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10B-10 Body Electrical Control System:
Step
7
Final confirmation test
1) Clear DTC referring to "DTC Clearance: ".
2) Check DTC referring to "DTC Check: ".
Is there any DTC?
Customer Complaint Analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer.
For this purpose, use of such a questionnaire form as shown in the figure will facilitate collecting information to the
point required for proper analysis and diagnosis.
Problem Symptom Confirmation
Check if what the customer claimed in "Customer Questionnaire" is accurately found in the vehicle. If that symptom is
found, check whether the symptom is identified as a failure. (This step should be shared with the customer if possible.)
DTC check
Check DTC stored in BCM memory referring to "DTC Check: ", record it and then clear it referring to "DTC Clearance:
". DTC indicates malfunction that occurred in the system but does not indicate whether it exists now or it occurred in
the past and the normal condition has been restored now. To check which case applies, clear DTC once and check
whether or not any fault exists.
Troubleshooting for DTC
Based on the DTC indicated in Step 3 and referring to applicable DTC flow, locate the cause of the trouble, namely in
a sensor, wire harness, connector, BCM or other part and repair or replace faulty parts.
Body Electrical Control System Symptom Diagnosis
Check the parts or system suspected as a possible cause referring to symptom diagnosis of each system.
Check for Intermittent Problem
Check parts where an intermittent trouble is easy to occur (e.g., wire harness, connector, etc.), referring to
"Intermittent and Poor Connection Inspection: in Section 00".
Action
Customer questionnaire (example)
Yes
Go to Step 4.
No
End.
I4RS0AA20013-
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