Page 1 Administrator’s Manual AudioCodes High Definition IP Phones Series 400HD IP Phones Series - Teams Compatible Version 3.4.4...
Page 3: Table Of Contents
Administrator's Manual Contents Table of Contents Introduction ....................... 17 Automatic Mass Provisioning of IP Phones using DHCP ......19 Preparing the Microsoft Skype for Business Environment for IP Phones ..21 2.1.1 Making Sure DHCP Server Options are Correctly Configured ......21 2.1.1.1 DHCP Option 43 ...................
Page 4 400HD IP Phones Series - Teams Compatible 3.4.3 Configuring an Outbound Proxy ................66 3.4.4 Configuring IP Phone Office 365 Services via HTTP Proxy Support ..... 66 3.4.5 Configuring Dialing ....................68 3.4.5.1 Adjusting the DTMF Level ..............68 3.4.5.2 Configuring Automatic Dialing ...............
Page 5 Administrator's Manual Contents 3.6.6 Configuring T9 ....................121 3.6.7 Configuring the Caller Name to be Displayed ............. 121 Configuring Microsoft Skype for Business Features ........123 Microsoft Screen Theme .................. 123 Configuring Phone Status and User Status Timeouts ........123 Park Call ......................
Page 6 400HD IP Phones Series - Teams Compatible 4.16 Configuring Phones to Operate in an OVR Deployment ........ 163 4.17 Disabling Local 3-Way Conferencing Capability ..........164 4.18 Blocking All Phone Users from Signing Out ..........164 4.19 Enabling HotDesking ..................164 4.20 Uploading Logs to Microsoft Server for Support Purposes ......
Page 7 Step 7: Mount Phone on Base Stand, Expansion Module on Base Stand ... 204 Alternative Automatic Provisioning Methods ..........205 B.1 Static DNS Record Method ................205 B.2 AudioCodes' HTTPS Redirect Server .............. 207 Recovering AudioCodes' IP Phone..............209 C.1 Identifying that the Phone is in Recovery Mode..........209 C.2 Making Sure the Phone is in Recovery Mode ..........
Page 8 400HD IP Phones Series - Teams Compatible F.2.5 Verify Files Successful Upload................226 Add Parameters to Provision in the Teams Phone Template ......226 Upgrade the Phone to Teams Compatible Transition Firmware ....227 Generate Configuration on the Phone ............227 Verify Successful Upgrade to Teams Native ..........
Page 9 Figure 2-24: Policy Settings – Available Options ................34 Figure 2-25: Policy Settings – Summary .................... 35 Figure 2-26: DHCP GUI - Policy Name: AudioCodes IPP User Class ..........35 Figure 2-27: Web Interface - Configuration File ................. 37 Figure 2-28: Web Interface – Loading a New Configuration File ............38 Figure 3-1: HTTP Proxy Functioning ....................
Page 10 Figure 4-26: BToE Disconnected ..................... 150 Figure 4-27: Popup Menu: BToE Disconnected ................150 Figure 4-28: Start > Programs > AudioCodes > BToE Controller ............. 151 Figure 4-29: Sign-in Request Prompt ....................152 Figure 4-30: Web Interface - Configuration File ................155 Figure 4-31: Skype for Business Client –...
Page 11 Administrator's Manual Contents Figure C-11: Release Information page ................... 217 Figure C-12: Personal Settings (Left HRS | Right 450HD and C450HD) .......... 217 Figure C-13: UI Theme ........................218 Version 3.4.4 400HD IP Phones Series - Teams Compatible...
Page 12 Table 2-3: DHCP Option 120 Configuration Reference ..............22 Table 2-4: DHCP Option 120 Configuration Reference ..............22 Table 2-5: DHCP User Class Entry for Each AudioCodes Phone Model Deployed ......25 Table 2-6: Forcing Sign-In with PIN Code ..................39 Table 2-7: Online Sign-In ........................
Page 13 Administrator's Manual Contents Table 3-45: Server-side Authentication .................... 100 Table 3-46: Server Certificate Validation for Secured HTTPS Communications over SSL ....102 Table 3-47: EAP MD5 Parameters ....................104 Table 3-48: EAP TLS Parameters ....................105 Table 3-49: HTTPS Parameter ......................106 Table 3-50: Configuring HTTP/S Server ..................
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Page 15 Please contact your local recycling authority for disposal of this product. Customer Support Customer technical support and services are provided by AudioCodes or by an authorized AudioCodes Service Partner. For more information on how to buy technical support for AudioCodes products and for contact information, please visit our website at https://www.audiocodes.com/services-support/maintenance-and-support.
Page 16 400HD IP Phones Series - Teams Compatible Related Documentation Document Name 445HD IP Phone Quick Guide – Teams Compatible 445HD IP Phone User’s Manual - Teams Compatible 450HD IP Phone Quick Guide - Teams Compatible 450HD IP Phone User’s Manual - Teams Compatible C450HD IP Phone Quick Guide - Teams Compatible C450HD IP Phone User’s Manual - Teams Compatible HRS Conference Device Quick Guide - User’s Manual - Teams Compatible...
Page 17: Introduction
Administrator's Manual 1. Introduction Introduction This Administrator's Manual is intended for administrators responsible for provisioning AudioCodes' 400HD Series of IP Phones deployed with Microsoft Skype for Business in an enterprise network. Note: AudioCodes Skype for Business devices support Microsoft ‘Teams Compatible’.
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Page 19: Automatic Mass Provisioning Of Ip Phones Using Dhcp
2. Automatic Mass Provisioning of IP Phones using DHCP Automatic Mass Provisioning of IP Phones using DHCP This section shows how to automatically provision a mass deployment of AudioCodes IP phones in a Microsoft Skype for Business environment. Note: Instead of using DHCP as the automatic provisioning method, you can alternatively use Static DNS Record or SIP SUBSCRIBE and NOTIFY messages.
Page 20: Figure 2-1: Setting Up Automatic Provisioning
400HD IP Phones Series - Teams Compatible Figure 2-1: Setting up Automatic Provisioning Prepare the Microsoft Skype for Business environment for IP phones, e.g., configure the DHCP server with DHCP Option 160 to point to the provisioning server’s URL Without signing in, save a single phone’s default configuration as a .cfg file, using the Web interface Configure this single phone to perform according to your specific performance requirements in the enterprise...
Page 21: Preparing The Microsoft Skype For Business Environment For Ip Phones
Administrator's Manual 2. Automatic Mass Provisioning of IP Phones using DHCP Preparing the Microsoft Skype for Business Environment for IP Phones Before plugging in and playing the phones in an enterprise's Microsoft Skype for Business environment, make sure the environment is ready for them. To prepare it for phones, you must set up: Front End Skype for Business Server Domain Controller, including:...
Page 22: Dhcp Option 43
400HD IP Phones Series - Teams Compatible 2.1.1.1 DHCP Option 43 Option 43 comprises the five sub-options 001-005 shown in the figure above and in the table below. These point the phone to the location of the Certificate Provisioning service on the Skype for Business server.
Page 23: Dhcp Scope Option
2. Automatic Mass Provisioning of IP Phones using DHCP 2.1.1.5 DHCP Scope Option Use a DHCP Scope Option if vendor phones other than those of AudioCodes are deployed in the same enterprise as AudioCodes' phones and a DHCP Option cohabitation issue consequently occurs.
Page 24: Figure 2-5: Dhcp User Classes
Bytes window in Wireshark below for an illustrative example, and see the table below for the other AudioCodes phone models) to be sent from the phone during DHCP Discover via Option 77 (supported by DHCP Server 2008). Do this for each AudioCodes phone model so that a User Class entry for each model deployed will exist when completed.
Page 25: Figure 2-7: Packet Bytes Window
Administrator's Manual 2. Automatic Mass Provisioning of IP Phones using DHCP Figure 2-7: Packet Bytes Window Make sure one DHCP User Class entry exists for each AudioCodes phone model deployed in the enterprise. Figure 2-8: DHCP User Classes Table 2-5: DHCP User Class Entry for Each AudioCodes Phone Model Deployed...
Page 26: Figure 2-9: Set Predefined Options
Figure 2-9: Set Predefined Options From the 'Option class' dropdown, select DHCP Standard Options, and then click Add… Figure 2-10: Predefined Options and Values Add the AudioCodes 160 Option as shown below, and then click OK. Administrator's Manual Document #: LTRT-09960...
Page 27: Figure 2-11: Option Type - Add Audiocodes 160 Option
DHCP Option 160 in the enterprise's DHCP server. Decide if the DHCP Scope Option needs to be assigned to phones in a specific VLAN (Scope), or to the entire server (acrtplab-ad.audiocodes.local) for IPv4 addresses. VLAN Scope Assign to a specific VLAN (Scope of IP addresses such as the Scope below 172.17.0.0, or to multiple Scopes, to be performed separately on each Scope).
Page 28: Figure 2-13: 'Scope Leased' Folder - Configure Options
'Scope Options' and select Configure Options… Figure 2-14: Configure Options 1 -OR- Server Option If assigning to the entire server (acrtplab-ad.audiocodes.local), select the 'Server Options' folder under server IPv4, right-click 'Server Options' and select Configure Options... Administrator's Manual Document #: LTRT-09960...
Page 29: Figure 2-15: Configure Options 2
Figure 2-16: Server Options Add each phone’s User Class. You have successfully created separate Scope Options that will only allow AudioCodes phones to connect to the Device Manager when they boot up and will not allow other vendor phones from receiving Device Manager server as their configuration server.
Page 30: Figure 2-17: Scope Options Created [Illustrative Purposes Only]
400HD IP Phones Series - Teams Compatible Figure 2-17: Scope Options Created [Illustrative Purposes Only] Defining a User Class on Windows 2012, using 'Policies' Right-click Polices and from the menu that pops up, select New Policy: Figure 2-18: New Policy Administrator's Manual Document #: LTRT-09960...
