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NEC Express5800/R120h-2M Maintenance Manual

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Maintenance Guide
NEC Express Server
Express5800 Series
Express5800/R120h-1M, R120h-2M
EXP807, EXP810
Chapter 1 Maintenance
Chapter 2 Useful Features
Chapter 3 Appendix
April 2018
© NEC Corporation 2018

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  Summary of Contents for NEC Express5800/R120h-2M

  • Page 1 Maintenance Guide NEC Express Server Express5800 Series Express5800/R120h-1M, R120h-2M EXP807, EXP810 Chapter 1 Maintenance Chapter 2 Useful Features Chapter 3 Appendix April 2018 © NEC Corporation 2018...
  • Page 2: Manuals

    Getting Started Describes how to use this server, from unpacking to operations. See this guide first and read the outline of this product. The electronic edition has been published on a website (http://www.nec.com/express/). User’s Guide Chapter 1: General Description Overviews, names, and functions of the server’s parts...
  • Page 3: Table Of Contents

    Contents Contents Manuals ............................2 Contents............................3 Conventions Used in This Document ................... 6 Signs and symbols for safety ....................6 Notations used in the text ...................... 7 Optical disk drive ........................7 Hard disk drive ........................7 Abbreviations of Operating Systems (Windows) ..............8 POST ............................
  • Page 4 5.1 Various functions of the iLO5 ................... 165 5.2 NMI Function ......................167 NEC ESMPRO ......................... 168 6.1 NEC ESMPRO ServerAgentService (for Windows) ..........168 6.2 NEC ESMPRO Manager ..................169 NEC Product Info Collection Utility ................... 170 7.1 Usage(for Windows) ....................170...
  • Page 5 Contents Smart Storage Administrator .................... 171 Express Report Service / Express Report Service (HTTPS) ..........172 10. Express Report Service (MG) ................... 173 Chapter 3 Appendix ......................174 IML Error Message ......................175 List of Windows Event Logs ..................... 213 Accessing Data for Electric Power, Temperature, and Processor Utilization ....
  • Page 6: Conventions Used In This Document

    Conventions Used in This Document Conventions Used in This Document Signs and symbols for safety WARNING and CAUTION are used in this guide as the following meaning. WARNING Indicates there is a risk of death or serious personal injury CAUTION Indicates there is a risk of burns, other personal injury, or property damage Precautions and notices against hazards are presented with one of the following three symbols.
  • Page 7: Notations Used In The Text

    Conventions Used in This Document Notations used in the text In addition to safety-related symbols urging caution, three other types of notations are used in this document. These notations have the following meanings. Important Indicates critical items that must be followed when handling hardware or operating software. If the procedures described are not followed, hardware failure, data loss, and other serious malfunctions could occur.
  • Page 8: Abbreviations Of Operating Systems (Windows)

    Conventions Used in This Document Abbreviations of Operating Systems (Windows) Windows Operating Systems are referred to as follows. See Chapter 1 (1.2 Supported Windows OS) in Installation Guide (Windows) for detailed information. Notations in this document Official names of Windows Windows Server 2016 Standard Windows Server 2016 Windows Server 2016 Datacenter...
  • Page 9: Trademarks

    Trademarks Trademarks Microsoft, Windows, and Windows Server are registered trademarks or trademarks of Microsoft Corporation in the United States and other countries. Intel, Pentium, and Xeon are registered trademarks of Intel Corporation of the United States. Linux is a trademark or registered trademark of Linus Torvalds in Japan and other countries. Red Hat and Red Hat Enterprise Linux are trademarks or registered trademarks of Red Hat, Inc.
  • Page 10: License Notification

    License Notification License Notification Open source software of following license is included in the part of this product (system utility).  UEFI EDK2 License  The MIT License Agreement  PNG Graphics File Format Software End User License Agreement  zlib End User License Agreement UEFI EDK2 License UEFI EDK2 Open Source License...
  • Page 11 License Notification THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;...
  • Page 12 License Notification PNG Graphics File Format Software End User License Agreement --------------------------------------------------------------------------- Copyright (c) 1998-2001 Greg Roelofs. All rights reserved. This software is provided "as is," without warranty of any kind, express or implied. In no event shall the author or contributors be held liable for any damages arising in any way from the use of this software.
  • Page 13: Warnings And Additions To This Document

    If you have any concerns, or discover errors or omissions in this document, contact your sales representative. Regardless of article 4, NEC Corporation assumes no responsibility for effects resulting from your operations. The sample values used in this document are not actual values.
  • Page 14: Chapter 1 Maintenance

    NEC Express5800 Series Express5800/R120h-1M, R120h-2M Maintenance This chapter explains maintenance of server, and what actions are to be taken in case of trouble when operating this server. 1. Relocation and Storage Describes how to relocate and store this server. 2. Daily Maintenance Describes what you confirm for daily use, how to manage files, and how to clean the server.
  • Page 15: Relocation And Storage

    Chapter 1 Maintenance 1. Relocation and Storage Relocation and Storage Follow the steps below if you want to relocate or store this server. WARNING Be sure to observe the following precautions to use the server safety. Failure to observe the precautions may cause death or serious injury. For details, see Safety Precautions and Regulatory Notices.
  • Page 16: Daily Maintenance

    NEC recommends that you back up data before applying the latest update. Checking Alerts Use NEC ESMPRO Manager (for Windows) to constantly verify that no abnormalities are discovered on the monitored server and that no alerts have been issued. You can download and install NEC ESMPRO Manager (for Windows) from our Website.
  • Page 17: Checking Status Led

    Chapter 1 Maintenance 2. Daily Maintenance Checking STATUS LED After powering on the server or before shutting down the system and powering off the server, check STATUS LED on the front of the server. For the functions and descriptions of the LED, see Chapter 1 (5. Names and Functions of Parts) in User’s Guide.
  • Page 18: Cleaning The Server

    Chapter 1 Maintenance 2. Daily Maintenance 2.5.1 Cleaning the server Wipe the external surfaces of the server with a dry soft cloth. Follow the steps below if stains remain on the surfaces. Important  Do not use thinner and benzene, and other volatile solvents to clean the server.
  • Page 19: User Support

    User Support Before getting after-sales service, check the contents of the warranty and service. Maintenance Services Service representatives from NEC subsidiary companies or companies authorized by NEC provide maintenance services. For the services, contact your sales representative. Before Asking for Repair If you think that a failure occurred, follow the steps below: 1.
  • Page 20: Collecting Failure Information

    Chapter 1 Maintenance 4. Collecting Failure Information Collecting Failure Information If the server does not work normally, you can collect failure information by using the following way. The failure information to be described is to be collected only at the request of your sales representative. Important When the system restarts after a failure has occurred, a message may appear indicating virtual memory shortage.
  • Page 21 Chapter 1 Maintenance 4. Collecting Failure Information Select the type of log in Windows Logs. Application records events related to running applications. Security records events related to security. System records events that occur in Windows system components. Click Save All Events As from Action menu. Type the file name of the archived log in File name.
  • Page 22 Chapter 1 Maintenance 4. Collecting Failure Information 4.1.2 Windows Server 2012 R2 Click Settings on Charms Bar. To go to the step 4, you can directly choose Event Viewer by right-clicking on the lower left corner of the screen. Charms Bar Right-click menu Click Control Panel from Settings.
  • Page 23 Chapter 1 Maintenance 4. Collecting Failure Information Click View event logs of System and Security on Control Panel. Select the type of log in Windows Logs. Application records events related to running applications. Security records events related to security. System records events that occur in Windows system components. Click Save All Events As from Action menu.
  • Page 24: Collecting Configuration Information

    Chapter 1 Maintenance 4. Collecting Failure Information Collecting Configuration Information This section describes how to collect hardware information or configuration. Tips If a STOP error, system error, or system stall occurs, restart Windows and then follow the procedure below. 4.2.1 Windows Server 2016 Right-click the left bottom of screen, and click Run from the menu displayed.
  • Page 25: Collecting User-Mode Process Dump

    Chapter 1 Maintenance 4. Collecting Failure Information 4.2.2 Windows Server 2012 R2 1. Click Search on Charms Bar. You can also use Run feature by right-clicking on the lower left corner of the screen. Charms Bar Right-click menu 2. Type msinfo32.exe in the text box, and then press <Enter> key. [Search] [Run] 3.
  • Page 26: Collecting Memory Dump

    Chapter 1 Maintenance 4. Collecting Failure Information Collecting Memory Dump If an error occurs, the dump file will be saved to acquire necessary information. You can specify any location for saving the diagnostic information. For details, see Chapter 1 (5.1 Specifying Memory Dump Settings (Debug Information)) in "Installation Guide (Windows)".
  • Page 27: Troubleshooting

