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Hotel/Motel Services
92000HMT06
507/40029/60012/10100

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   Also See for NEC 28i System

   Summary of Contents for NEC 28i System

  • Page 1

    Hotel/Motel Services 92000HMT06 507/40029/60012/10100...

  • Page 2

    NEC America shall not be liable for any errors or omissions. In no event shall NEC America be liable for any incidental or consequential damages in connection with the use of this manual.

  • Page 3: Table Of Contents

    Flexible Numbering Plan ....1-5 PMS Integration ..... . 1-5 System Software Requirements 28i System (no PMS) 6.00.04 or higher...

  • Page 5: Comprehensive Hotel/motel Features

    Comprehensive Hotel/Motel Features . . . Providing service and convenience for your guests . . . With economy and efficiency for you . . . Your i-Series telephone system provides comprehensive Hotel/Motel ser- vices in addition to the many features available to business users. These Hotel/Motel services help you run your facility more efficiently, save you time and money and provide your guests with more responsive service.

  • Page 6: Message Waiting

    Message Waiting If you call a guest while they are away from their room, leave them a Message Waiting. When the guest returns, they will see the lamp on their phone flashing and can automatically call you back. You can use Message Waiting when you have parcels for a guest dropped off at your front desk.

  • Page 7: Dss Console Monitoring

    DSS Console Monitoring Your DSS Console provides unique one-touch room monitoring capa- bilities. Just press a button on your DSS Console to check a room’s status. Or, see at a glance which rooms have Wake Up Calls set or messages waiting. In addition, you can still use your console for busi- ness mode features.

  • Page 8

    – For Your Notes –...

  • Page 9

    Section 2 Hotel/Motel Features In this section . . . Page Do Not Disturb ..... 2-2 DSS Console Monitoring ... . . 2-5 Flexible Numbering Plan (See Section 4) Message Waiting .

  • Page 10

    Do Not Disturb When you want privacy, use Do Not Disturb to block your incoming calls. Do Not Disturb (DND) blocks a telephone’s incoming calls and Paging announcements. A guest can activate DND any time they need privacy (for example, if they need to work uninterrupted). Once a guest activates Do Not Disturb, they can still place calls and dial other hotel/motel ser- vices from their room telephone.

  • Page 11: Do Not Disturb

    Do Not Disturb To enable DND for another room telephone: Normally, only the supervisor’s station has this capability. 1. Lift handset. 2. Dial 129. 3. Dial the number of the extension for which you want to enable DND. You hear confirmation tone. 4.

  • Page 12

    Do Not Disturb Setting Up Do Not Disturb (cont’d) For your reference . . . 0406, COS Options - Item 109: Hotel DND Set (Other Phone) Use this option to enable (1) or disable (0) an extension’s ability to set Hotel DND for another extension. Normally, only the supervisor’s station would have this option enabled.

  • Page 13

    DSS Console Monitoring With a single press, see who has mes- sages and Wake-Up Calls – and even their room’s status. The DSS Console provides the supervisor’s station with unique one- touch room monitoring capabilities. Instead of relying on an elaborate off-line tracking system, the supervisor can just press a button on their DSS Console to see: Room telephones with messages waiting...

  • Page 14: Dss Console Monitoring

    DSS Console Monitoring Using DSS Console Monitoring 2nd 100 Alternate Extensions Answering Key 1st 100 Extensions Night Service Keys MESSAGE WAKE UP STATUS ON=Wake Up Call Set ON=Checked In and Clean ON=Message Waiting OFF=No Wake Up Call OFF=Checked Out OFF=No Messages FAST FLASH=Wake Up (clean and available) Call Missed...

  • Page 15

    DSS Console Monitoring Setting Up DSS Console Monitoring Start Does extension Stop have a DSS Console? In 1101, assign the In 1102, assign the DSS Console to the key range for each extension port into DSS Console. which it is plugged. In 0309, enter 3 to switch all installed DSS Consoles into the Hotel/...

  • Page 16: Message Waiting

    Message Waiting While a guest is out, leave a message waiting so they can auto- matically call you when they return. If you call a guest and they are away from their room, leave them a Message Waiting for a return call. When the guest returns, they will see the lamp on their phone flashing.

  • Page 17

    Message Waiting Using Message Waiting (cont’d) If you want to cancel the message you just left, lift the handset and dial 873. If you know the number of the extension at which you left the message, dial 871 and that extension’s number instead.

  • Page 18

    Message Waiting Setting Up Message Waiting (cont’d) For your reference . . . Program 0406, COS Options, Item 15: Message Waiting Use this option to enable (1) or disable (0) an extension’s ability to leave a Message Waiting. Normally, only the supervisor’s sta- tion would have this option enabled.

  • Page 19: Pms Integration

    PMS Integration Use your phone system as the corner- stone of a fully integrat- ed lodging management system. With Property Management System (PMS) Integration, your 124i EXCPRU or 384i telephone system and third-party PMS system work together to provide fully integrated lodging facility management. Through the exchange of room status and guest services messages, PMS Integration automates many lodging management tasks such as check-in, check-out, room status and room Toll Restriction.

