NEC Express5800/R120h-2M Maintenance Manual page 37

Chapter 1 Maintenance
[?] Data is inaccessible
 Are the files corrupt?

Run the repair utility for the operating system.
viruses exist on the server
 Do

Run a current version of a virus scan utility.
 If a TPM is installed, is it correctly enabled on the server?

Be sure that the TPM is enabled in System Utility. If the TPM is not enabled, follow the TPM
replacement recovery procedure in the operating system document.
 Does an encrypted file exist?

When migrating encrypted data to a new server, follow the recovery procedures in the operating system
document.
[?] Server response time is slower than usual

Review information about the operating system encryption technology, which can cause a decrease in
server performance.
 Is the drive full?

Be sure the drive is not full. If needed, increase the amount of free space on the drive. Recommends
that drives have a minimum of 15 percent free space.
 Is a recovery operation pending on the logical drive?

Make sure that a recovery operation is not pending on the logical drive by using SSA.
[?] SmartDrive icons or LEDs illuminate errors for the wrong drive or an error message is displayed in POST,
SSA, or SSADUCLI

Make sure that the cabling from the drive backplane to the mother board is correct.
[?] POST message or IML message is registered

Replace the device, because the device is approaching the maximum usage limit for writes to the
device.
[?] Additional internal or external devices do not operate correctly.

Be sure the internal or external devices being installed are a supported option on the server.

Be sure the issue is not caused by a change to the hardware release. For details, see the NEC web site.

Be sure the new internal or external devices are installed properly.

Be sure no memory, I/O, or interrupt conflicts exist.

Be sure all cables are connected to the correct locations and are the correct lengths.

Be sure other components were not accidentally unseated during the installation of the new internal or
external devices.

Be sure all necessary software updates, such as device drivers, ROM updates, and patches, are
installed and current, and the correct version for the hardware is installed.
?
Express5800/R120h-1M, R120h-2M Maintenance Guide
5. Troubleshooting
37