    Chapter 1 Maintenance 5. Troubleshooting Troubleshooting If this system does not operate as intended, check it according to the contents of the following checklist before sending it for repair. If an item in the checklist corresponds with a problem you are experiencing, follow the subsequent check and processing instructions.
  • Page 28 Chapter 1 Maintenance 5. Troubleshooting Fail to power on the server □ Did you press POWER Switch? → Press the power switch and verify that the power lamp has turned green. □ Does the POWER LED light amber? → Press the power switch and wait for 45 seconds. □...
  • Page 29: Problem Of Installing Os

    Chapter 1 Maintenance 5. Troubleshooting Problem of Installing OS Unable to create a partition when installing Windows Server 2012 R2  Is the following message displayed?  The message above means that you failed to create a partition. In this case, delete the partition you attempted to create, and then create a new partition.
  • Page 30 Chapter 1 Maintenance 5. Troubleshooting  Did you create a logical drive?  For a RAID system, create a logical drive using EXPRESSBUILDER or RAID Configuration Utility (Off-line Utility or LSI Software RAID Configuration Utility) to install OS. Unable to install Windows ...
  • Page 31: Problem Of Starting Os

    Chapter 1 Maintenance 5. Troubleshooting Problem of Starting OS Unable to start OS  Have the settings of the RAID controller changed?  Specify the correct settings with RAID Configuration Utility (Off-line Utility or LSI Software RAID Configuration Utility).  Is the RAID controller found by POST? ...
  • Page 32 Chapter 1 Maintenance 5. Troubleshooting  To make the option card recognizable as a bootable device when Secure Boot has been enabled, you need to have an option card UEFI driver that has been signed with the Microsoft key. Set all option cards to signed UEFI driver.
  • Page 33: Problem Of Raid System

    Chapter 1 Maintenance 5. Troubleshooting Problem of RAID System Unable to rebuild the RAID array  Is the capacity of the hard disk drive to be rebuilt correct?  Use a hard disk drive with the same capacity as that of the faulty hard disk drive. ...
  • Page 34 Chapter 1 Maintenance 5. Troubleshooting  If the controller is physically damaged, replace it.  If the controller is recognized by the system ROM, then reseat the controller.  Run controller diagnostics and follow the steps displayed.  Update the firmware. ...
  • Page 35: Problem Of Internal Devices And Other Hardware

    Unable to access the hard disk drive  Is the hard disk drive supported by the server?  Operation of any device that is not authorized by NEC is not supported.  Is the hard disk drive properly installed? ...
  • Page 36 Chapter 1 Maintenance 5. Troubleshooting The hard disk drive is failed  Be sure no loose connections exist.  update is available for any of the following components: Update the components, if an - Smart Array Controller firmware - Dynamic Smart Array driver - Host bus adapter firmware - Expander backplane SEP firmware - System ROM...
  • Page 37 Be sure the internal or external devices being installed are a supported option on the server.  Be sure the issue is not caused by a change to the hardware release. For details, see the NEC web site.  Be sure the new internal or external devices are installed properly.
  • Page 38 Chapter 1 Maintenance 5. Troubleshooting  After installing or replacing boards or other options, verify that the system recognizes all changes to the hardware in the options setup in System Utiliti. If the new hardware is not properly configured, a POST Error message indicating the configuration error may be registered.
  • Page 39 Chapter 1 Maintenance 5. Troubleshooting  Use iLO or an optional IML viewer to access the IML to see if any event list error messages relating to the cooling fans are listed  In the iLO web interface, navigate to the Information > System Information page and check the following information: 1.
  • Page 40 Chapter 1 Maintenance 5. Troubleshooting The memory does not function correctly.  Check any server LEDs that correspond to memory slots.  Be sure the memory meets the server requirements. For details, see User’s Guide of the server.  Be sure the memory installs properly. ...
  • Page 41 Chapter 1 Maintenance 5. Troubleshooting  Update the system ROM to the latest version. A STOP error, a blue screen (Windows), or a purple diagnostic screen (VMware) is displayed.  Reseat the DIMM.  Update the system ROM to the latest version. ...
  • Page 42 Chapter 1 Maintenance 5. Troubleshooting POST error message or IML message is displayed indicating an NVDIMM restore error  Remove and replace the failed NVDIMM. POST error message or IML message is displayed indicating an NVDIMM backup error  Sanitize the NVDIMM ...
  • Page 43 Chapter 1 Maintenance 5. Troubleshooting 2. Replace the NVDIMM. 3. Sanitize the new NVDIMM. 4. Copy the preserved data to the new NVDIMM. A POST Error message indicating the sanitization error of the NVDIMM will be registered  Retry sanitizing the NVDIMM ...
  • Page 44 Chapter 1 Maintenance 5. Troubleshooting  Perform the procedure below. 1. Remove the processor and replace it with the previously installed processor type. 2. Reboot the server. 3. Save the contents of the NVDIMM to other media to preserve the data. 4.
  • Page 45 Chapter 1 Maintenance 5. Troubleshooting - Sanitize all NVDIMMs indicated. All data on the NVDIMM will not be available after sanitization. POST error message or IML message is displayed, and all NVDIMMs on processor X are disabled.  Was the NVDIMM previously inserted in a server on which Channel Interleaving was enabled, while Channel Interleaving is disabled on the current server? ...
  • Page 46 Chapter 1 Maintenance 5. Troubleshooting POST error message or IML message of the processor is received  Be sure each processor is supported by the server and is installed as directed in the server documentation. The processor socket requires very specific installation steps and only supported processors should be installed.
  • Page 47 Chapter 1 Maintenance 5. Troubleshooting System does not boot from the USB drive key  Be sure that USB is enabled in the System Utility.  Make sure that the server is configured to boot from the USB drive in "UEFI Boot Order" or "Legacy BIOS Boot Order"...
  • Page 48 Chapter 1 Maintenance 5. Troubleshooting  Check the problems of software. ・Check your back-up software. ・Check whether the execution of virus scan software is scheduled when back-up is executed.  Check whether a tape can be formatted.  Check whether the media used has a proper product number. ...
  • Page 49 Chapter 1 Maintenance 5. Troubleshooting password is valid according to whether the key-shaped icon is displayed on the screen when POST is completed. In case you do not know your password, you should make the power-on password invalid using the password disabling switch on the motherboard. ...
  • Page 50 Chapter 1 Maintenance 5. Troubleshooting  Check that the keyboard and mouse are connected to the proper ports. Check that the LED on the keyboard blinks or NumLock LED lights during POST. In case you cannot observe that, change the connection port.
  • Page 51 Chapter 1 Maintenance 5. Troubleshooting [?]Network controller or LOM Card has stopped operating after the addition of expansion board to the server.  Check that there are no poor connections.  Check that the server and the operating system support the controller. ...
  • Page 52 Chapter 1 Maintenance 5. Troubleshooting [?]A POST Error message or an IML message will be registered on an arbitrary server where the Flash Backup Unit (FBU) is configured for the Smart Array Controller  Check that Flash Backup Unit (FBU) is properly installed. ...
  • Page 53: Problem Of Os Operation

    Chapter 1 Maintenance 5. Troubleshooting Problem of OS Operation [?]Windows operation is unstable  Have you installed Starter Pack?  See "Installation Guide (Windows)" to install Starter Pack. If you restore the Windows from a backup tool, Starter Pack is needed to install again. [?]Cannot turn the power OFF at the blue screen (STOP error screen) ...
  • Page 54: Problem Of Starter Pack Dvd

    Chapter 1 Maintenance 5. Troubleshooting 1. Select Date and Time from System Utility (<F9> Launch). 2. Change Time Format to "UTC." 3. Change Time Zone to "Unspecified Time Zone." 4. Set Time Format back to "Local Time" while keeping the status set in step 3. 5.
  • Page 55: Problem Of Bundled Software

    ServerAgentService Installation Guide (Windows) in Starter Pack. [?]The problem of NEC ESMPRO Manager  For details of NEC ESMPRO Manager, see NEC ESMPRO Manager Installation Guide or online help. Problem of Optical Disk Drive [?]Unable to access or play CD, DVD and other optical disks ...
  • Page 56 Chapter 1 Maintenance 5. Troubleshooting Pull the tray out with your hands. Remove the disk. Push the tray back to its original position. [?]Unable to start the system from the CD-ROM or the DVD drive.  Regarding the drive boot process of System Utility, check that the server is configured to start first from the CD-ROM or the DVD drive.
  • Page 57: Windows System Recovery

