100 will automatically LDAP Dialed Prefix modify the remote contacts by adding this prefix. CC Settings Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 170 of 331...
Page 172: Table 53: Create New Iax Trunk
Configure the Caller ID. This is the number that the trunk will try to use Caller ID when making outbound calls. For some providers, it might not be possible Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 171 of 331...
Page 173: Table 55: Iax Peer Trunk Configuration Parameters
Table 55: IAX Peer Trunk Configuration Parameters Basic Settings Configure a unique label to identify this trunk when listed in outbound Provider Name rules, inbound rules and etc. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 172 of 331...
Page 174 If no Email address can be found for the user, the Fax will be sent to the default Email address configured in Fax setting page under web UI->PBX->Internal Options->Fax/T.38. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 173 of 331...
Page 175: Direct Outward Dialing (Dod)
In this case, Company ABC would select the CEO's extension. After making the selection, click on the button to move the extension(s) to the "Selected Extensions" list. Figure 99: DOD extension selection Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 174 of 331...
Page 176: Figure 100: Edit Dod
Once completed, the user will return to the EDIT DOD page that shows all the extensions that are associated to a particular DOD. Figure 100: Edit DOD Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 175 of 331...
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Page 178: Sla Station
LINE key on the phone will pick up the call on the first trunk here. SLA Station Options Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 177 of 331...
Page 179: Sample Configuration
Make sure “SLA Mode” is enabled for the analog trunk. Once enabled, this analog trunk will be only available for the SLA stations created under web UI->Basic/Call Routes->SLA Station page. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 178 of 331...
Page 180: Figure 102: Enable Sla Mode For Analog Trunk
SLA stations to monitor the analog trunk. The following figure shows two stations, 1002 and 1005, are configured to be associated with SLA trunk “fxo1”. Figure 104: SLA Example - SLA Station Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 179 of 331...
Page 181: Figure 105: Sla Example - Mpk Configuration
If the external line is previously put on hold by an SLA station, another station that monitors the same SLA trunk could unhold the call by pressing the BLF key if “Hold Access” is set to “open” on the analog trunk and the SLA station. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 180 of 331...
Page 182: Call Routes
Configure the password for users to use this rule when making outbound Password calls. Enable to configure the maximum duration for the call using this outbound Call Duration Limit route. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 181 of 331...
Page 183 X: Any Digit from 0-9. Z: Any Digit from 1-9. N: Any Digit from 2-9. ".": Wildcard. Match one or more characters. "!": Wildcard. Match zero or more characters immediately. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 182 of 331...
Page 184: Inbound Routes
Click on "Create New Inbound Rule" to add a new inbound route.  Click on "Blacklist" to configure blacklist for all inbound routes.  Click on to edit the inbound route. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 183 of 331...
Page 185: Inbound Rule Configurations
 Extension  Voicemail  Conference Room  Queue  Ring Group Default Destination  Paging/Intercom  Voicemail Group   DISA   Dial By Name Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 184 of 331...
Page 186: Inbound Route: Prepend Example
With the ability to prepend digits in inbound route DID pattern, user no longer needs to create multiple routes for the same trunk in order to route calls to different extensions. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 185 of 331...
Page 187: Inbound Route: Multiple Mode
In the UCM6100, the user can configure inbound route to enable multiple mode to switch between different destinations. The inbound multiple mode can be enabled under Inbound Route settings. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 186 of 331...
Page 188: Fax Intelligent Route
Fax signal is coming, the UCM6100 will be able to forward it to the FXS extension where the Fax machine is connected. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 187 of 331...
Page 189: Fax With Two Media
Figure 108: Blacklist Configuration Parameters  To add blacklist number in batch, click on to upload blacklist file in csv format. The supported csv format is as below. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 188 of 331...
Page 190: Figure 109: Blacklist Csv File
Users could also add a number to the Blacklist or remove a number from the Blacklist by dialing the feature code for "Blacklist Add' (default: *40) and "Blacklist Remove" (default: *41) from an extension. The feature code can be configured under Web GUI->PBX->Internal Options->Feature Codes. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 189 of 331...
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Page 192: Conference Bridge
"Enable Caller Menu" is enabled) as well as invite other parties to join the Admin Password conference by dialing "0" (permission required from the invited party) or "1" (permission not required from the invited party) during the conference call. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 191 of 331...
