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User Manuals: AudioCodes 445HD IP Phone
Manuals and User Guides for AudioCodes 445HD IP Phone. We have
8
AudioCodes 445HD IP Phone manuals available for free PDF download: Administrator's Manual, User Manual, Quick Manual
AudioCodes 445HD Administrator's Manual (242 pages)
High Definition IP Phones Series
Brand:
AudioCodes
| Category:
IP Phone
| Size: 4 MB
Table of Contents
Table of Contents
3
Introduction
17
Configuration Methods
19
Phone Screen
19
Administration Menu
19
Configuring the Web Interface's Port
19
Table 2-1: Port Parameters
19
Configuring User Login Credentials
20
Configuration File
20
File Syntax
20
Linking Multiple Files
20
Table 2-2: User Name and Password Parameters
20
Creating Configuration Files Using Voiprovision Utility
21
Configuration File Format
21
Global Configuration File
21
Voiprovision Utility Overview
21
CSV File
22
Template File
22
Generated Configuration Files
22
Starting the Voiprovision Utility
22
Table 2-3: Example of CSV File
22
Usage
23
Using the Encryption Tool
23
Encrypting Configuration Files
23
Encrypting Passwords in the Configuration File
24
Device Manager
25
Table 2-4: OVOC Server Parameters
25
Configuring Automatic Provisioning
27
Setting up Network for Auto Provisioning
28
Provisioning Hunt Order
28
Dynamic URL Provisioning
28
Table 3-1: DHCP Automatic Provisioning Parameters
28
Provisioning Using DHCP Option 160
31
Configuring Automatic Provisioning by DHCP Server
31
Technician's Digit Key Code
31
Provisioning Using DHCP Option 66/67
32
Table 3-2: Auto Provisioning Via DHCP Option 66/67
32
Provisioning Using DHCP Option 43
33
Figure 3-1: Provisioning Using DHCP Option 43 in the DHCP Server
33
Provisioning Using the User-Class Option
34
Figure 3-2: DHCP Options Assigned to Ipv4 Addresses
34
Figure 3-3: Defining User Classes
34
Figure 3-4: DHCP User Classes
35
Figure 3-5: New Class
35
Figure 3-6: Packet Bytes Window
35
Figure 3-7: DHCP User Classes [Illustration Only]
36
Figure 3-8: Set Predefined Options
36
Figure 3-9: Predefined Options and Values
37
Figure 3-10: Option Type - Add Audiocodes 160 Option
37
Figure 3-11: Predefined Options and Values - Add OVOC Server Location
38
Figure 3-12: 'Scope Leased' Folder - Configure Options
38
Figure 3-13: Configure Options 1
39
Figure 3-14: Configure Options 2
39
SIP SUBSCRIBE and NOTIFY Messages
40
Figure 3-15: Server Options
40
Figure 3-16: Scope Options Created
40
Hardcoded Domain Name for Provisioning Server
43
Cached Address of Last Provisioning Server Used
43
Redirect Server
44
Figure 3-17: Redirect Server Configuration Process
44
Static URL Provisioning
45
Table 3-3: Static URL Automatic Provisioning Parameters
45
Forcing a Reboot on Provisioning
46
Table A-4: Forcing a Reboot on Provisioning
46
Configuring Networking
47
Configuring Date and Time Manually
47
Table 4-1: Date Display Format
47
Configuring Daylight Saving Time
48
Table 4-2: Daylight Saving Time Parameters
48
Configuring the NTP Server
50
Table 4-3: NTP Server Parameters
50
Configuring NTP Server Via DHCP
51
Configuring IP Network Settings
51
Configuring Static IP Address
51
Table 4-4: NTP Server and GMT Parameters
51
Configuring Static IP Address on the Phone
52
Configuring IP Network Settings
52
Table 4-5: Network Settings Parameters
52
Configuring Partial DHCP
53
Table 4-6: Partial DHCP Parameters
53
Configuring LAN and PC Port Settings
55
Table 4-7: Port Settings
55
Configuring VLAN Settings
56
Configuring Manual or Automatic VLAN Assignment
56
Configuring Manual VLAN Assignment to the Phone
56
Table 4-8: VLAN Settings
56
Configuring Automatic VLAN Assignment to the Phone
57
Configuring VLAN Via DHCP Provisioning Path
57
Wi-Fi Capability
57
Configuring Voip Settings
59
Configuring SIP Settings
59
Configuring General SIP Settings
59
Table 5-1: SIP General Parameters
59
Configuring Proxy and Registration
62
Table 5-2: Proxy and Registrar Parameters
62
Configuring Proxy Redundancy
64
Table 5-3: SIP Proxy Server Redundancy Parameters
64
Device Registration Failover/Failback
66
5.1.2.2.1 Failover
66
Table 5-4: Device Registration Failover Parameters
66
5.1.2.2.2 Failback
67
Preventing Unregistering after Changing Settings and Reloading
67
Table 5-5: Device Registration Failback Parameter
67
Table 5-6: Preventing Unregistering
67
Configuring a Line
68
Table 5-7: Line Settings
68
Assigning Programmable Keys to Lines (SIP Accounts)
69
Configuring Shared Call Appearance
70
Figure 5-1: Shared Call Appearance
70
Configuring SIP Timers
71
Table 5-8: SIP Timers Parameters
71
Configuring SIP Qos
73
Table 5-9: SIP Qos Parameters
73
Configuring SIP Reject Code
74
Table 5-10: Reject Code Parameter
74
