Page 1 Voice Processing System Installation Manual KX-TVP200 Model No. Thank you for purchasing the Panasonic Voice Processing System, Model KX-TVP200. Please read this manual before installing, customising, or operating the Voice Processing System.
Page 2 Radio and telecommunications terminal equipment directive. A copy of the manufacturers declaration of conformity to the essential requirements of the R&TTE directive is available at the following web address: http://doc.panasonic-tc.de Installation Manual Thank you for purchasing the Panasonic KX-TVP200 Voice Processing System.
Page 3: Important Information
Important Information SAFETY REQUIREMENTS • Follow all product warnings, cautions, and instructions. • Handle the unit carefully. Do not drop or otherwise expose the unit to physical shock. • If the unit malfunctions, disconnect the unit from the telephone line and check the line by reconnecting the telephone.
Page 4 The serial number of this product may be found on the label affixed to the bottom of the unit. You should note the serial number of this unit in the space provided and retain this book as a permanent record of your purchase to aid in identification in the event of theft. MODEL NO.: SERIAL NO.: DATE OF PURCHASE...
Page 5 Note Before you start setting or changing system parameters, we recommend that you turn off the Answer Mode with the OFLN command. While off, the power LED of the VPS will flash and the VPS will not answer any incoming call. After you finish programming, use the ONLN command to turn on the Answer Mode (normal operation).
Page 6 If you lose the fuse cover the plug must not be used until a replacement cover is obtained. A replacement fuse cover can be purchased from your local Panasonic Dealer. IF THE FITTED MOULDED PLUG IS UNSUITABLE FOR THE SOCKET OUTLET IN YOUR HOME THEN THE FUSE SHOULD BE REMOVED AND THE PLUG CUT OFF AND DISPOSED OF SAFELY.
Page 7 How to replace the fuse: Open the-fuse compartment with a screwdriver and replace the fuse and fuse cover. Installation Manual...
Page 8: Table Of Contents
Port Cards... 44 TERMINAL CONNECTION... 46 2.8.1 Requirements for Connecting Programming Terminal... 46 2.8.2 Connecting the RS-232C Cable... 46 2.8.3 RS-232C Signals ... 47 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS ... 49 GUIDELINES FOR INTEGRATION ... 50 Installation Manual...
Page 9 3.2.2 RS-232C Settings...53 3.2.3 Port Settings ...53 3.2.4 PBX Interface Parameters...53 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs ...57 3.3.1 VPS Programming for Inband Integration...57 3.3.2 KX-TA Series Programming for Inband Integration via the Manager’s Extension . 58 3.3.3 KX-TD500 Programming for Inband Integration ...59...
Page 10 STARTING UP ... 106 5.1.1 Before Programming... 106 5.1.2 Quick Setup ... 106 5.1.3 Starting the Quick Setup ... 107 PORT SETTING OPTIONS... 114 5.2.1 Custom Service Setting Example ... 114 5.2.2 Custom Service Features ... 115 5.2.3 Custom Service Programming ... 116 5.2.4 Recording Menus...
Page 11 7.2.6 Error Log Display (ELOG) ...151 7.2.7 Saving the System Data to the Backup Device (SAVE) ...153 7.2.8 Loading New or Saved Data to the VPS (LOAD) ...155 7.2.9 Print All of the VPS Parameters (GPRN)...156 7.2.10 Program Version Display (VERS)...156 7.2.11 Custom Service Report (CREP) ...156 7.2.12...
Page 12 B6.5 Prompt Setting ... 251 B6.6 System Caller Name Announcement... 252 B6.7 Other Parameters ... 253 SYSTEM ADMINISTRATION—HARDWARE SETTINGS... 264 B7.1 RS-232C Parameters... 264 B7.2 Port Setting ... 265 B7.3 PBX Interface Parameters ... 265 Appendix C SYSTEM MANAGER'S GUIDE ACCESSING THE SYSTEM MANAGER’S MAILBOX...
Page 13: Voice Processing System Overview
Section 1 VOICE PROCESSING SYSTEM OVERVIEW Installation Manual...
Page 14: What The Vps Can And Cannot Do
1.1 WHAT THE VPS CAN AND CANNOT DO WHAT THE VPS CAN AND CANNOT DO 1.1.1 Why Voice Processing? The VPS handles incoming and outgoing calls. When a call comes in, it answers, forwards to appropriate extensions, takes and stores messages, and notifies subscribers when messages are left.
Page 15: Vps Limitations
1.1.3 VPS Limitations The VPS does not support: UCD functions UCD (Uniform Call Distribution) is a service that distributes calls evenly among extensions; when all extensions are unavailable, it returns to callers to say that all extensions are busy. Calls can be forwarded by the VPS to the KX-TD500/1232/816 floating number of a UCD group.
Page 16: System Administration, Management, And Use
1.2 SYSTEM ADMINISTRATION, MANAGEMENT, AND USE SYSTEM ADMINISTRATION, MANAGEMENT, AND USE 1.2.1 System Administration System Administration is accomplished by the installer using terminal emulation software. It concerns setting and changing system parameters and diagnosing system problems. 1.2.2 System Management Two system functions are performed by the customer: System Management and Message Management.
Page 17: System Basics
SYSTEM BASICS 1.3.1 General The VPS is initially configured with approximately 32 h of storage, and can be expanded to support 12 ports. 1.3.2 System Components Main Cabinet Power Indicator Note EIA port is at SELV. Inside View of the Main Cabinet Power Indicator RS-232C Connector...
Page 18 1.3 SYSTEM BASICS Note Ports 1-12 are at TNV. System Components Power Indicator: Indicates the system status: when flashing, the system is off-line (not ready to receive calls). RS-232C Connector: Connects an ASCII or VT terminal to the VPS that is necessary to program the system. Earth Terminal: Should be connected to an earth source with less than 1 Fuse:...
Page 19 KX-TVP204 transmits and receives ONLY digital signals with a Panasonic KX-TD Digital PBX. The DSP has the same features as the KX-TVP102. MODE (Rotary Switch): (Check the status of this switch only at start-up.) Provides the following additional functions: Table 1-1 Position Normal setting.
Page 20: Which Phone Systems Are Compatible
We cannot guarantee adequate integration of the VPS with other PBX systems or with Key Systems. If the customer does not have a recommended Panasonic PBX system, be sure that the system has the features listed below. The PBX should have the following features for successful integration: •...
Page 21: Installer Equipment And Software Requirements
Upon receiving these digits, the VPS goes on-hook and is ready to handle another call. DPT Integration is available when the VPS is connected to a Panasonic KX-TD series PBX (depending on the software version). This DPT Integration provides the VPS with more information than Touchtone Integration.
Page 22: Expansion Capabilities
1.3 SYSTEM BASICS 1.3.7 Expansion Capabilities Expansion requires additional port card(s): KX-TVP102 or KX-TVP204. • The KX-TVP102 card has 2 digital/analogue ports, and the ports are increased in increments of 2. • The KX-TVP204 card has 4 digital ports, and the ports are increased in increments of 4. 1.3.8 Recommendations for System Configuration General guideline: a ratio of 6/1 (for every 6 lines, 1 port).
Page 23 Outside (CO) Lines 9-12 13-16 17-20 21-24 25-28 29-32 33-36 37-40 41-44 45-48 Port 1.3 SYSTEM BASICS Installation Manual...