Page 31: Figure 2-19: Dhcp Policy Configuration Wizard - Policy Name
Administrator's Manual 2. Automatic Mass Provisioning of IP Phones using DHCP Figure 2-19: DHCP Policy Configuration Wizard – Policy Name In the 'Policy Name' field, enter the name of the policy and click Next. Figure 2-20: DHCP Policy Configuration Wizard - Add Version 3.4.4 400HD IP Phones Series - Teams Compatible...
Page 32: Figure 2-21: Add/Edit Condition
400HD IP Phones Series - Teams Compatible Click Add as shown in the figure above; the Add/Edit Condition screen opens: Figure 2-21: Add/Edit Condition From the 'Criteria' dropdown, select User Class. From the 'Operator' dropdown, select Equals. From the 'Value' dropdown, select the relevant user class created in the previous step (445HD / 450HD / C450HD / RX50) and then click Add.
Page 33: Figure 2-22: Policy Conditions
Administrator's Manual 2. Automatic Mass Provisioning of IP Phones using DHCP Figure 2-22: Policy Conditions Click Next; the policy settings screen opens: Figure 2-23: Policy Settings – IP Address Range for the Policy Version 3.4.4 400HD IP Phones Series - Teams Compatible...
Page 34: Figure 2-24: Policy Settings - Available Options
Figure 2-24: Policy Settings – Available Options From the 'Vendor class' dropdown, select DHCP Standard Options, as shown above. Scroll down in the 'Available Options' pane until you locate the predefined Audiocodes Option160 option, and then select it. In the 'String value' field, enter the correct provisioning URL, and click Next; the Summary screen opens, shown in the figure on the next page.
Page 35: Figure 2-25: Policy Settings - Summary
Click Finish to complete the settings. Make sure the new policy name is displayed in the DHCP GUI, as shown in the figure below: Figure 2-26: DHCP GUI - Policy Name: AudioCodes IPP User Class Version 3.4.4 400HD IP Phones Series - Teams Compatible...
Page 36: Making Sure The Dhcp Server Is Correctly Configured For Auto Provisioning
400HD IP Phones Series - Teams Compatible 2.1.2 Making Sure the DHCP Server is Correctly Configured for Auto Provisioning After creating a .cfg configuration file (see Section 2.2), place it - and the software file (img) and other files such as tone files - on a provisioning server from where the IP phones can download and install it.
Page 37: Creating A Configuration File For Auto Provisioning
Administrator's Manual 2. Automatic Mass Provisioning of IP Phones using DHCP Creating a Configuration File for Auto Provisioning Most phones deployed in an enterprise typically require identical configuration settings. Best practice for creating a configuration file for auto provisioning is to: Without signing in, use the Web interface to save a single phone’s default configuration (factory settings) as a .cfg file.
Page 38: Configuring The Phone According To Requirements
400HD IP Phones Series - Teams Compatible 2.2.2 Configuring the Phone According to Requirements You must configure a phone according to your specific requirements in the enterprise.  To configure a phone according to your specific requirements in the enterprise: Use Section as reference.
Page 39: Signing In To The Phone
Administrator's Manual 2. Automatic Mass Provisioning of IP Phones using DHCP Navigate to the folder in which you stored the delta configuration .cfg file, select it, and then click Submit; the configuration file is loaded to the phone. 2.2.5.2 Signing In to the Phone For instructions on how to sign in through the phone's screen, see the phone's User’s ...
Page 40: Online Sign-In Through Microsoft's Cloud Pbx
400HD IP Phones Series - Teams Compatible Parameter Description [0] (Default) Allows sign-in with user credentials  and with user extension number and PIN code. [1] Sign-in can only be with user extension  number and PIN code. 2.2.5.7 Online Sign-in through Microsoft's Cloud PBX Users can sign in, connect and authenticate with Microsoft's Cloud PBX (online sign-in), Microsoft's cloud-hosted version of enterprise voice.
Page 41: Disabling Autodiscover Web Service Protocol
Administrator's Manual 2. Automatic Mass Provisioning of IP Phones using DHCP  To sign-in: Open the Configuration File page in the Web interface (Management tab > Manual Update > Configuration File). Configure the parameter using the table below as reference. Table 2-7: Online Sign-In Parameter Description...
Page 42: Troubleshooting Automatic Provisioning
400HD IP Phones Series - Teams Compatible Troubleshooting Automatic Provisioning 2.5.1 Using the Phone Screen Use the table below to help troubleshoot deployment problems that can occur after preparing the enterprise network environment for IP phone deployment. Tip: Use the first phone that you deploy as an indicator for the entire deployment. If the first phone plugs in and plays without irregularities, all phones deployed after it should also.
Page 43 Administrator's Manual 2. Automatic Mass Provisioning of IP Phones using DHCP Problem / Phone Screen Notification Corrective Action Make sure 'Location look up' is configured by the Phone Screen Notification:  management shell in the Skype for Business "Location look-up failed. server.
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Page 45: Manual Configuration Of A Single Ip Phone
Administrator's Manual 3. Manual Configuration of a Single IP Phone Manual Configuration of a Single IP Phone Most phones in an enterprise typically require identical configuration settings. Best practice is therefore to manually configure a single IP phone with the settings you require, and then to use the delta configuration (the difference between the default and your configured settings) to automatically provision all phones in the enterprise via DHCP.
Page 46: Table 3-1: Network Settings - Static Ip
400HD IP Phones Series - Teams Compatible  To change the LAN Connection Type: Open the Configuration File page in the Web interface (Management tab > Manual Update > Configuration File). Configure the parameters using the table below as reference. Table 3-1: Network Settings –...
Page 47 Administrator's Manual 3. Manual Configuration of a Single IP Phone Parameter Description [0] Disable (default)  [1] Enable  Note: If enabled, network/lan/fixed_ip/netmask must be set. network/lan/dhcp/gateway/enabled Enables setting the default gateway manually. [0] Disable (default)  [1] Enable  Note: If enabled, network/lan/fixed_ip/gateway must be set.
Page 48: Configuring Lan Port / Pc Port
400HD IP Phones Series - Teams Compatible 3.1.2 Configuring LAN Port / PC Port Port settings can be configured using the Configuration File. Note: This section does not apply to the RX50 conference phone.  To define phone port settings: Open the Configuration File page (Management tab >...
Page 49: Configuring Vlan Settings
Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.1.3 Configuring VLAN Settings VLAN settings can be configured using the Web interface, Configuration File, or the phone's screen.  To configure the phone’s VLAN settings: Open the Configuration File page (Management tab > Manual Update > Configuration File).
Page 50: Configuring Personal Settings
400HD IP Phones Series - Teams Compatible Configuring Personal Settings 3.2.1 Configuring Language This section describes how to configure the language displayed in the phone screen. Language displayed can be configured using the Configuration File.  To choose a language: Use the table below as reference.
Page 51: Configuring Function And Programmable Keys
Administrator's Manual 3. Manual Configuration of a Single IP Phone Configuring Function and Programmable Keys Function Keys can be configured for Speed Dials and for Multicast Paging. Function Keys are located on the sidecar. On the 445HD phones: Up to 33 Function Keys can be configured for Speed Dialing or for Multicast Paging. ...
Page 52: Configuring A Function Key
400HD IP Phones Series - Teams Compatible Parameter Name Description Hot_Desking  Allows the user to quickly call someone whose personal_settings/functional_key/n/speed_dial_nu number is often used or is hard to remember. mber Default: 4403. personal_settings/functional_key/n/line Corresponding to the line ID. n = the value you configured as the line index.
Page 53: 445Hd, 450Hd, C450Hd And Rx50
Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.3.1.2 445HD, 450HD, C450HD and RX50 On the 450HD and C450HD phones, 1-8 Function Keys are available in the idle screen, four keys on the left side of the screen and four on the right. On the 450HD phone + Expansion Module and C450HD phone + Expansion Module, Function Keys 9-48 are available in the phone's sidecar to the right of the phone's physical interface.
Page 54: Configuring Programmable Keys
 Note: • Both caller and called party phones must be AudioCodes phones. Device Lock must be disabled on the called party’s phone • The call runs via the Skype for Business server as a regular call when the phone •...
Page 55 Administrator's Manual 3. Manual Configuration of a Single IP Phone Parameter Name Description VocaNOM is a service that lets users vocalize a destination number to call, instead of manually dialing it. Speed Dial lets users quickly access and dial numbers they use often. Speed Dial indicates the presence status of people for whom speed dials are configured.
Page 56: Configuring Programmable Softkeys For A Customized Ui Experience
400HD IP Phones Series - Teams Compatible 3.3.3 Configuring Programmable Softkeys for a Customized UI Experience Users can configure Programmable Softkeys for New Call state, Ongoing call state and Idle screen state as part of the phone’s capability of allowing a customized user interface experience.
Page 57: Configuring A Programmable Softkey To Allow Paging During An Ongoing Call | Call Hold | Call Park
Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.3.4 Configuring a Programmable Softkey to Allow Paging during an Ongoing Call | Call Hold | Call Park Network administrators can allow users to perform paging during an ongoing call, call hold and call park.
Page 58: Configuring Tones
400HD IP Phones Series - Teams Compatible 3.3.5 Configuring Tones This section shows how to configure ring tones using the Configuration File and how to upload them to the phone. 3.3.5.1 Configuring CPT Regional Settings It’s important to match your phone’s Call Progress Tones (CPT) to the country in which your phone is located.
Page 59 Administrator's Manual 3. Manual Configuration of a Single IP Phone Parameter Description Defines the cadence type of the tone. voip/regional_settings/call_progress_tones/  %d/cadence [0] - Continuous signal  [1] - Cadence signal  [2] - Burst signal  Defines the low frequency (in Hz) of the tone. voip/regional_settings/call_progress_tones/ %d/frequency_a Range: 300 - 1980 Hz, in steps of 1 Hz.
