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Pro-Bel ltd
Technical manual
The warranty period cov
ering
software products is 90
days.
Beyond this
support/maintenance contracts are available and depending on the equipment
may be mandatory for a 3 year period
.
WARNING: Ensure that any returned unit is adequately and appropriately packed;
for example
,
do not pack static sensitive products in common polythene.
• 2.5 Telephone support
If technical help or advice is required, then in the first instance, Customers ar
e
advised to contact their local sales office.
Customers with equipment directly supplied from Pro-Bel, are advised to contact
Customer Support, which has been set up to provide hardware, systems and
product support for all Pro-Bel supplied equipment.
To use this service please ensure you have the following information:
•
order acknowledgement no./System product type no./Your order no.
Any
of these numbers will help us to quickly identify the equipment referred to
.
Product type numbers - 4 digits
System type numbers - 4 digits beginning with 7 or 8 found on top of rear panel
of (custom equipment) frames or on system handbooks
•
any module numbers relevant to the fault and their serial numbers
(e.g. 03/0017/05)
•
a clear description of the fault
•
any relevant historical information
•
any other information that might help diagnose the fault
• 2.6 Custom
Telephone number
er support depa
44 (0) 118986-612
3
rtment
'.'
.
,,~,'
Fax
number
44 (0) 118975-5787
Internet
address
-
support@pro-bel.co .uk
The department is staffed from 9.00am to
5.30pm
Monday to Friday
Additional support is available outside these hours by purchasing a support
co ntract -
details
from the
above
number.
6540T-00 Nov 97
11
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