Page 24: Voice Mail Integration
1.4.1 General DPT Integration To the Panasonic KX-TD digital PBX, the VPS ports look like digital extensions. The PBX thinks that the VPS is a digital phone, and the VPS mimics all actions of a digital set. Another advantage of DPT Integration is that the 2B+D communication provides 2 VPS ports for each Digital Extension port.
Page 25 Connection Example (KX-TVP204 3) PBX (KX-TD1232) Jack 6 Jack 5 Jack 4 Jack 3 Jack 2 Jack 1 Assigned as DPT VPS ports SLOT 1 1.4 VOICE MAIL INTEGRATION Jack 5 Jack 6 SLOT 3 Port 9 Port 10 Port 11 Port 12 Jack 3 Jack 4 SLOT 2...
Page 26 1.4 VOICE MAIL INTEGRATION Connection Example (KX-TVP102 3, DPT Integration Mode) PBX (KX-TD1232) Jack 3 Jack 2 Jack 1 Assigned as DPT VPS ports Connect the odd-numbered jack on each KX-TVP102 card to your PBX (see the diagram above). The VPS will support 2 ports for each KX-TVP102 card, with only one jack connected. Note Do not connect the even-numbered jacks on the KX-TVP102 card.
Page 27 Inband/None Integration Connection Example (KX-TVP102 3, Inband/None Integration Mode) PBX (KX-TD1232) Jack 6 Jack 5 Jack 4 Jack 3 Jack 2 Jack 1 SLOT 1 Connect both jacks on each KX-TVP102 card to your PBX (see the diagram above). The VPS will support 2 ports for each KX-TVP102 card, with both jacks connected.
Page 28 1.4 VOICE MAIL INTEGRATION Installation Manual...
Page 29: Installation
Section 2 INSTALLATION Installation Manual...
Page 30: Safety Precautions
2.1 SAFETY PRECAUTIONS SAFETY PRECAUTIONS Please read the following precautions before installing the VPS. 2.1.1 Installation The VPS needs to be mounted on a wall. Improper placement of the system may result in malfunction, noise, or discolouration. Avoid installing the VPS in the following places: •...
Page 31: Wiring
2.1.2 Wiring • Do not wire the telephone cable parallel to an AC power source, computer, etc. If cables are run near those wires, shield them with metal tubing or use shielded cables and earth the shields. • Use protectors if running cables on the floor. Avoid running cables under carpets. •...
Page 32: Environmental Requirements
2.1 SAFETY PRECAUTIONS 2.1.3 Environmental Requirements The hard disk is sensitive to cold, heat, dryness, humidity, shock, vibration, and magnetic fields. Please observe the conditions specified below. Table 2-1 Hard Disk Drive Usage Environment Operating Temperature Operating Humidity Shock Vibration Magnetic Field Graph 1: Allowable Relative Humidity vs.
Page 33: Unpacking
UNPACKING Unpack the box and check the items below. Table 2-2 Main Unit AC Cords Screws (Wall Mounting) Anchor Plugs (Wall Mounting) Installation Manual 2.2 UNPACKING...
Page 34: Mounting The Vps On A Wall
2.3 MOUNTING THE VPS ON A WALL MOUNTING THE VPS ON A WALL The wall where the VPS is to be mounted must be able to support the weight of the VPS. If screws other than the ones supplied are used, use the same-sized diameter screws as the enclosed ones.
Page 35 Template Drill 3 holes and drive the rawlplugs (user-supplied) with a hammer, flush to the wall. To the wall surface Rawlplug 29 mm Install the 3 screws (included accessories) into the rawlplugs. Drive the screw to this position. Hook the unit on the screw heads. 2.3 MOUNTING THE VPS ON A WALL Concrete or Mortar Wall...
Page 36: Frame Earth Connection
2.4 FRAME EARTH CONNECTION FRAME EARTH CONNECTION IMPORTANT!!! Connect the frame of the main unit to the earth. Loosen the screw. Insert the earthing wire. Tighten the screw. Connect the earthing wire to the earth. Installation Manual To earth...
Page 37: Installation Steps
Standard Initialisation (For DPT Integration Connection) Program the ports of the PBX for voice processing (see Section 4 INTEGRATING THE VPS WITH THE PANASONIC KX-TD DIGITAL PBX). Program the KX-TD500, the KX-TD1232, the KX-TD816 or the KX-TD612 for Voice Mail integration.
Page 38 2.5 INSTALLATION STEPS CAUTION If the Rotary Switch is not reset to position 0 after initialisation, all programming will be lost when the voice processor loses power! Perform Quick Setup (see Section 5 CUSTOMISING THE SYSTEM). Check Quick Setup: • The Power Indicator on the Voice Processor should be solid.
Page 39: Installing Port Expansion Cards: Kx-Tvp102 Or Kx-Tvp204
INSTALLING PORT EXPANSION CARDS: KX-TVP102 OR KX-TVP204 2.6.1 General Port Expansion Cards • One KX-TVP102 card can support 2 VPS ports, under either Inband or DPT Integration. • One KX-TVP204 card can support 4 VPS ports, under DPT Integration. Expansion Capabilities of the VPS The VPS can handle up to 12 ports simultaneously when 3 KX-TVP204 port cards are installed.
Page 40 2.6 INSTALLING PORT EXPANSION CARDS: KX-TVP102 OR KX-TVP204 (KX-TVP102 only) Loosen, remove and discard the screw under the tape with a screwdriver. Loosen two screws on the right side of the main unit, then open the front cover in the direction of arrow Loosen the screw on the earthing strap, then remove the strap from the unit.
Page 41 2.6 INSTALLING PORT EXPANSION CARDS: KX-TVP102 OR KX-TVP204 Insert the optional port card into SLOT 1 using the guide rails. KX-TVP102 Card Guide Rails KX-TVP204 Card Guide Rails Press the latches at both ends of the card firmly, then fix the earthing strap to the unit with a screwdriver.
Page 42 2.6 INSTALLING PORT EXPANSION CARDS: KX-TVP102 OR KX-TVP204 KX-TVP204 Card Latches Press Latch Card Installation Manual...
Page 43: Connections
CONNECTIONS 2.7.1 Connecting to the PBX One jack of the VPS can be connected to 1 jack of the PBX. Use a 4-conductor cable for connection with KX-TD systems that use DPT Integration. Use a 2-conductor (T and R) cable for connection to all other PBXs.
Page 44: Port Cards
2.7 CONNECTIONS SLOT 3 SLOT 2 SLOT 1 POWER 2.7.4 Port Cards There are 2 types of port expansion cards (see 2.6 INSTALLING PORT EXPANSION CARDS: KX-TVP102 OR KX-TVP204). • Four Digital ports expansion card (KX-TVP204) • Two Digital/Analogue ports expansion card (KX-TVP102) One KX-TVP204 card (2 jacks) can support 4 VPS ports using the DPT Integration mode.
Page 45 Table 2-4 Card Configuration Examples (DPT Integration) Pattern No. (Port 9-12) (Port 9, 10) (Port 9, 10) SLOT 3 SLOT 2 SLOT 1 (Port 5-8) (Port 1-4) TVP204 TVP204 TVP204 (Port 9-12) (Port 5-8) (Port 1-4) TVP102 TVP102 TVP102 (Port 5, 6) (Port 1, 2) TVP102 TVP204...
Page 46: Terminal Connection
2.8 TERMINAL CONNECTION TERMINAL CONNECTION 2.8.1 Requirements for Connecting Programming Terminal The programming terminal must be connected with a serial cable with an RS-232C connector at the RS-232C port. This must be a null modem cable. This enables system administration (system setup, mailbox setup, and system diagnosis) to be performed.
