AudioCodes 440HD User Manual
  1. Manuals
  2. Brands
  3. AudioCodes Manuals
  4. IP Phone
  5. 440HD
  6. User manual

AudioCodes 440HD User Manual

Hide thumbs Also See for 440HD:
Table of Contents

Advertisement

Quick Links

See also: Administrator's Manual
AudioCodes
400HD Series of High Definition IP Phones
HD VoIP
430HD and 440HD IP Phones
User's Manual
®
™
430HD and 440HD IP Phones for Microsoft
Skype
for Business
Version 2.0.13B

Advertisement

Table of Contents
loading

Related Manuals for AudioCodes 440HD

Summary of Contents for AudioCodes 440HD

  • Page 1 AudioCodes 400HD Series of High Definition IP Phones HD VoIP 430HD and 440HD IP Phones User’s Manual ® ™ 430HD and 440HD IP Phones for Microsoft Skype for Business Version 2.0.13B...

  • Page 3: Table Of Contents

    User's Manual Contents Table of Contents Introducing the 430HD and 440HD IP Phone ............9 About AudioCodes' Series of High Definition IP Phones ........... 9 Cutting Edge Voice Quality & HD VoIP ................9 Setting up the Phone ....................11 Unpacking ........................
  • Page 4 430HD and 440HD IP Phone 4.15.1 Changing from T9 to A/a/1 ....................46 4.16 Defining Function Keys as Speed Dials ................47 4.16.1 Editing a Speed Dial ......................48 4.16.2 Deleting the Speed Dial ..................... 48 4.17 Defining Function Keys as Paging Dials ................49 4.18 Defining Programmable Keys as Speed Dials ..............
  • Page 5 6.3.14 Admin's Phone Notifies Recipient that Admin's Call is on Behalf of Admin's Boss ... 93 6.3.15 Admin Calling Boss, Admin Calling a Recipient on Behalf of Boss ........93 Retrieving Voicemail Messages ..................94 Troubleshooting ......................95 Version 2.0.13B 430HD and 440HD IP Phone...
  • Page 6 Figure 6-22: Popup Menu: 'Disconnect' Enabled, 'Phone Pairing' Disabled ............ 81 Figure 6-23: BToE Disconnected ........................81 Figure 6-24: Popup Menu: BToE Disconnected ....................81 Figure 6-25: Start > Programs > AudioCodes > BToE Controller ..............82 Figure 6-26: Skype for Business Sign-in Request Prompt ................83 List of Tables Table 2-1: Font View Description ........................

  • Page 7: Customer Support

    User's Manual Notices Notice This document shows how to use the AudioCodes 430HD and 440HD IP Phones for Microsoft Skype for Business. Information contained in this document is believed to be accurate and reliable at the time of printing. However, due to ongoing product improvements and revisions, AudioCodes cannot guarantee accuracy of printed material after the Date Published nor can it accept responsibility for errors or omissions.

  • Page 8: Related Documentation

    400HD Series IP Phones for Microsoft Skype for Business Administrator’s Manual 430HD IP Phone for Microsoft Skype for Business Quick Guide 440HD IP Phone for Microsoft Skype for Business Quick Guide 400HD Series IP Phones for Skype for Business Hosting Partner (LHPv2) Environment Configuration Note...

  • Page 9: Introducing The 430Hd And 440Hd Ip Phone

    About AudioCodes' Series of High Definition IP Phones AudioCodes Series of High Definition IP Phones offers a new dimension of voice call quality and clarity for the IP Telephony market. This new series of IP Phones further expands AudioCodes’...
  • Page 10 430HD and 440HD IP Phone This page is intentionally left blank. User's Manual Document #: LTRT-11937...

  • Page 11: Setting Up The Phone

    Use the graphics below to identify and familiarize yourself with the device's hardware functions. 2.2.1 Front View The front view of the phone is shown in Figure 2-1 and described in Table 2-1. Version 2.0.13B 430HD and 440HD IP Phone...

  • Page 12: Figure 2-1: Front View

    Twelve Speed Dial buttons to quickly call the contact whose name is displayed adjacent to it. You can configure these speed dial buttons with Busy Lamp Field (BLF) functionality. On the 440HD phone, a dedicated electronic screen displays contacts’ names. On the 430HD phone, you can attach to a paper strip handwritten contacts’...