  • Page 20: Alarm Displays

    PMS Integration Only the PMS system can send this type of message. This message is currently not used. Do Not Disturb A guest can enable and disable Do Not Disturb for their room tele- phone. In addition, a hotel/motel employee with a keyset can enable and disable Do Not Disturb for a specific room telephone.

  • Page 21: Auto Room Scan

    PMS Integration PMS Alarm Messages Message Description PMS LINK NOW ONLINE The PMS link is available (i.e., the phone system and PMS system are successfully communicating). PMS INITIAL STARTED The phone system has sent an Initialization Request (RQINZ) message to the PMS and is wait- ing for a response.

  • Page 22: Enhanced Dss Operation ("fast Check

    PMS Integration Enhanced DSS Operation (“Fast Check-in”) The phone system provides enhanced integration between a supervisor telephone’s One Touch Keys and the DSS Console. This simplifies fre- quently-used facility management features like Check-in, Message Waiting, Room Call Restriction and Wake Up Calls. For example, to check a room out the supervisor can just: Press STATUS on the DSS Console to enable the room status mode.

  • Page 23: Hardware And Software Requirements

    PMS Integration Hardware and Software Requirements PMS Integration Requires: 384i System Software with PMS Support A third-party PMS System compatible with Nitsuko’s 124i/384i Property Management Interface Specification (002-069-**). A DCI Port for connecting to the PMS System. This can be a Super Display or 32-Button Display Telephone with a DCI Module or a 3-DCI Module.

  • Page 24

    PMS Integration Store this And use this DSS For this feature Code Console Mode Key Room to Room Call Restriction Any DSS Mode Key Toll Restriction Any DSS Mode Key + Toll Level (When Checked In) Toll Restriction Conversion Any DSS Mode Key + Toll Level Wake Up Call (Set) WAKE UP...

  • Page 25: Setting Up Pms Integration

    PMS Integration Setting Up PMS Integration Basic PMS Setup Start Do you want to Make sure your connect your phone Stop system has an LAPB system to a third- PCB installed. party PMS system? In 2801, for Modem No. enter 1. In 2802, be sure the PMS system For DCI No.

  • Page 26

    PMS Integration Setting Up PMS Integration (cont’d) Alarm Displays Start Do you want the In 1105, assign the supervisor or Operator operator extension operator to receive (normally 301). alarm displays? Supervisor In 1105, remove the operator assignment (by entering 0). In 0011, assign the supervisor's extension as the alarm display...

  • Page 27

    PMS Integration Setting Up PMS Integration (cont’d) Auto Room Scan Start Should the phone system automatically change all In 2803 Item 1, checked-in rooms to Maid enter 1. Required at 3:00AM? In 2803 Item 1, enter 0. Stop 2-19...

  • Page 28

    PMS Integration Setting Up PMS Integration (cont’d) Flexible Check-in Messaging Start When the phone system changes the room check-in In 2803 Item 2, status, should it send an STS (Room Status) enter 0. or CHK message to the PMS? (Check-in Status) In 2803 Item 2, enter 1.

  • Page 29

    PMS Integration Setting Up PMS Integration (cont’d) Flexible Message Timing Start In 2805 Item 1, consider In 2805 Item 1, lengthen Phone shortening the Is the PMS system or the PMS Enquire Time System Enquire Time to phone system Responds to give the PMS system Responds decrease the messaging...

  • Page 30

    PMS Integration Setting Up PMS Integration (cont’d) PMS Port Monitoring Start Is the PMS System connected to a DCI Module or 3DCI Unit? DCI Module 3DCI Module From the DCI Module's telephone, do you want PMS Port Monitoring? You can also use In 1006, assign a Service Code 851 to data key (code...

  • Page 31

    PMS Integration Setting Up PMS Integration (cont’d) Toll Restriction Conversion Start In 0419 Item 5, enter 0 In 0419 Item 5, enter 1 Should supervisor to prevent extensions to allow extensions be able to use Toll with this COS from with this COS to set Restriction setting the PMS...

  • Page 32

    PMS Integration Setting Up PMS Integration (cont’d) !! Important !! After programming the PMS options and starting the PMS system, you must use Program 1206 to initialize the PMS DCI port. Optionally, you can dial Service Code 880 at the DCI telephone to initialize the PMS DCI port.

  • Page 33

    PMS Integration Setting Up PMS Integration (cont’d) For your reference (cont’d). . . 1105 - Operator’s Extension The PMS alarm display messages normally appear on the opera- tor extension assigned in this option. If no extension is assigned, the system uses the extension designated in Program 0011 above. 1201 - DCI Setup, Item 1: S-Registers For the DCI subtype specified in Program 1202 below, make the following entries for Item 1 (S-Registers):...

  • Page 34

    PMS Integration Setting Up PMS Integration (cont’d) For your reference (cont’d). . . 2803 - PMS Hotel Options, Item 1: 3:00 AM Auto Room Scan When you enable this option, at 3:00 AM each morning: The phone system automatically changes the status of all checked in rooms to maid required.

  • Page 35

    PMS Integration Setting Up PMS Integration (cont’d) For your reference (cont’d). . . The PMS system can send a Station Restriction message to change the Toll Restriction level of any checked-in room telephone. Like dialing from the supervisor’s phone, this temporarily changes the setting in Program 1022.