Configuring Dialing
75
Configuring Voice Dialing through Vocanom
75
Table 5-11: Voice-Dialing Parameter Descriptions
75
Configuring General Dialing Parameters
76
Table 5-12: Dialing Parameters
76
Configuring Auto Redial
78
Table 5-13: Automatic Redial on Busy Parameters
78
Configuring Dial Tones
79
Table 5-14: Dial Tones Parameters
79
Configuring DTMF
80
Table 5-15: DTMF Transport Mode
80
Configuring Digit Maps and Dial Plans
81
Table 5-16: Digit Map and Dial Plan Parameters
81
Configuring Headset LED to Stay on
83
Table 5-17: Headset LED Parameter
83
Configuring Default Audio Device
84
Table 5-18: Audio Device Parameter
84
Configuring Ring Tones
85
Configuring Distinctive Ring Tones
85
Example of Configuring a Distinctive Ring
85
Figure 5-2: Example of the Alert-Info Header
85
Table 5-19: Distinctive Ringing Parameters
85
Configuring CPT Regional Settings
86
Table 5-20: Regional Parameters
86
Uploading Ring Tones
88
Table 5-21: Ring Tone Parameters
88
Configuring Beeps to Headsets When a Call Comes in to a Call Center
89
Table 5-22: Configuring Beeps to be Played to Headsets When Calls Come in
89
Configuring the Phone to Play Fast Busy Tone if Automatically Disconnected on Remote Side
90
Table 5-23: Configuring the Phone to Play a Fast Busy Tone When Automatically Disconnected on
90
Configuring Media Settings
91
Configuring Media Streaming
91
Table 5-24: Media Streaming Parameters
91
Configuring RTP Port Range and Payload Type
92
Configuring RTP Qos
92
Table 5-25: RTP Port Range and Payload Type Parameters
92
Table 5-26: RTP Qos Parameter
92
Configuring Codecs
93
Table 5-27: Codec Parameters
93
Configuring OPUS Management
95
Table 5-28: OPUS Management Parameters
95
Configuring Voice Settings
96
Configuring Gain Control
96
Configuring Jitter Buffer
96
Table 5-29: Jitter Buffer Parameters
96
Configuring Silence Compression
97
Configuring Noise Reduction
97
Configuring Echo Cancellation
97
Table 5-30: Silence Compression Parameters
97
Configuring Extension Lines
98
Table 5-31: Line Parameters
98
Configuring Supplementary Services
99
Selecting the Application Server
99
Table 5-32: General Supplementary Services Parameters
99
Configuring Call Waiting
100
Configuring Call Forwarding
100
Table 5-33: Call Waiting Parameters
100
Table 5-34: Call Forward Parameters
100
Configuring a Conference
101
Table 5-35: Conference Parameters
101
Configuring Automatic Dialing
102
Table 5-36: Automatic Dialing Parameters
102
Configuring Automatic Answer
103
Table 5-37: Automatic Answer Parameters
103
Configuring Do Not Disturb (Dnd)
104
Table 5-38: Do Not Disturb Parameters
104
Configuring Call Pick up
105
Table 5-39: Call Pick up Parameters
105
Configuring Message Waiting Indication
106
Table 5-40: MWI Parameters
106
5.8.10 Configuring Busy Lamp Field
107
Table 5-41: BLF Parameters
107
5.8.11 Configuring Advice of Charge
108
5.8.12 Configuring a Tone to Alert to Long Hold
108
Table 5-42: AOC Parameters
108
Table 5-43: Reminder Tone after Long Hold
108
5.8.13 Disabling the HOLD Key
109
5.8.14 Configuring Onhook Disconnect When Held
109
Table 5-44: Disabling the HOLD Key
109
Table 5-45: Onhook Disconnect When Held
109
5.8.15 Configuring the Ringer's Default Audio Device
110
Table 5-46: Configuring the Ringer's Default Audio Device
110
5.8.16 Enabling Hands Free Mode
111
5.8.17 Enabling Supervisors to Listen in
111
Table 5-47: Configuring Hands Free Mode
111
Table 5-48: Enabling Supervisors to Listen in
111
5.8.18 Allowing an Incoming Call When the Phone Is Locked
112
Table 5-49: Allowing an Incoming Call When the Phone Is Locked
112
5.8.19 Allowing Call Center Agents to Record Welcome Greetings
113
Table 5-50: Letting Call Center Agents Record Welcome Greetings
113
5.8.20 Enabling the Electronic Hook Switch
114
Table 5-51: EHS Parameter
114
5.8.21 Disabling the Hard Mute Key on the Phone
115
Table 5-52: Disabling the Hard Mute Key on the Phone
115
5.8.22 Configuring Call Transfer
116
Configuring the TRANSFER Key to Perform Consultative Transfer
116
Table 5-53: Configuring a Softkey with Attended and Blind Call Transfer Functionality
116
Table 5-54: Changing TRANSFER Key Functionality
116
5.8.23 Creating a Speed Dial
117
5.8.24 Configuring Call Park
118
Table 5-55: Call Park Parameters
118
Table 5-56: Functional Key Parameters
118
Configuring Volume Levels
119
Configuring Gain Control
119
Configuring Tone Volume
119
Table 5-57: Tone Volume Parameter
119
Configuring Ringer Volume
120
Table 5-58: Ringer Volume Parameters
120
Configuring Speaker Volume
121
Table 5-59: Speaker Parameters
121
Configuring Handset Volume
123
Table 5-60: Handset Gain Parameters
123
Configuring Headset Volume
125
Table 5-61: Headset Gain Parameters
125