Page 47: Rs-232C Signals
Standard IBM 25-Pin Connection ® Circuit Type Signal (RS-232C) Name Table 2-6 Pin Configuration of the RS-232C Number 2.8.3 RS-232C Signals Frame Ground (FG) Connects an external ground to the unit frame, usually the earth pin of the AC power cord. Transmitted Data (TXD)—...
Page 48: Data Terminal Ready (Dtr)— Output
2.8 TERMINAL CONNECTION Data Terminal Ready (DTR)— output This signal line is turned on by the unit to indicate that the RS-232C is on-line. Circuit DTR ON does not indicate that communication has been established with the terminal/printer. It is switched off when the RS-232C is off-line.
Page 49: Integrating The Vps With Panasonic Kx-T Phone Systems
Section 3 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Installation Manual...
Page 50: Guidelines For Integration
3.1 GUIDELINES FOR INTEGRATION GUIDELINES FOR INTEGRATION 3.1.1 DPT or Inband Signalling? There are 2 types of integration available on the VPS: Inband Signalling and DPT. The VPS used with any other brand of telephone equipment requires inband equipment. Note Depending on the model and/or the software version of the connected PBX, you may not be able to utilise some of the features available only with DPT Integration (see 4.1.1 Why DPT Integration is Important).
Page 51: Pbx Requirements For Integration
3.1.4 PBX Requirements for Integration The PBX must have certain capabilities and features to work with the VPS. (Although this section includes tests to help you evaluate the PBX, it may be necessary to refer to the PBX’s documentation for detailed capability and feature descriptions.) Single Line (Tip/Ring) Port Circuits The VPS can only be connected to a PBX that supports SLTs.
Page 52: Screened Transfer From An Slt
3.1 GUIDELINES FOR INTEGRATION sales people or field representatives). The only other option, without message waiting notification, is for mailbox owners to periodically call the VPS to check for messages. TEST: See if dialling the On code from an SLT can turn on an extension’s message waiting indicator.
Page 53: Pbx Parameters And Port Settings
PBX PARAMETERS AND PORT SETTINGS 3.2.1 General Guidelines and Definitions Optimal performance of the VPS/PBX system relies on proper VPS programming. There are 3 categories of hardware settings: RS-232C, Port Settings, and PBX Interface Parameters. Entering a number sets some of the parameters, while others use sequence codes. 3.2.2 RS-232C Settings •...
Page 54 3.2 PBX PARAMETERS AND PORT SETTINGS • Integration Mode: Specifies the method of integration to be used between the VPS and PBX. DPT Integration is only available when a KX-TD series PBX is connected and the software is upgraded. Table 3-3 •...
Page 55: Digit Translation Table Parameters
is busy. PBXs differ in how they handle this function. Test from an SLT to determine the sequence. • Release Sequence for Call Waiting: This sequence is carried out by the VPS to release call waiting. PBXs differ in how they handle this function.
Page 56 The remainder of this section consists of step-by-step guides for software verification and programming of the recommended Panasonic PBX systems. If you have any problem as you go through this section, please consult your dealer.
Page 57: Connecting The Vps With Panasonic Kx-T Series Pbxs
Message Waiting Lamp Light-Off Sequence for Message Waiting Lamp Call Waiting Sequence Release Sequence for Call Waiting 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs T1232/ T308 T616 TA series Inband Inband None Inband Inband Inband FTX (A) FTX (A)
Page 58: Kx-Ta Series Programming For Inband Integration Via The Manager's Extension
3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Check with manufacturer. Not Available Adding "A" for "answer" to the operator and extension transfer eliminates the message: "You have a call" when the AA transfers a call. The VPS disconnects when the call is answered.
Page 59: Kx-Td500 Programming For Inband Integration
The KX-TD500 is not sold in the United Kingdom. It is only available in some countries. Assignment of the extension card to be connected to the VPS 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Extension 106 Mailbox for Extension 106...
Page 60 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Go to the "1-1 Slot Assignment" screen. Assign the slot card type to be installed to "DHLC", "HLC", "SLC", "ESLC", or "SLC- M" SLT interface supports. Click "Apply" to save the slot card type assignment.
Page 61 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Screen output: Assignment of the extension line to be connected to the VPS Go to the "4-2 Extension Line 1/2" screen. Set "Data Line Mode" to "Yes". Click "Apply" to save the changed data.
Page 62 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Screen output: Settings for the trunk (outside line) features Select the appropriate trunk (outside line) feature settings depending on how your customer plans to use the VPS. • The VPS answers all incoming outside calls promptly.
Page 63 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs [Recommended Settings (1)] If the VPS is answering all incoming outside calls: Assignment of DIL 1:1 line Go to the "4-1 Trunk Line" screen. Assign "Destination Day/Night/Lunch/Break" for each trunk (outside line) to a specific extension number (VPS port).
Page 64 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs [Recommended Settings (2)] If the VPS is only answering incoming outside calls not answered by the Operator (Operator backup): Assignment of DIL 1:1 line Go to the "4-1 Trunk Line" screen.
Page 65 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Screen output: Assignment of IRNA (Intercept Routing No Answer) timer: Go to the "2-4 System Timer 1/2" screen. Assign "Intercept Time" parameter. Click "Apply" to save the changed data. Note: This parameter tells the KX-TD500 how long to let a call ring at an extension before forwarding (redirecting).
Page 66 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Screen output: Installation Manual...
Page 67 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs [Recommended Settings (3)] If the VPS is only answering incoming outside calls not answered by user extensions: Assignment of DIL 1:1 line Go to the "4-1 Trunk Line" screen. Assign "Destination Day/Night/Lunch/Break" for each trunk (outside line) to a specific extension number.
Page 68 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Screen output: Assignment of IRNA (Intercept Routing No Answer) timer: Go to the "2-4 System Timer 1/2" screen. Assign "Intercept Time" parameter. Click "Apply" to save the changed data. Note: This parameter tells the KX-TD500 how long to let a call ring at an extension before forwarding (redirecting).
Page 69: Kx-Td816 And Kx-Td1232 Programming For Inband Integration Via The Manager's Extension
3.3.5 KX-TD816 and KX-TD1232 Programming for Inband Integration via the Operating and Maintenance Tool A. Programming based on DOS terminal Go to the Main Menu. Choose "System Data Programming". (BATCH [1] or INTERACTIVE [2]). 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Installation Manual...
Page 70 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs • Before choosing Batch Programming, you must open a file in the Disk File Management Menu (Item 3). • Before choosing Interactive Programming, you must connect with the system in the DSHS Connect/Disconnect menu.
Page 71 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Station Setting 1 Jack EXT Name C X C O D H 0 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 N P G 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 1 2 3 4 1 2 3 4...
Page 72 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs GRP FLT Name 01 [ 02 [ 03 [ 04 [ 05 [ 06 [ 07 [ 08 [ 09 [ 10 [ 11 [ 12 [ 13 [ 14 [...
Page 73 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs B. Programming based on Windows Application Select File -> New/Open (BATCH Mode) or Connect -> DSHS Connect/Disconnect (INTERACTIVE Mode). Note When you select INTERACTIVE Mode, you must connect the RS232-c cable between your PC and the TD1232 unit.
Page 74 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Select Line -> CO Lines, and assign first extension of the Voice Mail hunt group into the "DIL 1:1" column. as below, and press OK. Installation Manual...