  • Page 36: Room Status

    Room Status Set and moni- tor the status of your guest rooms. Use your phone and DSS Console to set and monitor the status of your guest rooms. Room Status helps you maximize room usage by coordinating your cleaning staff and reservation desk. Use simple codes to set a room’s status.

  • Page 37

    Room Status Using Room Status Check-in Options To set a room as checked in: Set a room as checked in as the guest registers at the front desk. 1. Lift the handset. 2. Dial 138. 3. Dial the extension number of the room you want to check in. You hear confirmation tone.

  • Page 38

    Room Status To set a room’s status from another telephone: The supervisor’s station should be the only telephone with this capability. 1. Lift the handset. 2. Dial 141. 3. Dial the extension number of the room you want to set. 4.

  • Page 39

    Room Status Setting Up Room Status Start Should extension In 0406 Item be able to enable the In 0406 Item 113, enter 0. Check-in status for a 113, enter 1. room telephone? Should extension be In 0406 Item able to enable the In 0406 Item 114, enter 0.

  • Page 40

    Room Status Setting Up Room Status (cont’d) For your reference . . . 0406, COS Options, Item 113: Hotel Check In Operation Use this option to enable (1) or disable (0) an extension’s ability to set the check-in status of a room. Normally, only the supervi- sor’s station would have this option enabled.

  • Page 41

    Room Status Printouts Get detailed, up to the minute print- outs that show the status of all your rooms. Use the Room Status Printouts to get a concise overview of the status of your guest rooms at a glance. The printouts give you up to the minute reports showing Check In Status, Room Call Restriction, Do Not Disturb, Message Waiting and Wake Up Calls.

  • Page 42: Room Status Printouts

    Room Status Printouts Call Restriction List (Option 2) The Call Restriction List shows the status of Room to Room Call Restriction and Toll Restriction at each phone. In the following report Room to Room Barring . .shows which extensions have Room to Room Call Restriction enabled (311).

  • Page 43

    Room Status Printouts Wake Up Call List (Option 5) This report lists all the rooms that have Wake Up calls (307, 311 and 339) and shows the time set for each call. An asterisk (*) in front of the extension number indicates that the Wake Up Call was unanswered. Consider checking on the guests that have unanswered Wake Up Calls.

  • Page 44

    Room Status Printouts Setting Up Room Status Printouts Start Should system have In 0413, enter the DCI Do not assign a the capability to print software port number status report the Hotel Room Status assigned to the status printer in 0413. Reports? report printer.

  • Page 45

    Room Status Printouts Setting Up Room Status Printouts (cont’d) For your reference . . . Program 0406, COS Options, Item 117: Hotel Room Status Printer Control Use this option to enable (1) or disable (0) an extension’s ability to request Room Status Printouts. In most cases, only the supervi- sor’s station would have this capability.

  • Page 46

    Room to Room Call Restriction Help your guests keep their privacy by avoiding nuisance callers. Room to Room Call Restriction prevents guests in one room from calling guests in another. You’ll find this restriction handy for guests that want to maintain their privacy.

  • Page 47: Room To Room Call Restriction

    Room to Room Call Restriction Using Room to Room Call Restriction To enable Room to Room Call Restriction for a guest’s phone: 1. Lift the handset. 2. Dial 135. 3. Dial the guest’s phone number. You hear confirmation tone. The guest can not dial any other Hotel Mode extension. Consider having a single emergency phone that is not set for Hotel Mode (e.g., the operator).

  • Page 48: Single Digit Dialing

    Single Digit Dialing Provides guests with one-touch access to ser- vices and departments. Single Digit Dialing gives your guests one-touch access to your important Hotel/Motel services. Rather than having your guests dial longer codes for services and departments, they can just lift the handset and press a single key.

  • Page 49

    Single Digit Dialing available agent. Refer to Department Calling in your Software Manual for additional details on Department Calling Groups. When first installed . . . No Single Digit Dialing codes programmed. Using Single Digit Dialing When a guest wants to use Single Digit Dialing: 1.

  • Page 50: Toll Restriction (when Checked In)

    Toll Restriction (When Checked In) Control your guests long distance dial- ing once they check in. With Toll Restriction (When Checked In), you can control your guest’s long distance dialing automatically when they check in. This option allows you to set up two completely different Toll Restriction modes. The first mode determines the types of calls your staff can place from a room telephone when the room is checked out (Service Code 139).

  • Page 51

    Toll Restriction (When Checked In) The following diagram shows the basic operation of Toll Restriction (When Checked In). When checked in, the room telephone follows the Check In Toll Restriction Level (set in Program 1022). When checked out, the room telephone follows the normal Toll Restriction Level (set in Program 1004).

  • Page 52

    Toll Restriction (When Checked In) Setting Up Toll Restriction (When Checked In) Start When room is checked In 1022, set the Toll in, should guest be In 1022, do not change Restriction level the room able to make the default Hotel Toll phone uses when unrestricted calls from Restriction level (0).

  • Page 53

    Toll Restriction (When Checked In) Setting Up Toll Restriction (When Checked In) (cont’d) For your reference . . . 0406, COS Options, Item 112: Hotel Room Toll Restriction Set Use this option to enable (1) or disable (0) an extension’s ability to set the Toll Restriction Level (When Checked In) for another extension.