Configuring Phone Settings
127
Configuring the Phone Directory
127
Configuring the Corporate Directory
127
Configuring the LDAP-Based Corporate Directory
127
Table 6-1: LDAP Parameters
127
Loading a Text-Based Corporate Directory File
129
Table 6-2: Provisioning Parameters
129
Configuring Keys
130
Configuring Function and Programmable Keys
130
Table 6-3: Function / Programmable Keys Parameters
130
Configuring a Configuration File for Speed Dials Only
131
Configuring Softkeys
132
Table 6-4: Default Softkeys
132
Table 6-5: Softkey Parameters
132
Configuring Programmable Softkeys (Psks)
133
Table 6-6: PSK Parameters
134
Configuring a PSK to Allow Paging During an Ongoing Call | Call Hold
135
Configuring a PSK for a Customized UI Experience
135
Table 6-7: Configuring a PSK for Paging During an Ongoing Call | Call Hold
135
Configuring Navigation Control Button Positions
137
Table 6-8: Navigation Control Button Positions
137
Disabling Hard Keys and Softkeys
138
Table 6-9: Parameters that Can be Configured to Disable Hard Keys / Softkeys
138
Configuring Paging
140
Table 6-10: Configuration File Paging Parameters
140
Configuring Barge-In
141
Table 6-11: Barge-In Parameters
141
Configuring Feature Key Synchronization
142
Table 6-12: Feature Key Synchronization Parameters
142
Configuring Phone Screen Settings
143
Table 6-13: Contrast Parameters - 405HD / 430HD / 440HD
143
Table 6-14: Brightness Parameters - 445HD / 450HD / C450HD
143
C450HD Screen Saver Configuration
146
Table 6-15: Disabling the C450HD IP Phone Screen Saver
146
Configuring Personal Settings
147
Configuring Language
147
Table 6-16: Language Display
147
Configuring Security
149
Implementing X.509 Authentication
149
Factory-Set Certificates and Audiocodes Trusted Root CA
149
User-Generated Certificates
150
External Trusted Root Cas
151
Figure 7-1: Certificate
151
Loading a Certificate
152
Loading the Trusted Root CA Certificate to the Phone
152
Loading Trusted Root CA Certificate Using Configuration File
152
Figure 7-2: Root CA Certificate
152
Table 7-1: Root CA Certificate Parameters
152
Loading the Client Certificate to the Phone
153
Loading the Client Certificate to a Phone
153
Figure 7-3: Client Certificate
153
Table 7-2: Client Certificate Parameters
153
Enabling Server-Side Authentication (Mutual Authentication)
154
Table 7-3: Server-Side Authentication
154
Generating a Certificate Signing Request
155
Figure 7-4: Certificate Signing Request
155
Using Previously Loaded Certificates
156
Configuring SIP TLS
157
Server Certificate Validation for Secured HTTPS Communications over SSL
157
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AudioCodes 445HD Administrator's Manual (235 pages)
Brand:
AudioCodes
| Category:
IP Phone
| Size: 7 MB
Table of Contents
Table of Contents
3
1 Introduction
17
2 Automatic Mass Provisioning of IP Phones Using DHCP
19
Figure 2-1: Setting up Automatic Provisioning
20
Preparing the Microsoft Skype for Business Environment for IP Phones
21
Figure 2-2: DHCP Server Options
21
Making Sure DHCP Server Options Are Correctly Configured
21
DHCP Option 120
22
DHCP Option 42
22
DHCP Option 43
22
Table 2-1: DHCP Option 43 Configuration Reference
22
Table 2-2: DHCP Option 43, Sub-Option 010, Configuration Reference
22
Table 2-3: DHCP Option 120 Configuration Reference
22
Table 2-4: DHCP Option 120 Configuration Reference
22
VLAN Discovery Via DHCP Option 43
22
DHCP Scope Option
23
Figure 2-3: DHCP Options Assigned to Ipv4 Addresses
23
Figure 2-4: Defining User Classes
23
Figure 2-5: DHCP User Classes
24
Figure 2-6: New Class
24
Figure 2-7: Packet Bytes Window
25
Figure 2-8: DHCP User Classes
25
Table 2-5: DHCP User Class Entry for each Audiocodes Phone Model Deployed
25
Figure 2-10: Predefined Options and Values
26
Figure 2-9: Set Predefined Options
26
Figure 2-11: Option Type - Add Audiocodes 160 Option
27
Figure 2-12: Predefined Options and Values - Add IP Phone Management Server Location
27
Figure 2-13: 'Scope Leased' Folder - Configure Options
28
Figure 2-14: Configure Options 1
28
Figure 2-15: Configure Options 2
29
Figure 2-16: Server Options
29
Figure 2-17: Scope Options Created [Illustrative Purposes Only]
30
Figure 2-18: New Policy
30
Figure 2-19: DHCP Policy Configuration Wizard - Policy Name
31
Figure 2-20: DHCP Policy Configuration Wizard - Add
31
Figure 2-21: Add/Edit Condition
32
Figure 2-22: Policy Conditions
33
Figure 2-23: Policy Settings - IP Address Range for the Policy
33
Figure 2-24: Policy Settings - Available Options
34
Figure 2-25: Policy Settings - Summary
35
Figure 2-26: DHCP GUI - Policy Name: Audiocodes IPP User Class
35
Making Sure the DHCP Server Is Correctly Configured for Auto Provisioning
36
