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Send a test e-mail
1
In LOCAL mode, press
(twice )
• The MACHINE SETUP MENU appears.
2
Press
(>>) twice.
3
Press
to select "EVENT MAIL",
and press the
4
Press
(>>)
• "TRANSMIT TEST" will be selected.
• The sent result of the test e-mail is the result of e-mail sending process performed by this machine to the e-mail server.
It does not indicate that the e-mail was received at the address.
• If the spam e-mail filter etc. has been set in the terminal in which e-mails are received, even if "Sending has been com-
pleted" is displayed, the e-mail cannot be received in some cases.
• If sending test e-mail has failed, the error code below is displayed.
• If the error cannot be solved, try again after a while.
• For the server setting etc., contact with the network administrator or the provider.
Error code
10
Network connection error
20
No valid e-mail address.
11003
The POP server cannot be found.
11004
Or cannot access DNS server.
11021
Cannot connect with the POP server.
12010
An error returns from the POP server. • Check the POP server setting.
13000
The POP authentication has failed.
10013
The SMTP server cannot be found.
10014
Or cannot access DNS server.
10021
Cannot connect with the SMTP server.
10
An error returns from the SMTP
11
server.
20
Or, there was no response.
21
12
It is invalid sender address.
The e-mail address cannot be found.
13
Or, it is invalid sender address.
22000
SMTP authentication error
22008
23
24
The SMTP authentication has failed.
25
"" is the error code returned from the e-mail server.
(MENU)
.
key.
.
Possible cause
Chapter 3 Machine Setting
5
Press the
• The transmission result is displayed.
• If the transmission of a test e-mail ends in failure,
an error code is displayed.
Refer to the next page to solve the problem.
T r a n s m i t
F a i l e d :
6
Press the
end the setting.
Remedy
• Check that the machine is connected to the network.
• Check that the machine IP address is correct.
• Check that the machine is in the environment where DNS is
available.
• Enter the correct e-mail address.
• Check the POP server address.
• Check that the machine is in the environment where DNS is
available.
• Check the POP server setting.
• Check the firewall setting.
• Check the user name and the password.
• Check the APOP setting.
• Confirm the authentication method.
• Check the SMTP server address.
• Check that the machine is in the environment where DNS is
available.
• Check the SMTP server setting.
• Check the SMTP port number.
• Check the firewall setting.
• Check the SMTP server setting.
• Cannot communicate with a server that requires mandatory
SSL communication.
• Check protocol filter settings.
• Check that the e-mail address supporting the account entered
in the user name/ the password is set in SENDER
ADDRESS.
• Check the e-mail address.
• Even if there is a mistake in the e-mail address, this error can-
not be detected in some cases.
• Check that the e-mail address supporting the account entered
in the user name/ the password is set in SENDER
ADDRESS.
• Confirm the authentication method.
• Check the user name and the password.
key.
T e s t
1 2 3 4 5
Error code
key several times to
3-21
1
2
3
4
5
6
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