  • Page 54: Wake Up Call

    Wake Up Call Have your guests set their Wake Up Calls — or you can set Wake Ups for them. A Wake Up Call is like an alarm clock: just set it and it will alert the guest at prescribed time. But unlike a simple alarm clock, Wake Up Call has some unique advantages: Guests can set or cancel Wake Up Calls for themselves, or you can set and cancel Wake Ups for them.

  • Page 55

    Wake Up Call Using Wake Up Call To set a Wake Up Call for your own room: 1. Lift the handset. 2. Dial 131. 3. Dial the time for your wake up. Use a 24-hour clock. For example, 1:00 PM = 13:00. You hear confirmation tone.

  • Page 56

    Wake Up Call Setting Up Wake Up Call Start Should extension be In 0406 Item able to set a Wake In 0406 Item 110, enter 0. Up Call for another 110, enter 1. extension? Should extension In 0406 Item be able to set a In 0406 Item 119, enter 0.

  • Page 57

    Wake Up Call Setting Up Wake Up Call (cont’d) For your reference . . . 0401, System Options, Part A, Item 28: Hotel Wake Up Call No Answer Mode Enter 1 to have an extension automatically call the operator if they don’t answer their Wake Up Call.

  • Page 58

    – For Your Notes – 2-50...

  • Page 59: Programming Procedures

    Section 3 Programming Procedures In this section . . . Page Before Programming ....3-3 Before You Start Programming ..3-3 How to Use this Section.

  • Page 60: In This Section

    In this section . . . Page Item 118: Hotel DND Set (Own Phone) 3-12 Item 119: Hotel Wake Up Call (Own Phone) 3-12 Item 5: Toll Restriction Conversion 3-15 0419 - Class of Service Options (Part B) 3-16 0413 - Hotel Room Status Printer ..3-16 0514 - Service Code Setup (Part B) .

  • Page 61: Before Programming

    Before Programming Before You Start Programming This section provides you with the detailed information about the system’s Hotel/ Motel programs. By changing a program, you change the way the Hotel/Motel feature associated with that program works. In this section, you’ll find out about each program, the fea- tures that the program affects and how to enter the program data into system memory.

  • Page 62: How To Enter The Programming Mode

    Before Programming How to Enter the Programming Mode To enter the programming mode: 1. Go to any working display telephone. In newly installed system, use extension 301. 2. CALL1 + #*#*. Password- 3. Dial the system IN password (12345678) + HOLD Enter Command>...

  • Page 63: What The Display Prompts Mean

    Before Programming What the Display Prompts Mean You can tell the type of data the system wants you to enter by looking at the display prompts (see the following chart). Display Prompts For this prompt . . . The system wants you to . . . >...

  • Page 64

    – For Your Notes –...

  • Page 65: 0011 - Alarm Display Telephone

    0011 - Alarm Display Telephone Description Use Program 0011 - Alarm Display Telephone to assign the exten- sion that should receive PMS and other alarms if the system does not have an operator’s extension assigned in Program 1105. Conditions None Default Setting Extension port 1.

  • Page 66: 0309 - Dss Console Operating Mode

    0309 - DSS Console Operating Mode Description Use Program 0309 - DSS Console Operating Mode to set the sys- tem’s DSS Consoles for Hotel/Motel (3) or business mode (0) opera- tion. The entry you make in this program affects all the consoles installed in your system.

  • Page 67: 0401- System Options, Part A

    0401- System Options, Part A Description Use Program 0401 - System Options (Part A) to set various Hotel/Motel options. For the 384i, this program sets options for each Tenant Group. You can set the options differently for each of the four Tenant Groups.

  • Page 68: Mode

    0402- System Options, Part B Description Use Program 0402 - System Options (Part B) to set additional Hotel/Motel options. In the 384i, this sets the options for each Tenant Group. You can set the options differently for each of the four Tenant Groups.

  • Page 69: 0406 - Class Of Service Options, Part A

    0406 - Class of Service Options, Part A Description Use Program 0406 - Class of Service Options, Part A to set exten- sion Class of Service options. Refer to the following chart for the Hotel/Motel COS options. The chart includes a description, range and default setting for each option.

  • Page 70: Phone)

    0406 - Class of Service Options, Part A Hotel/Motel Class of Service Options, Program 0406 (cont’d) Item Name This option . . . Is used with . . . Default Hotel Check Out Enable (1) or disable Room Status Operation (0) an extension’s (Disabled) ability to set the...

  • Page 71

    0406 - Class of Service Options, Part A Feature Cross Reference Do Not Disturb Message Waiting Room Status Room Status Printouts Room to Room Call Restriction Toll Restriction (When Checked In) Wake Up Call Telephone Programming Instructions To enter data for Program 0406 (Class of Service Options, Part A): 1.

  • Page 72: 0413 - Hotel Room Status Printer

    0413 - Hotel Room Status Printer Description Use Program 0413 - Hotel Room Status Printer to set the DCI soft- ware port (1-144, 145-288) and additional options for the Hotel Room Status Printer. Conditions Room Status Reports require a DCI Module or 3-DCI Unit and a com- patible printer.

