Generate Technical Support Report Package - M86 Security M86 User Manual

SR S C
YSTEM ONFIGURATION
568
S C
ECTION HAPTER
• Software Installation Log - This log gives information
about the most recently applied software update.
• Software Download Log - This log gives information
about recent software updates that have downloaded
to this SR.
• Summarization - This log shows a summarization of
activities from the summarizer database tool.
• SWG Log Importing (for SWG) - If using an SWG, this
log displays results of SWG archive log importation.
3. Click the "X" in the upper right corner of the pop-up
window to close the window.

Generate Technical Support Report Package

When troubleshooting the SR unit with M86 Security Tech-
nical Support, a diagnostic report can be generated and
submitted to M86 Security for further analysis. This report
contains files with information about the 'health' of the unit.
1. At the Techncal Support Report Package field, click
Generate to begin generating the report package.
2. After the package has generated, the "Successfully
generated tech support log" pop-up window opens with
the message: "Please download the file to email to M86
tech support." Click Download to download the .tgz
package to your machine.
3. Email the package to M86 Technical Support as
instructed by your M86 technical support representative.
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M86 S U
ECURITY SER
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