Panasonic KX-NS500 Features Manual page 223

a.
Caller's Name
b.
Caller's Telephone Number
c.
Time recording started
d.
Voice Message Status
–
"New" is displayed for voice messages which have not previously been listened to.
–
"Old" is displayed for voice messages which have previously been listened to.
This information can be viewed with the display of a PT or PS.
Please note that the information shown on the display may vary depending on the information that was received
and the type of telephone used. Only users of a 6-line display PT can view all of the above information.
Checking Voice Messages Left by Callers
When an extension user accesses his message box, the most recent unplayed voice message is played first.
When one voice message finishes playing, the next most recent voice message will begin playing
automatically. After the last voice message in a message box has finished playing, the voice messages will
begin playing from the most recent voice message again. When all voice messages have been played this
time, the extension user will hear dial tone 4, and the line will be disconnected automatically.
SVM Remote Access from Trunk
An extension user can remotely access his message box through a trunk by calling his own extension and
using the Walking COS feature. This allows the user to, for example, check the voice messages left in his
message box when he is out of the office.
Accessing the Message Box of Another Extension
An extension user can access the message box of another extension by using the Walking COS feature to,
for example, record a greeting message in a message box for an Incoming Call Distribution (ICD) Group as
described below.
In addition, if the user's telephone has a Message button for another extension, the user can easily access the
message box of that extension and listen to the voice messages left by callers.
Message Box for Incoming Call Distribution (ICD) Group
When a call is redirected to this feature from an ICD Group using Intercept Routing—Overflow (®
2.2.2.7 Overflow Feature) or Call Forwarding (FWD), the greeting message for the first extension assigned to
that ICD Group will be played, and the voice message from the caller will be recorded in that extension's
message box.
A virtual PS can be assigned as the first extension of the ICD Group. This provides the ICD Group with a
dedicated message box that is not shared with an actual extension. (® 5.2.4.6 Virtual PS)
SLT Dial "*" Operation Mode
Depending on the environment, an SVM device might incorrectly detect DTMF signals from an SLT user. SLT
Dial Mode can be set through system programming so that an SLT user can avoid having incorrect DTMF
signals detected while listening to voice messages. When this setting is enabled, extension users must dial
"*" prior to dialling other numbers.
Example:
SLT Dial "*" Operation Mode setting
Disabled (Default)
Enabled
Expanding the SVM feature
SVM features are limited (e.g., only 2 channels are available; total recording time is 120 minutes). To use richer
voice messaging features (e.g., longer recording time, integration with Microsoft Outlook), use the Unified
2.16.3 Built-in Simplified Voice Message (SVM)
To play back a voice message from the
beginning
Dial "1"
Dial "*" and then "1"
Feature Guide 223