No representation is made that this manual is complete or accurate in all respects and NEC America shall not be liable for any errors or omissions. In no event shall NEC America be liable for any incidental or consequential damages in con- nection with the use of this manual.
Using Your Telephone Using Your Telephone Your telephone's Alphanumeric Display helps you use features and tells you about your calls. For example, you can see the name of a co- worker who calls you. (You may also be able to change the time and date on your phone if it's not correct.
Using Your Telephone Calling a Co-Worker You can dial a co-worker on the Intercom (page 39), or use Paging (page 58) if you don't know where they are. Visitors at your entrance door can call you on the Intercom using a Door Box (page 31).
Using Your Telephone Handling And Rerouting Your Calls Use Hold (page 36) to have your call wait at your phone. Or, if your FOLLOW CALL system is a Portrait 824, Park it in orbit for a co-worker (page 14). HOLD SEL.
Using Your Telephone There's no need to keep redialing your outside call if it's busy or unan- swered - use Repeat Dial instead (page 62 ). And when your system's lines are busy, Line Queuing (page 53) lets you wait for a free one. With Selectable Display Messages, send a message to your busy co- worker's display phone (page 65).
Using Your Telephone When You Work In Groups If you and your co-workers handle each other's calls, you might want to have Extension Hunt Groups (page 33). Someone calling your group's number goes through to the first available extension. If there is no answer at that exten- sion, a co-worker can try the next extension in line using Step...
Using Your Telephone Have a Telephone Meeting Conference (page 23) allows you to quickly set up a telephone meeting. Use Meet Me Conference (page 41) to set up a meeting which lets others join if they choose. Optionally, you can also use Meet Me Page to set up a meeting on a page zone.
Using Your Telephone extension can make a voice announced Intercom call over the speaker of both 'executive' extensions. The users at the executive extensions can reply Handsfree and all three parties can talk. Tired of always reaching for the handset or cradling it under your chin while you type? Install a headset and enable Headset Operation (page 36).
Using Your Telephone Your Multibutton Phone Liquid crystal display CHECK Check Handset CLEAR Clear Speaker Line keys One-touch keys Feature Last Number Dial Message Waiting lamp Room Monitor lamp Intercom FLASH TRFR Dial Control Transfer DND/CONF Flash HOLD Speaker Hold VOL.
Account Codes Account Codes Account Codes are codes you enter that help keep track of outside calls. There are two types of Account Codes: Optional and Forced. With optional codes, the Account Codes you enter are solely for cate- gorizing your calls. For example, if you work in an accounting firm that must bill back customers for time on the phone, Optional Account Codes are for you.
Alarm Clock Press To set an alarm at a display keyset: 2. Press If programmed as a One-Touch key, press the One-Touch key instead. 3. Dial to set the first alarm or dial to set the second alarm. 4. Dial time in terms of a 24-hour clock. For example, dial 1545 for 3:45 PM.
Background Music To cancel an alarm: 1. Press 2. Press If programmed as a One-Touch key, press the One-Touch key instead. 3. Dial to cancel the first alarm or dial to cancel the second alarm. 4. Dial 5. To hang up, press Background Music (Portrait 824 only) Background Music (BGM) sends music from an FM receiver, tape deck or CD player your company provides to the speaker in your tele-...
Call Forwarding 2 = Call Forward When Unanswered Forwarded only if the call is unanswered. 3 = Call Forward When Busy / Unanswered Forwarded only when the extension is busy or unanswered. Call Forwarding will reroute all calls, including calls transferred from another extension.
Call Forwarding 3 = Call Forward When Busy / To activate Call Forwarding from a Unanswered keyset (cont.): - Forwarded only when the extension is busy or unanswered. -Listen for: one short beep as confirma- tion of procedure or one long beep indicating call cannot be forwarded to that extension.