Page 75: Integrating The Vps With The Panasonic Kx-Td Digital Pbx
Section 4 INTEGRATING THE VPS WITH THE PANASONIC KX-TD DIGITAL PBX Installation Manual...
Page 76: Guidelines For Dpt Integration
4.1 GUIDELINES FOR DPT INTEGRATION GUIDELINES FOR DPT INTEGRATION 4.1.1 Why DPT Integration is Important The VPS works well with most PBXs because its connections are made through a standard single line (tip/ring) telephone interface. However, the communication between the PBX and VPS is best when DPT Integration is used;...
Page 77 Table 4-1 Caller Name Announcement (System/Personal)* Caller ID Call Routing* Personal Greeting for Caller ID* Each subscriber can record up to 4 personal greeting Time Synchronisation Caller ID Note 1: When an incoming outside call reaches the VPS via the PBX, the VPS will wait about 2 rings before answering the call to receive the Caller ID information properly from the PBX.
Page 78: Kx-Td500 Programming For Digital Integration
4.2 KX-TD500 PROGRAMMING FOR DIGITAL INTEGRATION KX-TD500 PROGRAMMING FOR DIGITAL INTEGRATION A maximum of 2 VPS cards for the VPS can be installed at the KX-TD500. Follow the procedure below to program the VPS card(s) for DPT Integration. Note The KX-TD500 is not sold in the United Kingdom. It is only available in some countries.
Page 79 Screen output: Check the information of "CPU Card Information" and confirm the Software Version of the KX-TD500. The software version must be Q211AB or higher for DPT Integration to be utilised. Notes: • If the software version of the KX-TD500 is lower than this, you may not be able to utilise some of the features available only with DPT Integration.
Page 80 4.2 KX-TD500 PROGRAMMING FOR DIGITAL INTEGRATION Screen output: Assignment of VPS card and its model Go to the "1-4 VPS (DPT) Port Assignment" screen. Select the corresponding equipment number in the "TVP No." menu. Select "TVP200-1" in the "Type" menu. Select the card (101: DHLC for jacks 1-6) which connects with the VPS in the "VPS Card"...
Page 81 Screen output: Assignment of the extension ports connected to the VPS Continue the programming in the "1-4 VPS (DPT) Port Assignment" screen. Select the extension port number of the card (DLC/DHLC) to which the VPS (DPT) jack is to be connected in the "Port No." menu. Notes: •...
Page 82 To set the trunk (outside line) features, follow the instructions in "Settings for the trunk (outside line) features" (3.3.3 KX-TD500 Programming for Inband Integration in 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs). Connect the jack assigned in Step 4 to the VPS.
Page 83 The calls to the VPS can be processed after the Power Indicator stops flashing. After turning the power on, the system starts up in the following sequence: • The Power Indicator light goes on. • The Power Indicator light begins to flash. •...
Page 84 4.2 KX-TD500 PROGRAMMING FOR DIGITAL INTEGRATION Table 4-2 The PBX is not programmed properly to support DPT Integration. Start up completed. The Power Indicator light stops blinking when the start-up has been successful. (The delay varies according to the system’s condition.) "**ON LINE MODE**"...
Page 85 4.2 KX-TD500 PROGRAMMING FOR DIGITAL INTEGRATION The required programming is complete and the VPS and KX-TD500 should be able to communicate through DPT Integration. We recommend that the KX-TD500 system has any optional extension cards installed and telephones connected before starting the VPS. When running the Quick Setup command (Section 5 CUSTOMISING THE SYSTEM) from the VPS, the PBX transmits the extension information automatically.
Page 86: Connecting The Vps With The Panasonic Kx-Td816, Kx-Td1232 And Kx-Td612
4.3 CONNECTING THE VPS WITH THE PANASONIC KX-TD816, KX-TD1232 AND KX-TD612 CONNECTING THE VPS WITH THE PANASONIC KX-TD816, KX-TD1232 AND KX-TD612 Notes • Do not use System Programmes [106], [131], [602] or [813] for DPT Integration. • The next 2 sections (4.3.1 KX-TD1232 Software Verification and Programming for DPT Integration via the Manager’s Extension and 4.3.2 KX-TD1232 Software Verification...
Page 87 4.3 CONNECTING THE VPS WITH THE PANASONIC KX-TD816, KX-TD1232 AND KX-TD612 Enter the system number ([0] or [1], master/slave). The system displays the ROM version and the date it was created. This version must be the required version for DPT Integration to be utilised (both systems if system connection is used).
Page 88 4.3 CONNECTING THE VPS WITH THE PANASONIC KX-TD816, KX-TD1232 AND KX-TD612 Repeat steps c, d, and e until all extension numbers are entered. Conditions: Connect the jack assigned in Step 4 to the VPS. Connect your personal computer to the VPS and start your communication software (i.e., HyperTerminal, Procomm Plus, Smartcom...).
Page 89 4.3 CONNECTING THE VPS WITH THE PANASONIC KX-TD816, KX-TD1232 AND KX-TD612 Change the PBX type in the VPS programming menu in the following sequence. • System prompts [>] are displayed on the screen. Press ENTER. Screen output: Please Select Your Terminal Type.
Page 90 4.3 CONNECTING THE VPS WITH THE PANASONIC KX-TD816, KX-TD1232 AND KX-TD612 Start up completed. The Power Indicator light stops blinking when the start-up has been successful. (The delay varies according to the system’s condition.) "**ON LINE MODE**" is displayed. System prompt [> ] is displayed on the screen. To enter system administration, Press ENTER.
Page 91: Kx-Td1232 Software Verification And Programming For Dpt Integration Via The Operating And Maintenance Tool
4.3 CONNECTING THE VPS WITH THE PANASONIC KX-TD816, KX-TD1232 AND KX-TD612 4.3.2 KX-TD1232 Software Verification and Programming for DPT Integration via the Operating and Maintenance Tool Follow these steps after communication between the KX-TD1232 and the programming software has been established. Refer to the Operating and Maintenance manual for connection information.
Page 92 4.3 CONNECTING THE VPS WITH THE PANASONIC KX-TD816, KX-TD1232 AND KX-TD612 Choose "System" from the System Data Programming Main Menu. System Data Programming Main Menu 1. Line 2. Station 3. System 4. Toll Restriction 5. LCR 6. Aux. Ports 7. Additional Function 8.
Page 93 4.3 CONNECTING THE VPS WITH THE PANASONIC KX-TD816, KX-TD1232 AND KX-TD612 Voice Mail Integration VM Port No. Master [07] [08] [ ] [ ] [ ] [ ] Slave Jack Master 01 07-1 [265] 07-2 [266] 08-1 [267] 08-2 [268]...
Page 94 4.3 CONNECTING THE VPS WITH THE PANASONIC KX-TD816, KX-TD1232 AND KX-TD612 The required programming is now complete and the VPS and KX-TD1232 should be able to communicate through DPT Integration. We recommend that the KX-TD1232 system has any optional extension cards installed and telephones connected before starting the VPS.
Page 95 4.3 CONNECTING THE VPS WITH THE PANASONIC KX-TD816, KX-TD1232 AND KX-TD612 Select Line -> CO Lines, and assign first extension of the Voice Mail hunt group into the "DIL 1:1" column as below, and press OK. Note The extension numbers are different depending on your PBX (eg., 265, 266, 267...).