Page 193 If enabled, no authentication will be required when joining the conference Public Mode call. The default setting is "Yes". Play Hold Music If enabled, the UCM6100 will play Hold music when there is only one user Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 192 of 331...
Page 194: Join A Conference Call
Then click on "Add". A call will be sent to this number to join it into the conference. Figure 110: Conference Invitation From Web GUI  Invite by dialing 0 or 1 during conference call. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 193 of 331...
Page 195: During The Conference
If "Enable Caller Menu" is enabled, conference participant can input * to enter the IVR menu for the conference. Please see options listed in the table below. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 194 of 331...
Page 196: Record Conference
When there is participant in the conference, the conference bridge configuration cannot be modified. -------------------------------------------------------------------------------------------------------------------------------------------- RECORD CONFERENCE The UCM6100 allows users to record the conference call and retrieve the recording from web GUI->PBX->Call Features->Conference. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 195 of 331...
Page 197: Figure 111: Conference Recording
“Delate All Recording Files”, or delete multiple recording files at once by clicking on “Delete Selected Recording Files” after selecting the recording files. Figure 111: Conference Recording Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 196 of 331...
Page 198: Conference Schedule
Select this option to sync scheduled conference with Google Calendar. Enable Google Calendar Note: Google Service Setting OAuth2.0 must be configured on the UCM6100. Please refer to section [GOOGLE SERVICE SETTINGS SUPPORT]. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 197 of 331...
Page 199 Press ‘0’ to invite others to join the conference with invited party’s permission Enable User Invite  Press ‘1’ to invite without invited party’s permission  Press ‘2’ to create a multi-conference bridge to another conference room Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 198 of 331...
Page 200 Enter the clean interval (in days). The valid range is from 1 to 30. Clean Interval  Show/hide Conference Schedule Table Enable this option will allow web UI to display scheduled conference in Conference Schedule Table. Please see figure below. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 199 of 331...
Page 201: Figure 112: Conference Schedule
Please make sure that outbound route is properly configured for remote extensions to join the conference.  Once Kick Time is reached, Conference Schedule is locked and cannot be modified. ----------------------------------------------------------------------------------------------------------------------------- --------------- Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 200 of 331...
Page 202: Ivr
IVR, the UCM6100 will compared the IVR's permission level with the outbound route's privilege level. If the IVR's permission level is higher than (or equal to) the outbound route's privilege level, the call will be Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 201 of 331...
Page 203: Figure 121: Voicemail Group
 Press 3 Conference Rooms  Press 4 Voicemail Group  Press 5  Press 6 Ring Group  Press 7 Queues  Press 8 Page Group Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 202 of 331...
Page 204: Create Custom Prompt
RECORD NEW CUSTOM PROMPT Settings In the UCM6100 web UI->PBX->Internal Options->Custom Prompt page, click on “Record New Custom Prompt” and follow the steps below to record new IVR prompt. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 203 of 331...
Page 205: Upload Custom Prompt
Click on to select audio file from local PC and click on to start uploading. Once uploaded, the file will appear in the Custom Prompt web page. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 204 of 331...
Page 206: Language Settings For Voice Prompt
A new dialog window of voice prompt package list will be displayed. Users can see the version number (latest version available V.S. current installed version), package size and options to upgrade or download the language. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 205 of 331...
Page 207: Figure 117: Voice Prompt Package List
A new language option will be displayed after successfully installed. Users then could select it to apply in the UCM6100 system voice prompt or delete it from the UCM6100. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 206 of 331...
Page 208: Customize Specific Prompt
On the UCM6100, if the user needs to replace some specific customized prompt, the user can upload a single specific customized prompt from web UI->PBX->Internal Options->Language instead of the entire language pack. Figure 119: Upload Single Voice Prompt for Entire Language Pack Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 207 of 331...
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Page 210: Voicemail
If enabled, the caller ID of the user who has left the message will be Announce Message Caller-ID announced at the beginning of the voicemail message. The default setting Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 209 of 331...
Page 211: Access Voicemail
0 - New messages 1 - Old messages 2 - Work messages 2 - Change folders 3 - Family messages 4 - Friend messages # - Cancel Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 210 of 331...
