Lenovo Support Web Site; Help And Service; Using The Documentation And Diagnostic Program; Calling For Service - Lenovo 10HJ User Manual

• Find a Service Provider located near you.

Lenovo Support Web site

Technical support information is available on the Lenovo Support Web site at:
http://www.lenovo.com/support
This Web site is updated with the latest support information such as the following:
• Drivers and software
• Diagnostic solutions
• Product and service warranty
• Product and parts details
• User guides and manuals
• Knowledge base and frequently asked questions

Help and service

This section contains information about obtaining help and service.

Using the documentation and diagnostic program

If you experience a problem with your computer, see Chapter 10 "Troubleshooting and diagnostics" on
page 95. For information on additional resources to help you troubleshoot your computer problem, see
"Information resources" on page 113.
If you suspect a software problem, see the documentation that comes with the operating system or software
program, including readme files and online help.
Most computers come with a diagnostic program that enables you to identify hardware problems.
You can also get the latest technical information and download device drivers and updates from Lenovo
Support Web site at:
http://www.lenovo.com/support

Calling for service

During the warranty period, you can get help and information by telephone through the Customer Support
Center.
The following services are available during the warranty period:
• Problem determination - Trained service personnel are available to assist you with determining a
hardware problem and deciding what action is necessary to fix the problem.
• Hardware repair - If the problem is caused by hardware under warranty, trained service personnel are
available to provide the applicable level of service.
• Engineering Change management - There might be changes that are required after a product has
been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your
hardware available.
These items are not covered by the warranty:
• Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts
• Identification of software problem sources
• Configuration of BIOS as part of an installation or upgrade
114
ThinkCentre M73 User Guide