Datamax ?-class series Maintenance Manual page 47

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Troubleshooting
Fault Messages (continued)
Description
Media cannot be
detected.
Three possible causes:
(2) An update was made
to the Application
Version of the firmware;
(2) the printer was
powered-off or reset
during a ribbon, out of
stock or TOF fault; or
(3) the printer was
unable to complete the
Media Calibration.
A problem has been
detected in the print
logic.
A RAM error has been
detected.
3-7
Possible Solution(s)
1) Ensure that the media is properly
loaded; and, if using media with a clear
liner or large notches between labels,
ensure that the 'Paper Out Distance' has
been set (see Operator's Manual for
details).
2) Adjust the position of the media sensor.
3) Perform a calibration; see Section 2.3.2.
4) Examine the media sensor and clear any
obstructions (e.g., paper dust, adhesive,
etc).
5) Possible faulty media sensor cabling
connection.
6) The media sensor may be defective.
Replace the sensor; see Section 4.6.
7) The main logic board may be defective.
Replace the board; see Section 4.4.
Depending upon the cause:
(1) Press the FEED key in an attempt to
identify and then clear the related fault
condition; or (2) If necessary, calibrate the
printer; see Section 2.3.2.
1) Try cycling the printer power 'Off' and
'On' to clear the fault.
2) Replace the main logic board; see
Section 4.4.
1) Try cycling the printer power 'Off' and
'On' to clear the fault.
2) Replace the main logic board; see
Section 4.4.