    Chapter 1 Maintenance 6. Windows System Recovery Windows System Recovery Recover the Windows system by using the following instructions if the system does not work normally. Note  After recovering the system, be sure to install each driver and Standard Program Package.
  • Page 58 Chapter 1 Maintenance 6. Windows System Recovery Tips In case you use an on-board RAID controller or an internal optical disc drive, load the driver from a removable media. drvload <Removable Media>:\sw_raid1_driver\SmartDQ.inf For RAID controller (N8103-189/190/191/192/193/194/195/201) drvload <DVD>:\software\001\drivers\dac1_driver\SmartPqi.inf Tips The volume label for each drive can be checked from the display result of the dir command.
  • Page 59: Resetting And Clearing The Server

    Chapter 1 Maintenance 7. Resetting and Clearing the Server Resetting and Clearing the Server See this section if the server does not work or if you want to set the system settings back to the default settings. Software Reset In case POST processing stops and does not operate, or the server stops during the start-up of System Utility, press <Delete>...
  • Page 60: Initialization Of System Configuration Information

    Chapter 1 Maintenance 7. Resetting and Clearing the Server Initialization of System Configuration Information 7.3.1 Description on the Features of System Maintenance Switch Here we describe the features of system maintenance switch of the server. Table: Detailed Features of System Maintenance Switch Position Default Configuration...
  • Page 61: Operation Procedure Of System Maintenance Switch

    Chapter 1 Maintenance 7. Resetting and Clearing the Server 7.3.2 Operation Procedure of System Maintenance Switch When you operate the system maintenance switch, follow the procedure below. Check the position of the system maintenance switch: SWx (x stands for the number of the switch). Regarding the positions of system maintenance switch, refer to the following diagram of R120h-2M or R120h-1M.
  • Page 62 Chapter 1 Maintenance 7. Resetting and Clearing the Server R120h-2M In case all the switches are OFF (default) ON 1 2 3 4 5 6 7 8 9 10 11 12 (Ex.) In case you changed only SW6 to ON ON...
  • Page 63 Chapter 1 Maintenance 7. Resetting and Clearing the Server R120h-1M (Ex.) In case you changed only In case all the switches SW6 to ON are OFF (default) Express5800/R120h-1M, R120h-2M Maintenance Guide...
  • Page 64: Set The System Configuration Back To Default Values

    Chapter 1 Maintenance 7. Resetting and Clearing the Server 7.3.3 Set the System Configuration Back to Default Values In case the device cannot be started due to the change of system configuration etc., you can initialize the system configuration by operating the system maintenance switch SW6 on the motherboard. It has the same function as the Restore Default Manufacturing Settings in the System Default Options menu.
  • Page 65: Clearing A Password

    Chapter 1 Maintenance 7. Resetting and Clearing the Server 7.3.4 Clearing a Password In case you forget a password to log in System Utility or Power On Password, you can clear passwords by operating the system maintenance switch SW5. To operate the system maintenance switch SW5, follow the procedure below. Turn the system maintenance switch: SW5 into ON in accordance with Chapter 2 (7.3.2 Operating Procedure of System Maintenance Switch) in this manual Press POWER Switch to turn on the power.
  • Page 66: Chapter 2 Useful Features

    5. iLO 5 This section explains iLO 5. 6. NEC ESMPRO This section explains NEC ESMPRO, an application for management and monitoring. 7. NEC Product Info Collection Utility This section explains the NEC Product Info Collection Utility. 8. Smart Storage Administrator This section explains Smart Storage Administrator.
  • Page 67: System Utilities

    Chapter 2 Useful Features 1. System Utilities System Utilities The System Utilities, built in the system ROM, provide the configuration instructions for the launching order, the diagnostic function for detecting system abnormality, and the log collection function for enabling quick analysis after occurrence of a system failure, as well as system information checking and the function of configuring the devices.
  • Page 68 1. System Utilities Chapter 2 Useful Features For details about the options, see the table below. Option Parameter Description Displays the System Configuration menu. You can System Configuration use this option to set up the System Utilities, the other system devices, and the option card devices. Displays the One-Time Boot menu.
  • Page 69: System Configuration

    Chapter 2 Useful Features 1. System Utilities 1.2.1 System Configuration When you select System Configuration from the System Utilities, the following menu appears.  BIOS/Platform Configuration (RBSU)  BMC Configuration Utility  Embedded device information For details about the options, see the table below. Option Parameter Description...
  • Page 70: Bios/Platform Configuration (Rbsu)

