Configuring A Telephone As The Attendant Console - 3Com NBX 100 Installation Manual

224 C 6: S
HAPTER ETTING
Configuring a
Telephone as the
Attendant Console
U U F
P SERS AND EATURES
Table 38 Add User Fields (continued)
Field
Fwd to Auto Attendant Redirects unanswered calls to the Auto Attendant instead
4 Click Apply to add the new user.
5 Repeat steps 3 and 4 to add additional users.
6 Click OK when you are done adding users.
Users must initialize their telephones by entering voice mail, entering the
telephone extension as a password, then entering a new password to
complete initialization. See the NBX Business Telephone User's Guide for
more information.
You can have incoming calls ring at a designated extension known as the
Attendant Console where a human attendant answers calls and transfers
them to the appropriate destinations. When the human attendant cannot
handle the volume of calls, Attendant Console calls go to the Automated
Attendant.
Figure 79 shows typical Attendant Console button mappings.
Figure 79 Typical Attendant Console Button Mappings
Programmed Buttons:
Transfer to Voice Mailbox
You can expand the number of Access buttons by adding an adjunct.
Purpose
of voice mail.
Select this option only when setting up an Attendant
Console.
Feature
Call Park
Flash
SSD1
Release
Incoming calls appear
on these Access
buttons. You assign the
line port extensions to
these buttons as "line"
mappings.
Intercom calls and calls
coming in on
unassigned line card
ports appear on these
"System" Access
buttons.