Page 212: Voicemail Email Settings
Fill in the "Subject:" and "Message:" content, to be used in the Email when sending to the user. Template For Voicemail Emails The template variables are:  \t: TAB  ${VM_NAME}: Recipient's first name and last name Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 211 of 331...
Page 213: Configure Voicemail Group
The UCM6100 supports voicemail group and all the extensions added in the group will receive the voicemail to the group extension. The voicemail group can be configured under Web GUI->PBX->Call Features->Voicemail Group. Click on "Create New Voicemail Group" to configure the group. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 212 of 331...
Page 214: Table 66: Voicemail Group Settings
Select available mailboxes from the left list and add them to the right list. Voicemail Group Mailboxes The extensions need to have voicemail enabled to be listed in available mailboxes list. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 213 of 331...
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Page 216: Ring Group
Ring the members with the order configured in ring group list. If the first member doesn’t answer the call, it will stop ringing the first member and start ringing the second member. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 215 of 331...
Page 217 Configure the Email address of the ring group extension's voicemail. If "Attach Recordings E-mail" enabled from Email Address GUI->PBX->Voicemail->Voicemail Email Settings, the voicemail can be sent to the ring group's Email address as attachment. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 216 of 331...
Page 218: Remote Extension In Ring Group
Sync LDAP Password must match for UCM6100_A and UCM6100_B in order to sync LDAP contact automatically. Port number can be anything between 0~65535, and use the outbound rule created in step 1 for the LDAP Outbound Rule option. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 217 of 331...
Page 219: Figure 124: Sync Ldap Server Option
3. In case if LDAP server doesn’t sync automatically, user can manually sync LDAP server. Under VoIP Trunks page, click sync button shown in the following figure to manually sync LDAP contacts from peer UCM6100. Figure 125: Manually Sync LDAP Server Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 218 of 331...
Page 220: Figure 126: Ring Group Remote Extension
Please also make sure the extensions in the peer UCM6100 can be included into that UCM6100’s LDAP contact. Figure 126: Ring Group Remote Extension Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 219 of 331...
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Page 222: Paging And Intercom Group
PBX->Internal Options->Custom Prompt, where users could record new prompt or upload prompt files. Page/Intercom Group Select available users from the left side to the paging/intercom group Members member list on the right. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 221 of 331...
Page 223: Figure 128: Page/Intercom Group Settings
Intercom Prefix is *80. To edit page/intercom feature code, click on "Feature Codes" in the "Paging/Intercom Group Settings" dialog. Or users could go to Web GUI->PBX->Internal Options->Feature Codes directly. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 222 of 331...
Page 224: Call Queue
Select the strategy for the call queue.  Ring All Strategy Ring all available Agents simultaneously until one answers.  Linear Ring agents in the specified order. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 223 of 331...
Page 225 Ring Time Out the next agent. The default setting is 15 seconds. Wrapup Time Configure the number of seconds before a new call can ring the queue Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 224 of 331...
Page 226 Click on "Agent Login Settings" to configure Agent Login Extension Postfix and Agent Logout Extension Postfix. Once configured, users could log in the call queue as dynamic agent. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 225 of 331...
Page 227: Figure 130: Agent Login Settings
To delete multiple recording files by one click, select several recording files to be deleted and click on “Delete Selected Recording Files” or click on “Delete All Recording Files” to delete all recording files. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 226 of 331...
Page 228: Extension Groups
Select extensions from the list on the left side to the right side. Figure 131: Edit Extension Group  Click on to delete the extension group. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 227 of 331...
Page 229: Using Extension Groups
Routes->Outbound Routes and select "Enable Filter on Source Caller ID". Both single extensions and extension groups will show up for users to select. Figure 132: Select Extension Group in Outbound Route Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 228 of 331...
Page 230: Pickup Groups
It’s not necessary to add the extension number after the pickup feature code. The pickup feature code is configurable under Web GUI->PBX->Internal Options->Feature Codes. The default pickup feature code is *8. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 229 of 331...
Page 231: Figure 134: Edit Pickup Feature Code
Figure 134: Edit Pickup Feature Code Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 230 of 331...
Page 232: Music On Hold
MOH class sort method to be "Alpha" or "Random" for the sound files.  Click on next to the selected Music On Hold class to delete this Music On Hold class. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 231 of 331...