Page 60: Uploading Ring Tones
400HD IP Phones Series - Teams Compatible 3.3.5.2 Uploading Ring Tones This section shows how to upload ring tones using the Configuration File. Note: The ring tone file must be in WAV file format (A/Mu-Law, 8-kHz audio sample rate • and 8-bit audio sample size or PCM 16-kHz audio sample rate and 16-bit audio sample size, Intel PCM encoding).
Page 61: Configuring Phone Screen Settings
Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.3.6 Configuring Phone Screen Settings This section shows how to configure phone screen settings using the Configuration File. Note: The 445HD, 450HD, C450HD and RX50 screen contrast parameters apply only if Microsoft Skype for Business' online Power Save Mode feature is enabled, i.e., the parameters apply only to online users.
Page 62 400HD IP Phones Series - Teams Compatible Parameter Description personal_settings/lcd_active_mode_brightness_low Configures the LOW level of brightness when the screen is in 'active mode'. Minimum: 0. Maximum: 31. Default: 20. personal_settings/lcd_active_mode_brightness_medium Configures the MEDIUM level brightness when the screen is in 'active mode'.
Page 63: Configuring A Distinctive Ring Tone
Administrator's Manual 3. Manual Configuration of a Single IP Phone Parameter Description personal_settings/lcd_night_mode_brightness_high Configures the HIGH level of brightness when the screen is in 'night mode'. Minimum: 0. Maximum: 31. Default: 26. There is no timeout for 'night mode'. personal_settings/lcd_night_mode_brightness_low Configures the LOW level of brightness when the screen is in 'night mode'.
Page 64: Configuring Voip Settings
400HD IP Phones Series - Teams Compatible Configuring VoIP Settings This section shows how to configure VoIP settings. Only the settings documented in this Administrator's Manual are applicable. 3.4.1 Configuring TLS/SSL over SIP This section shows how to configure TLS/SSL over SIP using the Configuration File. TLS/SSL authenticates and secures communications over SIP using certificate-based authentication and symmetric encryption keys.
Page 65: Configuring Tls/Ssl Over Sipe
Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.4.2 Configuring TLS/SSL over SIPE This section shows how to configure TLS/SSL over SIPE using the Configuration File. TLS/SSL authenticates and secures communications using certificate-based authentication and symmetric encryption keys. ...
Page 66: Configuring An Outbound Proxy
The phone then forwards Office 365 HTTP services designated to port 80/443 (TLS), to AudioCodes' HTTP reverse proxy embedded within the OVR, instead of to the original destination (origin server), similarly to the way in which the phone directs SIP traffic to the OVR instead of directly to Office 365 SIP servers.
Page 67: Figure 3-1: Http Proxy Functioning
80/HTTP and 443/TLS are used by default. This parameter requires the phone to be rebooted. Note: HTTP Proxy limitations are: The feature is only applicable to users who have the AudioCodes OVR VoIP • application running on AudioCodes' Mediant 800B or 1000B devices in their enterprise.
Page 68: Configuring Dialing
400HD IP Phones Series - Teams Compatible 3.4.5 Configuring Dialing This section shows how to configure Dialing parameters. Only the parameters documented in this section are applicable. 3.4.5.1 Adjusting the DTMF Level Network administrators can adjust the DTMF level of the phone to suit personal requirements.
Page 69: Configuring Automatic Dialing
Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.4.5.2 Configuring Automatic Dialing This section shows how to configure Automatic Dialing using the Configuration File.  To activate automatic dialing: Open the Configuration File page (Management tab > Manual Update > ...
Page 70: Configuring Pause Dialing For A Speed Dial To An Ext. Behind An Ivr
400HD IP Phones Series - Teams Compatible 3.4.5.3 Configuring Pause Dialing for a Speed Dial to an Ext. behind an IVR Pause dialing can be configured for a Speed Dial to create a time break, typically requried for a Speed Dial which dials a destination extension number that is behind an Interactive Voice Response (IVR) system.
Page 71: Configuring Default Audio Device
Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.4.5.4 Configuring Default Audio Device This section shows how to configure the Default Audio Device using Configuration File.  To select the default Audio Device: Open the Configuration File page (Management tab > Manual Update > ...
Page 72: Enabling Direct Voice Dialing
3.4.6 Enabling Direct Voice Dialing Users can use the AudioCodes VocaNOM voice dialing service to directly voice dial other parties by vocalizing their name. Additionally, the phone numbers of parties who are voice- dialed are displayed in the the Call Log from where users can redial. The feature powers up efficiency in organizations, increases productivity and improves users’...
Page 73: Disabling The Phone Microphone
Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.4.7 Disabling the Phone Microphone This section shows how to disable the phone's microphone, which by default is enabled. Enterprise's may require this restriction to enhance confidentiality in the organization. The feature can be disabled using the Configuration File.
Page 74: Configuring The Transfer Key To Perform Consultative Transfer
400HD IP Phones Series - Teams Compatible 3.4.8 Configuring the TRANSFER Key to Perform Consultative Transfer The phone's hard TRANSFER key by default performs blind transfer but you can change the default for the key to perform consultative transfer. You need to reconfigure the parameter 'voip/signalling/sip/hk_blind_transfer/enable' as shown in this section.
Page 75: Disabling The Bxfer (Blind Transfer) Softkey
Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.4.10 Disabling the BXfer (Blind Transfer) Softkey This section shows how to disable the BXfer softkey displayed by default in the phone's screen during a call. If the network administrator disables the BXfer softkey, Hold will be instead.
Page 76: Enabling Electronic Hook Switch
The headset's base unit connects to the phone's headphone port. The Audio connector connects to the headphone's port. The management connector connects to the Auxiliary port using a DHSG cable which can be ordered from AudioCodes. The feature can be enabled using the Configuration File. The feature allows users to handle calls, i.e., answer calls and change volume level, with EHS-capable wireless headsets at a...
Page 77: Disabling Audial Call Waiting Indication
Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.4.12 Disabling Audial Call Waiting Indication This section shows how to disable the audial call waiting indication (beep progress tone) so that only visual indication for call waiting occurs. Audial call waiting indication can interfere with a conversation.
Page 78: Disabling Call Forward
400HD IP Phones Series - Teams Compatible 3.4.13 Disabling Call Forward By default, the call forward feature is enabled on all users’ phones unless the phone is configured as a CAP, but the network administrator can disable the feature on phones if enterprise policy, for example, requires this.
Page 79: Configuring Disconnect If Handset On-Hooked After Putting Call On Hold
Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.4.15 Configuring Disconnect if Handset On-Hooked after Putting Call on Hold This section describes how to configure the phone so that when using the handset in a call, if the call is put on hold and the handset is then on-hooked, audio switches to the speaker and the call is not disconnected.
Page 80: Configuring Media Streaming
400HD IP Phones Series - Teams Compatible 3.4.16 Configuring Media Streaming This section describes configuring the Media Streaming parameters. Only the parameters documented in this section are applicable. 3.4.16.1 Configuring Quality of Service This section shows how to configure Quality of Service (QoS) using the Configuration File. ...
Page 81: Configuring Codecs
Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.4.16.2 Configuring Codecs This section shows how to configure codecs using the Configuration File.  To define the codecs: Open the Configuration File page (Management tab > Manual Update > •...
Page 82 400HD IP Phones Series - Teams Compatible Parameter Description voip/codec/codec_info /%d/name Name of the codec. The variable %d depicts the index number of the codec entry and its priority, where the first codec (i.e. voip/codec/codec_info/0/name=…) has the highest priority. The valid codec parameters are: [SILK_8000 / SILK_16000] Skype's audio ...
Page 83: Configuring Real Time Protocol (Rtp) Port Range
Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.4.16.3 Configuring Real Time Protocol (RTP) Port Range This section shows how to configure the RTP port range.  To configure the RTP port range: Configure using the table below as reference, and then click Submit. ...
Page 84: Configuring Rtcp Extended Report
400HD IP Phones Series - Teams Compatible 3.4.16.4 Configuring RTCP Extended Report This section shows how to configure Extended Report for RTP Control Protocol (RTCP-XR) working mode.  To configure RTCP_XR: • Open the Configuration File page (Management tab > Manual Update > Configuration File) and configure the parameter using the table below as reference.
Page 85 Administrator's Manual 3. Manual Configuration of a Single IP Phone access to the CCE Web service – they're unable to connect to the media bypass service URL - so they cannot use media bypass and instead send media to the SBC / PSTN gateway through CCE Edge and Mediation servers] Identical to media bypass for on-premises phones (already supported), except that bypassID is acquired by sending an HTTP request to the CCE URL instead of getting it from inband...
Page 86: Enabling Paging
400HD IP Phones Series - Teams Compatible 3.4.17 Enabling Paging This feature allows a live announcement to be made (paged) from a phone to a group of phones, to notify a team (for example) that a meeting is about to commence at a certain venue.
Page 87 Administrator's Manual 3. Manual Configuration of a Single IP Phone Parameter Description voip/services/group_paging/group/n-n /name Defines the name of the group displayed in the phone's screen when there's an incoming paging call; the label defined in the Speed Dial or Programmable Key is also displayed.
Page 88: Enabling Barge-In
400HD IP Phones Series - Teams Compatible 3.4.18 Enabling Barge-in This feature when enabled allows paging calls to interrupt (barge in on) phone conversations that are in progress, without prompting recipients with an option to accept or reject the paging call.
Page 89: Configuring The Vocanom Service
Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.4.19 Configuring the VocaNOM Service VocaNOM allows users to voice-dial colleagues by articulating the full name of a colleague adding "Office" or "Mobile" when prompted. The solution then dials the requested party. The feature increases day-to-day work productivity.