Call Parking Call Parking (Portait 824 Only) Call Parking allows you to place an outside call in a waiting state (called a Park orbit) so that any other keyset extension within the same Park group may pick it up. After parking the call, you can Page the person receiving the call and hang up.
Caller Waiting (Camp On) while on a call. You can also time Intercom calls or use the idle tele- phone as a stopwatch. 1. Press to start timing. To activate the manual Call Timer: 2. Press again to stop timing. 3.
Caller ID Caller ID Caller ID allows a display keyset to show an incoming caller’s tele- phone number and/or name with the time and date on the phone’s display. The caller’s information can be checked before answering an incoming call. The information received by the system depends upon the capabilities of your local telco.
Caller ID Temporary Memory When a call is abandoned or the Caller ID table is full, the caller’s information will be stored in the Temporary Memory (up to 24 Caller ID names and numbers). If the Temporary Memory is full, the oldest Caller ID information will automatically be deleted and the new infor- mation will be stored in it’s place.
Caller ID 1. Answer call. To store Caller ID information in the table: 2. Press and dial If a confirmation tone (one short beep) is heard, the information was success- fully stored in the next empty memory bin in the Caller ID Table. If an error tone (three short beeps) is heard: - the system does not allow the extension to edit the table (Program 61 [C.]).
Caller ID Deleting a bin’s entry: 1. Press key. 2. Dial 3. Dial bin number (001-100). 4. Press 5. Press 6. Press 7. Press 1. Press To make an outgoing call using a bin number: 2. Dial 3. Dial bin number (001-100). 4.
Caller ID To search the Caller ID 1. Press Table for a stored number: 2. Dial 3. Dial the digits of the phone number to be searched (up to 10 digits max.). 4. Press The first name and number is displayed. Press (forward) or (back-...
Caller ID If needed, scroll by pressing To search the Caller ID Table for a stored name (cont.): (forward) or (backwards). 5. To call the displayed number, press To edit the information, press follow the editing instructions explained previously. To delete the information: Press To place an outgoing 1.
Callback To transfer information 1. Press from the Temporary Memory to the Caller 2. Dial ID Table: 3. Press 4. Press The information will be stored in the next available bin. Callback When you call a busy extension, you can leave a Callback request for a return call.
Conference The signal is a quick double ring. To answer the Callback signal: Extension is called. 1. Lift handset to cancel Callback before To cancel Callback: receiving the Callback signal. Conference Conference lets you add additional inside and outside callers to your conversation.
Confirmation Tone Method 2 1. Establish an outside call. To establish a Conference call: 2. Press 3. Press and call the other extension by paging and announce the CO line key number. The called party must press the CO line key to join.
Direct Station Selection Console, DSS Direct Station Selection Console, DSS (Portrait 824 only) If you do a lot of call processing (like an operator or dispatcher), you may have a Direct Station Selection (DSS) Console. The DSS Console gives you a Busy Lamp Field (BLF) and one-button access to exten- sions and certain system features.
Direct Station Selection, Extension 1. While on a CO call, press a DSS key. Unannounced Transfer: The CO call is put on Hold and a call is placed to the desired extension. 2. Press Called extension rings. 1. While on a CO call, press one of the Announced Transfer: DSS keys.
Direct Station Selection, Extension To program a One- Touch key for DSS: 2. Press 3. Dial 4. Press One-Touch key. 5. Dial extension number. To program a Page Zone, dial 80-87 (86 and 87 can only be assigned as DSS keys on the Portrait 824 system).
Directed Call Pickup Directed Call Pickup Use Directed Call Pickup when you need to answer a call ringing another extension without leaving your phone. This lets you easily cover a co-worker's calls when they have to be away from their desk. To intercept Intercom, Unannounced Do not press...
Directory Dialing Directory Dialing If you have a display phone, Directory Dialing lets you call a Speed Dial or Intercom number by choosing the name associated with the number. You do not have to dial the number - you just select the dis- played name instead.