Page 233 After downloading and unzip the pack, users could then upload the music files to UCM.  Factory reset could also recover the MOH file on the UCM. ----------------------------------------------------------------------------------------------------------------------------- --------------- Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 232 of 331...
Page 234: Fax/T.38
Fax Queue Length setting is 6. Configure the Email address to send the received Fax to if user's Email Default Email Address address cannot be found. Note: Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 233 of 331...
Page 235: Sample Configuration To Receive Fax From Pstn Line
3. Go to web GUI->PBX->Analog Trunks page. 4. Create or edit the analog trunk for Fax as below. Fax Mode: Make sure "Fax Mode" option is set to "None". Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 234 of 331...
Page 236: Figure 136: Configure Analog Trunk Without Fax Detection
Analog Station: Select FXS port to be assigned to the extension. By default, it's set to "None".  Once selected, analog related settings for this extension will show up in "Analog Settings" section. Figure 137: Configure Extension for Fax Machine: FXS Extension Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 235 of 331...
Page 237: Figure 138: Configure Extension For Fax Machine: Analog Settings
8. Create an inbound route to use the Fax analog trunk. Select the created extension for Fax machine in step 4 as the default destination. Figure 139: Configure Inbound Rule for Fax Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 236 of 331...
Page 238: Sample Configuration For Fax-To-Email
Please make sure "Fax Detection" is set to "No". 4. Go to UCM6100 web GUI->Basic/Call Routes->Inbound Routes page. Create a new inbound route and set the default destination to the Fax extension. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 237 of 331...
Page 239: Figure 141: Inbound Route To Fax Extension
5. Once successfully configured, the incoming Fax from external Fax machine to the PSTN line number will be converted to PDF file and sent to the Email address Faxtest@ucm6100mycompany.com as attachment. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 238 of 331...
Page 240: Asterisk Manager Interface (Restricted Access)
UCM6100 system. Please be cautious when enabling AMI access on the UCM6100 and restrict the permission granted to the AMI user. By using AMI on UCM6100 you agree you understand and acknowledge the risks associated with this. ----------------------------------------------------------------------------------------------------------------------------- --------------- Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 239 of 331...
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Page 242: Busy Camp-On
The configuration and instructions on how to use busy camp-on/call completion feature can be found in the following guide: http://www.grandstream.com/sites/default/files/Resources/ucm6100_busy_camp_on_guide.pdf Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 241 of 331...
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Page 244: Follow Me
Click on "Create New Follow Me" and then select an extension to be configured with Follow Me. Figure 142: Create Follow Me  Click on “Next” to continue editing Follow Me configuration. Figure 143: Edit Follow Me Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 243 of 331...
Page 245: Table 71: Follow Me Settings
Select the order in which the Follow Me destinations will be dialed to Dialing Order reach the user: ring all at once or ring one after the other. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 244 of 331...
Page 246: Table 72: Follow Me Options
Playback Unreachable Status If enabled, the PBX will playback the unreachable status message to the Message caller if the callee cannot be reached. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 245 of 331...
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Page 248: One-Key Dial
Then select a dial destination from “Default Destination”. The supported destinations include digit. extension, voicemail, conference room, voicemail group, IVR, ring group, call queue, page group, fax, DISA, Dial by Name and external number. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 247 of 331...
Page 249: Figure 145: One-Key Dial Destinations
Figure 145: One-Key Dial Destinations Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 248 of 331...
Page 250: Disa
Configure the password (digit only) required for the user to enter before using DISA to dial out. Password Note: The password has to be at least 4 digits. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 249 of 331...
Page 251 "DISA". When dialing into DISA, users will be prompted with password first. After entering the correct password, a second dial tone will be heard for the users to dial out. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 250 of 331...
Page 252: Callback Feature
Configure the prepend digits to be added at before dialing the outside Outbound Prepend number. The number with prepended digits will be used to match the outbound route. ‘-’ is the connection character which will be ignored. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 251 of 331...
Page 253 Configure the destination which the callback will direct the caller to. Two destinations are available:  Destination  DISA The caller can then enter the desired number to dial out via UCM6100 trunk. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 252 of 331...
Page 254: Blf And Event List