Page 90: Configuring A Dedicated Voicemail Server
Microsoft Exchange Server, for voicemail. voip/services/msg_waiting_ind/subscribe_add Enter the IP address of the AudioCodes gateway or ress PBX on which the voicemail application is located. voip/services/msg_waiting_ind/subscribe_port Enter the port number of the AudioCodes gateway or PBX on which the voicemail application is located.
Page 91: Securing Voicemail Access By Pin Code Authentication
Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.4.21 Securing Voicemail Access by PIN Code Authentication Network administrators can secure user access to voicemail with PIN code authentication so that when users press the voicemail button, they're prompted to enter their PIN code. By default, the phone skips PIN code authentication and allows users direct access to voicemail.
Page 92: Setting Up A Cloud User's Voicemail / Mwi
400HD IP Phones Series - Teams Compatible 3.4.22 Setting up a Cloud User's Voicemail / MWI This section shows how to set up a cloud (online) user's Voicemail / MWI (Message Waiting Indication). To set up a cloud user's Voicemail / MWI you need to configure their related cloud server settings.
Page 93: Figure 3-3: Setting Up A Dial Plan
Administrator's Manual 3. Manual Configuration of a Single IP Phone Figure 3-3: Setting up a Dial Plan Set up the new Dial Plan with URI TYPE = SIP URI, as shown in the figure below. Figure 3-4: New Dial Plan: URI Type = SIP URI Version 3.4.4 400HD IP Phones Series - Teams Compatible...
Page 94: Figure 3-5: Dial Plan: Rules And Settings
400HD IP Phones Series - Teams Compatible Click Save. Figure 3-5: Dial Plan: Rules and Settings After setting up the UM Mailbox Policy, click the Edit icon shown in the figure below. Figure 3-6: Edit Administrator's Manual Document #: LTRT-09960...
Page 95: Enabling Unified Messaging
Administrator's Manual 3. Manual Configuration of a Single IP Phone Make sure the MWI option is selected. Figure 3-7: Enabling UM for Users 3.4.22.1 Enabling Unified Messaging This section shows how to enable UM for the user.  To enable UM: Connect with Admin user to the online server.
Page 96: Figure 3-9: Browse To The Um Dial Plan
400HD IP Phones Series - Teams Compatible Click Browse as shown in the figure below, to browse to and select the UM Dial Plan you set up previously. Figure 3-9: Browse to the UM Dial Plan Click Next and enter the user's SIP address and/or Extension Number, and enter the PIN if the checkbox is selected.
Page 97: Troubleshooting
Administrator's Manual 3. Manual Configuration of a Single IP Phone After the user is enabled and configured with a UM Dial Plan for VoiceMail indicator, the phone must be rebooted - or signed out and then signed back in again. 3.4.22.2 Troubleshooting Use the figure below as a reference when troubleshooting issues related to setting up a cloud user's voice mail / MWI.
Page 98: Configuring Security
400HD IP Phones Series - Teams Compatible Configuring Security 3.5.1 Using the Encryption Tool AudioCodes' IP phones use the Triple Data Encryption Standard (3DES) algorithm for encryption. This section shows how to use the encryption tool. 3.5.1.1 Encrypting Configuration Files This section shows how to encrypt the configuration file when, for example, it is sent over an unsecure network.
Page 99: Managing Security Certificates
AudioCodes IP phones are loaded with factory-set preinstalled certificate files: private key file, certificate file and a Trusted Root CA file that is signed by AudioCodes. Whenever the IP phone authenticates with a remote server, it can be authenticated using these certificate files.
Page 100: Loading The Client Certificate To The Phone
400HD IP Phones Series - Teams Compatible 3.5.3.2 Loading the Client Certificate to the Phone The section shows how to load the Client Certificate to the phone.  To load the root CA certificate to the phone: Refer to the table below. You can also load the file/s to the phone using the ...
Page 101: Generating A Certificate Signing Request
Administrator's Manual 3. Manual Configuration of a Single IP Phone Parameter Description 1 (default) [LDAP will be used to search for a  certificate] system/ldap/TLSMode Defines the connection with the LDAP server. Valid values are: NONE - Defines an unencrypted connection ...
Page 102: Server Certificate Validation For Secured Https Communications Over Ssl
400HD IP Phones Series - Teams Compatible 3.5.4 Server Certificate Validation for Secured HTTPS Communications over SSL This feature decreases vulnerability to breaches of security. If validation fails after installing phone firmware, HTTPS communication with Skype for Business and EWS servers are impacted, including but not restricted to Skype for Business auto-discover, contacts search, EWS auto-discover, Outlook Calendar, Authorization, etc.
Page 103: Configuring 802.1X Authentication
Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.5.5 Configuring 802.1X Authentication 802.1X Authentication is an IEEE Standard for port-based Network Access Control (PNAC). It's part of the IEEE 802.1 group of networking protocols. It provides an authentication mechanism for devices joining a LAN or WLAN.
Page 104: Using The Configuration File
400HD IP Phones Series - Teams Compatible 3.5.6 Using the Configuration File This section shows how to configure 802.1X using the Configuration File. 3.5.6.1 EAP MD5 Mode This section shows how to configure 802.1X settings for EAP MD5.  To configure EAP MD5: Open the Configuration File page (Management tab >...
Page 105: Eap Tls Mode
Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.5.6.2 EAP TLS Mode This section shows how to configure phone’s 802.1X settings for EAP TLS using the Configuration File.  To configure EAP TLS: Open the Configuration File page (Management tab > Manual Update > ...
Page 106: Configuring Https
Table 3-49: HTTPS Parameter Parameter Description security/web/https_only Enables the HTTPS protocol. [0] Disable (default)  [1] Enable  3.5.8 Supported Encryption Ciphers and TLS Version Note: The 400HD Series of IP Phones is aligned with TLS version 1.2. Administrator's Manual Document #: LTRT-09960...
Page 107: Support For Enterprise Http/S Proxy Servers
Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.5.9 Support for Enterprise HTTP/S Proxy Servers This feature enables phones in an enterprise to send packets via the enterprise’s proxy server instead of sending packets directly to the server. The new support enables customers to leverage their proxy as security when accessing cloud services.
Page 108: Configuring Advanced Applications
South Africa and Israel, and requires a specific CPN with a ‘BW’ suffix when ordering. For an updated list of supported regions, contact AudioCodes. The phone can connect to an Access Point via Wi-Fi. The Wi-Fi interface can be used when the phone is installed in an environment free of LAN/cables, to perform VoIP calls over Wi-Fi.
Page 109: Dynamic Url Provisioning
Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.6.3 Dynamic URL Provisioning Dynamic Host Configuration Protocol (DHCP) can be used to automatically provision all phones in the enterprise. The DHCP feature can be configured using the Configuration File. ...
Page 110 400HD IP Phones Series - Teams Compatible Parameter Description Global Configuration Example http://192.168.2.1/<450HD>.cfg The configuration file name is 450HD.cfg The following syntax is available for DHCP Options 66/67: Option 66 must be a valid IP address or host  name of a TFTP server only. Option 67 must be the firmware name.
Page 111 Administrator's Manual 3. Manual Configuration of a Single IP Phone Parameter Description provisioning/period/weekly/day The day in the week for automatically checking for new firmware and configuration files. [Sunday] Sunday (default)  [Monday] Monday  [Tuesday] Tuesday  [Wednesday] Wednesday  [Thursday] Thursday ...
Page 112: Configuring Date And Time
400HD IP Phones Series - Teams Compatible 3.6.4 Configuring Date and Time Note: By default, date and time settings are automatically provisioned via the enterprise DHCP server when the phone is connected to the Internet and to the power supply, but you can manually change them if required.
Page 113 Administrator's Manual 3. Manual Configuration of a Single IP Phone Parameter Description system/daylight_saving/start_date/hour The hour in the day. The valid range is 0 to 23. system/daylight_saving/start_date/minute The minute in an hour. The valid range is 0 to 59. system/daylight_saving/end_date This subsection defines the ending day for the daylight saving offset.
Page 114 400HD IP Phones Series - Teams Compatible Parameter Description system/daylight_saving/end_date/week Relevant to ‘Day of week’ mode: The week of month (values 1-5) for end of daylight saving time. system/daylight_saving/end_date/day_of_week Relevant to ‘Day of week’ mode: The day of week for daylight saving time start Valid values : [SUNDAY] (Default) [MONDAY]...
Page 115: Configuring Ntp Server
Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.6.4.1 Configuring NTP Server The Network Time Protocol (NTP) server can be configured using the Configuration File.  To configure the NTP server: Open the Configuration File page (Management tab > Manual Update > •...
Page 116: Configuring Ntp Server Via Dhcp
400HD IP Phones Series - Teams Compatible 3.6.4.2 Configuring NTP Server via DHCP If the phone is set to obtain GMT offsets and NTP servers via DHCP (default), it receives the following fields in the DHCP options: Primary Server and Secondary Server – (Option 4 or 42). ...
Page 117 Administrator's Manual 3. Manual Configuration of a Single IP Phone Table 3-55: Time Zones Time Zone Place (GMT-12:00) Eniwetok, Kwajalein (GMT-11:00) Midway Is, Samoa (GMT-10:00) Hawaii (GMT-09:00) Alaska (GMT-08:00) Pacific Time (US & Canada (GMT-07:00) Chihuahua, Mazatlan, Mountain Time (US & Canada (GMT-06:00) Central Time (US &...
Page 118: Configuring Contacts (Ldap)
400HD IP Phones Series - Teams Compatible 3.6.5 Configuring Contacts (LDAP) This section shows how to configure Lightweight Directory Access Protocol (LDAP) using the Configuration File. Note: It's recommended not to change the default setup. LDAP is an application protocol for accessing and maintaining distributed directory information services over an IP network.