Do Not Disturb Do Not Disturb Do Not Disturb (DND) blocks Page announcements, ringing and incoming voice announcements to your extension. DND permits you to work undisturbed at your desk without interruptions from your phone. When you activate DND, incoming calls still flash your line keys.
Door Box To activate DND 1. Press twice to block just CO (cont.): audible. flashes. To activate DND while on a call, press FTR then DND/CONF. To cancel DND: 1. Do not lift handset. 2. Press once or twice (whichever makes extinguish).
Executive Override To answer the chime tones by Directed Call Pickup: 2. Dial Connection established. To call a Door Box: 2. Press , then for box 1 for box 2. 1. Press to activate the relay. To unlock / lock the door after contacting The relay remains closed for 5 seconds (This could be longer or for as long as...
Extension Hunting Extension Hunting Extension Hunting routes internal and DISA calls to a predefined group of hunt group member extensions. A call will ring the first available extension in the hunt group. Extension Hunting is helpful, for example, for a group of co-workers that share responsibility for answering calls.
Handsfree (Speakerphone) Handsfree (Speakerphone) When it's inconvenient to hold the handset, you can use the speaker and microphone in your telephone and talk Handsfree instead. Handsfree is great when you don't have a free hand for the phone. (For example, you may want to enter data at a computer terminal while talking to a customer on the phone.) There are three types of Handsfree operations: Handsfree...
Handsfree (Speakerphone) To place a call 1. Press Handsfree: If Single Step Access is programmed, this step can be skipped. 2. Obtain outside or Intercom dial tone in the usual way. Listen for: Dial tone 3. Dial number. Speak toward phone when call is established.
Headset Compatibility Headset Compatibility To get even more freedom and convenience than with Handsfree, pur- chase a Headset and connect it to your telephone. In addition to hav- ing your hands free for other work, you'll have privacy on a call that is not available with Handsfree.
Hold Hold (also known as System Hold) For normal calls . . . When you place an outside call on Hold, it flashes your line key and the line keys on your co-workers’ phones as well. Either you or another co-worker can pick up the call on Hold. However, Intercom calls on Hold do not indicate at any other extensions and no other system features can be accessed without disconnecting the call.
Hotline-Dual Handsfree Hotline To retrieve an outside call on Hold: 2. Press flashing To retrieve an out- side call on Hold at another extension: 2. Press flashing Press Dial and the extension num- ber that placed the call on Hold. Call is connected.
Intercom Intercom call over the speaker of two 'executive' extensions. The users at the executive extensions can reply Handsfree (i.e., by just speaking toward the phone) and you can all talk. The simultaneous call goes through only if both executive extensions are idle and an executive extension has not forwarded Intercom calls.
Last Number Redial To place an Intercom call: 2. Press Listen for: Dial tone 3. Dial extension number. To convert a ringing call into a voice announced call or vice versa, dial '1'. Listen for: Two beeps To answer an Intercom call if you 1.
Meet-Me Conference Meet-Me Conference Use Meet-Me Conference to have a telephone meeting with up to five other co-worker's. After you announce the Meet-Me Conference over the Paging, a co-worker joins the meeting by dialing the Meet-Me Conference code. Need to talk to only one other co-worker and don't know where they are? Meet-Me Paging allows you to set up a private meeting on a Page zone with one other co-worker.
Listen for: Conversation with Conference member. (Do not press To join a Meet-Me Page: 2. Dial announced code (Portrait 308 = 80- 85, Portrait 824 = 80-87) or if calling party is in the same zone, dial Listen for: Conversation with Conference member.
Message Waiting Message Waiting Don't keep recalling a busy or unanswered co-worker. Leave them a Message Waiting request for a return call instead. The request is a quick flashing MW LED at the multibutton extension you called and a double wink LED on your phone.
Message Waiting To cancel all Message Waiting indications you left: 2. Dial To cancel an individual Message Waiting from the originating phone: 2. Dial , extension number, To cancel an individ- ual Message Waiting from originating or 2. Press received phone The first message appears.