  • Page 13: Rear View

    RJ-45 port to connect the phone to a PC (10/100/1000 Mbps downlink). 12V DC power jack that connects to the AC power adapter. Headset jack, i.e., RJ-9 port that connects to an external headset. Version 2.0.13B 430HD and 440HD IP Phone...

  • Page 14: Cabling

    430HD and 440HD IP Phone Cabling This section shows how to cable your phone. Figure 2-3: Cabling Action Description Connect the short, straight end of the cord to the handset. Connect the longer, straight end to the jack (RJ-9 port, for the handset) on the phone.

  • Page 15: Mounting The Phone

    This section shows how to mount the phone on a wall.  To mount the phone on a wall: Attach the stand of the phone for the purpose of a wall mounting: Detach the base. Version 2.0.13B 430HD and 440HD IP Phone...
  • Page 16 430HD and 440HD IP Phone To detach the phone's stand, push this button Attach it again as you did for a desktop mounting (see Section 2.4.1 on page 15) only now make sure that it's flatly aligned to lie flush against the wall, i.e., slide the inner rails of the phone stand onto the phone base's inner notches.

  • Page 17: Getting Started

    Getting Acquainted with the LCD This section gets you acquainted with the LCD. Note: • Screenshots of the 440HD LCD are shown in this manual. • 430HD LCD screens are identical unless indicated otherwise. The figure below shows the phone’s LCD in idle state.

  • Page 18: Softkeys

    430HD and 440HD IP Phone Softkeys The table below describes softkeys displayed in the LCD according to menu level currently accessed. To use a softkey, press the key located on the device directly below it. Table 3-2: Softkeys Softkey Description Missed Displays missed calls.

  • Page 19: Navigating To Menu Items

     The figure below shows the phone's menus and submenus. Figure 3-2: Menus Note: The Administration menu is intended for system administrators only. It is password protected. See the Administrator’s Manual for details. Version 2.0.13B 430HD and 440HD IP Phone...

  • Page 20: Entering Numbers, Alphabetical Letters And Symbols

    430HD and 440HD IP Phone  To access the menus: Press the MENU key located on the device.   To navigate to menu items: Press the navigation control's lower rim -OR- press the menu item's number, e.g., press 3 to ...

  • Page 21: Figure 3-4: Entering A Symbol (E.g., A Dot)

    Figure 3-4: Entering a Symbol (e.g., a dot)  To revert to letters (e.g., abc): Press the A/a/1 softkey (or the # key on the keypad) and navigate to abc mode.  Figure 3-5: Reverting to Letters (e.g., abc) Version 2.0.13B 430HD and 440HD IP Phone...

  • Page 22: Signing In

    430HD and 440HD IP Phone Signing In This section shows how to sign in with the default sign-in method. Note: • The default sign-in method, presented in the phone's LCD, is with the phone number and the PIN code, provided by your IT administrator.

  • Page 23: Signing Out

    Common Area phones typically do not display a Sign out softkey in the LCD, in line with IT management's decision to remove the capability from users. Users can sign out, if necessary, using the Web interface. Version 2.0.13B 430HD and 440HD IP Phone...

  • Page 24: Figure 3-6: Login

    430HD and 440HD IP Phone  To sign out using the Web interface: Obtain the Common Area phone's IP address (MENU key > Status > Network Status > IP Address) and point your Web browser to it; the phone's Web interface login page opens.

  • Page 25: Figure 3-8: Sign-In - Content Blocked Page

    Figure 3-8: Sign-in – Content Blocked Page Click the open it link and then click Show content. Figure 3-9: Sign-in – Windows Security Prompt Click the Continue to this website (not recommended) link. Version 2.0.13B 430HD and 440HD IP Phone...

  • Page 26: Figure 3-10: Windows Security Prompt

    430HD and 440HD IP Phone Figure 3-10: Windows Security Prompt In the Windows Security prompt, enter the username and password and then click OK. Figure 3-11: Sign-out Click the Sign out button. User's Manual Document #: LTRT-11937...

  • Page 27: Displayed Messages

    Registering to a SIP proxy server (after booting up the phone) Downloading Firmware File Downloading a firmware file Upgrading Firmware Upgrading the phone’s firmware Signing out Signing out of the Skype for Business server Version 2.0.13B 430HD and 440HD IP Phone...
  • Page 28 430HD and 440HD IP Phone This page is intentionally left blank. User's Manual Document #: LTRT-11937...

