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Table 3.1 Error Messages (Continued)
Message
Seek error [record #] or [offset #]
Selected panel not loaded into memory System was unable to load the
Selected Region is not in specified
histogram
Selected signal cannot be a
CALCULATED parameter
Selected signal must be a parameter
Selection, edit or erase of ratio not
allowed under listmode
Selection or erase of signals not
allowed under listmode
Sensor data stream error
Sensors Stream Warning
Server/database engine version
mismatch
Set Idle Mode Cmd timeout
Set sample pressure fail
Sheath Drawer Error
Sheath Drawer Okay
Sheath Drawer Warning
Sheath Level Error
PN 4237296CA
Cause
Damaged QC file.
The record number located at the
given offset could not be obtained.
selected panel in memory due to file
access problems.
Selected region is not part of a
histogram.
You tried to assign RATIO or TIME as
the numerator or denominator for the
RATIO parameter.
You tried to assign an unselected
signal to the numerator or
denominator for the RATIO parameter.
You tried to select, edit, or erase the
RATIO parameter while doing
Listmode data analysis.
You tried to select or erase parameters
while doing Listmode data analysis.
Data acquisition hardware error.
There was an error in the
communication of the instrument
operating data packet from the
acquisition hardware to the Cytometer
software.
Your version of the database server
software is not compatible with your
version of the database engine.
The Workstation timed out while
waiting for the Cytometer to enter idle
state.
Cytometer communication error.
Reagent drawer is open.
The drawer containing the sheath tank
was open but now is closed.
Reagent drawer is open.
There is not enough sheath fluid for
further sample analysis.
TROUBLESHOOTING
ERROR MESSAGES
Action
Delete QC file and allow program to
recreate it.
Rerun the protocol. Run the panel if
the protocol is located in a panel. Make
sure the QC path is correct and the QC
file is located in this path.
Rebuild your directory and try
selecting the file again. If the error still
occurs, you may have a corrupted file.
Call your Coulter Representative.
Select other signals.
Select the signal as a parameter first.
None.
None.
Call your Coulter Representative.
Record an entry into the instrument
log.
Load the correct client and server
software combinations.
Repeat operation. If error persists,
power OFF the Cytometer then restart
the SYSTEM II Software program.
At the Workstation turn the system off,
and then turn it back on.
Close reagent drawer completely.
None. Informational only.
Close reagent drawer completely.
Fill sheath container.
3
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