Microphone Mute Do not lift handset. To display the exten- sion number that left a Message Waiting 1. Press (display phone only): 2. Dial Extension number displays. 3. To display the next extension number that left a Message Waiting indication, dial again.
Name/Message Storing To activate 1. Press Microphone Mute: The MIC LED lights steady. You can do this while on a call or when your phone is idle. 1. Press To deactivate Microphone Mute: The MIC LED goes out. Name/Message Storing You can create identification names for each outside line, extension and Speed Dial number in the system.
Name/Message Storing the first One-Touch key and dial pad To enter a name (cont.): key '2' to get the letter 'A') 2) Press the dial pad key showing the letter or symbol you desire. For phones with `Q-Z' on digit 1: One-Touch key 4 = space One-Touch key 5 = delete a character One-Touch key 6 = delete all...
Name/Message Storing To store a station 1. Press twice. name: 2. Press 3. Dial extension number to be stored. 4. Dial 5. Input the letters of the name to be stored. See 'To enter a name' above. 6. Press 7. Dial next extension number to store. Press to finish.
Night Answer (Off-Hours Ringing) Night Answer (Off-Hours Ringing) You may be able to activate Night Answer for your system. Used after normal working hours, Night Answer redirects your system's incoming calls to where they should ring at night. For example, when most of your co-workers have left for home, your system may redirect calls to the security desk.
Off-Hook Signaling Off-Hook Signaling Trying to get in touch with a co-worker who is busy on a call? Use Off-Hook Signaling to let your co-worker know you're trying to get through. There are two types of Off-Hook Signaling: CO Off-Hook Signaling and Intercom Off-Hook Signaling.
Off-Hook Signaling To answer CO Off- 1. Press to put an outside call in Hook Signaling: progress on Hold or hang up the call in progress. You must hang up an Intercom call since no other feature can be used without disconnecting the Intercom call.
Outside Calls, Answering Outside Calls, Answering Answering incoming calls can be as simple as pressing a line key or dialing an access code. There are many types of outside calls that you can answer from your phone. Ask your Communications Manager about the different types of calls you are expected to answer.
Outside Calls, Placing The method you use depends on how your system and your phone are set up. For example, if your office is set up like a 'key system', you and your co-workers will have line keys for the same outside lines. Your Communications Manager can tell you which method you should use for placing outside calls.
Outside Calls, Placing To use Line Queuing: 2. Press 3. Dial Queue Group number (1-6). If you hear busy tone, the extension can not use Line Queuing for that group. Automatic Line Access Automatic Line Access lets you access an outgoing line without press- ing a line key or dialing a two-digit line number.
Outside Calls, Placing 1. Dial phone number (pulse mode). To select DTMF: 2. Dial 3. Dial number (tone mode). Are You Behind a PBX? Your telephone system may be connected to a Private Branch Exchange (PBX) rather than to the telephone company's lines. This means that when you get dial tone on an outside line, you are really getting dial tone from the PBX.
Outside Calls, Placing If You Hear a Warning Tone While on an outside call, you may hear occasional beeps through your speaker or handset. These tones remind you that you have been on the call a long time. Did Your Call Go Through? If you dial certain calls and you find that they do not go through, ask your Communications Manager the following questions: Do I need to enter Account Codes (page 9) for outside calls?
Outside Calls, Placing To set Dial Block: 1. Press 2. Dial 3. Dial 4 digit personal code. You can dial any number as a personal code. 4. Dial Listen for: Confirmation tone when feature activated. Error tone when feature is not activated. 5.
Internal Paging speakers in the telephones are not loud enough. Your system can have either one external Page Zone (Portrait 308) or All Call External Paging and two external Page Zones (Portrait 824). The system can also be programmed to allow...