    1. System Utilities Chapter 2 Useful Features 1.2.2 BIOS/Platform Configuration (RBSU) When you select System Configuration > BIOS/Platform Configuration (RBSU) from the System Utilities, the BIOS/Platform Configuration (RBSU) menu appears. For details about the options, see the table below. Option Parameter Description Workload Profile...
  • Page 71 Chapter 2 Useful Features 1. System Utilities Option Parameter Description PCIe Devices Select this option to display the PCI Express Configuration (PCIe) Device options menu. Use this menu to configure options, such as PCIe Device Disable, and other PCIe related power and performance options.
  • Page 72 1. System Utilities Chapter 2 Useful Features (a) Boot Time Optimizations Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > System Options> Boot Time Optimizations from the System Utilities, the Boot Time Optimizations menu appears. For details about the options, see the table below. Option Parameter Description...
  • Page 73 Chapter 2 Useful Features 1. System Utilities (b) Serial Port Options Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > System Options > Serial Port Options from the System Utilities, the Serial Port Options menu appears. For details about the options, see the table below. Option Parameter Description...
  • Page 74 1. System Utilities Chapter 2 Useful Features Option Parameter Description EMS Console [Disabled] Use this option to configure the ACPI serial port Physical Serial Port settings, which include the ability to redirect the Virtual Serial port Windows Server Emergency Management console (EMS) through either the physical or virtual serial port.
  • Page 75 Chapter 2 Useful Features 1. System Utilities (d) Server Availability Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > System Options > Server Availability from the System Utilities, the Server Availability menu appears. For details about the options, see the table below. Option Parameter Description...
  • Page 76 1. System Utilities Chapter 2 Useful Features (e) Server Asset Information Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > System Options > Server Asset Information, the Server Availability menu appears. For details about the options, see the table below. Option Parameter Description...
  • Page 77 Chapter 2 Useful Features 1. System Utilities Service Contact Information Menu ③. When you select System Configuration > BIOS/Platform Configuration (RBSU) > System Options > Server Assert Information > Service Contact Information, Service Contact Information menu appears. For details about the options, see the table below. Option Parameter Description...
  • Page 78 1. System Utilities Chapter 2 Useful Features Processor Options Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > Processor Options from the System Utilities, the Processor Options menu appears. For details about the options, see the table below. Option Parameter Description...
  • Page 79 Chapter 2 Useful Features 1. System Utilities Memory Options Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > System Options > Memory Options from the System Utilities, the Memory Options menu appears. For details about the options, see the table below. Option Parameter Description...
  • Page 80 1. System Utilities Chapter 2 Useful Features Option Parameter Description Node Interleaving Enabled Use this option to disable the NUMA architecture [Disabled] properties for the system. All operating system platforms support NUMA architectures. In most cases, optimum performance is obtained by disabling the Node Interleaving option.
  • Page 81 Chapter 2 Useful Features 1. System Utilities (a) Persistent Memory Options Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > System Options > Memory Operations > Persistent Memory Options from the System Utilities, the Persistent Memory Options menu appears. For details about the options, see the table below.
  • Page 82 1. System Utilities Chapter 2 Useful Features Virtualization Options Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > Virtualization Options from the System Utilities, the Virtualization Options menu appears. For details about the options, see the table below. Option Parameter Description...
  • Page 83 Chapter 2 Useful Features 1. System Utilities Boot Options Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > Boot Options from the System Utilities, the Boot Options menu appears. For details about the options, see the table below. Option Parameter Description...
  • Page 84 1. System Utilities Chapter 2 Useful Features (a) UEFI Boot Settings Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > Boot Options > UEFI Boot Settings from the System Utilities, the UEFI Boot Settings menu appears. For details about the options, see the table below. Option Parameter Description...
  • Page 85 Chapter 2 Useful Features 1. System Utilities (b) Legacy BIOS Boot Order Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > Boot Options > Legacy BIOS Boot Order from the System Utilities, the Legacy BIOS Boot Order menu appears. For details about the options, see the table below.
  • Page 86 1. System Utilities Chapter 2 Useful Features (a) Network Boot Option Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > Network Options > Network Boot Options from the System Utilities, the Network Boot Options menu appears. For details about the options, see the table below. Option Parameter Description...
  • Page 87 Chapter 2 Useful Features 1. System Utilities Option Parameter Description HTTP Support [Auto] Use this option to control the UEFI HTTP(s) boot HTTPS only support when in UEFI Mode, and the 'Discover Shell HTTP only Auto-Start Script using DHCP' option under 'Embedded Disabled UEFI Shell' settings.
  • Page 88 1. System Utilities Chapter 2 Useful Features PCIe Slot Network Boot ①. When you select System Configuration > BIOS/Platform Configuration (RBSU) > Network Options > Network Boot Options > PCIe Slot Network Boot from the System Utilities, the PCIe Slot Network Boot menu appears.
  • Page 89 Chapter 2 Useful Features 1. System Utilities Option Parameter Description IPv4 Primary DNS IP Address Use this option to specify the pre-boot network Primary DNS Server IPv4 address. Enter a static IP address using dotted-decimal notation (for example, 127.0.0.1). If DHCP is used (the DHCPv4 option is enabled), this setting is unavailable because the value is supplied automatically.
  • Page 90 1. System Utilities Chapter 2 Useful Features Option Parameter Description Boot from URL X HTTP/HTTPS URL Use this option to configure a network URL to a bootable ISO or EFI file. URLs in HTTP/HTTPS are accepted using either an IPv4 or IPv6 server address, or using a host name.
  • Page 91 Chapter 2 Useful Features 1. System Utilities (c) iSCSI Configuration Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > Network Options > iSCSI Boot Configuration from the System Utilities, the iSCSI Boot Configuration menu appears. For details about the options, see the table below. Option Parameter Description...
  • Page 92 1. System Utilities Chapter 2 Useful Features Option Parameter Description Initiator IP Address IP Address The IP address of the iSCSI initiator if not configured via DHCP. The Initiator IP Address is always auto-assigned if IP address type is IPv6. The address can be IPv4 or IPv6, depending on the IP address type.
  • Page 93 Chapter 2 Useful Features 1. System Utilities Option Parameter Description Mutual CHAP Secret String of 12 to 16 The password needed for Mutual (reverse) CHAP alphanumeric characters authentication (from the target to the initiator).The password must be between 12 and 16 characters long.
  • Page 94 1. System Utilities Chapter 2 Useful Features Storage Options Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > Storage Options from the System Utilities, the Storage Options menu appears. For details about the options, see the table below. Option Parameter Description...
  • Page 95 Chapter 2 Useful Features 1. System Utilities (b) Embedded Storage Boot Policy Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > Storage Options > Embedded Storage Boot Policy from the System Utilities, the Embedded Storage Boot Policy menu appears.
  • Page 96 1. System Utilities Chapter 2 Useful Features Power and Performance Options Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > Power and Performance Options from the System Utilities, the Power and Performance Options menu appears. For details about the options, see the table below. Option Parameter Description...
  • Page 97 Chapter 2 Useful Features 1. System Utilities Option Parameter Description Energy/Performance Maximum Performance You can only configure this option if the Workload Bias [Balanced Performance] Profile is set to Custom. Use this option to Balanced Power configure several processor subsystems to Power SavingMode optimize the performance and power usage of the processor.
  • Page 98 1. System Utilities Chapter 2 Useful Features Option Parameter Description Energy Efficient Turbo [Enabled] This option controls whether the processor uses an Disabled energy efficiency based policy when engaging turbo range frequencies. This option is only applicable when Turbo Mode is enabled. Local/Remote Threshold [Auto] Local/Remote Threshold setting.
  • Page 99 Chapter 2 Useful Features 1. System Utilities (a) Processor Prefetcher Options Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > Power and Performance Options > Processor Prefetcher Options from the System Utilities, the Processor Prefetcher Options menu appears. For details about the options, see the table below.
  • Page 100 1. System Utilities Chapter 2 Useful Features (b) I/O Options Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > Power and Performance Options > I/O Options from the System Utilities, the I/O Options menu appears. For details about the options, see the table below. Option Parameter Description...
  • Page 101 Chapter 2 Useful Features 1. System Utilities (c) Intel UPI Options Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > Power and Performance Options > Intel UPI Options from the System Utilities, the Intel UPI Options menu appears. For details about the options, see the table below.
  • Page 102 1. System Utilities Chapter 2 Useful Features (d) Advanced Performance Tuning Options Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > Power and Performance Options > Advanced Performance Tuning Options from the System Utilities, the Advanced Performance Tuning Options menu appears. For details about the options, see the table below.
  • Page 103 Chapter 2 Useful Features 1. System Utilities Embedded UEFI Shell Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > Embedded UEFI Shell from the System Utilities, the Embedded UEFI Shell menu appears. For details about the options, see the table below. Option Parameter Description...
  • Page 104 1. System Utilities Chapter 2 Useful Features Option Parameter Description Discover Shell Auto-Start Enabled Use this option to let the Shell discover its startup Script using DHCP [Disabled] script URL using DHCP. This option is available only if the 'HTTP Support' policy is not set to 'Disabled' and Auto-Start Script Location is set to 'Network Location', or 'Auto'.
  • Page 105 Chapter 2 Useful Features 1. System Utilities (10) Server Security Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > Server Security from the System Utilities, the Server Security menu appears. For details about the options, see the table below. Option Parameter Description...
  • Page 106 1. System Utilities Chapter 2 Useful Features (a) Secure Boot Settings Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > Server Security > Secure Boot Settings from the System Utilities, the Secure Boot Settings menu appears. For details about the options, see the table below. Option Parameter Description...
  • Page 107 Chapter 2 Useful Features 1. System Utilities i. PK - Platform Key Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > Server Security > Secure Boot Settings > Advance Secure Boot Options > PK - Platform Key from the System Utilities, the SPK - Platform Key menu appears.
  • Page 108 1. System Utilities Chapter 2 Useful Features ii-1. Enroll KEK Entry Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > Server Security > Secure Boot Settings > Advance Secure Boot Options > KEK - Key Exchange Key > Enroll KEK Entry from the System Utilities, the Enroll KEK Entry menu appears.
  • Page 109 Chapter 2 Useful Features 1. System Utilities iii-1. Enroll Signatures When you select System Configuration > BIOS/Platform Configuration (RBSU) > Server Security > Secure Boot Settings > Advance Secure Boot Options > DB - Allowed Signatures Database > Enroll Signature from the System Utilities, the Enroll Signature menu appears.
  • Page 110 1. System Utilities Chapter 2 Useful Features iv-1. Enroll Signatures When you select System Configuration > BIOS/Platform Configuration (RBSU) > Server Security > Secure Boot Settings > Advance Secure Boot Options > DBX - Forbidden Signature Database > Enroll Signature from the System Utilities, the Enroll Signature menu appears.
  • Page 111 Chapter 2 Useful Features 1. System Utilities v-1. Enroll Signatures When you select System Configuration > BIOS/Platform Configuration (RBSU) > Server Security > Secure Boot Settings > Advance Secure Boot Options > DBT - Timestamp Signatures Database > Enroll Signature from the System Utilities, the Enroll Signature menu appears.
  • Page 112 1. System Utilities Chapter 2 Useful Features Advanced Secure Settings Menu ①. When you select System Configuration > BIOS/Platform Configuration (RBSU) > Server Security > TLS (HTTPS) Options > Advanced Security Settings from the System Utilities, the TLS (HTTPS) Options menu appears.
  • Page 113 Chapter 2 Useful Features 1. System Utilities (c) Trusted Platform Module options Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > Server Security > Trusted Platform Module Options from the System Utilities, the Trusted Platform Module Options menu appears. For details about the options, see the table below.
  • Page 114 1. System Utilities Chapter 2 Useful Features (a) Advanced PCIe Configuration Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > PCIe Device Configuration > Advanced PCIe Configuration from the System Utilities, the Advanced PCIe Configuration menu appears. For details about the options, see the table below. Option Parameter Description...
  • Page 115 Chapter 2 Useful Features 1. System Utilities Embedded SATA Controller ②. When you select System Configuration > BIOS/Platform Configuration (RBSU) > PCIe Device Configuration > Embedded SATA Controller from the System Utilities, the Embedded SATA Controller menu appears. For details about the options, see the table below. Option Parameter Description...
  • Page 116 1. System Utilities Chapter 2 Useful Features (12) Advanced Options Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > Advanced Options from the System Utilities, the Advanced Options menu appears. For details about the options, see the table below. Option Parameter Description...
  • Page 117 Chapter 2 Useful Features 1. System Utilities (a) Fan and Thermal Options Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > Advanced Options > Fan and Thermal Options from the System Utilities, the Fan and Thermal Options menu appears. For details about the options, see the table below.
  • Page 118 "Fan Failure Policy" is factory set to "Allow Operation with Critical Fan Failures."  If NEC ESMPRO ServerAgentService is installed, set "Thermal Shutdown" to "Disabled" because shutdown at high temperature is executed by NEC ESMPRO ServerAgentService. (b) Advanced Service Options Menu When you select System Configuration >...
  • Page 119 Chapter 2 Useful Features 1. System Utilities (13) Date and Time Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > Date and Time from the System Utilities, the Date and Time menu appears. For details about the options, see the table below. Option Parameter Description...
  • Page 120 1. System Utilities Chapter 2 Useful Features (14) System Default Options Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > System Default Options from the System Utilities, the System Default Options menu appears. For details about the options, see the table below. Option Parameter Description...
  • Page 121: Bmc Configuration Utility