  • Page 73

    0413 - Hotel Room Status Printer Telephone Programming Instructions To enter data for Program 0413 (Hotel Room Status Printer): 1. Enter the programming mode. 2. 0413 + HOLD. Tenant No? 3. Enter the number of the Tenant Group you want to program (1-4) + HOLD PRINT_PORT: 4.

  • Page 74

    0419 - Class of Service Options, Part B Description Use Program 0419 - Class of Service Options, Part B to set exten- sion Class of Service options. Refer to the following chart for the Hotel/Motel COS options. The chart includes a description, range and default setting for each option.

  • Page 75

    0419 - Class of Service Options, Part B Telephone Programming Instructions To enter data for Program 0419 (Class of Service Options, Part B): 1. Enter the programming mode. 2. 0419 + HOLD. Tenant No? 3. Enter the number of the Tenant Group you want to program (1-4) + HOLD Class No? 4.

  • Page 76: 0514 - Service Code Setup (part B)

    0514 - Service Code Setup (Part B) Description Use Program 0514 - Service Code Setup (Part B) to customize Service Codes. (You can customize additional Service Codes in Program 0511.) Refer to the following chart for Hotel/Motel Service Codes. For each Service Code, the chart shows: The number of each code (Items 1-100) The code’s default assignment.

  • Page 77: 0519 - Hotel Mode One-digit Service

    0519 - Hotel Mode One-Digit Service Codes Description Use Program 0519 - Hotel Mode One-Digit Service Codes to set up the Hotel Mode one-digit service codes. For each Department Calling Group (1-64), you enter the destination for each single digit code (1-9).

  • Page 78: 1005 - Class Of Service

    1005 - Class of Service Description Use Program 1005 - Class of Service to assign a Class of Service to an extension. The system has 15 Classes of Service (1-15). To specify the options in each Class of Service, refer to Programs 0406 and 0419.

  • Page 79

    1005 - Class of Service 5. For the extension port selected in the previous step, enter the Class of Service for the Night Mode + HOLD CLS(MID1): 6. For the extension port selected in the previous step, enter the Class of Service for the Midnight Mode + HOLD CLS(RES1): 7.

  • Page 80: 1021 - Hotel Telephone Setup

    1021 - Hotel Telephone Setup Description Use Program 1021 - Hotel Telephone Setup to designate an exten- sion for Hotel/Motel operation. If you want an extension to operate in the Hotel/Motel mode, 1. If you want the telephone to operate in the business mode, enter 0.

  • Page 81: 1022 - Hotel Mode Toll Restriction

    1022 - Hotel Mode Toll Restriction Class Description Use Program 1022 - Hotel Mode Toll Restriction Class to assign an extension’s Toll Restriction Class when it is checked in. The sys- tem has 15 Toll Restriction Classes (1-15). The entry you make in this option affects the telephone in all Night Service modes.

  • Page 82: 1101 - Dss Console Extension Assignment

    1101 - DSS Console Extension Assignment Description Use Program 1101 - DSS Console Extension Assignment to iden- tify which extensions have DSS Consoles connected. In 28i/124i, you can have up to 4 different extensions with DSS Consoles. A single extension can have up to 2 DSS Consoles (8 maximum per system).

  • Page 83: 1102 - Dss Console Key Range

    1102 - DSS Console Key Range Description Use Program 1102 - DSS Console Key Range to set the range of the DSS Console’s keys. For Hotel/Motel applications, you can have the keys on the DSS Console access one of the following three ranges: Range Description...

  • Page 84: 1105 - Operator's Extension

    1105 - Operator’s Extension Description Use Program 1105 - Operator’s Extension to designate a Tenant Group’s operator. When a user dials 0, calls go to the operator select- ed in this program. The PMS alarm display messages normally appear on the operator extension assigned in this option. If no exten- sion is assigned, the system uses the extension designated in Program 0011.

  • Page 85: 1201 - Dci Setup

    1201 - DCI Setup Description Use Program 1201 - DCI Setup to set the values of the DCI S-regis- ters. The S-registers set the RS-232-C communications options. To set up the S-registers: In Program 1202, assign the PMS DCI software port number to a DCI sub-type.

  • Page 86

    1201 - DCI Setup DCI S-Registers (Register Type 1) (cont’d) Register Description Range Default Clear to Send (CD) 0 = Control 0 (control Control enabled enabled) Enables (0) or disables (1) 1 = Disabled (fol- CTS (pin5) control. If dis- lows RTS) abled, CTS follows RTS (pin 4).

  • Page 87

    1201 - DCI Setup 0-7 frames 7 frames The maximum number of I (Information Transfer) frames a connected device may have unacknowledged (outstanding). External Calls T1 Timer 0-65535 mS 2000 mS After the DCE (DCI) sends a packet, it must receive a response from the connect- ed DTE within the T1 inter- val.

  • Page 88: Register 65

    1201 - DCI Setup Telephone Programming Instructions To enter data for Program 1201 (DCI Setup): 1. Enter the programming mode. 2. 1201 + HOLD. Type No? 3. Enter the DCI sub-type you want to program (1-10) + HOLD You assign DCI software ports to sub-types in Program 1202.

