3Com NBX 100 Installation Manual page 272

272 C 8: M
HAPTER AINTENANCE
, D , T
IAGNOSTICS AND ROUBLESHOOTING
Table 41 Troubleshooting Procedures (continued)
Symptom Possible Cause
Routing problems
Invalid IP
configuration on
the NBX 100
Cannot open The CAPS LOCK
NetSet using the key on the
administrator keyboard is
username and activated.
password.
Callers on hold do No music source
not hear music. connected to the
call processor.
MOH audio
disabled.
MOH volume set
too low.
Auto Discovery Auto Discovery
cannot find a disabled
telephone. (You
connect a new
telephone to the
LAN, but its
display panel
never displays an
extension
number.)
Suggested Action
If the local IP environment includes a proxy
server, you might need to reconfigure the
browser parameters to ignore the proxy
server. See the browser's online help.
The NBX 100 has a default IP
configuration which might need to be
changed to match the local IP
environment. Temporarily change the IP
configuration of the computer so that the
subnet configuration matches the NBX
100. Specify 255.255.255.0 as the subnet
and use IP address 192.168.1.191. After
you change the computer's IP
configuration, connect to the NBX 100,
change its IP configuration to match the IP
environment of the local network, change
the computer's IP configuration back to its
original settings, and then connect to
NetSet using the new IP address of the
NBX 100. See "Setting Up IP Connectivity
for NetSet" on page 151 for details.
NetSet username and passwords are
case-sensitive. For example, NetSet accepts
administrator but it rejects "Administrator"
and "ADMINISTRATOR".
See "Adding External Hardware" on
page 218 and "NBX 100 System Status
Lights" on page 157 for details.
Enable MOH audio in the System
Configuration, System-wide Settings.
See "Adjusting Music-on-Hold (MOH)
Volume" on page 218 for details.
Enable Auto Discovery in the System
Configuration, System-wide Settings of
NetSet.