Monaco DIPLOMAT 2004 Owner's Manual page 20

DIPLOMAT 2004
Dealer
Responsibilities
Customer
Responsibilites
SERVICE
SUGGESTIONS
1 •20
The dealer must perform additional pre-delivery inspections and system
checks, assist in the customer's understanding of the Limited Warranty
and assist in completing any necessary forms. They must do a customer
orientation to the motorhome, its systems, components and their operation.
The dealer should also ensure the customer receives a complete Owner's
Packet with warranty cards and registrations for the motorhome and for
separately warranted products, including detailed operating and maintenance
instructions. The dealer is responsible for performing a review of the Limited
Warranty provisions with the customer, while stressing the importance of
mailing warranty cards and registrations to the manufacturers within the
prescribed time limit to avoid loss of warranty coverage. They must assist the
customer in completing these forms and locating serial numbers. They should
request that the customer reads all warranty information when possible and
explain any provision not clearly understood.
The dealer should instruct the customer on how to obtain local and
out-of-town service on the motorhome and its various individual warranted
components, whether the service is warrantable or out of warranty.
As a new motorhome owner you are responsible for regular and
proper maintenance. This will help you prevent conditions arising from
neglect that are not covered by your Limited Warranty. Maintenance services
should be performed in accordance with this Owner's Manual, and any other
applicable manuals. As the owner, it is your responsibility and obligation to
return the motorhome to an authorized dealer for repairs and service (See the
Limited Warranty). Since the authorized dealer where you purchased your
new motorhome is responsible for its proper servicing before delivery, and
has an interest in your continued satisfaction, we recommend that Inspection,
Warranty and Maintenance Services be performed by the dealership. We
suggest that you take your new motorhome on a weekend shakedown before
leaving on an extended trip.
Know when to take your motorhome in for service. Give some thought to
the appointment time. There are several things to consider when selecting a
time for service. Location of the service center and the time of year can be a
major issue. Monday and Friday are busy days for most dealers. Therefore, it
makes sense to make a mid-week appointment whenever possible. Ask your
dealer if additional time is needed for check in and completion of paperwork.
GENERAL INFORMATION