Creating a Configuration File for Auto Provisioning
37
Figure 2-27: Web Interface - Configuration File
37
Saving a Single Phone's Default Configuration as a .Cfg File
37
Configuring the Phone According to Requirements
38
Creating a Delta Configuration .Cfg File
38
Figure 2-28: Web Interface - Loading a New Configuration File
38
Loading the Delta .Cfg File to Another Phone
38
Loading the Delta .Cfg File to Another Phone, Signing In, Testing
38
Save the Phone's Newly Configured Settings as a .Cfg File
38
Allowing Users to Display Phone # or Ext # in Phone Screen
39
Changing the Order of the Sign-In Method
39
Forcing Sign-In with PIN Code
39
Signing in to the Phone
39
Table 2-6: Forcing Sign-In with PIN Code
39
Testing the Phone
39
Online Sign-In through Microsoft's Cloud PBX
40
Disabling Autodiscover Web Service Protocol
41
Copying the Configuration File to the Provisioning Server
41
Triggering Automatic Provisioning
41
Table 2-7: Online Sign-In
41
Table 2-8: Autodiscover Web Service Protocol
41
Troubleshooting Automatic Provisioning
42
Table 2-9: Troubleshooting Deployment Problems
42
Using the Phone Screen
42
3 Manual Configuration of a Single IP Phone
45
Configuring Network Connections
45
Configuring LAN Connection Type
45
Table 3-1: Network Settings - Static IP
46
Table 3-2: Network Settings - Automatic IP (DHCP)
46
Configuring LAN Port / PC Port
48
Table 3-3: Port Settings
48
Configuring VLAN Settings
49
Table 3-4: VLAN Parameters Description
49
Configuring Personal Settings
50
Configuring Language
50
Table 3-5: Language Display Parameters
50
Configuring Function and Programmable Keys
51
Table 3-6: Function / Programmable Keys Parameters
51
Configuring a Function Key
52
Configuring a Function Key for Speed Dialing
52
Table 3-7: Speed Dial Parameter
52
445HD, 450HD, C450HD and RX50
53
Configuring a Function Key for Making a Discreet Call
53
Configuring Programmable Keys
54
Table 3-8: Discreet Call Parameters
54
Table 3-9: Programmable Key Parameters in the Configuration File
54
Configuring Programmable Softkeys for a Customized UI Experience
56
Configuring a Programmable Softkey to Allow Paging During an Ongoing Call | Call Hold | Call Park
57
Table 3-10: Configuring a PSK for Paging During an Ongoing Call | Call Hold | Call Park
57
Configuring Tones
58
Configuring CPT Regional Settings
58
Table 3-11: Regional Parameters
58
Table 3-12: Ring Tone File URI in the Configuration File
60
Table 3-13: Ring Tones Parameter in the Configuration File
60
Uploading Ring Tones
60
Configuring Phone Screen Settings
61
Table 3-14: Screen Contrast Parameters [445HD, 450HD, C450HD and RX50]
61
Configuring a Distinctive Ring Tone
63
Table 3-15: Distinctive Ring Tone Parameters
63
Configuring Voip Settings
64
Configuring TLS/SSL over SIP
64
Table 3-16: TLS/SSL over SIP Parameters
64
Configuring TLS/SSL over SIPE
65
Table 3-17: TLS/SSL over SIPE Parameters
65
Configuring an Outbound Proxy
66
Configuring IP Phone Office 365 Services Via HTTP Proxy Support
66
Table 3-18: Proxy and Registrar Parameters
66
Figure 3-1: HTTP Proxy Functioning
67
Table 3-19: HTTP Proxy - Parameter
67
Configuring Dialing
68
Adjusting the DTMF Level
68
Table 3-20: Automatic Dialing Parameters
68
Configuring Automatic Dialing
69
Table 3-21: Automatic Dialing Parameters
69
Configuring Pause Dialing for a Speed Dial to an Ext. Behind an IVR
70
Table 3-22: Pause Dialing
70
Configuring Default Audio Device
71
Table 3-23: Default Audio Device Parameter
71
Enabling Direct Voice Dialing
72
Table 3-24: Enabling Voice Dialing
72
Disabling the Phone Microphone
73
Table 3-25: Disable Microphone Parameter
73
Configuring the TRANSFER Key to Perform Consultative Transfer
74
Enabling Semi-Consultative Transfer
74
Table 3-26: Changing TRANSFER Key Functionality
74
Table 3-27: Semi-Consultative Transfer Parameter
74
Disabling the Bxfer (Blind Transfer) Softkey
75
Table 3-28: Blind Transfer Softkey Parameter
75
Enabling Electronic Hook Switch
76
Table 3-29: EHS Parameter
76
Disabling Audial Call Waiting Indication
77
Table 3-30: Call Waiting Audial Indication Parameter
77
Disabling Call Forward
78
Configuring Busy on Busy
78
Table 3-31: Call Forward Parameter
78
Table 3-32: Call Forward Parameter
78
Configuring Disconnect if Handset On-Hooked after Putting Call on Hold
79
Table 3-33: Disconnect if Handset On-Hooked after Call Put on Hold
79
Configuring Media Streaming
80
Configuring Quality of Service
80
Table 3-34: Qos Parameters
80
Configuring Codecs
81
Table 3-35: Codec Parameters
81
Configuring Real Time Protocol (RTP) Port Range
83
Table 3-36: Media Streaming - RTP Port Range
83
Configuring Media Bypass
84
Configuring RTCP Extended Report
84
Table 3-37: RTCP_XR Parameter
