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Freeway Range
Pro-Bel
ltd
• 2.7 Repairs
If the fault can be isolated to a single module, then the module can be sent for
repair in the following way
:
•
please contact Customer Support for a repair number BEFORE sending your
repair to us
•
supply, with the
repair,
the following information:
•
the repair number
•
an order number (for out of warranty repairs)
•
a contact name and telephone number
•
a description of the fault symptoms
•
a list of modules supplied with their serial numbers
For correct address to send your repairs to, see 'Add ress Information'
• 2.8 Loans
If a loan module is required to cover a repair being sent:
•
please contact Customer Support, who will arrange the loan
•
a small charge is made to cover administration, so please have an order
number ready
•
the loan will be sent to you in the normal way (urgent deliveries will be
charged at cost)
•
when returning the loan please provide the following
:
•
the loan reference number, supplied with the loan
•
a contact name and telephone number
•
a list of modules with their serial numbers
For correct address to send your loan returns to
,
see 'Address Information'
It is very important that you advise us if you need to keep the loan beyond the
'return by' date
.
6540T-00 Nov 97
12
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