Transferring Calls; Performing A Blind Transfer - AudioCodes C450HD User Manual

User's Manual
7.7

Transferring Calls

You can transfer a call to another party using blind transfer (default) or consultative transfer.
Transfer
Blind
Consultative
Note:
The hard TRANSFER key on the phone by default performs a blind transfer.
•
• Your network administrator can change the key's functionality to consultative transfer.
See the Administrator's Manual for more information.
7.7.1

Performing a Blind Transfer

You can transfer a call to a destination party without consulting them.
 To perform a blind transfer:
1.
Steven asks you – Alan - to transfer him to Hilary. Press the TRANSFER hard key on the
phone or touch the BXfer softkey (or touch the Call Menu softkey and then touch the menu
option Blind transfer). Steven is put on hold.
2. In the 'Blind transfer to' field, enter Hilary's number (4697) and then touch the Transfer
softkey or wait; Hilary's phone rings.
3. When Hilary picks up, Steve is automatically transferred to Hilary and your call with Steve is
automatically disconnected.
Description
Connects another party to a third party before the third party answers.
Connects another party to a third party after the third party answers and
agrees to take the call from the second party.
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7. Performing Advanced Operations
C450HD IP Phone