Admin Picks Up A Call From Boss; Admin 1 Picks Up A Call From Admin 2; Admin's Phone Notifies Recipient That Admin's Call Is On Behalf Of Admin's Boss; Admin Calling Boss, Admin Calling A Recipient On Behalf Of Boss - AudioCodes 440HD User Manual

User's Manual

6.3.12 Admin Picks up a Call from Boss

Admin can pick up a call from Boss:
A call comes in and Admin determines that Boss has answered it because Admin didn't

answer and the Programmable Key on Admin's phone is flashing
Admin long-presses the Programmable Key to verify that Boss indeed answered and is in a

call
If Boss puts the caller on hold, the Pick up softkey displays on Admin's phone

Admin presses the Pick up softkey and picks up the call from Boss
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6.3.13 Admin 1 Picks up a Call from Admin 2

Admin 1 can pick up a call from Admin 2:
A call comes in and Admin 2 answers it on behalf of Boss
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Admin 1 sees in Admin 1's LCD that Admin 2 has taken the call on behalf of Boss
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Admin 1 long-presses the Programmable Key
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If Admin 2 puts the caller on hold, the Pick up softkey displays in Admin 1's LCD
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Admin 1 presses the Pick up softkey and picks up the call from Admin 2
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6.3.14 Admin's Phone Notifies Recipient that Admin's Call is on Behalf of
Admin's Boss
Admin's phone notifies the recipient that Admin is calling on behalf of Admin's Boss. This function
applies to external recipients as well.

6.3.15 Admin Calling Boss, Admin Calling a Recipient on Behalf of Boss

Admin can short-press the Programmable Key on the phone to call Boss or to call a recipient on
behalf of Boss.
Call = select to call Boss

On Behalf = select to call another recipient on behalf of Boss
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Version 2.0.13B
6. Performing Advanced Operations
93 430HD and 440HD IP Phone