84
Enabling Paging
86
Table 3-38: Paging Parameters
86
Enabling Barge-In
88
Table 3-39: Paging - Allow Barge in
88
Configuring the Vocanom Service
89
Table 3-40: Voice-Dialing Parameter Descriptions
89
Configuring a Dedicated Voicemail Server
90
Table 3-41: Dedicated Voicemail Server - Parameters
90
Securing Voicemail Access by PIN Code Authentication
91
Table 3-42: Securing Voicemail Access by PIN Code Authentication Parameter
91
Setting up a Cloud User's Voicemail / MWI
92
Figure 3-2: Exchange Admin Center - Unified Messaging
92
Figure 3-3: Setting up a Dial Plan
93
Figure 3-4: New Dial Plan: URI Type = SIP URI
93
Figure 3-5: Dial Plan: Rules and Settings
94
Figure 3-6: Edit
94
Enabling Unified Messaging
95
Figure 3-7: Enabling um for Users
95
Figure 3-8: Enabling um
95
Figure 3-10: User's SIP Address And/Or Extension Number, and PIN
96
Figure 3-9: Browse to the um Dial Plan
96
Figure 3-11: Troubleshooting - Protected Voice Mail
97
Troubleshooting
97
Configuring Security
98
Using the Encryption Tool
98
Encrypting Configuration Files
98
Encrypting Passwords in Configuration File
98
Managing Security Certificates
99
Loading the Root CA Certificate to the Phone
99
Table 3-43: Root CA Certificate Parameters
99
Enabling Server-Side Authentication (Mutual Authentication)
100
Loading the Client Certificate to the Phone
100
Table 3-44: Client Certificate Parameters
100
Figure 3-12: Web Interface - Certificate Signing Request
101
Generating a Certificate Signing Request
101
Server Certificate Validation for Secured HTTPS Communications over SSL
102
Configuring 802.1X Authentication
103
EAP MD5 Mode
103
EAP TLS Mode
103
Using the Phone Screen
103
Using the Configuration File
104
EAP MD5 Mode
104
EAP TLS Mode
105
Configuring HTTPS
106
Supported Encryption Ciphers and TLS Version
106
Support for Enterprise HTTP/S Proxy Servers
107
Configuring Advanced Applications
108
Wi-Fi Capability
108
Bluetooth
108
Dynamic URL Provisioning
109
Configuring Date and Time
112
Configuring NTP Server
115
Configuring NTP Server Via DHCP
116
Configuring Contacts (LDAP)
118
Configuring T9
121
Configuring the Caller Name to be Displayed
121
4 Configuring Microsoft Skype for Business Features
123
Microsoft Screen Theme
123
Configuring Phone Status and User Status Timeouts
123
Park Call
123
Music on Hold (Moh)
123
Configuring Timeouts for Presence Status Changes
125
Group Call Pickup (GCP)
125
Location
125
Configuring Skype for Business Server for SRTP / TLS
126
Figure 4-1: Skype for Business Server - Edit Trunk Configuration - Global
126
Updating Device Firmware from the Skype for Business Server
127
Enabling Automatic Firmware Updates from the Server
127
Figure 4-2: Microsoft Server Page from Which the Firmware Version Is Updated
127
Enabling Automatic Firmware Updates from the Server Using Configuration File
128
Manually Downloading Firmware to the Phone from the Server
128
Figure 4-3: Web Interface - Automatic Provisioning
128
Enabling Phone Lock
129
Allowing Users Other Capabilities Besides Emergency Calls if Phones Lock
129
Allowing Users to Make/Receive Incoming/Outgoing Calls
130
Allowing Users to Use the Phone's Handset
130
Allowing Users to Answer Second-Hand (SLA | Delegation) Incoming Calls
131
Exchange Server Features
132
Configuring Calendar Displayed in the Phone's Screen
132
Configuring Meeting Reminders Popping up in the Phone's Screen
133
Visual Voicemail
134
Skype for Business 'Favorites' Contacts & Outlook Contacts
134
Better Together over Ethernet
135
Btoe Firewall Ports
135
Installing the Btoe PC Application
136
Figure 4-4: Installshield Wizard - Preparing to Install
137
Figure 4-5: Welcome to the Installshield Wizard
137
Figure 4-6: License Agreement
138
Figure 4-7: License Agreement
138
Figure 4-8: Destination Folder
139
Figure 4-9: Change Current Destination Folder
139
Figure 4-10: Ready to Install
140
Figure 4-11: Installing Audiocodes Better2Gether
141
Figure 4-12: Installshield Wizard Completed
141
Figure 4-13: Audiocodes Icon in Taskbar
142
Figure 4-14: Control Panel>Programs>Audiocodes Better2Gether
142
Figure 4-15: Computer Management > Services and Applications
143
Figure 4-16: Device Manager > Audiocodes B2Goe USB Driver
143
Distributing the Btoe PC Application Msi Package
144
Making Sure Btoe Is Correctly Installed
145
Enabling Btoe for Online Users in the Skype for Business Server
145
Figure 4-17: Popup Menu
145
Figure 4-18: about AC Btoe
145
Configuring the Btoe TCP Port
146
Figure 4-19: TCP Port
146
Figure 4-20: AC Btoe TCP Port
146
Automatically Pairing the Btoe Pc/Laptop Application with the IP Phone
147
Manually Pairing the Btoe Pc/Laptop Application with the Phone
148