  • Page 29: Customizing Your Phone

    To change the default: Access the Languages screen (MENU key > Settings > Language). Navigate to the language you require. Press the Select softkey to select it. Press the Save softkey to save the setting. Version 2.0.13B 430HD and 440HD IP Phone...

  • Page 30: Selecting Ring Tone

    430HD and 440HD IP Phone Selecting Ring Tone You can choose from a selection of ring tones to indicate incoming calls  To select a ring tone: Access the Ring Tone screen (MENU key > Settings > Ring Tone). Navigate to and select a ring tone. A sample of each ring tone is played as you navigate through the list.

  • Page 31: Enabling Call Waiting

    Additional visual indications on the device: The red Programmable Key LED flashes adjacent to the incoming call displayed in the LCD  The blue Ring LED in the uppermost right corner of the device flashes  Version 2.0.13B 430HD and 440HD IP Phone...

  • Page 32: Configuring Busy On Busy

    430HD and 440HD IP Phone 4.4.1 Configuring Busy on Busy This feature rejects an coming call if you're already in an active call on either the IP phone or Skype for Business client. It plays a busy signal to the caller.

  • Page 33: Setting Date And Time

    Navigate to the Time format option and press the Select softkey. Navigate to the format of your choice and press the Select softkey. Note: To configure the NTP server, see the Administrator’s Manual. Version 2.0.13B 430HD and 440HD IP Phone...

  • Page 34: Table 4-1: Time Zones

    430HD and 440HD IP Phone Table 4-1: Time Zones Time Zone Place (GMT-12:00) Eniwetok, Kwajalein (GMT-11:00) Midway Is, Samoa (GMT-10:00) Hawaii, Alaska (GMT-08:00) Pacific Time (US & Canada (GMT-07:00) Chihuahua, Mazatlan, Mountain Time (US & Canada (GMT-06:00) Central Time (US & Canada (GMT-05:00) Eastern Time (US &...

  • Page 35: Changing Lcd Contrast Level

    Access the LCD Contrast submenu (MENU key > Settings > LCD Contrast). Press the navigation control's left or right rim to navigate to the contrast level that suits you best. Press the Save softkey to apply your settings. Version 2.0.13B 430HD and 440HD IP Phone...

  • Page 36: Defining Blf Lcd Contrast

    430HD and 440HD IP Phone Defining BLF LCD Contrast Note: Applies only to the 440HD IP Phone. The BLF LCD supports 40 different contrast levels. The range is 0-39. The default is 16. You can choose the level that suits you best.

  • Page 37: Defining Lcd Backlight Timeout

    Navigate to and select Always on or 10 / 20 / 30 / 40 / 50 / 60 seconds). Press the Select softkey to apply your settings. Press the Save softkey to save your settings. Version 2.0.13B 430HD and 440HD IP Phone...

  • Page 38: Selecting An Answering Device

    430HD and 440HD IP Phone Selecting an Answering Device You can select which audio device (speaker or headset) is activated when you answer calls (by pressing the Accept softkey or lifting the handset) or when you dial calls (by pressing the number keys on the keypad and then pressing the Dial softkey).

  • Page 39: Defining Location

    UC solution. To connect AudioCodes' Skype for Business-compatible phone to a hosted Lync environment (LHP), a dedicated 'Outbound Proxy' parameter is available which is used to configure the hosted service provider's domain name (FQDN).

  • Page 40: Adjusting Volume

    430HD and 440HD IP Phone In the 'Proxy Address' field enter the hosted service provider's domain name (FQDN). Navigate down to the 'Port' field, configure the port (default = 0), and then press the Save softkey. 4.12 Adjusting Volume You can adjust the volume of the phone's: Ring ...

  • Page 41: Adjusting Handset Volume

    VOL key; the Headset Volume bar is displayed on the screen. Adjust the volume using the VOL or VOL key. After adjusting the volume, the Headset Volume bar disappears from the screen. Version 2.0.13B 430HD and 440HD IP Phone...