Page 119 Administrator's Manual 3. Manual Configuration of a Single IP Phone Parameter Name Description Specifies your search pattern for number look system/ldap/number_filter ups. When you type in the following field, for example, (|(telephoneNumber=%)(Mobile=%)(ipPhone=%)) , the search result is all LDAP records which have the “telephoneNumber”...
Page 120 400HD IP Phones Series - Teams Compatible Parameter Name Description Sends an LDAP search each time the user system/ldap/send_queries_while_typing presses a key (all keys with both number and letters). Administrator's Manual Document #: LTRT-09960...
Page 121: Configuring T9
Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.6.6 Configuring T9 When searching for a contact in the Corporate Directory, users can press dial pad keys to input letters. Only a single press on any key, regardless of the letter's position on the key, is necessary See the phone's User's Manual for more information.
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Page 123: Configuring Microsoft Skype For Business Features
Administrator's Manual 4. Configuring Microsoft Skype for Business Features Configuring Microsoft Skype for Business Features This section shows how to configure Microsoft Skype for Business features. Microsoft Screen Theme Note: Applies only to the 450HD and C450HD phone. The screen theme by default reflects Microsoft Skype for Business 2016 client look & feel but network administrators can opt to switch from the default to the legacy by changing the personal_settings/ui_theme parameter from MSFT_THEME to AUDIOCODES_THEME.
Page 124 400HD IP Phones Series - Teams Compatible Note that the EnableClientMusicOnHold parameter is set to FALSE. Run the following command to set it to TRUE: Set-CSClientPolicy Global -EnableClientMusicOnHold:$TRUE But note that in case the phone and PC client are connected with same user, the Skype for Business PC client setting is “stronger”...
Page 125: Configuring Timeouts For Presence Status Changes
Administrator's Manual 4. Configuring Microsoft Skype for Business Features Note: The maximum file size allowed is 300Kb. If it exceeds 300Kb, loading it will fail. Configuring Timeouts for Presence Status Changes Network administrators can configure how it will take for user presence status to change from 'Available' to 'Inactive' (use the table below as reference) ...
Page 126: Configuring Skype For Business Server For Srtp / Tls
400HD IP Phones Series - Teams Compatible Configuring Skype for Business Server for SRTP / This section shows how to configure Microsoft Skype for Business Server for Secure Real- Time Transport Protocol (SRTP) / TLS, if it isn't configured already. To configure Microsoft Skype for Business Server for SRTP/TLS: ...
Page 127: Updating Device Firmware From The Skype For Business Server
Administrator's Manual 4. Configuring Microsoft Skype for Business Features Updating Device Firmware from the Skype for Business Server The phone's firmware version can be updated from the Skype for Business server. Note: more information firmware update process, refer https://technet.microsoft.com/en-us/library/gg398861.aspx/. Figure 4-2 shows Microsoft's Lync Server 2013 page from which the phone's firmware version is updated.
Page 128: Enabling Automatic Firmware Updates From The Server Using Configuration File
400HD IP Phones Series - Teams Compatible 4.9.2 Enabling Automatic Firmware Updates from the Server using Configuration File You can use the Configuration File to enable automatic firmware updates from the Skype for Business Server.  To enable automatic firmware updates from the Skype for Business server: Open the Configuration File page (Management tab >...
Page 129: Enabling Phone Lock
Administrator's Manual 4. Configuring Microsoft Skype for Business Features 4.10 Enabling Phone Lock The phone supports the capability to automatically lock after a preconfigured period of time. The feature secures the phone against unwanted (mis)use. Note: The network administrator must enable both the Skype for Business server and the •...
Page 130: Allowing Users To Use The Phone's Handset
400HD IP Phones Series - Teams Compatible 4.10.1.1 Allowing Users to use the Phone's Handset Network administrators configure inband provisioning parameter 'DisableHandsetOnLockedMachine' on the server to allow users to use the phone's handset even if the phone is locked. Use the table below as reference. Table 4-4: Inband Provisioning Parameter 'DisableHandsetOnLockedMachine' Parameter Name Description...
Page 131: Allowing Users To Answer Second-Hand (Sla | Delegation) Incoming Calls
Administrator's Manual 4. Configuring Microsoft Skype for Business Features 4.10.1.3 Allowing Users to Answer Second-Hand (SLA | Delegation) Incoming Calls Network administrators can configure a local parameter 'AnswerDelegateIncomingCalls' to determine if users can answer second-hand (Share Line Appearance and Delegation) incoming calls when the phone is locked.
Page 132: Exchange Server Features
400HD IP Phones Series - Teams Compatible 4.11 Exchange Server Features Microsoft Exchange server features such as the Calendar feature are available on the phone. Note: To connect to Microsoft Exchange and receive these features, (online) sign-in must be with username in UPN format. Sign-in address •...
Page 133: Configuring Meeting Reminders Popping Up In The Phone's Screen
Administrator's Manual 4. Configuring Microsoft Skype for Business Features 4.11.2 Configuring Meeting Reminders Popping up in the Phone's Screen By default, reminders for all types of meetings; Skype for Business meetings as well as other types of meetings, will automatically pop up in the phone's screen. The feature can be modified using the Configuration File.
Page 134: Visual Voicemail
400HD IP Phones Series - Teams Compatible 4.11.3 Visual Voicemail Note: For the feature to function: • √ Your network administrator must enable your voicemail. √ You need to sign in to the phone with username and password. If you signed in with PIN code, the feature will not be available and your phone will display the following message: Your account is not configured for Exchange Unified Messaging.
Page 135: Better Together Over Ethernet
Pair key that will appear after restoring to the phone’s default settings. The key is for the future Duo feature. BToE enables operations to be mirrored on both AudioCodes' IP phone and the Skype for Business client on the PC/laptop, so that these operations can be controlled from either the IP phone or the PC/laptop, whichever is convenient to the user at the time, for enhanced unified communications and optimized enterprise efficiency.
Page 136: Installing The Btoe Pc Application
This section shows how to install AudioCodes' BToE PC/laptop application.  To install the BToE PC/laptop application: After obtaining the installation file whose name will be either AudioCodes BToE.exe or AudioCodes BToE.msi, save it to your PC and then double-click it. Note: •...
Page 137: Figure 4-4: Installshield Wizard - Preparing To Install
Administrator's Manual 4. Configuring Microsoft Skype for Business Features Figure 4-4: InstallShield Wizard – Preparing to Install Figure 4-5: Welcome to the InstallShield Wizard Click Next; the License Agreement dialog opens. Version 3.4.4 400HD IP Phones Series - Teams Compatible...
Page 138: Figure 4-6: License Agreement
400HD IP Phones Series - Teams Compatible Figure 4-6: License Agreement Select the I accept… option and click Next. Figure 4-7: License Agreement Click Next; the Destination Folder dialog opens. Administrator's Manual Document #: LTRT-09960...
Page 139: Figure 4-8: Destination Folder
Administrator's Manual 4. Configuring Microsoft Skype for Business Features Figure 4-8: Destination Folder To change the default Destination Folder, click Change and proceed to step 6. To leave the Destination Folder at its default, click Next and proceed to step 7. Figure 4-9: Change Current Destination Folder Version 3.4.4 400HD IP Phones Series - Teams Compatible...
Page 140: Figure 4-10: Ready To Install
400HD IP Phones Series - Teams Compatible Click OK; you're returned to the Destination Folder dialog. Click Next; the Ready to Install dialog opens. Figure 4-10: Ready to Install Click Install; the Installing AudioCodes Better2Gether dialog opens indicating installation progress status. Administrator's Manual Document #: LTRT-09960...
Page 141: Figure 4-11: Installing Audiocodes Better2Gether
Administrator's Manual 4. Configuring Microsoft Skype for Business Features Figure 4-11: Installing AudioCodes Better2Gether Wait until the following dialog is displayed: Figure 4-12: InstallShield Wizard Completed Version 3.4.4 400HD IP Phones Series - Teams Compatible...
Page 142: Figure 4-13: Audiocodes Icon In Taskbar
400HD IP Phones Series - Teams Compatible Click Finish and then check your Windows taskbar and locate the newly displayed AudioCodes icon (AC) as shown below: Figure 4-13: AudioCodes Icon in Taskbar Wait until the “Installing device driver software” process completes: Check your programs in the Control Panel >...
Page 143: Figure 4-15: Computer Management > Services And Applications
Administrator's Manual 4. Configuring Microsoft Skype for Business Features Figure 4-15: Computer Management > Services and Applications Access the Device Manager and locate 'AudioCodes B2GoE USB driver'. Figure 4-16: Device Manager > AudioCodes B2GoE USB Driver You've successfully installed the program.
Page 144: Distributing The Btoe Pc Application Msi Package
4.12.3 Distributing the BToE PC Application msi Package This section shows how to distribute the BToE PC application msi package. The name of the BToE PC application msi package is AudioCodes BToE.msi. Note: Do not change the file name. Changing it is disallowed.
Page 145: Making Sure Btoe Is Correctly Installed
This section shows how to make sure Better Together over Ethernet is correctly installed.  To make sure BToE is correctly installed: Click the AC (AudioCodes) taskbar icon; the following menu pops up: Figure 4-17: Popup Menu Select the About… menu option to verify the DLL and BToE version: Figure 4-18: About AC BToE 4.12.5 Enabling BToE for Online Users in the Skype for Business Server...
Page 146: Configuring The Btoe Tcp Port
PC/laptop and the IP phone with the new BToE TCP port number.  To change the BToE TCP port on the PC/laptop side: Click the AC (AudioCodes) taskbar icon; the menu shown in Figure 4-20 pops up. Select Disconnect in the popup menu and then select Configuration > TCP Port.