Manually Generating a Pair Code
148
Support for Citrix Xendesktop VDI
148
Connecting the IP Phone with the Btoe Pc/Laptop Application
149
Figure 4-21: Popup Menu
149
Figure 4-22: Phone Pairing
149
Figure 4-23: AC Btoe Failed Indication
149
Figure 4-24: AC Btoe Is Connected Indication
150
Figure 4-25: Popup Menu: 'Disconnect' Enabled, 'Phone Pairing' Disabled
150
Figure 4-26: Btoe Disconnected
150
Figure 4-27: Popup Menu: Btoe Disconnected
150
Figure 4-28: Start > Programs > Audiocodes > Btoe Controller
151
Connecting the Skype for Business Client with the IP Phone
152
Figure 4-29: Sign-In Request Prompt
152
Making Sure IP Phone/ Skype for Business Client Are Paired
153
Making Sure the Phone Is Paired with the Pc/Laptop
153
Making Sure the Skype for Business Client Is Paired
153
Configuring Mode of Operation for Phone-PC Pairing
154
Pairing Across Different Subnets
155
Troubleshooting
155
Figure 4-30: Web Interface - Configuration File
155
Boss Admin
156
Figure 4-31: Skype for Business Client - Call Forwarding Settings
156
Figure 4-32: Skype for Business Client - Edit My Delegate Members
157
Figure 4-33: Skype for Business Client - Call Forwarding - Add Delegates
157
Figure 4-34: Skype for Business Client - Call Forwarding - Added Delegate - Receive Calls
158
Figure 4-35: Skype for Business Client - Call Forwarding - Simultaneously Ring - My Delegates
158
Viewing Admin Lines on Boss's Phone
159
Viewing Boss's Line on Admin's Phone
159
Configuring Boss Privacy Mode
160
Enabling the Delegated Line Feature
161
Configuring Boss Admin Delegated Line
161
Configuring Multiple Points of Presence (Mpops)
161
Configuring Boss-Admin Sidecar Functionality
162
Configuring a Distinctive Ring on the Phone of each Boss
162
Configuring Phones to Operate in an OVR Deployment
163
Disabling Local 3-Way Conferencing Capability
164
Blocking All Phone Users from Signing out
164
Enabling Hotdesking
164
Uploading Logs to Microsoft Server for Support Purposes
166
Enabling an IP Phone Voice Quality Check
166
Signing in / out with the Web Interface
167
Figure 4-36: Sign-In - Content Blocked Page
167
Figure 4-37: Sign-In - Windows Security Prompt
167
Signing in and Authenticating with Microsoft's Cloud PBX
168
Figure 4-38: Windows Security Prompt
168
Figure 4-39: Sign-In with PIN Code
168
Figure 4-40: Sign-In with Username & Password
168
Initiating a Skype for Business Server Based Phone Conference
169
Provisioning the Server for Downloading Contacts Pictures
169
Disabling Contacts Pictures
170
Enabling Qoe Reports to be Sent to Microsoft's SQL Server
171
Enabling Malicious Call Tracing
172
Disabling the C450HD IP Phone Screen Saver
172
Registering the Phone on Azure Cloud
173
AudioCodes 445HD User Manual (126 pages)
for Microsoft Skype for Business
Brand:
AudioCodes
| Category:
IP Phone
| Size: 4 MB
Table of Contents
Table of Contents
3
1 Introducing the 445HD IP Phone
11
About Audiocodes' Series of High Definition IP Phones
11
Cutting Edge Voice Quality & HD Voip
11
2 Setting up the Phone
13
Unpacking
13
Device Description
13
Front View
13
Figure 2-1: Front View
14
Table 2-1: Font View Description
14
Rear View
15
Figure 2-2: Rear View
15
Table 2-2: Rear View Description
15
Cabling
16
Figure 2-3: Cabling
16
Mounting the Phone
17
Desktop Mounting
17
Routing the Handset Cable
17
Wall Mounting
17
3 Getting Started
19
Getting Acquainted with the Phone Screen
19
Figure 3-1: Phone Screen in Idle State
19
Table 3-1: Phone Screen in Idle State
19
Softkeys
20
Table 3-2: Softkeys
20
Navigating the Phone Menu
21
Figure 3-2: Phone Menu
21
Switching between Letters | Numbers
22
Figure 3-3: Switching between Letters | Numbers
22
Switching to Symbols
23
Figure 3-4: Entering a Symbol, E.g., a Dot
23
Figure 3-5: Reverting to Letters, E.g., Abc
24
4 Signing in
25
Signing in with PIN Code
25
Signing in with User Name and Password
26
Signing in with the Web Cloud (Office 365) Option
27
Signing in Using the Web Login Option
28
Signing in as a Common Area Phone (CAP) User
29
Signing out
32
Signing out if the 'Sign Out' Softkey Is Removed from the Screen
32
Figure 4-1: Login
33
Figure 4-2: Web Interface - Home Page
33
Figure 4-3: Sign-In - Content Blocked Page
33
Figure 4-4: Sign-In - Windows Security Prompt
34
Figure 4-5: Windows Security Prompt
34
Figure 4-6: Sign-Out
34
Hot Desking
35
Displayed Messages
36
Table 4-1: Displayed Messages Indicating Processes in Progress
36
5 Unlocking a Locked Phone
37
Manually Locking a Phone
38
Dialing Emergency Numbers if the Phone Is Locked
39
6 Customizing the Phone
41
Changing the Language
41
Selecting Ring Tone
41
Enabling Call Waiting
42
Handling Simultaneous Incoming Calls
42
Configuring Busy on Busy
43
Activating Call Forwarding