UCM6100 to be monitored in the event list. If LDAP sync is enabled between the UCM6100 and the peer UCM6100, Remote Extensions the remote extensions will be listed under "Available Extensions". If not, Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 253 of 331...
Page 255: Figure 147: Create New Event List
Once successfully configured, the event list page will show the status of total extension and subscribers for each event list. Users can also select the event URI to check the monitored extension's status and the subscribers' details. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 254 of 331...
Page 256 PBX. However, it might not work the other way around depending on whether the non-UCM6100 PBX supports event list BLF or remote monitoring feature. ----------------------------------------------------------------------------------------------------------------------------- --------------- Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 255 of 331...
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Page 258: Dial By Name
DIAL BY NAME CONFIGURATION The administrators can create the dial by name group under web GUI->PBX->Call Features->Dial By Name. Figure 148: Create Dial By Name Group Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 257 of 331...
Page 259: Figure 149: Dial By Name Group In Ivr Key Pressing Events
IVR, user could use ‘*’ to exit from Dial By Name, then re-enter IVR and start a new event. The following example shows how to use this option. Figure 149: Dial By Name Group In IVR Key Pressing Events Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 258 of 331...
Page 260: Figure 150: Dial By Name Group In Inbound Rule
IVR. By specifying the extensions here, the administrators can make sure unscreened calls will not reach the company employee if he/she doesn't want to receive them directly. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 259 of 331...
Page 261: Figure 151: Configure Extension First Name And Last Name
By Menu: After the caller enters the digits, the IVR will announce 8 matching results. The caller can press number 1 to 8 to select and call, or press 9 for results in next page. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 260 of 331...
Page 262: Active Calls And Monitor
Figure 152: Status->PBX Status->Active Calls - Ringing The following figure shows the call between 1000 and 1001 is established. Figure 153: Status->PBX Status->Active Calls – Call Established Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 261 of 331...
Page 263: Hang Up Active Calls
Barge In “Barge” mode, the extension monitoring the call can talk to both parties in the active call. The call will be established similar to three-way conference. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 262 of 331...
Page 264 Another way to monitor active calls is to dial the corresponding feature codes from an extension. Please refer to section for instructions. [Table 76: UCM6100 Feature Codes] [ENABLE SPY] Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 263 of 331...
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Page 266: Call Features
Allow Caller: Enable the feature code on caller side only. Allow Callee: Enable the feature code on callee side only. Allow Both: Enable the feature code on both caller and callee. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 265 of 331...
Page 267 Enter the code and follow the voice prompt. Or enter the code Activate followed by the extension to forward the call. Call Forward Unconditional  Default Code: *73. Deactivate Feature Misc Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 266 of 331...
Page 268 To page an extension, enter the code followed by the extension number.  Default Code: *80.  Intercom Prefix To intercom an extension, enter the code followed by the extension number. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 267 of 331...
Page 269 Only Whisper Spy one side will be able to hear from the monitor’s extension. The default setting is *55. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 268 of 331...
Page 270: Call Recording
4. The recording file can be retrieved under Web GUI->Status->CDR. Click on to play the recording or click on to download the recording file. Figure 155: Download Recording File from CDR Page Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 269 of 331...
Page 271: Call Park
If “Enable Spy” option is enabled, feature codes for Listen Spy, Whisper Spy and Barge Spy are available for users to dial from any extension to perform the corresponding actions. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 270 of 331...
Page 272 A or B in this example. -------------------------------------------------------------------------------------------------------------------------------------------- Caution: “Enable Spy” allows any user to listen to any call by feature codes. This may result in the leakage of user privacy. -------------------------------------------------------------------------------------------------------------------------------------------- Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 271 of 331...
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Page 274: Internal Options
UCM6100. The default setting is enabled. Enforce Strong Passwords Strong Password Rules: 1. Password for voicemail, voicemail group, outbound route, DISA, call queue and conference requires non-repetitive and non-sequential Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 273 of 331...