Page 147: Automatically Pairing The Btoe Pc/Laptop Application With The Ip Phone
Administrator's Manual 4. Configuring Microsoft Skype for Business Features 4.12.7 Automatically Pairing the BToE PC/Laptop Application with the IP Phone Pairing is by default automatically performed when the phone's PC port is connected to the PC/laptop 'behind' the phone, using a standard straight-through RJ-45 cable. Manual pairing is by default disabled.
Page 148: Manually Pairing The Btoe Pc/Laptop Application With The Phone
400HD IP Phones Series - Teams Compatible 4.12.8 Manually Pairing the BToE PC/Laptop Application with the Phone This section shows how to manually pair the phone with the BToE PC/laptop application, using a pair code. Before manually pairing, enable the manual pairing functionality by configuring the Configuration File parameter 'lync/BToE/pairing_mode' to BOTH.
Page 149: Connecting The Ip Phone With The Btoe Pc/Laptop Application
This section shows how to connect the IP phone with the BToE PC/laptop application.  To connect the two: Open the AudioCodes BToE Connect dialog: Click the BToE client icon placed on your taskbar after installation; the following popup menu opens. Figure 4-21: Popup Menu...
Page 150: Figure 4-24: Ac Btoe Is Connected Indication
400HD IP Phones Series - Teams Compatible Figure 4-24: AC BToE is Connected Indication When BToE is in 'Connected' state, the popup menu shows the Disconnect menu item and the Phone Pairing menu item is deactivated: Figure 4-25: Popup Menu: 'Disconnect' Enabled, 'Phone Pairing' Disabled After selecting the Disconnect menu option, the 'AC BToE Disconnected' indication is displayed: Figure 4-26: BToE Disconnected...
Page 151: Figure 4-28: Start > Programs > Audiocodes > Btoe Controller
From the click popup menu, you can select the Exit option; the BToE PC application stops. You can activate the application again from the Start menu as shown in Figure 4-31. Figure 4-28: Start > Programs > AudioCodes > BToE Controller Version 3.4.4 400HD IP Phones Series - Teams Compatible...
Page 152: Connecting The Skype For Business Client With The Ip Phone
400HD IP Phones Series - Teams Compatible 4.12.9 Connecting the Skype for Business Client with the IP Phone This section shows how to connect the Microsoft Skype for Business client with the IP phone using the Skype for Business login screen. ...
Page 153: Making Sure Ip Phone/ Skype For Business Client Are Paired
In the Skype for Business application, in the lowermost left corner of the screen, click the Select Primary Device icon ; the following popup menu opens: Make sure Handset AudioCodes 400HD Phone is selected. Note: • When answering an incoming video call with a paired phone, the call is established.
Page 154: Configuring Mode Of Operation For Phone-Pc Pairing
400HD IP Phones Series - Teams Compatible 4.12.11 Configuring Mode of Operation for Phone-PC Pairing A Configuration File parameter ‘pairing_mode’ can be used to configure the mode of operation for pairing the phone with the PC.  To configure the pairing mode: Open the Configuration File page (Management tab >...
Page 155: Pairing Across Different Subnets
C:\Program Files (x86)\AudioCodes\Better2Gether USB Over Ethernet\log Use the details of the logged issue to inform you how to troubleshoot. Also refer to AudioCodes' video tutorial about BToE, at http://youtu.be/fZZ0nPWJ7uM. Version 3.4.4 400HD IP Phones Series - Teams Compatible...
Page 156: Boss Admin
400HD IP Phones Series - Teams Compatible 4.13 Boss Admin This section shows how to configure an Admin (delegate). Each phone can support up to five Bosses or Admins. One Boss can have up to five Admins. One Admin can have up to five Bosses.
Page 157: Figure 4-32: Skype For Business Client - Edit My Delegate Members
Administrator's Manual 4. Configuring Microsoft Skype for Business Features In the screen that opens, shown below, click the Edit my delegate members link. Figure 4-32: Skype for Business Client - Edit my delegate members In the screen that opens, shown below, click Add and add a contact from the list. Figure 4-33: Skype for Business Client –...
Page 158: Figure 4-34: Skype For Business Client - Call Forwarding - Added Delegate - Receive Calls
400HD IP Phones Series - Teams Compatible Figure 4-34: Skype for Business Client – Call Forwarding – Added Delegate - Receive Calls Click OK. Select the Simultaneously ring option and configure it to My Delegates. Figure 4-35: Skype for Business Client – Call Forwarding – Simultaneously ring - My Delegates Click OK;...
Page 159: Viewing Admin Lines On Boss's Phone
Administrator's Manual 4. Configuring Microsoft Skype for Business Features 4.13.1 Viewing Admin Lines on Boss's Phone After setting up the feature, you'll view, for example, a screen like this: View Brad and Mike configured as Admins under Boss Alan Roberts’ ...
Page 160: Configuring Boss Privacy Mode
400HD IP Phones Series - Teams Compatible 4.13.3 Configuring Boss Privacy Mode The Boss Privacy mode feature conceals a remote caller's ID from Admin’s phone in order to protect their Boss's privacy.  To configure Boss Privacy mode: Open the Configuration File page (Management tab > Manual Update > ...
Page 161: Enabling The Delegated Line Feature
Administrator's Manual 4. Configuring Microsoft Skype for Business Features 4.14 Enabling the Delegated Line Feature [Applies only to the 445HD phone] When this feature is enabled, the phones' sidecars display active calls. Each phone can present up to 12 calls (the number of sidecar keys). Up to eight calls can be handled simultaneously.
Page 162: Configuring Boss-Admin Sidecar Functionality
400HD IP Phones Series - Teams Compatible 4.14.1.2 Configuring Boss-Admin Sidecar Functionality Note: Applies to the 445HD phone.  To configure Boss-Admin sidecar functionality: Set the configuration file parameter 'lync/SideCarUse' to MULTIPLE_BOSS_ADMIN. Boss and Admin will be able to utilize the phone's sidecar to manage active and held calls in the queue.
Page 163: Configuring Phones To Operate In An Ovr Deployment
New configuration file parameters are: lync/sign_in/fixed_outbound_proxy_address=<SBC IP address>  lync/sign_in/fixed_outbound_proxy_port=<SBC listening port> (Default: 0)  lync/sign_in/use_hosting_outbound_proxy=1  For detailed information on configuring this feature, see the One-Voice Resiliency (OVR) Configuration Note available from AudioCodes. Version 3.4.4 400HD IP Phones Series - Teams Compatible...
Page 164: Disabling Local 3-Way Conferencing Capability
400HD IP Phones Series - Teams Compatible 4.17 Disabling Local 3-Way Conferencing Capability This section shows how to remove the capability of local 3-way conferencing from users.  To disable local 3-way conferencing: Use the table below as reference.  Table 4-13: Removing Local 3-Way Conferencing Capability from Users - Parameter Parameter Description...
Page 165 Administrator's Manual 4. Configuring Microsoft Skype for Business Features Version 3.4.4 400HD IP Phones Series - Teams Compatible...
Page 166: Uploading Logs To Microsoft Server For Support Purposes
3 party Skype for Business clients. If a user experiences an irregularity such as poor voice quality, they'll contact an AudioCodes Field Application Engineer (FAE) who will instruct them to upload and send the logs for analysis. The FAE then downloads the logs to their PC, performs the analysis, and provides a fix.
Page 167: Signing In / Out With The Web Interface
Administrator's Manual 4. Configuring Microsoft Skype for Business Features 4.22 Signing in / out with the Web Interface The Web interface can be used to sign in to and out of the phone.  To sign in to and out of the phone using the Web interface: In the Web interface, open the Sign-In page (Configuration tab >...
Page 168: Signing In And Authenticating With Microsoft's Cloud Pbx
Signing in and Authenticating with Microsoft's Cloud The phones feature the capability to sign in to (connect to) and authenticate with Microsoft's Cloud PBX, Microsoft's cloud-hosted version of enterprise voice. AudioCodes' phone features two new sign-in method options, allowing users to connect to Microsoft's Cloud PBX: OrgID (Organizational ID), which is the default authentication method in 2016.
Page 169: Initiating A Skype For Business Server Based Phone Conference
Administrator's Manual 4. Configuring Microsoft Skype for Business Features ADAL (Azure AD Authentication Library). Enables the phone to authenticate using  OAuth. In 2017, OAth will replace OrgID, which will deprecate. OAuth 2.0 was implemented in the phone wrapped in ADAL, as described in 6749.
Page 170: Disabling Contacts Pictures
400HD IP Phones Series - Teams Compatible 4.25.1 Disabling Contacts Pictures The screens of the 450HD phone, 450HD + Expansion Module, C450HD phone, C450HD + Expansion Module, 445HD phone and the HRS by default display contacts pictures. Contacts pictures are displayed with idle screen Speed Dials (including presence statuses), Favorites, Corporate Directory, Personal Directory, Exchange Contacts, other contacts lists, incoming calls, outgoing calls, conference calls, visual voice mail and call logs.
Page 171: Enabling Qoe Reports To Be Sent To Microsoft's Sql Server
The FE server then sends it to Microsoft's SQL server from which third-party applications such as AudioCodes' Session Experience Manager (SEM), in addition to Microsoft's Report Server, can pull and present the information graphically for network administrators to use to optimize and enhance enterprise telephony.
Page 172: Enabling Malicious Call Tracing
400HD IP Phones Series - Teams Compatible 4.27 Enabling Malicious Call Tracing Phone users can report a malicious call if the (new) parameter option 'Enable malicious call tracing' on the Skype for Business server is selected, as indicated in the figure below. If a user gets a malicious call and wants to report it, the option allows them to send a report to the Skype for Business server (see the User's Manual for more information).
Page 173: Registering The Phone On Azure Cloud
RFC 6749 and in compliance with Microsoft’s request to register the phone application on the Azure cloud service portal and to apply permissions. The network administrator can enable the new client ID to be used after it’s approved. See also https://online.audiocodes.com/oauth-2-0-appid.  To enable the client ID: Open the Configuration File page (Management tab >...
