Troubleshooting Portal; No Portal Authentication Page Is Pushed For Users - HPE FlexNetwork 10500 Series Security Configuration Manual

Pre-auth IP pool: Not configured
Max Portal users: Not configured
Bas-ipv6: Not configured
User detection: Not configured
Action for server detection:
Server type
--
Layer3 source network:
IP address
Destination authenticate subnet:
IP address
A user can perform portal authentication through a Web page. Before passing the authentication, the
user can access only the authentication page http://2.2.2.1:2331/portal and all Web requests will be
redirected to the authentication page. After passing the authentication, the user can access other
network resources.
# After the user passes authentication, use the following command to display information about the
portal user.
[Switch] display portal user interface vlan-interface 100
Total portal users: 1
Username: abc
Portal server: newpt
State: Online
VPN instance: --
MAC
0015-e9a6-7cfe
Authorization information:
IP pool: N/A
ACL: N/A
CAR: N/A

Troubleshooting portal

No portal authentication page is pushed for users

Symptom
When a user is redirected to the IMC portal authentication server, no portal authentication page or
error message is prompted for the user. The login page is blank.
Analysis
The key configured on the portal access device and that configured on the portal authentication
server are inconsistent. As a result, packet verification fails, and the portal authentication server
refuses to push the authentication page.
Solution
Use the display portal server command on the access device to check whether a key is configured
for the portal authentication server.
•
If no key is configured, configure the right key.
Server name
--
IP
2.2.2.2
237
VLAN Interface
100 Vlan-interface100
Action
--
Prefix length
Prefix length