Page 96: Common Dpt Integration Features And Setup Procedures
4.4 COMMON DPT INTEGRATION FEATURES AND SETUP PROCEDURES COMMON DPT INTEGRATION FEATURES AND SETUP PROCEDURES The following features can be used on any KX-T proprietary telephone (7000/7300 series analogue; 7200/7400/7500 series digital). 4.4.1 Live Call Screening (LCS) Programming LCS notifies subscribers of incoming messages to their mailboxes. The notification method is programmable for hands-free or private.
Page 97: Live Call Screening Recording Mode Assignment Via System Programming
Repeat these steps for each telephone. 4.4.4 Live Call Screening Recording Mode Assignment via System Programming This programme allows the VPS to continue recording the conversation in the mailbox after the extension intercepts the call during the Live Call Screening. PC programming is also possible.
Page 98: Live Call Screening Assignment Via Pc Programming
4.4 COMMON DPT INTEGRATION FEATURES AND SETUP PROCEDURES 4.4.6 Live Call Screening Assignment via PC Programming The KX-TD500 users can program Live Call Screening features via PC programming. Follow the procedure below to assign each feature. Note The KX-TD500 is not sold in the United Kingdom. It is only available in some countries.
Page 99: Live Call Screening Button Assignment Via Station Programming
4.4.7 Live Call Screening Button Assignment via Station Programming For the Live Call Screening feature to work at an extension, the extension must have an LCS button lit at the time of the message reception. This key must either be a DSS/BLF or CO key with a lamp.
Page 100: Twr (Two-Way Recording) Button Assignment Via Station Programming
4.4 COMMON DPT INTEGRATION FEATURES AND SETUP PROCEDURES 4.4.9 TWR (Two-Way Recording) Button Assignment via Station Programming For the Two-Way Recording feature to work at an extension, the extension must have a TWR button on it. This key must either be a DSS/BLF or CO key with a lamp. Follow the procedure below to assign a TWR button on an extension.
Page 101: Voice Mail Transfer Button Assignment Via Station Programming
To exit the Station Programming mode, Press the PROGRAM button or lift the handset. Repeat these steps for each telephone. Conditions: 4.4.11 Voice Mail Transfer Button Assignment via Station Programming This feature allows an extension user to transfer calls directly to a Voice Mailbox. This is available with both DPT and Inband Integrations.
Page 102 4.4 COMMON DPT INTEGRATION FEATURES AND SETUP PROCEDURES Screen output: Click the Key Number to which a button will be assigned. "Flexible CO Key" screen displays. Screen output: Select the desired Key Type. When 2WAY-REC, 2WAY-TRN, or VTR is selected, enter the extension number in "DN".
Page 103: Live Call Screening Activation
Example screen output: Click "OK". "Flexible CO Key" screen (for all CO Keys) displays again. Click "OK". "4-2 Extension Line 1/2" screen displays again. Click "OK" or "Apply". Repeat these steps for each extension. 4.4.13 Live Call Screening Activation To activate the Live Call Screening status, follow the steps below. PC programming is also possible.
Page 104: Twr (Two-Way Recording) Into Mailbox
4.4 COMMON DPT INTEGRATION FEATURES AND SETUP PROCEDURES Dial the desired Extension Number, or Press [ ] to remove all passwords. Press STORE. To exit the Station Programming mode, Press the PROGRAM button or lift the handset. Repeat these steps for each telephone. 4.4.15 TWR (Two-Way Recording) into Mailbox This feature allows extension users to record conversations into their mailboxes by pressing the Two-Way Recording (TWR) button.
Page 105: Customising The System
Section 5 CUSTOMISING THE SYSTEM Installation Manual...
Page 106: Starting Up
5.1 STARTING UP STARTING UP 5.1.1 Before Programming Determine the customer’s needs. • Work with the owner, manager, and receptionist to build the Custom Service Greetings and Holiday Greetings. • Figure out which ports are to be answered by which greetings. •...
Page 107: Starting The Quick Setup
This utility provides a quick way of programming the Voice Processing System to operate in a standard automated attendant or voice mail configuration when connected to a Panasonic KX-T series telephone system. The system will prompt you to enter, modify or confirm settings based upon which PBX type you select.
Page 108 5.1 STARTING UP Screen output: Quick Setup - PBX type Please select your PBX type. 1. KX-T308 2. KX-T616 3. KX-T1232/TA series 4. KX-T96 5. KX-T336 6. KX-TD816 7. KX-TD1232/TD612 8. KX-TD500 9. Reserved 0. OTHERS Select your PBX type. The required steps are different for some models. Go to the step indicated below for that type.
Page 109 Screen output: Quick Setup - Enter Extensions for Mailboxes What extensions need a mailbox on this system? P: Previous menu, N: Next menu, S: Next Screen Enter extension numbers of subscribers who need personal mailboxes (2 to 5 digits). For example, to enter the extension number 201, Press [201] and Press ENTER. You can also enter multiple extensions.
Page 110 Up to 16 alphabet characters can be assigned as an Owner’s Last Name. Note • Mailbox numbers displayed on this screen Panasonic KX-TD Series System The same numbers as the extensions of the KX-TD series system that were automatically transmitted to the VPS—Auto Configuration.
Page 111 Name" feature using the Owner’s Last Name when in Automated Attendant Service or Voice Mail Service. Port Service Setting Screen output: Quick Setup- Port Service Setting All ports are currently set up to handle callers with standard automated atten- dant operation, day and night mode, using the Custom Service feature (Custom 1).
Page 112 5.1 STARTING UP To go to the next screen without assigning the password, Press ENTER. Date and Time Setting Screen output: Quick Setup-Time Setting Current time is 3:04, PM Current date is MON 1-JAN-2001 Enter the time (hour, minute as 2 digits, comma and A or P) and date (day, month and year in 2 digits).
Page 113 5.1 STARTING UP Screen output when Quick Setup is finished: **ON LINE MODE** > Installation Manual...
Page 114: Port Setting Options
5.2 PORT SETTING OPTIONS PORT SETTING OPTIONS Design each system according to the needs of your customer. You should be familiar with all options for port assignment so that customers get exactly what they need and expect. Each port can be assigned as Voice Mail, Interview Service, Automated Attendant, or Custom Service.
Page 115: Custom Service Features
Remember that it is possible and often necessary to have 1 custom service lead to another custom service. For example, if someone presses [1] for sales, you might want another menu to say "for new car sales, press [1]; for used car sales, press [2]". This way, callers are routed directly to the person best suited to handle them.
Page 116: Custom Service Programming
5.2 PORT SETTING OPTIONS This also allows an extension to be assigned as the fax manager to be notified on incoming faxes. Disconnect Parameter (1-5-7-9) Determines how many seconds of silence the VPS allows during a caller’s message before disconnecting the call. RS-232C Settings (1-6-1) Allows the System Administrator to change the baud rate, parity bit, etc.
Page 117 Program - Service Setting - Custom Service Setting - Custom 1 (Not recorded) 1. Description [ ] 2. Prompt Mode [ System ] 1:System 2:User1 3:User2 := 3. Menu Repeat Cycle [ 3 ] (1-3 times) := 4. Call Transfer Anytime [ Extn. ] (Extn./Mbx/No) := 5.
Page 118 5.2 PORT SETTING OPTIONS Table 5-3 Description Call Transfer Any Time Wait for Second Digit No DTMF Input Operation Keypad Assignment Keypad Assignment Options Table 5-4 Entry a. Transfer to Mailbox b. Transfer to Extension c. Operator d. Exit e. Previous Menu f.