  • Page 89: 1202 - Dci Port Type

    1202 - DCI Port Type Description Use Program 1202 - DCI Port Type to assign the DCI port type and DCI sub-type to the PMS DCI software port. The port type entry speci- fies the type of device to which the DCI is connected. There are four port type entries: 0 = None 1 = DCI connected to RS-232 DTE port (e.g., PC serial port)

  • Page 90

    1202 - DCI Port Type Telephone Programming Instructions To enter data for Program 1202 (DCI Port Type): 1. Enter the programming mode. 2. 1202 + HOLD. DCI No? 3. Enter the DCI software port you want to program + HOLD. DCI Module software ports are 1-144.

  • Page 91: 1203 - Dci Tenant Group

    1203 - DCI Tenant Group Description This program is not used with 28i/124i Commonized, 124i Enhanced, or 704i software. Use Program 1203 - DCI Tenant Group to assign the PMS DCI soft- ware port (1-144, 145-288) to a Tenant Group (1-4). Be sure the PMS DCI is in the same Tenant Group as the hotel mode telephones and the entry you make in Program 2802.

  • Page 92: 1206 - Initialize Dci

    1206 - Initialize DCI Description After changing the register values in Program 1201, use Program 1206 - Initialize DCI to initialize the PMS DCI software port. You must initialize the PMS DCI software port before the changes you made in Program 1201 will take effect. You may also have to initial- ize the PMS DCI software port if the cable connecting the phone sys- tem to the PMS system is temporarily unplugged.

  • Page 93: 1705 - Pmdu Modem Initialization

    1705 - PMDU Modem Initialization Description Using the modem configuration defined in Program 1201 - DCI Setup (such as the number of data bits [Item 21, Register 65] and parity [Item 22, Register 65] and defining the LAPB timers [Items 27-31, Internal Calls, Register 1-5 and Items 6-10, External Calls, Register 6- 10]), Program 1705 - PMDU Modem Initialization allows you to choose a configuration for a DCI.

  • Page 94: Message Assignment

    2211-Hotel Wake Up Call VAU Message Assign. Description Use Program 2211 - Hotel Wake Up Call Message Assignment to assign the VAU Message for Wake Up Calls. You’ll need to make an entry for this program if you have selected option 1 or 2 in Program 0402 Item 5 (Hotel Wake Up Call Mode).

  • Page 95: 2801 - Pms Setup

    2801 - PMS Setup Description Use Program 2801 - PMS Setup to assign an LAPBU PCB (P/N 92156) circuit and the DCI software port for PMS. You must have an LAPBU PCB installed to use PMS Integration features. This program has two prompts: Modem No.

  • Page 96: 2802 - Pms Tenant Assignment

    2802 - PMS Tenant Assignment Description This program is not used with 28i/124i Commonized, 124i Enhanced, or 704i software. Use Program 2802 - PMS Tenant Assignment to assign the PMS system to a Tenant Group (1-4). Be sure to assign the PMS system and the Hotel mode telephones to the same Tenant Group.

  • Page 97: 2803 - Pms Hotel Options

    2803 - PMS Hotel Options Description Use Program 2803 - PMS Hotel Options to set the Auto Room Scan and Flexible Check-in Messaging PMS Integration options. Refer to the following chart for a description of each option, its range and default setting.

  • Page 98

    2803 - PMS Hotel Options Clean Room Normally the system Flexible Check-in Checkout will send Status 0 for a Messaging (Disabled) checked out room. When this option is set to ‘1’, a Status 4 (Inspection Required) is sent to the PMS allowing the room to be inspected before checking in another...

  • Page 99: 2804 - Pms Restriction Level Conversion Table

    2804 - PMS Restriction Level Conversion Table Description Use Program 2804 - PMS Restriction Level Conversion Table to set up the PMS Toll Restriction Conversion Table. This table correlates the four Station Restriction Codes (0-3) to Toll Restriction Levels (1-15) assigned in Program 0701.

  • Page 100

    2805 - PMS Timers Description Use Program 2805 - PMS Timers to set the value for the PMS Integration timers. Refer to the following chart for a description of each timer, its range and default setting. Conditions None Default Setting Refer to the chart below.

  • Page 101: 2805 - Pms Timers

    2805 - PMS Timers Timer PMS Message Time Timer This timer starts when the Message 5-100 (30 mS) Start character (STX) is received. If (5-100 mS) the End of Message character (ETX) Retry Retry Count is not received, the system has the Count 0 (i.e.

  • Page 102

    - For Your Notes - 3-44...

  • Page 103

    Section 4 Setting Up Flexible System Numbering In this section . . . Page Flexible System Numbering ...4-3 When to Use Flexible System Numbering . . 4-3 An Example ......4-4 Setting Up Flexible System Numbering .

  • Page 105: Flexible System Numbering

    Flexible System Numbering Streamline facility management by having room numbers match telephone exten- sion numbers. When to Use Flexible System Numbering Flexible System Numbering lets you match telephone extension numbers to room numbers. This simplifies room-to-room calling and record keep- ing.