  • Page 42: Defining Call Forwarding

    430HD and 440HD IP Phone 4.13 Defining Call Forwarding This feature enables you to automatically redirect an incoming call to another phone number if a user-defined condition is met, e.g., if the line is busy.  To define call forwarding: Access the Automatic Forward screen (MENU key >...

  • Page 43: Managing Your Personal Directory

    Navigate down and key in the new contact's office phone number (see Section on page for detailed instructions). Optionally, navigate down and key in the new contact's home and mobile numbers as well. Version 2.0.13B 430HD and 440HD IP Phone...

  • Page 44: Editing Contact Information

    430HD and 440HD IP Phone Optionally, navigate down and enter the contact's SIP URI, e.g., mike.dubb@audiocodes.com You may find this option useful if you don't know their phone number. Press the Sp. Dial softkey to assign a speed dial key if required: Navigate to the first Empty speed dial and press the Select softkey, a speed dial key is assigned to the contact.

  • Page 45: Searching For A Contact

    For example, as you press he 'j' key to search for contact Jonathan, the directory locates contacts whose names begin with 'j'. As you key in the next letter, i.e., 'o', contacts whose names begin with 'jo' appear, etc. Version 2.0.13B 430HD and 440HD IP Phone...

  • Page 46: Searching For A Contact In The Corporate Directory Using T9

    430HD and 440HD IP Phone 4.15 Searching for a Contact in the Corporate Directory using Note: The T9 feature only applies to searching for a contact in the Corporate directory. The T9 (Text on 9 keys) feature (enabled by default) lets you press the 2 key, for example, on the dial pad to input the letter C.

  • Page 47: Defining Function Keys As Speed Dials

    • Skip the 'Number' and 'Key Label' fields and navigate down to and select Select from Directory > Personal Directory -or- Corporate Directory > the contact to whom to assign the Speed Dial: Version 2.0.13B 430HD and 440HD IP Phone...

  • Page 48: Editing A Speed Dial

    Skype for Business contact, it's advisable to leave this parameter's default value unchanged). Press the Save softkey; the SD is created; it is displayed in the BLF LCD (440HD phone only) and listed in the Function Keys screen (both phone models). The BLF will turn on if it's a Skype for Business contact.

  • Page 49: Defining Function Keys As Paging Dials

    In the 'Group Name' field, enter the name of the group, to be displayed in the phone's LCD when there's an incoming / outgoing paging call. In the ‘Key Label’ field (applies only to the 440HD phone), define a name for the Feature Key-Paging Dial, to be displayed in the phone's BLF sidecar.
  • Page 50 430HD and 440HD IP Phone 224.0.1.0. For phones to be in a group, all must be configured with the identical multicast address. In the 'Multicast Port' field, enter the group's port. Default: 8888. For phones to be in a group, all must be configured with the identical port.

  • Page 51: Defining Programmable Keys As Speed Dials

    To quickly place a call, press the key on the phone opposite 'Raoul'; the number is dialed. 4.18.1 Deleting the Speed Dial  To delete a Speed Dial: Long-press the key opposite the Speed Dial displayed in the LCD ('Raoul', in the previous example); this screen is displayed: Version 2.0.13B 430HD and 440HD IP Phone...
  • Page 52 430HD and 440HD IP Phone Press the navigation control’s left or right rim to navigate to and select Empty: You're returned to the idle LCD; the Speed Dial is removed: User's Manual Document #: LTRT-11937...

  • Page 53: Defining Programmable Keys As Paging Dials

    In the 'Multicast Port' field, enter the group's port. Default: 8888. For phones to be in a group, all must be configured with the identical port. Press the Save softkey; the Programmable Key is now configured for paging. Version 2.0.13B 430HD and 440HD IP Phone...

  • Page 54: Defining Programmable Keys As Key Events

    430HD and 440HD IP Phone 4.20 Defining Programmable Keys as Key Events You can alternatively define the five Programmable Keys as Key Events. For example, in the figure below, a Programmable Key has been defined as a ‘Dialed’ Key Event. Pressing the key...

  • Page 55: Defining Programmable Key #6 As A Vocanom Speed Dial

    Press the Select softkey and then enter the VocaNOM Number and press the Save softkey; VocaNOM is displayed in the phone LCD. The figure below shows the VocaNOM programmable key indicated in the 440HD phone. The figure below it shows the VocaNOM programmable key indicated in the 440+HD model.

