Transferring Calls; Performing A Consultative Transfer; Performing A Consultative Transfer Using Softkeys Only - AudioCodes 440HD User Manual

User's Manual
6.5

Transferring Calls

You can transfer a call to another party. You can perform a consultative or a blind transfer.
Transfer Method
Consultative
Blind
6.5.1

Performing a Consultative Transfer

You can perform a consultative transfer using the TRANSFER key on the phone.

To perform a consultative transfer:
1. In a call with Bryant, he asks you (James) to transfer him to Jordan. Press the TRANSFER
key on the phone; James is put on hold and Music on Hold is played to him. You hear a dial
tone and the TRANSFER TO field opens.
2. Enter Jordan's number as shown above and press the Dial softkey; Jordan's phone rings
and Jordan answers:
3. Consult with Jordan and then press the Trans. softkey; Jordan is transferred to Bryant.
6.5.1.1

Performing a Consultative Transfer using Softkeys Only

You can perform a consultative transfer using only softkeys.

To perform a consultative transfer using only softkeys:
1.
In a call with Bryant, he asks you (James) to transfer him to Jordan. Press the
the Call Menu screen opens:
Version 2.0.13B
When
Connect a second party to a third party after the third party answers and
agrees to take the call from the second party.
Connect a second party to a third party before the third party answers.
67
6. Performing Advanced Operations
430HD and 440HD IP Phone
softkey;