Page 119: Recording Menus
Table 5-4 Entry h. Call Transfer Service i. Subscriber Service j. Department Dialling k. Dial by Name l. Repeat Menu m. Main Menu n. Fax Transfer 5.2.4 Recording Menus After you have finished entering the parameters in each menu, record the menu messages. Menu messages inform the caller of available options and their corresponding keys.
Page 120: Checking Operation
5.2 PORT SETTING OPTIONS 5.2.5 Checking Operation After you have entered and recorded all menus, it is important to try the programme yourself to see that all functions perform properly. Dial into the system and try all the choices to see if you are routed correctly.
Page 121: Extension Groups
message for the parts section, press 3". The digit "3" would be assigned to System Group Distribution List number 250 in Custom Service Setting. Each message waiting lamp will remain on until the message is cleared from the individual extension. 5.2.8 Extension Groups An extension group places several extensions into the same mailbox.
Page 122: Automated Attendant
5.2 PORT SETTING OPTIONS To structure an interview mailbox: From the System Administration Top Menu, Type [1-1-1 Mailbox Number-1] (Program-Mailbox Setting-Enter/Edit-Mailbox Number-Mailbox Setting). Enter the Mailbox Number that is to be assigned an interview mailbox. This should be the mailbox number of the person who requires the service. At "Interview Mailbox Number "parameter, Enter a Nonexistent Mailbox Number.
Page 123: Operator Service
This service can be assigned to a keypad digit within Custom Service; after pressing this key, the caller will hear the Department Dialing Menu. 5.2.12 Operator Service This service (when enabled) can be accessed via: • Voice Mail—Rotary Telephone Service allows rotary callers to reach the General Delivery Mailbox or Operator Service.
Page 124: Setting Ports
5.3 SETTING PORTS SETTING PORTS 5.3.1 Port Service Menu Access the Port Service Menu through the following sequence: System Administration Top Menu: Enter The Number: = 1 (Program) Enter The Number: = 3 (Port/Trunk Service) Enter The Number: = 1 (Port Service) Screen output: Program - Port/Trunk Service - Port Service Enter the Port Number (1-12) :=...
Page 125 Table 5-5 Description Incoming Call 1. System Service 2. User 1 Prompt 3. User 2 4. Selective Prompt for 1. System Rotary Callers 2. User 1 3. User 2 Delayed Answer Time Time Group Value Range (Default) Specifies the language of voice prompts to be played on this port.
Page 126: Automated Attendant Parameters
5.4 AUTOMATED ATTENDANT PARAMETERS AUTOMATED ATTENDANT PARAMETERS Automated Attendant parameters include: Department Dialing, Operator Parameters, and Alternate Extension. If the VPS needs a special transfer procedure for an extension (such as modem extension), alternate extension should be assigned (see "Alternate Extension Assignment" in B5.1 Automated Attendant Parameters).
Page 127: Operator's Parameters
5.4.3 Operator’s Parameters If you enable operator service, you must set the following parameters: Operator’s Extension and Mailbox Number, Coverage Modes, and Message Repeat Cycle. Operator 1: The default is set at "0" which coincides with the operator of the PBX. When a caller tries to leave a message for Operator 1, the message will automatically go to the General Delivery Mailbox (GDM) by default.
Page 128 5.4 AUTOMATED ATTENDANT PARAMETERS Table 5-6 Description Operator’s Extension Operator’s Mailbox No. Operator No Answer Time Busy 1. Hold Coverage 2. No Answer Coverage Mode 3. Call Waiting 4. Disconnect Message Installation Manual Value Range (Default) 1-5 Digits Specifies the extension number for Operator 1. [Notes] •...
Page 129 Table 5-6 Description No Answer 1. Caller Select Coverage 2. Leave Message Mode 3. Disconnect Message 4. Next Operator Message Repeat Cycle *: Note In the following cases, the caller cannot "select". He is directed to Operator 1’s mailbox when he is transferred to the operator but the operator does not answer: No input to Automated Attendant.
Page 130: Setting Mailboxes
5.5 SETTING MAILBOXES SETTING MAILBOXES 5.5.1 Mailbox Setting Menu Access the Mailbox Setting Menu through the following sequence: System Administration Top Menu: Enter The Number: = 1 (Program) Enter The Number: = 1 (Mailbox Setting) Program - Mailbox Setting Menu 1.
Page 131 Table 5-7 Description Covering Extension Interview Mailbox Number All Calls 1. Yes Transfer to 2. No Mailbox From Mailbox Setting Menu: Enter The Number : = 1 Enter the Mailbox number: = Program - Mailbox Setting - Enter/Edit Menu 1. Mailbox Setting 2.
Page 132 5.5 SETTING MAILBOXES Table 5-8 Parameter Dial Number Type of Device 1. Telephone Use Mode No. of Retries Busy Delay Time No Answer Delay Time Installation Manual Value Range (Default) Up to 32 digits Assigns a telephone or beeper (pager) number to consisting of 1-9, Device 1, 2, or 3.
Page 133 Table 5-8 Parameter Time Frame 1, MON: TUE: WED: THU: FRI: SAT: SUN: From Mailbox Setting Menu: Enter The Number : = 1 Enter the Mailbox number: = Program - Mailbox Setting - Enter/Edit Menu 1. Mailbox Setting 2. Notification Setting 3.
Page 134: Deleting A Mailbox
5.5 SETTING MAILBOXES 5.5.3 Deleting a Mailbox From Mailbox Setting Menu: Enter The Number : = 2 Program - Mailbox Setting - Delete Enter the Mailbox Number : = Are you sure? (Y/ N) : = 5.5.4 Password Reset To reset a subscriber’s password, go to the Password Reset Menu. "Enter the Mailbox Number"...
Page 135 5.5 SETTING MAILBOXES Note Depending on the PBX extension numbering, the mailbox numbers might be 2- to 5- digits long. Installation Manual...
Page 136: Training The Subscriber
Finally, if Custom Service menus are used, subscribers should be encouraged to listen to these menus often and make suggestions for improvement. Custom service is a very powerful feature of the Panasonic VPS. Make the most out of this feature. Installation Manual...
Page 137: Final Setup
Section 6 FINAL SETUP Installation Manual...
Page 138: Message Manager's Mailbox (Mailbox 998)
6.1 MESSAGE MANAGER’S MAILBOX (Mailbox 998) MESSAGE MANAGER’S MAILBOX (Mailbox 998) The Message Manager is responsible for recording and updating a wide variety of system messages. Please refer to D6 RECORDING MESSAGES to see the full array of recording tasks. Follow the instructions below to record Custom Service prompts and user prompts. Note The Message Manager’s mailbox might be 98, 998, 9998, or 99998.
Page 139: Custom Service Greetings (Enter #6*998,5,4)
Press [5] to modify messages. Press [1] to change the Company Greeting. Continue following voice prompts through appropriate menus. Prompts lead you through the choices and recording process. After you record the company greeting, it may be necessary to enter programming through the terminal and set the company greeting assignment under the Port Settings Menu, Trunk Service Menu and Holiday Service Menu.
Page 140 6.1 MESSAGE MANAGER’S MAILBOX (Mailbox 998) Note Prompt 645: The system prompt is "This is the General Delivery Mailbox". You can record User Prompt 1 or User Prompt 2 as, "Thank you for calling ABC company. We are currently closed, however, if you leave your name and phone number, we will return your call as quickly as possible".
