Problem Of Bundled Software; Problem Of Optical Disk Drive - NEC Express5800/R120h-2M Maintenance Manual

Chapter 1 Maintenance
5.8

Problem of Bundled Software

［?］The installer is displayed by a wrong language or resulted in an error
 Is your system environment correct?

Confirm the settings of Regional and Language Options. Set the language settings of each tab to
English (US).
［?］The problem of NEC ESMPRO ServerAgentService (for Windows)

For details of NEC ESMPRO ServerAgentService (for Windows), see NEC ESMPRO
ServerAgentService Installation Guide (Windows) in Starter Pack.
［?］The problem of NEC ESMPRO Manager

For details of NEC ESMPRO Manager, see NEC ESMPRO Manager Installation Guide or online help.
5.9

Problem of Optical Disk Drive

［?］Unable to access or play CD, DVD and other optical disks
 Is the disk properly set in the optical disk drive tray?

There is a holder in the tray to secure the disk. Make sure that the disk is securely placed in the holder.
［?］Unable to access or play DVD/CD-ROMs
 Is the DVD/CD-ROM supported by the server?

For a CD with copy guard which does not conform to the CD standard, the playback of such a disk with
the optical disk drive is not supported.

The DVD/CD-ROM for Macintosh is not supported.
［?］Unable to eject a disk using the eject button

Eject the disk in the following steps.
1. Press the power switch to turn off the server (POWER/SLEEP LED is off).
2. Use a 100 mm long metal pin that
is 1.2 mm in diameter (or uncoil a
thick paper clip) and insert it into
Eject Hole at the front of the tray.
Keep pressing slowly until the tray
comes out.
Important  Do not use toothpicks, plastic and other fragile pins.
 If you still cannot eject the disk, contact your sales representative.
Express5800/R120h-1M, R120h-2M Maintenance Guide
5. Troubleshooting
Eject Hole
55