  • Page 56: Changing Your Presence Status

    430HD and 440HD IP Phone 4.21 Changing your Presence Status You can assign a presence status to control whether you want people to contact you or not, and if so, how. By default, your status is based on your Skype for Business client.

  • Page 57: Performing Basic Operations

    On the keypad, key the first digit of a regular phone number; the LCD displays the digit in the NEW CALL field; key in the remaining digits. To delete (from right to left) entered digits, press the Clear softkey. To cancel the call, press the Cancel softkey. Version 2.0.13B 430HD and 440HD IP Phone...

  • Page 58: Redialing

    430HD and 440HD IP Phone Do any of the following: • Don't do anything; dialling is automatically performed after a few seconds. Press the Dial softkey; dialing is performed. • • Pick up the receiver; dialing is performed. • Press the Speaker button; dialing is performed.

  • Page 59: Answering Calls

    LCD and the adjacent incoming call icons flash. If a user is in a call and a third party calls, the name of the calling party appears on the LCD and the adjacent incoming call icon flashes. Version 2.0.13B 430HD and 440HD IP Phone...

  • Page 60: Rejecting Incoming Calls

    430HD and 440HD IP Phone Rejecting Incoming Calls You can reject an incoming call; the caller hears a busy tone from your phone if you do.  To reject an incoming call: Press the Reject softkey.  Silencing Incoming Calls You can silence an incoming call's ringing.

  • Page 61: Viewing Missed, Received And Dialed Calls

    Number = phone number logged • Time = the time the call was logged • Date = the date on which the call was logged • Duration = the duration of the call Version 2.0.13B 430HD and 440HD IP Phone...

  • Page 62: Paging

    430HD and 440HD IP Phone Notes: • The call history lists are stored from the newest to oldest entries. The maximum number of entries for each call history type is 200. Once this maximum is attained, the oldest entry is deleted and replaced with the new entry.
  • Page 63 IP Administrator, the regular call is automatically eclipsed by the paging call (see below). Press the End softkey (optional); the regular call is put on hold. Press the Resume softkey; the regular call is resumed. Version 2.0.13B 430HD and 440HD IP Phone...
  • Page 64 430HD and 440HD IP Phone This page is intentionally left blank. User's Manual Document #: LTRT-11937...

  • Page 65: Performing Advanced Operations

    Mike Dubb is put on hold: To toggle between calls, press the navigation control's upper or lower rim. Note: To enable / disable the call waiting feature, see Section on page 31. Version 2.0.13B 430HD and 440HD IP Phone...

  • Page 66: Placing Calls On Hold

    430HD and 440HD IP Phone Placing Calls On Hold You can place a call on hold in order to answer an incoming call (see Section on page 65) or to make another call. The party put on hold will hear music played (Music on Hold (MOH)).

  • Page 67: Transferring Calls

    You can perform a consultative transfer using only softkeys.  To perform a consultative transfer using only softkeys: In a call with Bryant, he asks you (James) to transfer him to Jordan. Press the softkey; the Call Menu screen opens: Version 2.0.13B 430HD and 440HD IP Phone...

  • Page 68: Performing A Blind Transfer

    430HD and 440HD IP Phone Select Trans; ; James is put on hold and Music on Hold is played to him. You hear a dial tone and the TRANSFER TO screen opens: Enter Jordan's number as shown below and press the Dial softkey; Jordan's phone rings and Jordan answers: Consult with Jordan and then press the Trans.

  • Page 69: Parking A Call

    Only employees configured in the Skype for Business server's GCP parameter can pick up the call. Consult your system administrator if required. Version 2.0.13B 430HD and 440HD IP Phone...

  • Page 70: Hosting 3-Way Conference Calls

    430HD and 440HD IP Phone Hosting 3‐Way Conference Calls You can establish a 3-way conference call with two other parties. Note: • This section describes 3-way conferencing when Better Together over Ethernet (BToE) is not installed. • For details on 3-way conferencing when BTOE is installed, see Section 6.2.3.

  • Page 71: Setting Up Better Together Over Ethernet

    Ethernet' on AudioCodes' 400HD Series of IP Phones. BToE enables operations to be mirrored on both AudioCodes' IP phone and the Skype for Business client on the PC, so that these operations can be controlled from either the IP phone or the PC, whichever is convenient to the user at the time, for enhanced unified communications and optimized enterprise efficiency.

