Calling For Service; Using Other Services - Lenovo ThinkServer TS460 User Manual And Hardware Maintenance Manual

• Use the troubleshooting information in this manual. See Chapter 6 "Troubleshooting and diagnostics" on
page 125.
• Check for the updated information, new device drivers, and hints and tips on the Lenovo Support Web site
at:
http://www.lenovo.com/support
• Download the diagnostic program from the Web site, and then run it. See "Lenovo ThinkServer
Diagnostics" on page 13.
If possible, be at your product when you call. Have the following information available:
• Machine type and model
• Serial numbers of your Lenovo hardware products
• Description of the problem
• Exact wording of any error messages
• Hardware and software configuration information

Calling for service

During the warranty period, you can get help and information by telephone through the Customer Support
Center.
The following services are available during the warranty period:
• Problem determination - Trained service personnel are available to assist you with determining a
hardware problem and deciding what action is necessary to fix the problem.
• Hardware repair - If the problem is caused by hardware under warranty, trained service personnel are
available to provide the applicable level of service.
• Engineering Change management - There might be changes that are required after a product has been
sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your hardware
available.
The warranty does not cover the following:
• Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts
• Identification of software problem sources
• Configuration of the UEFI BIOS as part of an installation or upgrade
• Changes, modifications, or upgrades to device drivers
• Installation and maintenance of network operating systems (NOS)
• Installation and maintenance of application programs
For the warranty type and duration for your product, go to
your proof of purchase to obtain warranty service.
For warranty service, consult the worldwide Lenovo Support telephone list. Telephone numbers are subject
to change without notice. The most up-to-date telephone list for Lenovo Support is always available on the
Web site at
http://www.lenovo.com/support/phone
listed, contact your Lenovo reseller or Lenovo marketing representative.

Using other services

If you relocate your server to a country where your server machine type is sold, your computer might be
eligible for International Warranty Service, which automatically entitles you to obtain warranty service
throughout the warranty period. Service will be performed by service providers authorized to perform
warranty service.
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ThinkServer TS460 User Guide and Hardware Maintenance Manual
http://www.lenovo.com/warranty
. If the telephone number for your country or region is not
. You must retain