Page 275 "Pick Extensions" range here. This feature is for the GXP series phones that support selecting extension to be provisioned via phone's LCD. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 274 of 331...
Page 276: Internal Options/Jitter Buffer
The size is always equal to the value of "Max Jitter Buffer".  Adaptive The size is adjusted automatically and the maximum value equals to the value of "Max Jitter Buffer". Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 275 of 331...
Page 277: Internal Options/Rtp Settings
Configure payload type for ADPCM (G.726, 32kbps, AAL2 codeword AAL2-G.726 packing). The default setting is 112. DTMF Configured payload type for DTMF. The default setting is 101. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 276 of 331...
Page 278 Configure the payload type for H.264. The default setting is 99. H.263P Configure the payload type for H.263+. The default setting is 100 103. Configure the payload type for VP8. The default settings is 108. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 277 of 331...
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Page 280: Iax Settings
Configure the number of IAX helper threads. The default setting is 10. Configure the maximum number of IAX threads allowed. The default IAX Max Thread Count setting is 100. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 279 of 331...
Page 281: Iax Settings/Static Defense
Configure to limit the number of calls for a give IP address of IP range. Enter the IP address (11.11.11.11) or a range of IP addresses IP or IP Range (11.11.11.11/22.22.22.22) to be considered for call number limits. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 280 of 331...
Page 282: Sip Settings
Video Configure the maximum bit rate (in kb/s) for video calls. The default Max Bit Rate (kb/s) setting is 384. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 281 of 331...
Page 283: Sip Settings/Session Timer
Configure the IP address for TLS server to bind to. 0.0.0.0 means binding TLS Bind Address to all interfaces. The port number is optional. If not specified, 5061 will be used. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 282 of 331...
Page 284: Sip Settings/Nat
UCM6100 is behind NAT. If it is a host name, it will only be looked up once. If enabled, the SDP connection will use the IP address resolved from the Use IP address in SDP external host. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 283 of 331...
Page 285: Sip Settings/Tos
When the call is on hold, if there is no RTP activity within the timeout (in RTP Hold Timeout seconds), the call will be terminated. This value of RTP Hold Timeout Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 284 of 331...
Page 286 Send Compact SIP Headers If enabled, compact SIP headers will be sent. The default setting is "No". Configure the 100rel setting on UCM6100. The default setting is “Yes”. 100rel Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 285 of 331...
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Page 288: Ports Config
FXS port. The default setting is "United States of America (USA)". Advanced Settings FXO Opermode Select country to set the On Hook Speed, Ringer Impedance, Ringer Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 287 of 331...
Page 289 Configure the type of Message Waiting Indicator on FXS lines. The default setting is "FSK". FXS MWI Mode  FSK: Frequency Shift Key Indicator  NEON: Light Neon Bulb Indicator. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 288 of 331...
Page 290: Value-Added Features
When the code and the group number are dialed together in the combination of code + group number, the specified voice message is sent to all group members and only extensions in the group will hear the voice message. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 289 of 331...
Page 291: Announcements Center Settings
Configure the ring timeout for the group members. The default value is 30 Ring Timeout seconds. GROUP SETTINGS Table 92: Group Settings Name Configure a name for the newly created group to identify the group. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 290 of 331...
Page 292: Figure 161: Announcements Center Group Configuration
7. Specify the code which will be used with group number to send the voice message to. 8. Select the message that will be used by the code from the Custom Prompt drop down menu. To create Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 291 of 331...
Page 293: Figure 162: Announcements Center Code Configuration
UCM6100. All the members in group 666 which are extension 1000, 1001 and 1002 will receive this voice message after they pick up the call. Figure 163: Announcements Center Example Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 292 of 331...
Page 294: Status And Reporting
Table 93: Trunk Status Display trunk status.  Analog trunk status: Available Busy Status Unavailable Unknown Error  SIP Peer trunk status: Unreachable: The hostname cannot be reached. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 293 of 331...
Page 295: Extensions
Click on [ - ] to hide the status detail table. EXTENSIONS Users could see all the configured extension status in this section. Figure 166: Extension Status Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 294 of 331...
Page 296: Queues
Click on [ - ] to hide the status detail table. QUEUES Users could see all the configured call queue status in this section. The following figure shows the call queue 6500 being in used. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 295 of 331...
Page 297: Conference Rooms