Page 141: Setting Up Mailboxes
SETTING UP MAILBOXES The following steps complete the basic installation of the VPS. For each mailbox on the system, a No Answer, Busy, and After Hours Greetings should be recorded, as well as the Owner’s Name and Password. Please follow the steps below to set up the mailboxes accordingly.
Page 142 6.2 SETTING UP MAILBOXES Enter your Password (if programmed), then Press [#]. You are now inside the mailbox. Press [5] for Mailbox Management. Press [3] to change the Owner’s Name. The system will say: "Owner’s name is not recorded. Record owner’s name at the tone". State the Owner’s First and Last Name at the tone.
Page 143: Backing Up The System
BACKING UP THE SYSTEM Choose the Utility Command. Type [SAVE], then Press ENTER. See screen output below. From System Administration Top Menu: Enter The Number : = 3 Utility Command $ SAVE VPS DISK Data Save ( VPS -> PC : Xmodem ) 1: Program 2: Parameters 3: System Prompts...
Page 144 6.3 BACKING UP THE SYSTEM When the saved Caller ID numbers are loaded using LOAD command, the following things should be done: • For System Caller Name Announcement, the Message Manager re-records caller names (see "Recording System Caller Names" in D6 RECORDING MESSAGES).
Page 145: System Maintenance And Troubleshooting
Section 7 SYSTEM MAINTENANCE AND TROUBLESHOOTING Installation Manual...
Page 146: Initialising The System
7.1 INITIALISING THE SYSTEM INITIALISING THE SYSTEM Initialising the system clears all voice data except user prompts and returns all system parameters to their default settings. Throughout this section, menu selections are indicated as "System Administration Top Menu-(Selection Number)". This means that the System Administration Top Menu must first be accessed.
Page 147 Type [Y] (this places the VPS in the off-line mode). System Reset/Clear Menu Mailbox No. Length :3 System Manager's Mailbox No. :999 Message Manager's Mailbox No. :998 Reset System Parameters : Press / Type [\]. ******************************** * Caution!!! * Now, System Initialization Starts. ******************************** Is it all right ? (Y/N):= Type [Y] to start the system resetting.
Page 148: Utility Commands
7.2 UTILITY COMMANDS UTILITY COMMANDS In the Utility Command Mode, the System Administrator can access the functions described below by entering the appropriate command at the "$" prompt, and Pressing RETURN. To select the Utility Commands Menu, follow the menu path as shown: System Administration Top Menu-3 Utility Command (Type 'HELP' for command list.) Table 7-1...
Page 149: Off-Line Set (Ofln)
7.2.1 Off-line Set (OFLN) Use the OFLN command to turn off the VPS Answer Mode. Set the VPS to Off-Line Mode before deleting a mailbox, since this operation involves the updating of a large number of related parameters. Type OFLN, then Press RETURN. If no VPS ports are in use, the VPS will immediately suspend the Answer Mode.
Page 150: Set Time (Time)
7.2 UTILITY COMMANDS To create a password or change an existing password: a) Type [1] or [2] Maximum 10 characters NEW PASSWORD : = Note When you press [2] to change the System Reset/Clear password, you should type the current (OLD) password before entering a new one. b) Type the password.
Page 151: Print Reports At Specified Time (Pset)
Type the current date. For the year, type the last 2 digits. Note Enter the exact time and date. This command cannot be used when either the System or the Message Manager is accessing the time setting feature. 7.2.5 Print Reports at Specified Time (PSET) Use the PSET command to issue system usage reports (Disk Usage Report, Port Usage Report, Call Account Report) at a specified time each day.
Page 152 7.2 UTILITY COMMANDS $ ELOG DEVICE 1. CPU 2. CLOCK 3. DISK 4. DSP* 5. DSP* 6. CPU * = port number (1-12) Note The following tables display and explain the errors that the system can identify. Table 7-2 Device Error Log Indications Indication MEM-GET CLOCK...
Page 153: Saving The System Data To The Backup Device (Save)
Table 7-3 Error Indications at System Startup DISK ERROR: System Data Error!! SYSTEM ERROR: 1 SYSTEM ERROR: 2 SYSTEM ERROR: 3 SYSTEM ERROR: 4 SYSTEM ERROR: 5 SYSTEM ERROR: 6 SYSTEM ERROR: 7 SYSTEM ERROR: 8 SYSTEM ERROR: 9 SYSTEM ERROR: 10 SYSTEM ERROR: 11 SYSTEM ERROR: 12 SYSTEM ERROR: 13...
Page 154 7.2 UTILITY COMMANDS to execute this command for all the data selected. When performing this operation, always wait until the process completion indication appears. WARNING Never save (back-up) and upload the "Program" without your dealer’s support. The memory required to save each data component is indicated below. 1.
Page 155: Loading New Or Saved Data To The Vps (Load)
• If your data terminal supports a high speed, it is recommended that you SAVE at the maximum speed of 38400 bps. First, change the RS-232C setting of the VPS (see B7.1 RS-232C Parameters). Next, change the RS-232C setting of your data terminal to the same speed.
Page 156: Print All Of The Vps Parameters (Gprn)
7.2 UTILITY COMMANDS 7.2.9 Print All of the VPS Parameters (GPRN) Use the GRPN command to print all VPS parameter settings (output to screen). Use Ctrl-C at any time to stop printing. Type GPRN, then Press RETURN. $ GPRN 0: All Parameters 1: Mailbox Setting 2: Class of Service Setting 3: Port/Trunk Service Setting...
Page 157: Custom Service Menu Access Count Clear (Cclr)
Custom [100] (System) (Access: 9 ) (Menu Msg. : None) | < multilingual pick > [N]- Xfer Mbx (998) [0 ]- Operator [1 ]- Custom [1] (System) (Access: 2) (Menu Msg. : None) | <English service> [N]- Operator [0 ]- Operator [1 ]- A.A.
Page 158: Message Waiting Lamp Retry Times (Mwl)
Use the MWL command to specify the number of times the VPS will attempt to turn on the Message Waiting Lamp of the called extension. Apply this setting when a PBX other than the Panasonic KX-T series telephone system is used. $ MWL Current Setting of M.W.L.
Page 159: Utility Command List (Help)
$ MPLT 1 ***List of Registered User Prompt 1 No. ([1], [2], . . ., [931])*** *** Total number of Registered = 3 *** *** Total number of TURN OFF = 1 *** Blank: Prompt No.: Prompt No. with an*: Note The "Total Number of Registered"...
Page 160: Quick Setup (Qset)
7.2 UTILITY COMMANDS $ HELP OFLN ONLN PASS TIME PSET ELOG SAVE LOAD GPRN VERS CREP [no.] CCLR [no.] MPLT [opt] QSET LMON PUTD WCID 7.2.17 Quick Setup (QSET) Use the QSET command initially to perform a basic setup of your VPS when you use your VPS for the first time or after system initialisation.
Page 161: Touchtone Information Display (Putd)
$ LMON Status No.: Ready Ready Error Error Error Error 7.2.19 Touchtone Information Display (PUTD) Use the PUTD command to display the touchtones the VPS receives and sends. In addition to the touchtones, the following will be displayed—the Incoming Call Service (Voice Mail, Automated Attendant, Custom, and Interview) entered by the caller and the time periods that the ports are enabled.
Page 162: Wait For Caller Id (Wcid)
7.2 UTILITY COMMANDS Sample display: $ PUTD Target Port for Debug : * * * * * * * * * * * * Don't leave enabled after troubleshooting. [1] DTMF:3 [1] DTMF:8 [1] A.Attend [1] DTMF:# [1] DTMF:6 [1] Voice Mail [1] DTMF:1 [1] DTMF:0 [1] DTMF:1...