Programmable Keys incoming calls, Background Music (BGM) (Portrait 824 only) from an external source, and/or alarm signals to broadcast over the external page zone(s). To make a Page: 2. Press Listen for: Dial tone 3. Dial code. 80 for All Call (This can be pro- grammed to page all internal and external zones.
Programmable Keys features you use most often under the One-Touch, CO or DSS keys. The chart below shows the available features and their corresponding feature numbers. Note that outside lines can only be stored in the top row and the first two keys on the left in the second row (keys 1-8).
Programmable Keys To store a feature 1. Press under a One-Touch or CO key: 2. Press 3. Press a desired One-Touch key or 4. Dial feature number (01-22). 5. Dial 6. Press To delete a feature 1. Press stored on a One- Touch or CO key: 2.
Listen for: Busy tone or ring-no-answer. 2. Press and dial Press a programmed one-touch key. The Portrait 308 system has one-touch key 9 set for Repeat Redial at default. The system periodically redials the call. To cancel Repeat Dial: then 1.
Save sounds in the warehouse when it's left unattended. You just set up a Room Monitor with a phone in the warehouse area. You must activate Room Monitor at your phone and at the phone you want to monitor. You can only monitor one phone at a time, but any number of phones can monitor the same extension.
Save You can also quickly redial your last call using Last Number Redial (page 40) and Repeat Redial (page 62). -Do not hang up. To Save an outside number any time after placing a call: 1. Press twice. Press One-Touch key. Save can retain a number up to 18 dig- its long, using 0-9, # or *.
Selectable Display Messaging Selectable Display Messaging Activate a Selectable Display message when you leave your desk. A co-worker calling your extension will see the message you activated on their telephone's display. For example, when you leave for vaca- tion, select the message, 'ON VACATION'. Your callers will know why you don't answer.
Selectable Display Messaging Do Not Disturb / General Message When Do Not Disturb is activated or if you're just away from your desk, you can program a message for all display phones calling your extension. Message Waiting When an extension user Intercoms a display phone and receives a busy signal or no answer, you can leave a Message Waiting indication with a selected message.
Selectable Display Messaging Preset Messages (cont.) Message Left for the Day On Break On Vacation Out of Office Out to Lunch Out Until ___:___ Out Until ___/___ Page Me Please See Me See Me ASAP With a Client With a Patient With a Visitor Take Message Please Hold...
Selectable Display Messaging To store text in One- 1. Press Touch key #1 and #2: 2. Press One-Touch key #1 or #2. 3. Dial 4. Enter your own message by using the Name/Message Storing feature (page 46). 5. Press 6. Dial 7.
Selectable Disply Messaging Broadcast Message 1. Press To set up a Broadcast Message at Later Time message: 2. Dial message number (00-49), dial Press One-Touch key #1 or #2 for a personal message, then dial 3. Edit message if required. 4.
Selectable Display Messaging To stop the alarm 1. Press tone and clear the display: Do Not Disturb Message / General Message 1. Press To set a DND/General message using preset messages: 2. Dial message number (00-49), dial Press One-Touch key #1 or #2 for per- sonal message, then dial DND/CONF flashes intermittently as confirmation.
Selectable Display Messaging To activate or cancel 1. Press previously pro- When DND message is activated, DND/CONF flashes intermittently. grammed DND / General message: Message Waiting Message To leave a Text 1. Place an Intercom call. Listen for: Busy or no answer message with a Message Waiting: 2.
Selectable Display Messaging To cancel message 1. Press (Portrait 308) from extension that left the message: (Portrait 824). First message appears on the display. 2. Use to advance and use backup. 3. Press to cancel message. Press to return to idle condition.
Selectable Display Messaging Camp-On Message To set a Camp-On 1. Place an Intercom call. message: Listen for: Busy tone 2. Activate Off-Hook Signaling by pressing 3. Press 4. Dial message number (00-49), dial Press One-Touch key #1 or #2 for per- sonal message, then dial Press , edit a message using the...
