Reporting Safety Defects; Taking Delivery - Monaco DIPLOMAT 2004 Owner's Manual

Only by ensuring your confidence and satisfaction with our products
and services can we have continued success as a manufacturer of
motorhomes. We believe a good relationship with our customers is just as
important as improving the technical excellence of our products. Your
authorized dealer is pleased to help you with instructions about your
motorhome and to offer service when you need it. If problems remain after
you have consulted your dealer you are invited to contact our Consumer
Affairs Department. Please have all pertinent information (serial numbers,
model number, etc.) when calling. We will work with the dealer and see that
every attempt to resolve the matter is made.
If you believe that your motorhome has a defect which could cause a
crash or could cause injury or death, you should immediately inform the
National Highway Traffic Safety Administration (NHTSA) in addition to
notifying Monaco. If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in a group of
motorhomes, it may order a recall or remedy campaign. However, NHTSA
cannot become involved in individual problems between you, your dealer or
Monaco. To contact NHTSA you may either call the Auto Safety Hot line
toll-free at 1-800-424-9393 (or 1-202-366-0123 in the Washington D.C.
area) or write to:
U.S. Department of Transportation
Your motorhome has been manufactured to the highest quality and standards
by factory trained personnel. Quality inspections are performed
throughout the manufacturing process of your motorhome. The motorhome
has been carefully and almost completely hand assembled in our factory.
Prior to the motorhome arriving at the dealership, all systems have been
carefully tested and inspected to ensure optimum performance. The necessary
forms and required manuals have been placed in the motorhome at the time
of shipment to the dealership.
Customer Service Department
91320 Coburg Industrial Way
Coburg, Oregon 97408
877-466-6226
NHTSA
400 Seventh Street
Washington, DC 20590
GENERAL INFORMATION
DIPLOMAT 2004
CUSTOMER
RELATIONS
REPORTING
SAFETY DEFECTS

TAKING DELIVERY

Monaco
Responsibilities
1 •19