HPE FlexNetwork 10500 Series Security Configuration Manual page 100

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Solution
To resolve the problem:
1.
Verify the following items:
The NAS and the LDAP server can ping each other.
The IP address and port number of the LDAP server configured on the NAS match those of
the server.
The username is in the correct format and the ISP domain for the user authentication is
correctly configured on the NAS.
The user is configured on the LDAP server.
The correct password is entered.
The administrator DN and the administrator password are correctly configured.
The user attributes (for example, the username attribute) configured on the NAS are
consistent with those configured on the LDAP server.
The user search base DN for authentication is specified.
2.
If the problem persists, contact Hewlett Packard Enterprise Support.
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