Customer Relations; Reporting Safety Defects; Taking Delivery; Monaco Coach Responsibilities - Monaco LaPalma Owner's Manual

Only by ensuring your confidence and satisfaction with our products and
services can we have continued success as a manufacturer of motorhomes.
We believe a good relationship with our customers is just as important as
improving the technical excellence of our products. Your authorized dealer is
pleased to help you with instructions about your motorhome and to offer
service when you need it. If problems remain after you have consulted your
dealer you are invited to contact our Customer Service Department. Please
have all pertinent information (serial numbers, model number, etc.) when
calling. We will work with the dealer and see that every attempt to resolve
the matter is made.
If you believe that your motorhome has a defect which could cause a
crash or could cause injury or death, you should immediately inform the
National Highway Traffic Safety Administration (NHTSA) in addition to
notifying Monaco Coach. If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a safety defect exists in a group of
motorhomes, it may order a recall or remedy campaign. However, NHTSA
cannot become involved in individual problems between you, your dealer or
Monaco Coach. To contact NHTSA you may either call the Auto Safety Hot
line toll-free at 1-800-424-9393 (or 1-202-366-0123 in the Washington D.C.
area) or write to:
Your motorhome has been manufactured to the highest quality and
standards by factory trained personnel. Quality inspections are performed
throughout the manufacturing process of your motorhome. The motorhome
has been carefully and almost completely hand assembled in our factory.
Prior to the motorhome arriving at the dealership, all systems have been
carefully tested and inspected to ensure optimum performance. The necessary
forms and required manuals have been placed in the motorhome at the time
of shipment to the dealership.
2004 • LaPalma
Customer Service Department
91320 Coburg Industrial Way
Coburg, OR 97408
877-466-6226
NHTSA
U.S. Department of Transportation
400 Seventh Street
Washington, DC 20590
General Information
CUSTOMER
RELATIONS
REPORTING
SAFETY DEFECTS

TAKING DELIVERY

Monaco Coach
Responsibilities
1 • 15