44
Making Sure the NTP Server Is Enabled
44
Configuring Screen Brightness
46
Table 6-1: Screen Brightness Options
46
Selecting an Answering Device
47
Configuring Location
48
Uploading Logs to MS Server for Support
49
Configuring an Outbound Proxy
49
Adjusting Volume
51
Adjusting Ring Volume
51
Adjusting Tone Volume
51
Adjusting Handset Volume
52
Adjusting Speaker Volume
52
Adjusting Headset Volume
53
Managing Phone Directories
53
Accessing Directories
54
Adding a Contact to the Personal Directory
54
Editing Contact Information
55
Deleting a Contact from the Personal Directory
56
Adding a Person to Favorites from the Call Log
58
Removing a Person from Favorites
59
Searching for a Contact in the Personal Directory
60
Searching for a Contact in the Corporate Directory Using T9
61
Changing from T9 Input to A/A/1 Input
62
Configuring a Function Key for Speed Dialing
63
Configuring Pause Dialing for a Speed Dial to an Ext. Behind an IVR
64
Editing a Speed Dial
64
Deleting a Speed Dial
64
Configuring a Function Key for Paging
65
Configuring a Programmable Key for Speed Dialing
66
Deleting a Speed Dial
67
Configuring a Programmable Key for Paging
68
Configuring a Programmable Key as a Key Event
69
Configuring a Programmable Key as a Vocanom Speed Dial
70
Deleting a Key Event
71
Changing Your Presence Status
72
Table 6-2: Presence Statuses
72
Viewing Microsoft Exchange Calendar in the Phone Screen
73
Receiving Meeting Reminders
75
7 Performing Basic Operations
77
Using Audio Devices
77
Checking Voice Quality
77
Making Calls
78
Dialing
78
Redialing
79
Dialing a Missed Call
80
Answering a Call
80
Rejecting an Incoming Call
81
Silencing an Incoming Call
82
Making a New Call Even Though a Call Is Coming in
82
Ending an Established Call
82
Viewing Missed, Received and Dialed Calls
83
Reporting a Malicious Call
84
Paging a Group
85
Receiving an Incoming Paging Call
85
If Paged When in a Regular Call and Barge-In Is Disabled
85
If Paged When in a Regular Call and Barge-In Is Enabled
86
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AudioCodes 445HD User Manual (102 pages)
Generic SIP
Brand:
AudioCodes
| Category:
IP Phone
| Size: 4 MB
Table of Contents
Table of Contents
3
1 Introducing the 445HD IP Phone
9
445HD IP Phone with Wi-Fi
9
About Audiocodes' Series of High Definition IP Phones
9
Cutting Edge Voice Quality & HD Voip
9
2 Setting up the Phone
11
Unpacking
11
Device Description
11
Front View
11
Figure 2-1: Front View
12
Table 2-1: Font View Description
12
Rear View
13
Figure 2-2: Rear View
13
Table 2-2: Rear View Description
13
Cabling
14
Figure 2-3: Cabling
14
Mounting the Phone
15
Desktop Mounting
15
Routing the Handset Cable
15
Wall Mounting
15
3 Getting Started
17
Getting Acquainted with the Phone Screen
17
Figure 3-1: Phone Screen in Idle State
17
Table 3-1: Phone Screen in Idle State
17
Softkeys
18
Table 3-2: Softkeys
18
Navigating the Phone Menu
19
Figure 3-2: Phone Menu
19
Switching between Letters | Numbers
20
Figure 3-3: Switching between Letters | Numbers
20
Switching to Symbols
21
Figure 3-4: Entering a Symbol, E.g., a Dot
21
Figure 3-5: Reverting to Letters, E.g., Abc
22
4 Configuring a Line
23
Connecting to Wi-Fi
23
Displayed Messages
25
Table 4-1: Displayed Messages Indicating Processes in Progress
25
5 Customizing the Phone
27
Changing the Language
27
Selecting Ring Tone
27
Enabling Call Waiting
29
Handling Simultaneous Incoming Calls
29
Configuring Call Forwarding
31
Making Sure the NTP Server Is Enabled
33
Configuring Screen Brightness
35
Table 5-1: Screen Brightness Options
35
Selecting an Audio Device
36
Adjusting Volume
37
Adjusting Ring Volume
37
Adjusting Tones Volume
37
Adjusting Handset Volume
38
Adjusting Speaker Volume
38
Adjusting Headset Volume
39
Managing Your Personal Directory
39
5.10.1 Adding a Contact to the Personal Directory
39
5.10.2 Editing Contact Information
40
5.10.3 Deleting a Contact from the Personal Directory
41
5.10.4 Searching for a Contact in the Personal Directory
43
5.10.4.1 Selecting A/A/1 Input
44
Configuring a Function Key for Speed Dialing
45
5.11.1 Configuring Pause Dialing for a Speed Dial to an Ext. Behind an IVR
46
5.11.2 Configuring a Speed Dial Key through the Personal Directory
46
5.11.3 Configuring a Speed Dial Key in the Sidecar Fields
46
5.11.4 Editing a Speed Dial
47
5.11.5 Deleting a Speed Dial
47
Programmable Softkeys (Psks)
48
Configuring a PSK for a Customized UI Experience
48
Configuring a Function Key for Paging
50
Configuring a Programmable Key for Speed Dialing
52
5.15.1 Deleting a Speed Dial
53
Configuring a Programmable Key for Paging
54
Configuring a Programmable Key for a Key Event
55
5.17.1 Deleting a Key Event
56