    Chapter 2 Useful Features 1. System Utilities (15) User Default Options Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > User Default Options from the System Utilities, the User Default Options menu appears. For details about the options, see the table below. Option Parameter Description...
  • Page 122 1. System Utilities Chapter 2 Useful Features Network Options Menu When you select System Configuration > BMC Configuration Utility > Network Options from the System Utilities, the Network Options menu appears. For details about the options, see the table below. Option Parameter Description...
  • Page 123 Chapter 2 Useful Features 1. System Utilities User Management Menu When you select System Configuration > BMC Configuration Utility > User Management from the System Utilities, the User Management menu appears. For details about the options, see the table below. Option Parameter Description...
  • Page 124 1. System Utilities Chapter 2 Useful Features (b) Edit/Remove User Menu When you select System Configuration > BMC Configuration Utility > Edit/Remove User from the System Utilities, the Edit/Remove User menu appears. For details about the options, see the table below. When you select "Edit"...
  • Page 125 Chapter 2 Useful Features 1. System Utilities Setting Options Menu When you select System Configuration > BMC Configuration Utility > Setting Options from the System Utilities, the Setting Options menu appears. For details about the options, see the table below. Option Parameter Description...
  • Page 126: Embedded Device Information

    1. System Utilities Chapter 2 Useful Features 1.2.4 Embedded Device Information (Embedded RAID) Menu When you select System Configuration > (Embedded RAID) from the SystemManager, the (Embedded RAID) menu appears. For details about the options, see the table below. Option Parameter Description Controller Information...
  • Page 127: One-Time Boot

    Chapter 2 Useful Features 1. System Utilities 1.2.5 One-Time Boot When you select One-Time Boot from the System Utilities or press the <F11> key on the POST screen, the One-Time Boot menu appears. You can select the UEFI boot device using the One-Time Boot menu. Selecting this option does not change any predefined Boot Order settings.
  • Page 128: System Information

    1. System Utilities Chapter 2 Useful Features 1.2.7 System Information When you select System Information from the System Utilities, the System Information menu appears. For details about the options, see the table below. Option Parameter Description Summary Displays a summary of System Information. Displays detailed information about the CPU(s) on the Processor Information system.
  • Page 129 Chapter 2 Useful Features 1. System Utilities Processor Information Menu When you select System Information > Processor Information from the System Utilities, the Processor Information menu appears. For details about the options, see the table below. Option Parameter Description The CPU number as enumerated by BIOS. (Display only) The CPU socket as enumerated by BIOS.
  • Page 130 1. System Utilities Chapter 2 Useful Features Option Parameter Description (Display only) The type of SRAM technology that this cache Current SRAM Type device is configured to use. (Display only) The type of data that is being cached by this cache Type device.
  • Page 131 Chapter 2 Useful Features 1. System Utilities Memory Information Menu When you select System Information > Memory Information from the System Utilities, the Memory Information menu appears. For details about the options, see the table below. Option Parameter Description (Display only) Shows the total amount of the detected system Total System Memory memory.
  • Page 132 1. System Utilities Chapter 2 Useful Features PCI Device Information Menu When you select System Information > System Information > PCI Device Information from the System Utilities, the PCI Device Information menu appears. For details about the options, see the table below. Option Parameter Description...
  • Page 133 Chapter 2 Useful Features 1. System Utilities Firmware Information Menu When you select System Information > System Information > Firmware Information from the System Utilities, the Firmware Information menu appears. The number of options displayed increases or decreases, depending on whether or not a PCIe device is installed. OptionFor details about the options, see the table below.
  • Page 134: System Health

    1. System Utilities Chapter 2 Useful Features 1.2.8 System Health When you select System Health from the System Utilities, the System Health menu appears. For details about the options, see the table below. Option Parameter Description Displays the View System Health menu. Use this View System Health option to display the health status of all the devices within the system.
  • Page 135: Raid System Configuration

    Smart Storage Administrator. Refer to a document for detail that Smart Storage Administrator User’s Guide which is uploaded on the following ftp site. http://www.nec.com/express/ Start HPE Smart Array S100i Utility Use the System Utilities to start the HPE Smart Array S100i Utility.
  • Page 136: Step2

    Chapter 2 Useful Features 2. RAID System Configuration Step2 The System Utilities menu appears If you select System Configuration, the following submenu appears. Select Embedded Storage: HPE Smart Array S100i SR Gen10 and press the <Enter> key. Express5800/R120h-1M, R120h-2M Maintenance Guide...
  • Page 137 Chapter 2 Useful Features 2. RAID System Configuration The following HPE Smart Array S100i SR Gen10 submenu appears. Express5800/R120h-1M, R120h-2M Maintenance Guide...
  • Page 138: Exit Hpe Smart Array S100I Utility

    Chapter 2 Useful Features 2. RAID System Configuration Exit HPE Smart Array S100i Utility To quit the utility, press the <Esc> key a few times or click the top of selection as below figure red square indicated When the following screen appears, the HPE Smart Array S100i Utilities is exited. Express5800/R120h-1M, R120h-2M Maintenance Guide...
  • Page 139: Menu Tree Of Hpe Smart Array S100I Utility

    Chapter 2 Useful Features 2. RAID System Configuration Menu Tree of HPE Smart Array S100i Utility Menu Default Value Descriptions Controller Information UEFI Driver version UEFI Driver version UEFI Driver release date UEFI Driver release date Firmware version Firmware version Firmware release date Firmware release date PCI device ID...
  • Page 140 Chapter 2 Useful Features 2. RAID System Configuration Deletes the all the array present in the controller Delete all array configurations and the data present in the arrays will be lost. Deletes RAID metadata on the drives which are not Delete RIS on all physical drives part of array.
  • Page 141: Procedures For Using Configuration Utility

    Chapter 2 Useful Features 2. RAID System Configuration Procedures for Using Configuration Utility 2.4.1 Create configuration Run HPE Smart Array S100i Utility. From the TOP menu screen of HPE Smart Array S100i Utility, select Array Configuration. Select Create Array Express5800/R120h-1M, R120h-2M Maintenance Guide...
  • Page 142 Chapter 2 Useful Features 2. RAID System Configuration Select drives that you needed and proceed to next form. Set RAID Level on the following screen, select the RAID level (RAID0 or RAID1) then proceed to next form. Express5800/R120h-1M, R120h-2M Maintenance Guide...
  • Page 143: 2.4.2 Rebuild

    Chapter 2 Useful Features 2. RAID System Configuration Set the parameter of settings as shown below .Click the Submit Changes once finished the settings. 2.4.2 Rebuild Replace a physical device, and then rebuild operation will automatically start. The rebuilding is under running as below figures. The progress of rebuilding should be checked in SSA (Smart Storage Administrator) under Tips Express5800/R120h-1M, R120h-2M Maintenance Guide...
  • Page 144: 2.4.3 Configure Hotspare

    Chapter 2 Useful Features 2. RAID System Configuration 2.4.3 Configure HotSpare Assign Dedicated Spare Connect a physical device for hot sparing, and then turn on the server. Run HPE Smart Array S100i Utility. On the TOP menu screen of HPE Smart Array S100i utility, select Array Configuration The following screen appears.
  • Page 145 Chapter 2 Useful Features 2. RAID System Configuration Select Manage Arrays. Select Array A (The Array that created already). Express5800/R120h-1M, R120h-2M Maintenance Guide...
  • Page 146 Chapter 2 Useful Features 2. RAID System Configuration Select Manage Spare Drives. Select Assign Dedicated Spare. Express5800/R120h-1M, R120h-2M Maintenance Guide...
  • Page 147 Chapter 2 Useful Features 2. RAID System Configuration Select the available drive then press Assigned Dedicated Spare. The successful message appeared as below figure Express5800/R120h-1M, R120h-2M Maintenance Guide...
  • Page 148 Chapter 2 Useful Features 2. RAID System Configuration Check the logical drive has a spare member that added before From the TOP menu of HPE Smart Array S100i Utility , select Array Configuration ① Select Manage Arrays ② Express5800/R120h-1M, R120h-2M Maintenance Guide...
  • Page 149 Chapter 2 Useful Features 2. RAID System Configuration Select Array A (The array that created already) ③ Select List Logical Drives ④ Express5800/R120h-1M, R120h-2M Maintenance Guide...
  • Page 150 Chapter 2 Useful Features 2. RAID System Configuration Select Logical Drive 1 ⑤ Select Logical Drive Details ⑥ Express5800/R120h-1M, R120h-2M Maintenance Guide...
  • Page 151 Chapter 2 Useful Features 2. RAID System Configuration The spare drive information will list in the logical drive members ⑦ Exit HPE Smart Array S100i Utility. Assign Auto Replace Spare 1. Refer to steps from 1 to 5 procedure in the section in 3.4.3 Configure HotSpare (1) Assigned Dedicated Spare and select Assign Auto Replace Spare.
  • Page 152 Chapter 2 Useful Features 2. RAID System Configuration 2. Select the available drive and press Assign Auto Replace Spare. 3. Then check the spare drive is one of the logical drive members , refer to Step 9 ○ ~○ procedure in the section 3.4.3 Configure HotSpare (1) Assigned Dedicated Spare section.
  • Page 153: 2.4.4 Others