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Page 175: Maintenance
This section shows how to upgrade the phone firmware.  To upgrade the phone firmware: After receiving the new img firmware file from AudioCodes, save it to a location on your Open the 'Manual firmware upgrade' page (Management tab > Manual Update > Manual firmware upgrade).
Page 176: Enabling/Disabling Device Update
400HD IP Phones Series - Teams Compatible Enabling/Disabling Device Update The phone checks for firmware updates when it boots up and once every timeperiod defined in its Configuration File. Default: Once every 24 hours. The phone checks for firmware updates using the HTTP POST web service. The URL is extracted from the inband provisioning information under: updatesServerInternalUrl ...
Page 177: Administration
Administrator's Manual 5. Maintenance Administration 5.3.1 Managing Users You can change the phone’s login user name and password. This is the login required to access the Web interface and the Administration menu in the phone’s screen. Note: For the Administrator account, the default 'Username' and 'Password' is admin and •...
Page 178: Managing The Web Login Sign-In Option
400HD IP Phones Series - Teams Compatible 5.3.2 Managing the Web Login Sign-in Option The Web Login method of signing in to the phone features a secure HTTPS protocol between the web browser and the phone. The Device Manager server intermediates between the user’s internet browser and the phone.
Page 179: Enabling Ssh Access
Administrator's Manual 5. Maintenance  To configure Telnet: Open the Configuration File page (Management tab > Manual Update > Configuration File) and configure the parameter using the table as reference. Table 5-4: Telnet Parameters Parameter Description Note: To add a value to these parameters, enter management/ followed by the parameter name, equal sign and then the value (e.g.
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Page 181: Status And Performance
Administrator's Manual 6. Status and Performance Status and Performance Viewing Network Status This section shows how to view network status from the Web interface. 6.1.1 Viewing LAN Status This section shows how to view LAN status information.  To view LAN status information: Open the Network Status page (Status &...
Page 182: Viewing Voip Status
400HD IP Phones Series - Teams Compatible Viewing VoIP Status This section shows how to view VoIP status using the Web interface. 6.2.1 Viewing Phone Status This section shows how to view the phone status.  To view the phone status: Open the VoIP Status page (Status &...
Page 183: Viewing Call Information
Administrator's Manual 6. Status and Performance 6.2.3 Viewing Call Information The Web interface displays call information of a currently established call.  To view call information after establishing a call: Open the VoIP Status page (Status & Diagnostics tab > System Status menu > ...
Page 184: Viewing Phone Model / Firmware Version
400HD IP Phones Series - Teams Compatible Viewing Phone Model / Firmware Version This section shows how to view the phone model and the phone's firmware version from the the phone's screen. 6.4.1 Viewing from the Phone's Screen This section shows how to view phone model and firmware version from the phone's screen. ...
Page 185: Diagnostics
Administrator's Manual 7. Diagnostics Diagnostics This section shows how to perform diagnostics. Logging 7.1.1 Analyzing and Debugging Traffic using Syslog This section shows how to use the System Logging (Syslog) feature which allows administrators to track and monitor syslog information, facilitating traffic analysis and debugging the phone.
Page 186 Syslog messages related to networking. Default: None. Defines the log module process executed on the phone Process - b2goe which generates Syslog messages related to AudioCodes' B2GoE USB driver. Default: None. Defines the log module process executed on the phone Process - lighttpd which generates Syslog messages related to the lighttpd webserver.
Page 187: Analyzing And Debugging Traffic Using Syslog
Administrator's Manual 7. Diagnostics 7.1.2 Analyzing and Debugging Traffic using Syslog A syslog logging mechanism allows you to perform phone logging without affecting phone performance.  To enable the Lightweight Syslog: In the Web interface, open the phone's System Logging page (Status & Diagnostics tab >...
Page 188: Enabling Recording To Debug Voice
400HD IP Phones Series - Teams Compatible Enabling Recording to Debug Voice This section shows how to use recording capability to debug voice activity on the phone. You can enable the capability using the Configuration File.  To enable recording to debug voice: Open the Configuration File page (Management tab >...
Page 189 Administrator's Manual 7. Diagnostics Parameter Description voip/packet_recording/network_recording/enabled Activates the DSP network (TDM Out) recording. [0] Disable (default)  [1] Enable  voip/packet_recording/tdm_recording/enabled Activates the DSP TDM (TDM In) recording. [0] Disable (default)  [1] Enable  Version 3.4.4 400HD IP Phones Series - Teams Compatible...
Page 190: Downloading A Tombstone Dump
400HD IP Phones Series - Teams Compatible Downloading a Tombstone Dump This section shows how to download a tombstone dump using the Web interface. If a crash occurs, a crash dump file of firmware exceptions such as incorrect flow, a bug, a NULL pointer, etc., is written.
Page 191: Activating Core Dump
Administrator's Manual 7. Diagnostics Activating Core Dump The phone can perform a core dump providing detailed information related to a firmware exception on the phone. The core dump facilitates problem diagnosis and debugging. The recorded contents of the phone's main memory are stored at a specific time, usually after the phone crashes or is terminated abnormally, and made available for further examination.
Page 192: Monitoring: Traceroute
400HD IP Phones Series - Teams Compatible Monitoring: Traceroute For effective troubleshooting and diagnosis, it's recommended to set up the phone to store trace messages. This section shows how to perform traceroute using the Web interface. Note: During regular phone operation, it is recommended to disable debug tracing for improved performance.
Page 193: Enabling Port Mirroring
Administrator's Manual 7. Diagnostics Enabling Port Mirroring Port Mirroring when enabled changes the NIC from SWITCH to HUB (L2 to L3) so that network traffic on the LAN port is reflected in the PC port for debugging purposes.  To enable Port Mirroring: Use the table below as reference.
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Page 195: Troubleshooting
Administrator's Manual 8. Troubleshooting Troubleshooting This section provides various troubleshooting procedures. Unable to Sign in to Skype for Business using Username/Password Problem Unable to sign in to Skype for Business using the username/password sign-in method. LCD Message "Invalid address, username or password" Corrective Actions Make sure you correctly entered the sign-in address, username, and password.
Page 196: How To Verify Ca Certificate Is Trusted / Authorized By Ip Phone
400HD IP Phones Series - Teams Compatible How to Verify CA Certificate is Trusted / Authorized by IP Phone Problem How do I know if my CA Certificate is trusted and authorized by the IP Phone? LCD Message Corrective Actions Verify whether your public trusted certificate is listed in Microsoft Public Trusted Certificates (http://technet.microsoft.com/en-us/library/gg398270(v=ocs.14).aspx).
Page 197: General Corrective Actions
Administrator's Manual 8. Troubleshooting General Corrective Actions 8.7.1 Restoring Phone Defaults The phone's default settings can be restored from its screen or from the Web interface. 8.7.1.1 Restoring Factory Defaults from the Phone Screen This section shows how to restore factory defaults from the phone's screen. ...
Page 198: Loading The Configuration File Manually
400HD IP Phones Series - Teams Compatible Figure 8-2: Confirm Restore to Factory Defaults Click OK. 8.7.2 Loading the Configuration File Manually This section shows how to load the cfg configuration file to the phone.  To load the cfg configuration file to the phone: In the Web interface, open the Configuration File page (Management tab >...
Page 199: Recovering Firmware
Make sure the firmware file for recovery is up to date. Make sure it’s one of the latest GA firmware versions released by AudioCodes. Connect your phone to the IP network and then connect the phone to the power outlet;...
Page 200: Figure 8-5: Web Interface - Restart System
400HD IP Phones Series - Teams Compatible Figure 8-5: Web Interface - Restart System Click Restart; you're prompted to confirm. Figure 8-6: Confirmation Prompt Click OK. Administrator's Manual Document #: LTRT-09960...
Page 201: A Installing The Expansion Module
Expansion Module  Kit containing five screws  Note: Applies to AudioCodes’ 450HD and C450HD phones. Installation Procedure Note: Before proceeding with the installation: • Disconnect the phone from the Power Supply / Power over Ethernet (PoE) Obtain a Philips screwdriver •...
Page 202: Step 2: Invert And Unscrew Three Screws
400HD IP Phones Series - Teams Compatible A.1.2 Step 2: Invert and Unscrew Three Screws Invert the phone on a surface that won’t scratch the screen such as a towel or printer paper. Avoid inverting the phone on the surface of a desk. Then unscrew the three screws shown below in order to remove the phone’s side panel: A.1.3 Step 3: Remove Rubber Cover and Connect...
Page 203: Step 4: Attach The Panel
Administrator's Manual A. Installing the Expansion Module A.1.4 Step 4: Attach the Panel Attach the panel that you removed from the phone in Step 3 to the side of the Expansion Module: A.1.5 Step 5: Secure the Side Panel Invert the assembled unit and secure the side panel by screwing in the three screws: Version 3.4.4 400HD IP Phones Series - Teams Compatible...
Page 204: Step 6: Secure The Connection Of The Two Units
400HD IP Phones Series - Teams Compatible A.1.6 Step 6: Secure the Connection of the Two Units [Refer again to the figure above] Secure the connection of the two units by screwing in these five screws. A.1.7 Step 7: Mount Phone on Base Stand, Expansion Module on Base Stand With the assembly inverted, mount the phone on its dedicated base stand and the Expansion Module on its dedicated base stand, like this:...
Page 205: B Alternative Automatic Provisioning Methods
Administrator's Manual B. Alternative Automatic Provisioning Methods Alternative Automatic Provisioning Methods Static DNS Record Method The Static DNS (Generic Domain Name) Record method is used for automatic provisioning when you are unable to manage your DHCP server. If the provisioning server does not support using SIP SUBSCRIBE and NOTIFY messages mechanism as described above and no response for the SIP SUBSCRIBE message has been received, the phone tries to retrieve firmware and configuration files using the following URL:...
