Transferring Calls; Performing A Blind Transfer - AudioCodes 445HD User Manual

User's Manual
8.6

Transferring Calls

A second party can be transferred to a third party using the blind transfer method (default) or
consultation transfer method, whichever is convenient at the moment.
Method
Blind
Consultation
Note:
•
The TRANSFER key on the phone by default performs blind transfer.
•
Your network administrator can change the key's default to consultation transfer.
See the Administrator's Manual for more information.
8.6.1

Performing a Blind Transfer

A second party can be transferred to a third party before the third party answers, without
consulting with them.

To perform a blind transfer:
1. Steven asks you – Alan - to transfer him to Hilary. Press the TRANSFER key on the phone
or press the Call Menu softkey > Blind transfer. Steven is put on hold.
2. Enter Hilary's number and then select Transfer.
3. On the other side, Hilary's phone (4697) rings. When she picks up, your phone is
disconnected from Steve who is transferred to Hilary.
Version 3.0.4
Description
Connects a second party to a third party before the third party answers.
Connects a second party to a third party after the third party answers and
agrees to take the call from the second party.
91
8. Performing Advanced Operations
445HD IP Phone