    Chapter 2 Useful Features 2. RAID System Configuration 2.4.4 Others Clear Configuration Use this feature to clear configuration information. Please make sure all the data that already backup before do it. From the TOP menu of HPE Smart Array S100i Utility. Select Configure Controller Settings. Select Clear Configuration.
  • Page 154 Chapter 2 Useful Features 2. RAID System Configuration Select Delete All Array Configurations. Important The operation clears whole array information from controller and all data in the array will be lost. Note To delete the array data in physical drives, please select Delete RIS on All physical Drives. Express5800/R120h-1M, R120h-2M Maintenance Guide...
  • Page 155 Chapter 2 Useful Features 2. RAID System Configuration All array data will be cleared and lost once click the Submit Changes. Successful message appeared after clear configuration then click Back to Main Menu Express5800/R120h-1M, R120h-2M Maintenance Guide...
  • Page 156 Chapter 2 Useful Features 2. RAID System Configuration Physical device information Use this feature to display physical device information. From the TOP menu of HPE Smart Array S100i Utility, select Disk Utilities Select a drive to see more details Express5800/R120h-1M, R120h-2M Maintenance Guide...
  • Page 157 Chapter 2 Useful Features 2. RAID System Configuration Select Device Information Then the drive information shows as below figure Express5800/R120h-1M, R120h-2M Maintenance Guide...
  • Page 158: Details Of Expressbuilder

    Chapter 2 Useful Features 3. Details of EXPRESSBUILDER Details of EXPRESSBUILDER Starting EXPRESSBUILDER Turn on the server, or press <Ctrl> + <Alt> + <Delete> keys to restart it. Press the <F10> key on the POST screen. The following menu will be displayed. Select Provisioning on screen.
  • Page 159 Chapter 2 Useful Features 3. Details of EXPRESSBUILDER Only on the initial startup, click First Time Set Up Wizard to set the operating environment of EXPRESSBUILDER. (1) On the screen below, change Interface Language and Keyboard Language to your language and Time Zone to UTC-00:00, Greenwich, and then proceed to the next.
  • Page 160 Chapter 2 Useful Features 3. Details of EXPRESSBUILDER (3) On the screen below, proceed to the next without changing any settings. (4) On the screen below, change iLO Network Settings to your iLO network environment and then proceed to the next. The default of this setting is the current iLO network setting. Do not change other than iLO Network Settings.
  • Page 161: Menus Of Expressbuilder

    Chapter 2 Useful Features 3. Details of EXPRESSBUILDER Menus of EXPRESSBUILDER You can operate EXPRESSBUILDER using on screen menus. EXPRESS OS INSTALL Installs the OS. For details, see Installation Guide (Windows). PERFORM MAINTENANCE Starts the following maintenance tools individually. (1) EXPRESSBUILDER Preferences Configures the preferences explained at step 4 in Chapter 2 (5.1 Startup the EXPRESSBUILDER).
  • Page 162 Chapter 2 Useful Features 3. Details of EXPRESSBUILDER Important If you erase the HDD using this function, the data recorded in the HDD can not be recovered. In addition, for running Wipe Hard Drive, it may take several days to be completed depending on the capacity of the HDD connected.
  • Page 163: Details Of Starter Pack

    Starting the Menu Prepare Starter Pack (optional product) or download it from the following web site. http://www.nec.com/express/ Start Windows on the server or any other computer. Insert the medium prepared in Step 1 into the computer on which Windows operates in Step 2.
  • Page 164: Functions Of Starter Pack

    Chapter 2 Useful Features 4. Details of Starter Pack Functions of Starter Pack In the menu, you can select the following items listed in this order. Instruction Manuals Shows instruction manuals. Versions Shows the versions of the included software, and drivers. Integrated Installation Installs Standard Program Package (SPP) and the application for server management easily.
  • Page 165: Ilo 5

    . Active health system log (AHS Log) Downloads the Active Health System log. If necessary, the AHS log file may need to be sent to NEC, or the maintenance staff may collect it from you. iLO linkage management The iLO linkage function enables detection and management of multiple servers simultaneously without using management software.
  • Page 166 Chapter 2 Useful Features 5. iLO 5 Main functions of iLO Description Deployment and provisioning By using a GUI or CLI of the multiple tasks including automation of deployment or provisioning, you can use the power supply control and the virtual media. Power consumption and settings This function monitors the power consumption, sets the upper limit of the power consumption of the supported server.
  • Page 167: Nmi Function

    Chapter 2 Useful Features 5. iLO 5 Item On-board function Extended license of Extended license of remote management remote (Advanced) management N8115-33 (Scale-out) N8115-34 iLO linkage detection ○ ○ ○ Remote serial console (virtual ○ ○ ○ serial port) Server Health Summary ○...
  • Page 168: Nec Esmpro

    Chapter 2 Useful Features 6. NEC ESMPRO NEC ESMPRO NEC ESMPRO ServerAgentService (for Windows) For details of NEC ESMPRO ServerAgentService (for Windows), see “NEC ESMPRO ServerAgentService Installation Guide (Windows)“ in Starter Pack. Express5800/R120h-1M, R120h-2M Maintenance Guide...
  • Page 169: Nec Esmpro Manager

    6. NEC ESMPRO NEC ESMPRO Manager NEC ESMPRO Manager can remotely control and monitor the hardware and the RAID system of the server. To use these features, install the bundle software for the server such as NEC ESMPRO ServerAgentService. For details, see "NEC ESMPRO Manager Installation Guide" or online help.
  • Page 170: Nec Product Info Collection Utility

    7. NEC Product Info Collection Utility NEC Product Info Collection Utility NEC Product Info Collection Utility can collect various data and logs related to the server all at once. You can collect the server information (Product Info) for maintenance by using this utility.
  • Page 171: Smart Storage Administrator

    See "Installation Guide (Windows)" for the installation of Smart Storage Administrator. For more details on Smart Storage Administrator's operation method and function, see “Smart Storage Administrator User's Guide” on the following website. NEC corporate site: http://www.nec.com/ [Products & Solutions]-[Servers]-[NEC Express5800 Server Series]-[Download] Express5800/R120h-1M, R120h-2M Maintenance Guide...
  • Page 172: Express Report Service / Express Report Service (Https)

    Chapter 2 Useful Features 9. Express Report Service / Express Report Service (HTTPS) Express Report Service / Express Report Service (HTTPS) For details about Express Report Service / Express Report Service (HTTPS), see “Express Report Service / Express Report Service (HTTPS) Installation Guide (Windows)“ in Starter Pack. Express5800/R120h-1M, R120h-2M Maintenance Guide...
  • Page 173: Express Report Service (Mg)

    10. Express Report Service (MG) Express Report Service (MG) Express Report Service (MG) installer and manual can be downloaded from the website below. http://www.58support.nec.co.jp/global/download/index.html For details about Express Report Service (MG), see “Express Report Service (MG) Installation Guide (Windows)”. Express5800/R120h-1M, R120h-2M Maintenance Guide...
  • Page 174 NEC Express5800 Series Express5800/R120h-1M, R120h-2M Appendix 1. IML Error Message A list on all error messages and error codes recorded in the Integrated Management Log (IML). 2. List of Windows Event Logs Shows a list of Windows event logs 3. Accessing Data for Electrical Power, Temperature, and Processor Utilization Describes how to check power consumption in watts, intake temperature, and logical processor utilizations.
  • Page 175: Chapter 3 Appendix

