Panasonic KX-NS500 Features Manual page 51

Queuing Feature
D
Five calls are
waiting in a queue.
Group Call Distribution
B
Calls are distributed by the
assigned method.
(Only three extensions
[agents] can answer the
call for
Supervisor Extension
Extn.
100
Monitors or controls the
incoming call distribution
group status.
® 2.2.2.4 Queuing Feature
*1
® 2.2.2.9 Supervisory Feature
*2
® 2.2.2.8 Log-in/Log-out
*3
1.
Group Call Distribution [® 2.2.2.2 Group Call Distribution]
Incoming calls are distributed using one of the following methods:
Distribution Method
Uniform Call Distribution
(UCD)
Priority Hunting
Ring
2.
Queuing Feature [® 2.2.2.4 Queuing Feature]
If a preprogrammed numbers of extensions in an incoming call distribution group are busy, a
preprogrammed number of additional calls can wait in a queue.
While calls are waiting in the queue, an outgoing message (OGM) or Music on Hold can be sent to the
waiting callers.
3.
VIP Call [® 2.2.2.6 VIP Call]
It is possible to assign a priority to incoming call distribution groups so that incoming calls can be received
in priority order.
4.
Overflow Feature [® 2.2.2.7 Overflow Feature]
Calls arriving at incoming call
distribution group 1.
Busy on Busy.)
C
* 2
Extn. Extn.
101 102
A Incoming Call
Distribution Group 1
(Floating extension no.: 601;
Name: Sales)
Calls are distributed evenly to a different extension each time
a call is received.
An idle extension is searched for in the specified order, always
starting from the same location.
All extensions in the incoming call distribution group ring
simultaneously.
2.2.2 Incoming Call Distribution Group Features
9
Overflow Feature
F
a) Sends a busy tone (Busy on Busy), or
8
b) Redirects to the overflow destination.
7
6
5
4
Manual Queue Redirection
E
The longest waiting call in a queue
can be redirected to the overflow
3
destination by pressing the Hurry-up
2
button. The button shows the Hurry-
up status.
1
Extn. Extn. Extn.
103 104 105
Log-in
Description
1
*
Extn.
105
* 3
Log-out
Feature Guide 51