  • Page 106: An Example

    Flexible System Numbering An Example In this example, a two-story motel requires room telephone extension numbers matched to the room numbers. The motel first floor rooms are numbered 101-150; the second floor rooms are numbered 201-250. The following steps briefly outline the programming required to match the extension numbers to the room numbers.

  • Page 107: Programming Flow Chart

    Programming Flow Chart Start Do you want to change the telephone extension Stop numbers (e.g., to be the same as the room numbers)? To change extension In 0501, make the changes numbers, do you required to the System (internal) have to change the Numbering to accommodate the first digit dialed (i.e., new extension dialing plan.

  • Page 108: System Numbering Plan Chart

    System Numbering Plan Chart System Number Plan/Capacities 124i 124i System Type: 384i 704i 124i Enhanced Commonized Commonized System Tenant Groups Classes of Service 15 per Tenant Toll Restriction Classes 15 per Tenant Verifiable Account Code Table 1000 2000 1000 1000 1000 1000 1000...

  • Page 109

    System Numbering Plan Chart System Number Plan/Capacities 124i 124i System Type: 384i 704i 124i Enhanced Commonized Commonized Door Box Numbers Ringdown Assignments 50 per Tenant Voice Mail Ports Voice Mail Master Numbers 200-799 200-799 200-799 200-799 200-799 200-799 200-799 Abbreviated Dialing Abbreviated Dialing Groups Common Abbreviated Dialing Bins 1000...

  • Page 110

    System Numbering Plan Chart System Number Plan/Capacities 124i 124i System Type: 384i 704i 124i Enhanced Commonized Commonized Department and Pickup Groups Department (Extension) Group 1-32 1-64 1-16 Numbers Department (Extension) Group 200-799 200-799 200-799 200-799 200-799 200-799 200-799 Number Range Call Pickup Group Numbers 1-9 or 1-9 or...

  • Page 111: 0501 - System Numbering

    0501 - System Numbering Description Use Program 0501 - System Numbering to set the system’s internal (Intercom) numbering plan. The numbering plan includes the digits an extension user must dial to access features and other extensions. If the default numbering plan does not meet the site requirements (i.e., you cannot make room numbers be the same as telephone extension num- bers), use this program to tailor the system numbering.

  • Page 112

    0501 - System Numbering Step 2: Specify the length of the code you want to change After you specify a single or two digit code, you must tell the system how many digits comprise the code. This is the Number of Digits Required column in the table beginning on page 4-12.

  • Page 113

    0501 - System Numbering - In Program 0416, disable (0) Item 1. This disables Voice Mail Call Screening. If you left screening enabled, Voice Mail ports could call the wrong extensions. For example, a Voice Mail port trying to call screen extension 130 would outdial 1130. This would call extension 113 instead.

  • Page 114

    0501 - System Numbering System Numbering 1=Service Code, 2=Extension Number, 6=Trunk Access, Dial Types: 7=Operator Access, 8=Alternate Trunk Access, 0, 3-5=Not Used Dialed Number of Digits Required Dial Type Number Default Default For Your Notes 4-12...

  • Page 115

    0501 - System Numbering System Numbering 1=Service Code, 2=Extension Number, 6=Trunk Access, Dial Types: 7=Operator Access, 8=Alternate Trunk Access, 0, 3-5=Not Used Dialed Number of Digits Required Dial Type Number Default Default For Your Notes 4-13...

  • Page 116

    0501 - System Numbering System Numbering 1=Service Code, 2=Extension Number, 6=Trunk Access, Dial Types: 7=Operator Access, 8=Alternate Trunk Access, 0, 3-5=Not Used Dialed Number of Digits Required Dial Type Number Default Default For Your Notes 4-14...

  • Page 117

    0501 - System Numbering System Numbering 1=Service Code, 2=Extension Number, 6=Trunk Access, Dial Types: 7=Operator Access, 8=Alternate Trunk Access, 0, 3-5=Not Used Dialed Number of Digits Required Dial Type Number Default Default For Your Notes 4-15...

  • Page 118

    0501 - System Numbering System Numbering 1=Service Code, 2=Extension Number, 6=Trunk Access, Dial Types: 7=Operator Access, 8=Alternate Trunk Access, 0, 3-5=Not Used Dialed Number of Digits Required Dial Type Number Default Default For Your Notes 4-16...

  • Page 119

    0501 - System Numbering System Numbering 1=Service Code, 2=Extension Number, 6=Trunk Access, Dial Types: 7=Operator Access, 8=Alternate Trunk Access, 0, 3-5=Not Used Dialed Number of Digits Required Dial Type Number Default Default 4-17...

  • Page 120: Feature Cross Reference

    0501 - System Numbering Feature Cross Reference Flexible Numbering Plan Telephone Programming Instructions To enter data for Program 0501 (System Numbering): 1. Enter the programming mode. 2. 0501 + HOLD. Tenant No: 3. Enter the number of the Tenant Group you want to program (1-4) + HOLD DIAL 4.

  • Page 121

    0502 - Extension Numbers and Names Description Use Program 0502 - Extension Numbers and Names to set the exten- sion numbers and names. This allows you to have room numbers match the room telephones’ extension numbers. Extension numbers can be either three or four digits long.