Page 206 400HD IP Phones Series - Teams Compatible <protocol>://<server IP address or host name>  <protocol>://<server IP address or host  name>/<configuration file name> Where <protocol> can be "ftp", "tftp", "http" or "https" and where <configuration file name> can be either: A unique configuration file, per phone, for example: ...
Page 207: Audiocodes' Https Redirect Server
B. Alternative Automatic Provisioning Methods AudioCodes' HTTPS Redirect Server AudioCodes' HTTPS redirect server can be used to direct phones to the provisioning server's URL, for downloading configuration and firmware files. After the phone is powered up and network connectivity is established, the phone automatically requests provisioning information.
Page 208 URL (where the cfg file is located) also uses HTTPS protocol, the phone can use a regular certificate - or the AudioCodes factory-set certificate - to authenticate itself and to validate the server’s certificate if a trusted root certificate (regular) is configured.
Page 209: C Recovering Audiocodes' Ip Phone
Administrator's Manual C. Recovering AudioCodes' IP Phone Recovering AudioCodes' IP Phone This appendix shows how to recover AudioCodes' IP phone.  To recover the phone, follow this procedure: Identify that the phone is in recovery mode (see below) Recover the phone (see below)
Page 210: Recovering The Phone
400HD IP Phones Series - Teams Compatible Make sure the source Ethernet MAC address is the same as that labeled on the base of the phone. For example: Figure B-3: Source Ethernet MAC Address in Wireshark Identical to Phone Base's Recovering the Phone This section shows how to recover the phone.
Page 211: Figure B-4: Recovering The Phone - Configure The Pc Nic To Which The Phone Is Connected
TFTP DHCP TFTP Server Browse to the directory in which the IP pool start address: [=option66] AudioCodes IP phone firmware is located. 192.168.1.2 Syslog Server Bind the TFTP to IP address 192.168.1.1 Size of pool: 5 DHCP Server Leave all other options at their default.
Page 212 400HD IP Phones Series - Teams Compatible tftps64 tftpd64. accept settings, close open After (1) tftpd64 is restarted, (2) the phone is directly connected to the PC, and (3) the network settings referred to above are applied, the phone immediately gets the required options [66 and 67] and begins downloading the firmware.
Page 213: Make Sure The Phone Is Downloading The Image File
Administrator's Manual C. Recovering AudioCodes' IP Phone Make Sure the Phone is Downloading the Image File This section shows how to make sure the phone is downloading the firmware image file.  To make sure the phone is downloading the image file: use Wireshark -or- ...
Page 214: Making Sure Using Tftpd64
400HD IP Phones Series - Teams Compatible Filter by TFTP, as shown in the figure below. Figure B-6: Verifying .img File Download with Wireshark – Filtering by TFTP C.4.2 Making Sure Using tftpd64 In tftpd64, view the indications shown in the figures below. Figure B-7: Verifying .img File Download using tftpd64 Administrator's Manual Document #: LTRT-09960...
Page 215: Making Sure Using The Phone Screen
Administrator's Manual C. Recovering AudioCodes' IP Phone Figure B-8: Verifying .img File Download using tftpd64 C.4.3 Making Sure Using the Phone Screen In tftpd64, view the indications shown in the figures below. Figure B-9: Verifying .img File Download from the Phone Screen...
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Page 217: D Huddle Room Solution (Hrs)
Administrator's Manual D. Huddle Room Solution (HRS) Huddle Room Solution (HRS) This appendix describes Web interface parameters and functionalities that are unique to the HRS. Note that the HRS does not support BToE, paging and Boss Admin (though Delegates is supported). In the System Information page shown below, parameters 'Speaker Model Name' and 'Speaker Firmware Version' apply only to the HRS Web interface.
Page 218 400HD IP Phones Series - Teams Compatible The HRS’ UI Theme can be changed in the Web interface. You can select MSFT (Microsoft) or AudioCodes. Figure C-13: UI Theme Administrator's Manual Document #: LTRT-09960...
Page 219: E Migrating From Skype For Business To Teams Environment
Environment Read this appendix when migrating from Microsoft Skype for Business to Microsoft Teams. AudioCodes phones are Teams compatible and will continue operating as normal after migration. Users currently using Exchange Username and Password to sign in to their phones should not have issues due to this migration. Users using Pin Code and Extension, however, need to change their sign-in method and start using Exchange Username and Password.
Page 220 400HD IP Phones Series - Teams Compatible Using a standard web browser, go to Microsoft's Cloud PBX login page at http://aka.ms/sphone (i.e., URL displayed on your phone's LCD). Enter the Pairing Code (as displayed on your phone's LCD): Click Next; the following screen appears: Select your account name;...
Page 221: Signing Out And Then Signing In Again
Administrator's Manual E. Migrating from Skype for Business to Teams Environment Signing Out and then Signing In Again If your computer's password was changed, sign-out of your phone and then sign in again as follows: In the idle screen, touch the Status softkey. In the Status screen, touch the Sign Out softkey.
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Page 223: F Switching Devices From Teams Compatible To Teams Native Mode
Switching Devices from Teams Compatible to Teams Native Mode This appendix shows how to configure a provisioning template and upload software files on the AudioCodes Device Manager or OVOC to switch devices from Teams Compatible to Teams Native mode. Prerequisites Device Manager or OVOC installed on the management server ...
Page 224 400HD IP Phones Series - Teams Compatible Click Upload firmware file: Browse to the file UCC450HD_3.4.5.2.img: Administrator's Manual Document #: LTRT-09960...
Page 225: Upload Teams Native Firmware
Administrator's Manual F. Switching Devices from Teams Compatible to Teams Native Mode Click Submit: F.2.3 Upload Teams Native Firmware Upload file C450HD_TEAMS_1.8.288.android_images.zip to the Device Manager. Repeat the steps shown in the previous section for the file C450HD_TEAMS_1.8.288.android_images.zip. Version 3.4.4 400HD IP Phones Series - Teams Compatible...
Page 226: Upload Md5 File
400HD IP Phones Series - Teams Compatible F.2.4 Upload MD5 File Upload the file C450HD_TEAMS_1.8.288.android_images.zip.md5 to the Device Manager. Repeat the steps shown in the section before the previous for the file C450HD_TEAMS_1.8.288.android_images.zip.md5. F.2.5 Verify Files Successful Upload Check the phone’s firmware files to make sure all files were uploaded with the correct ...
Page 227: Upgrade The Phone To Teams Compatible Transition Firmware
Administrator's Manual F. Switching Devices from Teams Compatible to Teams Native Mode Example: Upgrade the Phone to Teams Compatible Transition Firmware Go to Monitor > Device Status. Upgrade the phone to firmware version UCC450HD_3.4.5.2 (or later) by clicking Actions > Update Firmware. Generate Configuration on the Phone After the phone completes the upgrade to UCC450HD_3.4.5.2 (or higher), set the switching provision by clicking Actions >...
Page 228: Verify Successful Upgrade To Teams Native
400HD IP Phones Series - Teams Compatible The phone then updates the configuration, reboots and starts the switching process to Teams Native. Verify Successful Upgrade to Teams Native After the phone finishes switching and upgrading to Teams Native, check that it’s connected to the Device Manager/OVOC and that the firmware matches.
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Page 230: G Specifications
400HD IP Phones Series - Teams Compatible Specifications See AudioCodes' 400HD IP Phone Series Release Notes for detailed information about the phones' specifications. SIP Support (RFC, Headers) The following is a list of supported SIP RFCs and methods that you can use to create for the phone.
Page 231: Sip Compliance Tables
Administrator's Manual G. Specifications RFC Number RFC Title draft-ietf-sip-privacy-04.txt (Partially SIP Extensions for Network-Asserted Caller Identity Supported) using Remote-Party-ID header draft-ietf-sipping-cc-transfer-05 Call Transfer draft-ietf-sipping-realtimefax-01 SIP Support for Real-time Fax: Call Flow Examples draft-choudhuri-sip-info-digit-00 SIP INFO method for DTMF digit transport and collection draft-mahy-sipping-signaled-digits-01 Signaled Telephony Events in the Session Initiation...
Page 232 400HD IP Phones Series - Teams Compatible Table D-3: Supported SIP Methods Method Supported Comments INVITE CANCEL REGISTER Send only REFER Inside and outside of a dialog NOTIFY INFO OPTIONS PRACK PUBLISH Send only SUBSCRIBE Administrator's Manual Document #: LTRT-09960...
Page 233 Administrator's Manual G. Specifications SIP Headers G.1.1.2 The device supports the following SIP headers: Table D-4: Supported SIP Headers Header Field Supported Accept Alert-Info Allow Authorization Call-ID Call-Info Contact Content-Length Content-Type Cseq Date Diversion Encryption Expires From History-Info Join Max-Forwards MIN-SE P-Asserted-Identity P-Preferred-Identity...
Page 234 400HD IP Phones Series - Teams Compatible Header Field Supported Session-Expires Supported Timestamp Unsupported User- Agent Voicemail Warning WWW- Authenticate Administrator's Manual Document #: LTRT-09960...
Page 235 Website: https://www.audiocodes.com/ ©2021 AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What’s Inside Matters, OSN, SmartTAP, User Management Pack, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom, AudioCodes One Voice, AudioCodes Meeting Insights, AudioCodes Room Experience and CloudBond are trademarks or registered trademarks of AudioCodes Limited.

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AudioCodes 400HD Series Administrator's Manual

1 Introduction

2 Automatic Mass Provisioning of IP Phones Using DHCP

3 Manual Configuration of a Single IP Phone

4 Configuring Microsoft Skype for Business Features

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Troubleshooting

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Summary of Contents for AudioCodes 400HD Series