Prepare For The Appointment; Prepare A List - Monaco DIPLOMAT 2004 Owner's Manual

If you're having warranty work done, be sure to have your warranty
registration papers with you. All work to be performed may not be covered
by the warranty; be sure to discuss additional charges with the service manager.
Keep a maintenance log of your motorhome service history. This can often
provide a clue to the current problem.
Make a written list of specific repairs needed. It is important the
service manager be aware of all previous work which has been done on your
motorhome. For example: if the motorhome has been repaired due to an
accident. While this may not seem important, it could have a significant effect
on the dealer's diagnosis of a problem.
Do not leave a list of 20 items to be serviced and expect to have the
motorhome back by 5:00 p.m. If you list a number of items, and must have
your motorhome back by the end of the day, discuss the situation with the
service manager and list items in order of priority. Some items may not be
able to be repaired due to work loads or parts availability. Expect to make a
second appointment for work not completed or for the long, drawn-out
repair item.
Please do not be offended when you are told you cannot watch the work
being done. Many service area insurance requirements forbid the admission
of customers into the service work area.
Check out the service or repair job when you pick up your motorhome and
notify the service manager of any dissatisfaction. If circumstances prevent
returning for immediate corrective work, make an appointment as soon as
possible.
GENERAL INFORMATION
DIPLOMAT 2004
Prepare for the
Appointment

Prepare a List

Be Reasonable With
Your Requests
No Looking Over
the Technician's
Shoulder
Inspect the Work
Properly
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