    Chapter 3 Appendix 1. IML Error Message IML Error Message A list on all error messages recorded in the Integrated Management Log (IML) and the error handling procedure. Depending on the system configuration and options, the recorded message varies. Therefore, error messages that are not displayed on the unit are also included in the list.
  • Page 176 Chapter 3 Appendix 1. IML Error Message Power Regulator Mode: Dynamic Power Savings Advanced Memory Protection Mode: Advanced ECC Support Boot Mode: UEFI 269 - IMPORTANT: Default configuration settings have been restored per user request. If Sercure Boot was enabled, related security settings may have been lost. Action: Restore any desired configuration settings.
  • Page 177 Chapter 3 Appendix 1. IML Error Message (1) List on Error messages related to the operating environment of the server Error Class Error message Action code Check the ambient temperature where the System Overheating (Temperature Sensor %1, unit is being operated. Environment Location %2, Temperature %3) If the problem persists, contact your sales...
  • Page 178 Chapter 3 Appendix 1. IML Error Message Error Class Error message Action code Environment %1 Fan Inserted (Fan %2, Location %3, %4) Disposal is not necessary. Environment System Fans Not Redundant (Location %1) Contact your sales representative. External Chassis Fans Not Redundant Environment Contact your sales representative.
  • Page 179 Chapter 3 Appendix 1. IML Error Message Error Class Error message Action code The cover of the unit has been removed. Please attach the cover. If it is not a record of the intended Intrusion Alert Detection - The server chassis operation, the security of the unit may have Environment hood is currently not installed.
  • Page 180 Chapter 3 Appendix 1. IML Error Message (2) The list on the messages related to processor, UPI bus, and PCIe bus Error Class Error message Action code Uncorrectable Machine Check Exception (Processor %2, APIC ID 0x%3, Bank Contact your sales representative. 0x%4, Status 0x%5'%6, Address 0x%7'%8, Misc 0x%9'%10).
  • Page 181 Chapter 3 Appendix 1. IML Error Message Class Error code Error message Action Turn off the power on the unit, disconnect the power cord, and check the installation of internal Power Fault Detected - Embedded UEFI storage controller %1. Wait 30 seconds, and then Storage Controller %1.
  • Page 182 Chapter 3 Appendix 1. IML Error Message Class Error code Error message Action UEFI Non-Volatile Variable Store The system configuration has been initialized to Corruption Detected. If enabled, default. Make the necessary settings in the system UEFI Secure Boot security settings may be utility.
  • Page 183 Chapter 3 Appendix 1. IML Error Message Class Error code Error message Action IMPORTANT: The removal of a storage device has been detected. The device UEFI Action is not necessary. has been removed from the Boot Controller Order. IMPORTANT: The removal of a network device has been detected.
  • Page 184 Chapter 3 Appendix 1. IML Error Message Class Error code Error message Action %1 Dual microSD Device Unsupported Make sure whether the corresponding microSD UEFI Configuration - A microSD card is not card is correctly mounted. If the problem persists, installed in Slot %2 contact your sales representative.
  • Page 185 Chapter 3 Appendix 1. IML Error Message Class Error code Error message Action Please take actions in the following order. 1. Turn off the unit, disconnect the power cord, wait 30 seconds, and then restart it. 2. If the problem persists, reset the iLO following %1 RESTful API Error - RESTful API the procedure in Chapter 1 (7.
  • Page 186 Chapter 3 Appendix 1. IML Error Message Class Error code Error message Action NVDIMM Error - Uncorrectable Memory Error - Processor %1, DIMM %2 UEFI (SN:%3-%4-%5-%6). This NVDIMM Contact your sales representative. will not be available to the operating system and data may have been lost. IMPORTANT: NVDIMM backup power has been lost and a future backup is not Check the backup power supply of the NVDIMM.
  • Page 187 Chapter 3 Appendix 1. IML Error Message Class Error code Error message Action Unsupported NVDIMM-N Configuration A connection of unavailable NVDIMM-N has been Detected - Processor %1 DIMM %2. detected. Check the installation of the NVDIMM - N. UEFI The installed NVDIMM-N is not If the problem persists, contact your sales supported.
  • Page 188 Chapter 3 Appendix 1. IML Error Message Class Error code Error message Action IMPORTANT: Processor %1, DIMM %2. Sanitize the NVDIMM connected to the UEFI New NVDIMM detected and has been corresponding processor. If the problem persists, disabled. contact your sales representative. IMPORTANT: Processor %1, DIMM %2.
  • Page 189 Chapter 3 Appendix 1. IML Error Message Class Error code Error message Action NVDIMM Error - Proc %1, DIMM %2 is NOT configured for Sub-NUMA Set Sub-Numa Clustering to Disabled, or sanitize UEFI Clustering but system is configured for the NVDIMM. If the problem persists, contact your Sub-NUMA Clustering.
  • Page 190 Chapter 3 Appendix 1. IML Error Message Class Error code Error message Action NVDIMM Error - Processor %1, Updating the system ROM and the innovation DIMM %2 (SN:%3-%4-%5-%6). engine firmware may solve the error. Please update Unable to set event notification for this the system ROM and the innovation engine UEFI NVDIMM to generate alerts for health...
  • Page 191 Chapter 3 Appendix 1. IML Error Message Class Error code Error message Action Updating the system ROM and the innovation engine firmware may solve the error. Please update Innovation Engine Error - The the system ROM and the innovation engine UEFI Innovation Engine is not operating firmware.
  • Page 192 Chapter 3 Appendix 1. IML Error Message Class Error code Error message Action Please take actions in following order. Scalable Persistent Memory backup 1. Back up the contents recorded in the persistent UEFI device failure on Box %1 Bay %2. memory to other media to protect the data.
  • Page 193 Chapter 3 Appendix 1. IML Error Message Class Error code Error message Action IMPORTANT: The Scalable Persistent Memory backup power requirements have UEFI exceeded the available backup battery Contact your sales representative. power. Logical NVDIMM persistency has been lost. IMPORTANT: %1 is not charged sufficiently to support the energy-backed persistent Depending on the situation, reboot the device.
  • Page 194 Chapter 3 Appendix 1. IML Error Message Class Error code Error message Action Started for Faulty Module (%1 %2, DIMM %3). Online Spare Memory Switchover UEFI Action is not necessary. Complete. Correctable Memory Error Threshold UEFI Contact your sales representative. Exceeded (%1 %2, Channel %3).
  • Page 195 Chapter 3 Appendix 1. IML Error Message Class Error code Error message Action The installed number of DIMMs on one or Referring to the user’s guide, change the mounting more processors results in an unbalanced positions or number of DIMM. UEFI memory configuration across memory In case a problem is not resolved, contact your sales...
  • Page 196 Chapter 3 Appendix 1. IML Error Message Class Error code Error message Action Please take actions in following order. 1. After turning off the unit power and disconnecting the power cord, check the Slot %1 Smart Array - Controller UEFI 1900 installation of the Slot% 1 controller (card).
  • Page 197 Chapter 3 Appendix 1. IML Error Message Class Error code Error message Action Please take actions in the following order. 1. Updating the firmware of the Slot% 1 controller to the latest version may solve the error. Refer to Slot %1 Smart Array - More devices the release notes to check if there are related UEFI 1922...
  • Page 198 Chapter 3 Appendix 1. IML Error Message Class Error code Error message Action Make sure all cables are properly connected. Make sure all hard disk drives are connected. Make sure the power is supplied to the back plane Slot %1 Smart Array - The following UEFI 1941 when the hard disk drive is connected through the...
  • Page 199 Chapter 3 Appendix 1. IML Error Message Class Error code Error message Action Secure Boot - Key Exchange Keys (KEK) Action is not necessary unless an unintended UEFI 2208 have been reset to the platform consequence occurs. defaults. Secure Boot - Platform Keys (PK) have Action is not necessary unless an unintended UEFI 2209...
  • Page 200 Chapter 3 Appendix 1. IML Error Message Class Error code Error message Action Set the required settings again using the System Utility after restoring factory default settings by selecting System Configuration > Secure Boot - Unable to reset one or BIOS/Platform Configuration (RBSU) >...
  • Page 201 Chapter 3 Appendix 1. IML Error Message Class Error code Error message Action Slot %1 Error - Failure to apply Virtual Confirm the VC configuration. Apply the VC UEFI 2409 Connect (VC) settings. configuration again after restarting the server. Slot %1 Error - Controller I/O timeout Restart the unit.
  • Page 202 Chapter 3 Appendix 1. IML Error Message Class Error code Error message Action Unsupported DIMM Configuration For the details of the DIMM configuration required Detected - Installed DIMMs could not to use the interleaved mode, refer to the User's UEFI support the currently configured Guide.
  • Page 203 Chapter 3 Appendix 1. IML Error Message Class Error code Error message Action Unknown Initialization Error. The system has experienced a fatal UEFI Contact your sales representative. initialization error. %1 (Major Code: %2, Minor Code: %3). Unsupported DIMM Configuration Check and change the DIMM configuration for the Detected - Processor %1 Channel %2.
  • Page 204 Chapter 3 Appendix 1. IML Error Message Class Error code Error message Action Unsupported DIMM Configuration Remove the DIMM which was pointed out. For the Detected - Processor %1 DIMM %2. details of the DIMM configuration, refer to the UEFI The DIMM does not support the User's Guide.
  • Page 205 Chapter 3 Appendix 1. IML Error Message Class Error code Error message Action The Boot Mode has been changed to UEFI Boot Mode for this boot only. On UEFI Action is not necessary. the next reboot, the Boot Mode will return to Legacy Boot Mode.
  • Page 206 Chapter 3 Appendix 1. IML Error Message Class Error code Error message Action Check and change the DIMM configuration for the Unsupported NVDIMM-N Configuration rules of the installation. For the details of the DIMM Detected - The installed NVDIMM-Ns UEFI configuration, refer to the User's Guide.
  • Page 207 Chapter 3 Appendix 1. IML Error Message Class Error code Error message Action Uncorrectable Memory Error Threshold Exceeded (%1 %2, DIMM %3). The UEFI Contact your sales representative. DIMM is mapped out and is currently not available. Restore the factory default settings using the IMPORTANT: The UEFI Variable space is “Restore Default Manufacturing Settings”...
  • Page 208 Chapter 3 Appendix 1. IML Error Message Error Class Error message Action code External Chassis Power Supply Removed Power Action is not necessary. (Chassis %1, Power Supply %2) %1 Storage System Power Supply Power Removed (Chassis %2 Slot %3, Power Action is not necessary.
  • Page 209 Chapter 3 Appendix 1. IML Error Message Error Class Error message Action code Smart Storage Battery did not charge at the expected rate, indicating a faulty Power Contact your sales representative. battery (Battery %1, service information: 0x03) Smart Storage Battery disabled due to high ambient temperature, will be re-enabled Power Contact your sales representative.
  • Page 210 Chapter 3 Appendix 1. IML Error Message Error Class Error message Action code Rack %1 Service Change (Enclosure Serial Action is not necessary. Infrastructure Number %2) Rack %1 Service Change (Enclosure Action is not necessary. Infrastructure Address %2) Rack %1 Rack Name Conflict (Enclosure Serial Action is not necessary.
  • Page 211 Chapter 3 Appendix 1. IML Error Message Error Class Error message Action code If the record results from the NMI switch A User initiated NMI Switch event operation, an additional action is not detected required. If the record results from the NMI switch A User initiated remote NMI Switch event operation, an additional action is not detected...
  • Page 212 Chapter 3 Appendix 1. IML Error Message Error Class Error message Action code Maintenance IML Cleared (%1 user: %2) Action is not necessary. Maintenance Maintenance note: %1 Action is not necessary. Processor(s) Operating at Reduced Power Cap Performance Level Due to a Low Power Contact your sales representative.
  • Page 213: List Of Windows Event Logs