  • Page 72: Figure 6-2: Welcome To The Installshield Wizard

    430HD and 440HD IP Phone Figure 6-2: Welcome to the InstallShield Wizard Click the Next button; the License Agreement screen opens. Figure 6-3: License Agreement Select the I accept… option and click Next. User's Manual Document #: LTRT-11937...

  • Page 73: Figure 6-4: License Agreement

    Click Next; the Destination Folder screen opens. Figure 6-5: Destination Folder To change the default Destination Folder, click Change and proceed to step 6. To leave the Destination Folder at its default, click Next and proceed to step 7. Version 2.0.13B 430HD and 440HD IP Phone...

  • Page 74: Figure 6-6: Change Current Destination Folder

    Click OK; you're returned to the Destination Folder screen. Click Next; the Ready to Install screen opens. Figure 6-7: Ready to Install Click the Install button; the Installing AudioCodes Better2Gether screen opens indicating installation progress status. User's Manual Document #: LTRT-11937...

  • Page 75: Figure 6-8: Installing Audiocodes Better2Gether

    Wait until the following screen is displayed: Figure 6-9: InstallShielf Wizard Completed Click the Finish button and then check your Windows taskbar and locate the newly displayed AudioCodes icon (AC) as shown below: Version 2.0.13B 430HD and 440HD IP Phone...

  • Page 76: Figure 6-10: Audiocodes Icon In Taskbar

    430HD and 440HD IP Phone Figure 6-10: AudioCodes Icon in Taskbar Wait until the “Installing device driver software” process completes: Check your programs in the Control Panel > Programs. You should see: Figure 6-11: Control Panel>Programs>AudioCodes Better2Gether Note: You can use this entry in the Control Panel > Programs to uninstall.

  • Page 77: Making Sure Btoe Is Correctly Installed

    User's Manual 6. Performing Advanced Operations Figure 6-12: Computer Management > Services and Applications Access the Device Manager and locate 'AudioCodes B2GoE USB driver'. Figure 6-13: Device Manager > AudioCodes B2GoE USB Driver You've successfully installed the program. 6.1.2 Making Sure BToE is Correctly Installed This section shows how to make sure Better Together over Ethernet is correctly installed.

  • Page 78: Configuring The Btoe Tcp Port

    430HD and 440HD IP Phone  To make sure BToE is correctly installed: Click the AC (AudioCodes) taskbar icon; the following menu pops up: Figure 6-14: Popup Menu Select the About… menu option to verify the DLL and BToE version: Figure 6-15: About AC BToE 6.1.3...

  • Page 79: Pairing The Btoe Pc Application With The Ip Phone

     6.1.4 Pairing the BToE PC Application with the IP Phone This section shows how to pair AudioCodes' BToE PC application with the IP phone using a pair code. Pair like this: Generate a pair code (see Section 6.1.4.1) Connect the IP phone and BToE PC application using the pair code (see Section 6.1.4.2) Note: •...

  • Page 80: Connecting The Ip Phone With The Btoe Pc Application

    This section shows how to connect the IP phone with the BToE PC application.  To connect the two: Open the AudioCodes BToE Connect screen: Click the BToE client icon placed on your taskbar after installation; the following popup menu opens. Figure 6-18: Popup Menu...

  • Page 81: Figure 6-22: Popup Menu: 'Disconnect' Enabled, 'Phone Pairing' Disabled

    Taskbar Icon BToE's connection state BToE is connected BToE is disconnected BToE is connected but a failure is preventing a correct connection. The failure can be a network problem or the wrong pair code was defined. Version 2.0.13B 430HD and 440HD IP Phone...

  • Page 82: Connecting The Skype For Business Client With The Ip Phone

    You can activate the application again from the Start menu as shown in Figure 6-25. Figure 6-25: Start > Programs > AudioCodes > BToE Controller 6.1.5 Connecting the Skype for Business Client with the IP Phone This section shows how to connect the Microsoft Skype for Business client with the IP phone using the Skype for Business login screen.