6 Performing Basic Operations
57
Using Audio Devices
57
Making Calls
57
Dialing
58
Redialing
59
Dialing a Missed Call
60
Answering a Call
60
Rejecting an Incoming Call
61
Silencing an Incoming Call
61
Making a New Call Even Though a Call Is Coming in
62
Ending an Established Call
62
Viewing Missed, Received and Dialed Calls
63
Using Multiple Lines
65
Choosing a Line
65
Making a Call on a Line
65
Making Two Calls on a Line
65
Making Multiple Line Calls
66
Toggling between Multiple-Line Calls
66
Toggling between Calls on the same Line
66
Answering Calls
67
Ending Calls
67
Paging a Group
67
6.10.1 Receiving an Incoming Paging Call
67
6.10.1.1 if Paged When in a Regular Call and Barge-In Is Disabled
68
6.10.1.2 if Paged When in a Regular Call and Barge-In Is Enabled
69
AudioCodes 445HD User Manual (104 pages)
High-Definition IP Phones
Brand:
AudioCodes
| Category:
IP Phone
| Size: 4 MB
Table of Contents
Table of Contents
3
Notice
7
Trademarks
7
WEEE EU Directive
7
Customer Support
7
Stay in the Loop with Audiocodes
7
Abbreviations and Terminology
7
Documentation Feedback
7
Related Documentation
8
Introducing the 445HD IP Phone
9
445HD IP Phone with Wi-Fi
9
About Audiocodes' Series of High Definition IP Phones
9
Cutting Edge Voice Quality & HD Voip
9
Setting up the Phone
10
Unpacking
10
Device Description
11
Front View
11
Rear View
13
Cabling
14
Mounting the Phone
15
Desktop Mounting
15
Routing the Handset Cable
15
Wall Mounting
16
Getting Started
17
Getting Acquainted with the Phone's Screen
17
Softkeys
18
Navigating the Phone Menu
19
Switching between Letters and Numbers
21
Switching to Symbols
21
Configuring a Line
23
Displayed Messages
23
Connecting to Wi-Fi
24
Using the Phone's Automatic Lock Feature
26
Enabling the Locking Feature
26
Unlocking a Locked Phone
27
Manually Changing the Lock Code
28
Customizing Your Phone
29
Changing the Screen Language
29
Selecting Ring Tone
30
Enabling Call Waiting
31
Managing Simultaneous Incoming Calls
32
Configuring Call Forwarding
33
Configuring Time and Date Settings
35
Making Sure the NTP Server Is Enabled
35
Configuring Screen Brightness
37
Configuring a Default Audio Device
38
Adjusting Volume
39
Adjusting Ring Volume
39
Adjusting Tones Volume
39
Adjusting Handset Volume
40
Adjusting Speaker Volume
40
Adjusting Headset Volume
40
Managing Your Personal Directory
41
Adding a Contact to the Personal Directory
41
Editing Contact Information
42
Deleting a Contact from the Personal Directory
43
Searching for a Contact in the Personal Directory
44
Programmable Softkeys (Psks)
45
Customized UI Experience
46
Configuring a Function/Programmable Key as a Speed Dial
47
Configuring a Programmable Key for Speed Dialing Via Calling Line of Choice
48
Configuring Pause Dialing for a Speed Dial to an Ext. Behind an IVR
48
Configuring a Speed Dial Key through the Personal Directory
48
Configuring a Speed Dial Key in the Sidecar Fields
49
Editing a Speed Dial
50
Deleting a Speed Dial
50
Configuring a Function/Programmable Key as a Key Event
51
Configuring a Function/Programmable Key for Direct Voice Dialing
52
Configuring a Function/Programmable Key for Paging
54
Deleting a Function/Programmable Key
55
Performing Basic Operations
56
Using Audio Devices
56
Managing Calls
57
Dialing
58
Redialing
59
Dialing a Missed Call
60
Answering Calls
61
Rejecting Incoming Calls
62
Silencing Incoming Calls
62
Making a New Call Even Though a Call Is Coming in
62
Ending an Established Call
62
Viewing the Call Log
63
Using Multiple Lines
65
Choosing a Line
65
Making a Call on a Line
65
Making Two Calls on a Line
65
Making Multiple Line Calls
66
Toggling between Multiple-Line Calls
66
Toggling between Calls on the same Line
67
Ending Calls
67
Paging a Group
67
Receiving an Incoming Paging Call
67
7.10.1.1 if Paged When in a Regular Call and Barge-In Is Disabled
68
7.10.1.2 if Paged When in a Regular Call and Barge-In Is Enabled
69
Performing Advanced Operations
70
Answering Waiting Calls
70
Placing Calls on Hold
72
Calling a Contact Listed in the Directory
72
AudioCodes 445HD Quick Manual (12 pages)
Brand:
AudioCodes
| Category:
IP Phone
| Size: 1 MB
Table of Contents
Cabling the Phone
2
Attaching Stand to Phone
3
Changing Your Presence Status
7
Basic Phone Operation
7
Configuring Bluetooth
10
AudioCodes 445HD Quick Manual (11 pages)
Brand:
AudioCodes
| Category:
IP Phone
| Size: 0 MB
Table of Contents
Cabling the Phone
2
Attaching Stand to Phone
3
Changing Your Presence Status
4
Basic Phone Operation
4
Supported Authentication Methods
6
Configuring Bluetooth
7
AudioCodes 445HD Quick Manual (5 pages)
Brand:
AudioCodes
| Category:
IP Phone
| Size: 0 MB
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