Users could see all the conference room status in this section. It shows all the configured conference rooms, current users, call duration for each user and conference call. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 296 of 331...
Page 298: Interfaces Status
UCM6116 with USB, SD card, LAN port and FXS1 connected. Figure 169: UCM6116 Interfaces Status Table 96: Interface Status Indicators USB connected. USB disconnected. SD Card connected. SD Card disconnected. LAN/WAN connected. LAN/WAN not configured. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 297 of 331...
Page 299: Parking Lot
120 seconds (default) to 0. When the timer reaches 0, the caller who parks the call will be called back. Other operations are also available in parking lot status section: Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 298 of 331...
Page 300: System Status
System up time since the last reboot. Boot Boot version. Core Core version. Base Base version. Program Program version. This is the main software release version. Recovery Recovery version. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 299 of 331...
Page 301: Network
Voicemail, recording files, IVR file, Music on Hold files and etc.  USB disk USB disk will display if connected.  SD Card SD Card will display if connected. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 300 of 331...
Page 302: Resource Usage
Under web UI->Status->System Status->Resource Usage, the current CPU usage and Memory usage are shown in the pie chart. Figure 172: System Status->Resource Usage Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 301 of 331...
Page 303: System Events
SIP Peer Trunk Status Click on to configure the parameters for each event. See examples below. 1. Disk Usage. Figure 173: System Events->Alert Events Lists: Disk Usage Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 302 of 331...
Page 304: Figure 174: System Events->Alert Events Lists: Memory Usage
Detect Cycle: The UCM6100 will check the system reboot based on this cycle. Users can enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle. 4. System Crash Figure 176: System Events->Alert Events Lists: System Crash Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 303 of 331...
Page 305: Alert Log
User could filter out alert logs of “Generate Alert” or “Restore to Normal” by specifying the type according to need. The following figure shows an example of filtering out alert logs of type of “Restore to Normal”. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 304 of 331...
Page 306: Alert Contact
Users could filter the call report by specifying the date range and criteria, depending on how the users would like to include the logs to the report. Then click on "View Report" button to display the generated report. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 305 of 331...
Page 307: Table 100: Cdr Filter Criteria
3.: It will filter out CDR that having caller number with leading digit 3 and of any length. Caller Name Enter the caller name to filter the CDR report. CDR with the matching caller name will Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 306 of 331...
Page 308: Figure 180: Call Report
.wav format; click to delete the recording file (the call record entry will not be deleted). Figure 181: Call Report Entry with Audio Recording File Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 307 of 331...
Page 309: Cdr Improvement
UI-> Status->CDR->CDR. The user can click on the option icon for a specific call log entry to view details about this entry, such as premier caller and transferred call information. Figure 183: CDR Report Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 308 of 331...
Page 310: Downloaded Cdr File
It starts with "ext-did", and "XXXXX" content varies case by case, which also relate to the order when the trunk is created. ext-local: internal calls between local extensions.  Source Channel, Dest Channel Sample 1: Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 309 of 331...
Page 311: Figure 186: Downloaded Cdr File Sample - Source Channel And Dest Channel 1
Playback: play some prompts to you, such as 183 response or run into an IVR. ReadExten: collect numbers from user. It may occur when you input PIN codes or run into DISA Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 310 of 331...
Page 312: Statistics
"Audio Mix Record". If external storage device is plugged in, for example, SD card or USB drive, the files are stored on the external storage. Otherwise, internal storage will be used on the UCM6100. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 311 of 331...
Page 313: Api Configuration
Upload TLS cert. The size of the certificate must be under 2MB. This is the certificate file (*.pem format only) for TLS connection. This file will be renamed as "certificate.pem" automatically. It contains private key for the client and signed Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 312 of 331...
Page 314 For more details on CDR API (Access to Call Detail Records) and REC API (Access to Call Recording Files), please refer the document in the link here: http://www.grandstream.com/sites/default/files/Resources/ucm61xx_cdr_rec_api_guide.pdf Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 313 of 331...
Page 315 This page intentionally left blank Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 314 of 331...
Page 316: Upgrading And Maintenance
HTTPS; the server name can be FQDN or IP address. Examples of valid URLs: firmware.grandstream.com The upgrading configuration can be accessed via Web GUI->Maintenance->Upgrade. Figure 191: Network Upgrade Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 315 of 331...