Speed Dial Speed Dial Speed Dial gives you quick access to numbers you call frequently. This saves time, for example, when calling a client with whom you deal often. Instead of dialing a long telephone number, you just use Speed Dial. There are two types of Speed Dial: Personal Speed Dial and System Speed Dial.
Speed Dial To call a System or press Speed Dial number: 2. Press an idle 3. Press 4. Dial Speed Dial number (00-199). Personal Speed Dial 1. Press To store a Personal Speed Dial number: 2. Press 3. Press a One-Touch key. 4.
Step Calling 1. Seize a To place an outside call: 2. Press a One-Touch key which stores the selected number. Step Calling When you make an Intercom call and receive a busy signal or no answer, Step Calling lets you call the other extensions, in ascending order, by just dialing '#'.
Tandem Trunking Note: Central Office Loop Supervision must be provided to prevent lines from remaining conferenced/busy when the parties hang up. Note: When both outside parties finish the To establish an Unsupervised call, unsupervised conference must be man- Conference: ually terminated by the telephone which set up the call.
Time and Date Setting Time and Date Setting You see the Time and Date on your telephone's display when it is idle and while using some functions of the phone. The Time and Date are programmed at the station connected to port 10 (usually extension 10). Although entered in 24-hour format, the system time always displays in 12-hour format (AM/PM).
Transfer Transfer Transfer lets you quickly send the call you are on to a co-worker. You can Transfer any outside call. If a call you transfer is not answered, it automatically recalls to your extension. You may Transfer a call Screened or Unscreened. With Screened Transfer, you announce the call to the destination user before hanging up.
Voice Mail 1. Stay on the handset. To receive a The Transfer goes through when the transferred call (if you calling party presses TRFR. are talking on the handset): Voice Mail This feature requires an optional NVM-Series Voice Mail system. Tired and frustrated by missed calls, inaccurately written messages and telephone tag? End these hassles with Integrated Voice Mail.
Voice Mail Calling Your Mailbox To program a voice mail key: 2. Press 3. Press 4. Press the one-touch key to be programmed. 5. Dial 1. Press the Voice Mail key. To call your mailbox: 2. (Optional) After answer, dial security code.
Voice Mail Forwarding Calls to Your Mailbox To activate Call Forwarding: 3. Dial station number of the voice mail. 4. Dial Call Forwarding condition: 0 = All Calls 1 = Not answered 2 = Busy 3 = Busy or not answered To cancel Call Forwarding: twice.
Volume Control Recording Your Call To assign a Recording key: 3. Dial and press a line key. 4. Dial 5. Press To record your active 1. Press the programmed Record key. call in your mailbox: 1. If it's an Intercom call, press dial If it's a CO call, press dial...
Volume Control 1. Press while the To adjust the Ringing phone is ringing or idle. Volume: To adjust the Handset 1. Press while on a handset call. Receiver Volume: To adjust the Speaker 1. Press in handsfree Volume: mode. Do not lift handset. To adjust the LCD contrast for display 1.
With certain system programming changes, the feature access codes may be different than described. Enter your revised codes in the blank column to the right of the standard codes. Portrait 308 Portrait 824 Your Revised Standard Code Standard Code Code...
Charts System Flash Rates for LEDs Your phone is idle (not on a call) All LEDs out (dark) Outside Calls An outside line is busy The line key is ON (Red) An outside call is ringing your phone The line key flashes Slowly (Red) And then you answer it The line key is ON (Green) You place the outside call on Hold...
Index Direct Line Selection Console, DSS ...25 Account Codes ....9 Direct Station Selection, Alarm Clock ....9 Extension .
Index Hold ..... .36 Hotline-Dual Handsfree Hotline .38 Off-Hook Signaling ..50 Off-Hours Ringing SEE Night Answer One-Touch Keys .
Index Save ..... .63 Warning Tone ....56 Selectable Display Messaging .