Transferring Calls; Performing A Blind Transfer - AudioCodes 445HD User Manual

8. Performing Advanced Operations
8.8

Transferring Calls

You can transfer a call to another party using blind transfer (default) or consultative transfer.
Transfer Method
Blind
Consultative
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8.8.1

Performing a Blind Transfer

A second party can be transferred to a third party before the third party answers, without consulting
with them.
To perform a blind transfer:
1. Bob Smith asks you – John Kennedy - to transfer him to Allen Gray. Press the TRANSFER key
on the phone or press the Call Menu softkey > Blind transfer. Bob is put on hold.
2. Enter Allen Gray's number (2309) and then select Transfer.
3. On the other side, Allen Gray's phone (2309) rings. Your phone - John – is immediately
disconnected from Bob Smith who is transferred to Allen Gray.
Connects another party to a third party before the third party answers.
Connects another party to a third party after the third party answers and agrees to
The hard TRANSFER key on the phone by default performs a blind transfer.
Your network administrator can change the key's default functionality to consultative
transfer (see the Administrator's Manual for more information).
Description
take the call from the second party.
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