  • Page 122: Names

    0502 - Extension Numbers and Names Conditions None Default Setting 28i/124i: Ports 1 -72 = extension 301-372. Virtual port extension 73 through 88 are 373-388. Ports 89-96 are unassigned. 124i Enhanced: Ports 1 -200 = extension 301-499. Virtual port extension 201 through 248 are 501-548. 384i: Ports 1 through 256 = extensions 301 through 556.

  • Page 123: 0510 - Trunk Access Code

    0510 - Trunk Access Code Description Use Program 0510 - Trunk Access Code to assign the the single-digit access code (normally 9). This is the code extension users dial to access Automatic Route Selection or Trunk Group Routing. You should only have to change this option when matching room numbers to extension numbers if the facility has rooms beginning with the digit 9.

  • Page 124: 0511 - Service Code Setup (part A)

    0511 - Service Code Setup (Part A) Description Use Program 0511 - Service Code Setup (Part A) to customize the first set of Service Codes. You can customize additional Service Codes in Program 0514 (Service Code Setup [Part B]). You will have to customize your Service Codes if the extension numbers you select- ed in Program 0502 overlap the default Service Codes (100-199 and 800-899).

  • Page 125

    0511 - Service Code Setup (Part A) Program 0511 – Service Code Setup, Part A Number Default Feature Function "Last Number Redial" Using Last Number Redial from a Single Line Telephone "Conference" Adding a caller to a Conference from a Single Line Telephone "Call Waiting / Camp Sending Call Waiting tones to a busy...

  • Page 126

    0511 - Service Code Setup (Part A) Program 0511 – Service Code Setup, Part A Number Default Feature Function "Flash" Flashing a trunk from a Single Line Telephone Not used "Programmable Changing the function of a programmable Function Keys" #*#* System Programming Entering the programming mode Not used...

  • Page 127

    0511 - Service Code Setup (Part A) Program 0511 – Service Code Setup, Part A Number Default Feature Function "Park" Picking up a parked call "Hold" Placing a call on Group Hold "Hold" Picking up a call on Group Hold "Selectable Ring Tones"...

  • Page 128

    0511 - Service Code Setup (Part A) Program 0511 – Service Code Setup, Part A Number Default Feature Function "Selectable Ring Tones" Listening to the incoming ring choices Not used Not used "Off Hook Signaling" Forcing Off Hook Signaling to voice announce your phone "Off Hook Signaling"...

  • Page 129: Feature Cross Reference

    0511 - Service Code Setup (Part A) Feature Cross Reference Flexible Numbering Plan Telephone Programming Instructions To enter data for Program 0511 (Service Code Setup [Part A]): 1. Enter the programming mode. 2. 0511 + HOLD. Tenant No? 3. Enter the number of the Tenant Group you want to program (1-4) + HOLD SRVCD? 4.

  • Page 130: 0514 - Service Code Setup (part B)

    0514 - Service Code Setup (Part B) Description Use Program 0514 - Service Code Setup (Part B) to customize the second set of Service Codes. You can customize additional Service Codes in Program 0511 (Service Code Setup [Part A]). You will have to customize your Service Codes if the extension numbers you select- ed in Program 0502 overlap the default Service Codes (100-199 and 800-899).

  • Page 131

    0514 - Service Code Setup (Part B) Program 0514 - Service Code Setup, Part B Item Default Feature Function “Forced Trunk Disconnecting a call in progress on a trunk Disconnect” “Voice Mail” Enabling Personal Answering Machine Emu- lation. This code is currently not used. “Hotel/Motel”...

  • Page 132

    0514 - Service Code Setup (Part B) Program 0514 - Service Code Setup, Part B Item Default Feature Function “Tandem Trunking Setting up an Unsupervised Conference from (Unsupervised a Single Line Telephone Conference)” “Voice Mail” Enabling Conversation Record at a Digital Single Line Telephone “Automatic Call ACD agent logout...

  • Page 133

    0514 - Service Code Setup (Part B) Program 0514 - Service Code Setup, Part B Item Default Feature Function Not used “Class of Service” Allows an extension user to change the COS of another extension. Must be allowed in Pro- gram 0406:71.

  • Page 134: Feature Cross Reference

    0514 - Service Code Setup (Part B) Feature Cross Reference Flexible Numbering Plan Telephone Programming Instructions To enter data for Program 0514 (Service Code Setup [Part B]): 1. Enter the programming mode. 2. 0514 + HOLD. Tenant No? 3. Enter the number of the Tenant Group you want to program (1-4) + HOLD SRVCD? 4.

  • Page 135

    NEC America, Inc., Corporate Networks Group 4 Forest Parkway, Shelton, CT 06484 Tel: 800-365-1928 Fax: 203-926-5458 cng.nec.com Other Important Telephone Numbers Sales: ........203-926-5450 Customer Service: .

  • Page 136

    NEC America, Inc., Corporate Networks Group 4 Forest Parkway, Shelton, CT 06484 203-926-5400 203-929-0535 TEL: FAX: cng.nec.com Part No. 92000HMT06 April 2001 Issue 1-0 Printed in U.S.A.

This manual also for:

384i system, 704i system, 124i base system, 124i excpru system, 124i enhanced system

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