    Chapter 3 Appendix 2. List of Windows Event Logs List of Windows Event Logs Event Log Source Type Message (Description) Timing when an event is logged Action All Windows OS System Event Log Error detected on the device \Device\CdRom0 during the paging Warning Cdrom operation.
  • Page 214 Chapter 3 Appendix 2. List of Windows Event Logs Disk Warning Disk x is suddenly removed. If you create new RAID on Windows, this event can be registered, but When creating a RAID this does not affect the system operation. Windows Server 2016 System Log HPE Ethernet 10Gb 2-port 530SFP+ Adapter #xx: The network link is...
  • Page 215 Chapter 3 Appendix 2. List of Windows Event Logs Broadcom NetXtreme Gigabit Ethernet #xx: The network link is down. b57nd60a Warning Check to make sure the network cable is properly connected. When installing an OS This event does not affect system operation. HP Ethernet 1Gb 2-port 361T Adapter #xx Warning e1rexpress...
  • Page 216 Chapter 3 Appendix 2. List of Windows Event Logs The description for Event ID 27 from source "i40ei" cannot be found. Either the component that raises this event is not installed on your local i40ei Warning computer or the installation is corrupted. You can install or repair the component on the local computer.
  • Page 217 Chapter 3 Appendix 2. List of Windows Event Logs Application Event Log Microsoft-Windows- Acquisition of End User License failed. hr=0x80072EE7 Security-SPP Warning 1014 This event does not affect system operation if it is not recorded When running an OS for the first time repeatedly after activating the Windows.
  • Page 218 Chapter 3 Appendix 2. List of Windows Event Logs Microsoft-Windows- A connection to the Windows Metadata and Internet Services (WMIS) could not be established. DeviceSetupManager Warning This event does not affect system operation if it is not recorded after When running an OS for the first time or connecting to the internet.
  • Page 219 Chapter 3 Appendix 2. List of Windows Event Logs HPE Ethernet 1Gb 4-port 331FLR Adapter #xx: The network link is q57nd60a Warning down. Check to make sure the network cable is properly connected. When installing an OS, starting system, This event does not affect system operation. or applying Standard Program Package HPE Ethernet 1Gb 2-port 332T Adapter #xx: The network link is down.
  • Page 220 Chapter 3 Appendix 2. List of Windows Event Logs The SNMP Service encountered an error while accessing the registry SNMP Error SYSTEM\CurrentControlSet\Services\SNMP\Parameters\TrapConfigur ation. 1500 If this event is logged only when SNMP is enabled and does not occur repeatedly, there is no problem with system operation. When installing an OS Go to the following Microsoft website for details.
  • Page 221 Chapter 3 Appendix 2. List of Windows Event Logs Application Event Log Event provider MLNXProvider attempted to register query "select * from MLNX_NetAdapterStatusEvent" whose target class "MLNX_NetAdapterStatusEvent" in //./root/standardcimv2/mlnx Microsoft-Windows-WMI Error namespace does not exist. The query will be ignored. * There may be cases that the above message is somewhat different.
  • Page 222 Chapter 3 Appendix 2. List of Windows Event Logs Microsoft-Windows- Warning A connection to the Windows Update Services could not be established. DeviceSetupManager If this event is not registered after the Internet connection is established, When running the system there is no problem in system operation. Microsoft-Windows- A connection to the Windows Metadata and Internet Services (WMIS) Warning...
  • Page 223: Accessing Data For Electric Power, Temperature, And Processor Utilization

    Chapter 3 Appendix 3. Accessing Data for Electric Power, Temperature, and Processor Utilization Accessing Data for Electric Power, Temperature, and Processor Utilization This section describes how to access data related to input power consumption in watts, intake temperature, and all logical processor utilizations in the Express Server during usual operation in accordance with ENERGY ®...
  • Page 224: Intake Air Temperature

    Chapter 3 Appendix 3. Accessing Data for Electric Power, Temperature, and Processor Utilization  Execution result Completion Code = 0x0 Power Consumption = 306 watts The power consumption is 306 watts. Tips Power consumption readings may not be acquired depending on the power supply configuration of the server.
  • Page 225 Chapter 3 Appendix 3. Accessing Data for Electric Power, Temperature, and Processor Utilization If outparams.Completioncode = 0 Then If outparams.ResponseData(6) = 1 Then ' Full Sensor Record call GetSensorType(Reserve_LS, Reserve_MS, Record_LS, Record_MS, sensorType) If sensorType = 1 Then ' Temperature WScript.Echo "==========================================="...
  • Page 226 Chapter 3 Appendix 3. Accessing Data for Electric Power, Temperature, and Processor Utilization Sub get2complement(raw, rv, bit) Select Case bit case 4: If raw And &h8 Then rv = 0 - ((&h10 - raw) and &h0f) Else rv = raw End If case 8: If raw And &h80 Then...
  • Page 227: Processor Utilization

    Chapter 3 Appendix 3. Accessing Data for Electric Power, Temperature, and Processor Utilization 3.1.3 Processor utilization The utilization rate of all logical processors is given by executing the Win32_PerfFormattedData_PerfOS_Processor class that Windows OS provides. Below is the sample file created by using Visual Basic Script (named as Proc.vbs). This script outputs the processor utilization rate every 30 seconds.
  • Page 228: Glossary

    A built-in controller that supports the IPMI version 2.0 protocol. The controller is called as iLO5 because this server adopts a generation 5 version controller. NEC ESMPRO Software for monitoring the server. This works with NEC ESMPRO Manager. You can ServerAgentService choose Service Mode or Non-Service Mode when installing this software. Service Mode resides as the OS service and Non-Service Mode does not use the OS service to reduce memory, CPU power, and other OS resources.
  • Page 229: Revision Record

    Chapter 3 Appendix 5. Revision Record Revision Record Revision (Document Number) Date Issued Description April 2018 Newly created Express5800/R120h-1M, R120h-2M Maintenance Guide...
  • Page 230 NEC Express Server Express5800/R120h-1M, R120h-2M Maintenance Guide April 2018 NEC Corporation 7-1 Shiba 5-Chome, Minato-Ku Tokyo 108-8001, Japan © NEC Corporation 2018 The contents of this manual may not be copied or altered without the prior written permission of NEC Corporation.