Page 317: Upgrading Via Local Upload
Go to Web GUI->Maintenance->Upgrade, upload the firmware file by clicking on select the firmware file from your PC. The default firmware file name is ucm6100fw.bin Figure 192: Local Upgrade Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 316 of 331...
Page 318: Figure 193: Upgrading Firmware Files
Click on "OK" to reboot the UCM6100 and check the firmware version after it boots up. ----------------------------------------------------------------------------------------------------------------------------- --------------- Note: Please do not interrupt or power cycle the UCM6100 during upgrading process. -------------------------------------------------------------------------------------------------------------------------------------------- Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 317 of 331...
Page 319: No Local Firmware Servers
UCM6100 when necessary. BACKUP/RESTORE Users could backup UCM6100 configurations restore purpose under GUI->Maintenance->Backup->Local Backup. Click on to create a new backup file. Then the following dialog will show. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 318 of 331...
Page 320: Figure 195: Create New Backup
UCM61xx. The uploaded backup file will also be displayed in the web page and can be used to restore the UCM61xx. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 319 of 331...
Page 321: Figure 196: Backup / Restore
Regular backup file can only be stored in USB / SD card / SFTP server. User is allowed to set backup time from 0-23 and how frequent the backup will be performed. Figure 197: Local Backup Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 320 of 331...
Page 322: Data Sync
UCM6100. Save the changes and all the backup logs will be listed on the web page. After data sync is configured, users could also Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 321 of 331...
Page 323: Restore Configuration From Backup File
 The uploaded backup file must be a tar file with no special characters like *,!,#,@,&,$,%,^,(,),/,\,space in the file name.  The uploaded back file size must be under 10MB. ----------------------------------------------------------------------------------------------------------------------------- --------------- Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 322 of 331...
Page 324: Cleaner
Recording Files  Conference  Queue  Voicemail  VR Clean Threshold Specify the Voice Records threshold from 0 to 99 by using local storage status in percentage. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 323 of 331...
Page 325: Reset And Reboot
User Data: All the data including voicemail, recordings, IVR Prompt, Music on Hold, CDR and backup files will be cleared.  All: All the configurations and data will be reset to factory default. Figure 201: Reset and Reboot Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 324 of 331...
Page 326: Syslog
Web GUI->Maintenance->Troubleshooting. ETHERNET CAPTURE The captured trace can be downloaded for analysis. Also the instructions or result will be displayed in the web GUI output result. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 325 of 331...
Page 327: Ip Ping
Enter the target host in host name or IP address. Then press "Start" button. The output result will dynamically display in the window below. Figure 203: PING Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 326 of 331...
Page 328: Traceroute
5. Make a call via the analog port that has the issue. 6. Once done, click on "Stop". 7. Click on "Download" to download the analog record trace. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 327 of 331...
Page 329: Service Check
NETWORK STATUS In UCM6100 web UI->Maintenance->Troubleshooting->Network Status, the users can view active Internet connections. This information can be used to troubleshoot connection issue between UCM6100 and other services. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 328 of 331...
Page 330: Remote Access
UI or LCD screen. For web SSH access, please log in UCM 6100 web interface and go to Maintenance->Remote Access->SSH Access. By default, SSH access is disabled for security concerns. It is highly recommend to only enable SSH access for debugging purpose. Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 329 of 331...
Page 331: Figure 208: Ssh Access
Figure 208: SSH Access Firmware Version 1.0.10.39 UCM6100 Series IP PBX User Manual Page 330 of 331...
Page 332: Experiencing The Ucm6100 Series Ip Pbx
Thank you again for purchasing Grandstream UCM6100 series IP PBX appliance, it will be sure to bring convenience and color to both your business and personal life. * Asterisk is a Registered Trademark of Digium, Inc.
Page 333 FCC Caution: Any Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Page 334 In the unlikely event that this equipment causes harm to the telephone network, the telephone company can temporarily disconnect your service. The telephone company will try to warn you in advance of any such disconnection, but if advance notice isn't practical, it may disconnect the service first and notify you as soon as possible afterwards.

Grandstream Networks UCM6100 Series User Manual

Gnu Gpl Information

Change Log

Welcome

Product Overview

Installation

Getting Started

System Settings

Provisioning

Extensions

Trunks

Sla Station

Call Routes

Conference Bridge

Conference Schedule

Quick Links

Troubleshooting

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Summary of Contents for Grandstream Networks UCM6100 Series