Transferring Calls; Call Transfer With Single Established Call - AudioCodes 300HD Series User Manual

User's Manual
6.6

Transferring Calls

You can transfer a call to another party. This includes transferring a single, established call or
transferring a second concurrent call.
The transfer of the call can be done using one of the following methods:

Attended Transfer: If you have an established call, you can put the call on hold and
establish a second call, and then transfer the first call party to the second call party. This
method is supported only when you have a single established call.

Semi-attended Transfer: If you have an established call, you can put the call on hold, dial a
second destination, and then while the call is ringing you can transfer the call to the second
destination. In other words, this is similar to Attended Transfer, except that the call is
transferred before the second party answers.

Blind Transfer: If you have an established call and then receive an incoming call, you can
immediately transfer the incoming call to another call party without speaking to these two call
parties. During this time, your initial call is put on hold. For example, if you have an
established call with B and you notice an incoming call from C, without answering C you can
transfer the call to a new destination D.
6.6.1

Call Transfer with Single Established Call

The procedure below describes how to transfer a call when you have only a single established
call.

To transfer a call with only a single established call:
1. While the call is in progress, press the TRANSFER key; the call is put on hold and the
following is displayed:
2. Enter the number to where you want to transfer the call, and then press the Dial softkey; the
phone calls the number, as displayed below:
Version 1.6.0 69
6. Advanced Phone Operations
January 2012