  • Page 83: Making Sure Ip Phone/ Skype For Business Client Are Paired

    In the Skype for Business client application, in the lowermost left corner of the screen, click the Select Primary Device icon ; the following popup menu opens: Make sure Handset AudioCodes 400HD Phone is selected. Note: • When answering an incoming video call with a paired phone, the call is established. The default device is the PC speaker/microphone rather than the phone.

  • Page 84: Making Sure The Ip Phone Is Paired

    430HD and 440HD IP Phone 6.1.6.2 Making Sure the IP Phone is Paired You can determine from the IP phone's idle screen if the phone is paired with the Skype for Business client. The idle screen below indicates the phone is not paired: The two interlocked rings in the idle screen below indicates the phone is paired.

  • Page 85: Using Btoe Functions

    Before using BToE functions, you need to install BToE. See the Administrator's Manual for detailed information on installing BToE. Before using BToE functions, make sure in the Skype for Business client that the 'Primary Device' selected is Handset AudioCodes BToE. 6.2.1 Signing In You can sign in to the IP phone from the Skype for Business client.

  • Page 86: Making A Call (Click-To-Dial)

    430HD and 440HD IP Phone 6.2.2 Making a Call (Click-to-Dial) You can make a call from the PC Skype for Business client or from the IP phone; in both cases, the one operation mirrors the other, providing an enhanced unified communications experience and optimizing enterprise efficiency.

  • Page 87: Transferring A Call

    -OR- perform a consultative transfer as follows: • From your PC Skype for Business client you can also perform a consultative transfer or non-consultative (blind) transfer. The operation is mirrored in your IP phone. Version 2.0.13B 430HD and 440HD IP Phone...

  • Page 88: Using The Boss Admin (Shared Line Appearance) Feature

    430HD and 440HD IP Phone Using the Boss Admin (Shared Line Appearance) Feature This section shows how to use the Boss Admin (SLA) feature. The feature allows a relationship to be established between a boss's phone and an administrative secretary's phone. The feature streamlines office workflow and enhances efficiency.

  • Page 89: Viewing Bosses And Admins

    -OR- pressing the CONTACTS key on the phone. 6.3.5.1 Using Boss' Line Key You can make a call on behalf of Boss by pressing Boss' line key in the Admin's phone's idle screen. Version 2.0.13B 430HD and 440HD IP Phone...

  • Page 90: Using The Destination Phone Number's Keys

    430HD and 440HD IP Phone  To make a call on behalf of Boss using Boss' line key: In the Admin's phone's idle screen, press the Boss' line key; this screen opens: Navigate down and select the Call on behalf option; the NEW CALL screen opens.

  • Page 91: Using The Contacts Key On The Phone

    Press the OK softkey. Press the MENU key on the device and from the Call Menu screen that opens, select the Redirect call to boss VM option; the call is forwarded to Boss' voicemail. Version 2.0.13B 430HD and 440HD IP Phone...

  • Page 92: Redirecting An Incoming Call To Boss' Voicemail

    430HD and 440HD IP Phone 6.3.8 Redirecting an Incoming Call to Boss' Voicemail Admin can redirect an incoming call to Boss' voicemail without answering it. For this feature to be supported, Microsoft Exchange Unified Messaging - including voicemail - must be activated on Boss’...

  • Page 93: Admin Picks Up A Call From Boss

    Admin can short-press the Programmable Key on the phone to call Boss or to call a recipient on behalf of Boss. Call = select to call Boss  On Behalf = select to call another recipient on behalf of Boss  Version 2.0.13B 430HD and 440HD IP Phone...

  • Page 94: Retrieving Voicemail Messages

    430HD and 440HD IP Phone Retrieving Voicemail Messages New messages are in your voicemail if: The Ring LED on the front of the phone is permanently lit blue (see Figure 2-1, label 1).  An envelope icon is displayed in the phone's LCD.

  • Page 95: Troubleshooting

    Verify that your headset is securely plugged into the Headset has no Headset not  headset port located on the side of the phone. audio connected properly Verify that the headset volume level is adjusted  adequately (see Section 4.12.5). Version 2.0.13B 430HD and 440HD IP Phone...
  • Page 96 AudioCodes 400HD Series of High Definition IP Phones HD VoIP 430HD and 440HD IP Phones User’s Manual 430HD and 440HD IP Phones for Microsoft Skype for Business Version 2.0.13B www.audiocodes.com...

This manual is also suitable for:

430hd

Table of Contents