Page 163: System Reports
SYSTEM REPORTS The System Administrator is able to generate 8 System Reports to monitor VPS operating status. The reports can be displayed on a data terminal or printed. The terminal or printer must be connected to the RS-232C port. (The System Manager is also able to output System Reports.) To select the System Reports Menu, follow the menu path as shown: System Administration Top Menu-2-1...
Page 164: Cos (Class Of Service) Assignments
7.3 SYSTEM REPORTS To select the Mailbox Assignments Report, follow the menu path as shown: System Administration Top Menu-2-1-1 **Mailbox Assignments MBOX Extn. Name (Fir/Lst) JONE / DELY SCHE /---------- MAY /----------- JONE /---------- DAVE /--------- CLUS / ALCC WHIT / BLUE COS: Class of Service CExtn:...
Page 165: System Service Report
RtN: New Message Retention Message Length Time (Un=Unlimited) CaT: Maximum Message Time (Un=Unlimited) Message Scanning with Information Use Call Waiting on Busy Intercom Paging Group Remote Call Forward to CO Maximum number of names for Personal Caller Name Announcement Caller ID Screening ED (pr): Authorisation for External Message Delivery (Prompt...
Page 166: Call Account Report
7.3 SYSTEM REPORTS ** System Service Report Port [Day mode] 1 SYS A.A. 2 SYS A.A. 3 SYS A.A. 4 SYS A.A. 5 SYS A.A. 6 SYS A.A. 7 SYS A.A. 8 SYS A.A. 9 SYS A.A. 10 SYS A.A. 11 SYS A.A.
Page 167: Port Usage Report
7.3.5 Port Usage Report The Port Usage Report provides information about port usage and allows system and port traffic to be measured. The report includes the accumulated duration times of incoming and outgoing calling services and the total connect time for each port. To select the Port Usage Report, follow the menu path as shown: System Administration Top Menu-2-1-5 ** Port Usage Report...
Page 168: Disk Usage Report
7.3 SYSTEM REPORTS Type [Y] (yes) or [N] (no). If "Y" is entered, the system will clear the data. Wait until "Port Usage Report Data Cleared!!" appears on the screen before proceeding. 7.3.7 Disk Usage Report The Disk Usage Report indicates the amount of disk storage used and the disk availability in minutes.
Page 169: Mailbox Usage Report
7.3.9 Mailbox Usage Report The Mailbox Usage Report provides information about the usage of a specific mailbox. It includes the number of recorded messages, the total amount of outgoing calling time, and external message, message notification and group message delivery. To select the Mailbox Usage Report, follow the menu path as shown: System Administration Top Menu-2-1-7 Enter the Range : = 211...
Page 170: Fax Call Report
7.3 SYSTEM REPORTS To clear the Mailbox Usage Report, follow the menu path as shown: System Administration Top Menu-2-2-3 System Reports - System Report Clear - Mailbox Usage Statistics Clear Enter the Range : = May I clear mailbox usage report data ? (Y/N) : = Type [Y] (yes) or [N] (no).
Page 171 7.3 SYSTEM REPORTS System Reports - System Report Clear - Fax Call Report Clear May I clear fax call report data ? (Y/N) : = Type [Y] (yes) or [N] (no). If "Y" is entered, the system will clear the data. Wait until "Fax Call Report Data Cleared!!"...
Page 172: Troubleshooting Guide
• Consult your dealer. • Have the unit repared by your Panasonic dealer. • Check the connection between the VPS and PBX. • Insert the card firmly into the card slot.
Page 173 Table 7-5 PROBLEM Line disconnection occurs while transferring an outside call. Unable to transfer an outside call. Unable to call an outside party. Unable to call an extension. • Unable to access the mailbox. PROBABLE CAUSE • Improper setting of the sequence.
Page 174 7.4 TROUBLESHOOTING GUIDE Table 7-5 PROBLEM Unable to call Operator 1 Connected terminal (RS- 232C port) does not operate. Unable to reconnect when the line is busy. Unable to make a no- response reconnection. Unable to generate a call waiting tone from the VPS. Unable to make Intercom Paging to groups.
Page 175: Specifications
SPECIFICATIONS Table 7-6 Port Cards: Dialling Method: Flash (Recall) Time: CPC Detection Type of Line: Extension Numbering: Pause Time: Message Waiting Lamp: Main CPU: Hard Disk Capacity: Number of Mailboxes: Number of Messages: Personal Greeting Message Length: Message Retention Time: Maximum Message Length: Reports: Connections Telephone Line:...
Page 176 7.5 SPECIFICATIONS Installation Manual...
Page 177: System Features
Appendix A SYSTEM FEATURES Installation Manual...
Page 178: Appendix A System Features
Auto Configuration Creates mailboxes by obtaining extension (DPT Integration numbers from the Panasonic KX-TD series Only) telephone system. Also sets the time and date automatically by obtaining time information from the PBX.
Page 179 Table A-1 FEATURE Automated Answers incoming calls and routes those Attendant calls to the desired extension. The service can be assigned to all of Day, Night, Lunch, and Break time periods. Available for both Port and Trunk Services. Broadcasting Permits the System Manager to deliver the Messages same message to all VPS subscribers at the same time.
Page 180 A1 SYSTEM FEATURES Table A-1 FEATURE Callback Number Enables the caller to leave a callback number Entry in several different ways depending upon which option is programmed into the VPS. The VPS can forward the callback number to a beeper (pager). Caller ID Call Allows the System Administrator to assign up Routing...
Page 181 Table A-1 FEATURE Caller Name Allows the System Administrator to assign up Announcement— to 120 Caller ID numbers. Each Caller ID System number can have a caller name recorded by (DPT Integration the Message Manager. The caller name is Only) announced when: (1) extension users listen to the messages from assigned numbers left in their mailboxes, (2) the VPS transfers calls...
Page 182 A1 SYSTEM FEATURES Table A-1 FEATURE Calling a Beeper Allows a subscriber to be notified by a beeper (Pager) (pager) when he has message(s). If the beeper (pager) has a display, it is possible to send to it a callback number. The callback number can be recorded when a caller leaves a message.
Page 183 Table A-1 FEATURE Company Greeting Is a prerecorded message designed to greet all incoming callers and provide relevant information. This feature allows the use of up to 32 different greetings for each individual Time Service period (Day, Night, Lunch and Break) as well as holidays*.
Page 184 A1 SYSTEM FEATURES Table A-1 FEATURE Custom Service Allows callers to access specific functions by entering numbers or symbols through the telephone keypad. The Message Manager can record up to 100 Custom Service menus. These menus can be recorded in various foreign languages, and help guide outside callers to the desired extension, mailbox, System Group Distribution List, Department Dialling menu,...
Page 185 INTEGRATION. • See 2.7 CONNECTIONS. • See 3.1.1 DPT or Inband Signalling?. • See Section 4 INTEGRATING THE VPS WITH THE PANASONIC KX-TD DIGITAL PBX. • See "DPT Integration" in GLOSSARY. • See 5.2.8 Extension Groups. • See "System Group Assignment-Extension Group"...
Page 186 A1 SYSTEM FEATURES Table A-1 FEATURE External Message Allows a subscriber to send a message to Delivery List outside parties and/or extensions with a single operation. One subscriber can maintain up to 2 lists with a maximum of 8 entries on each. This feature is only available when External Message Delivery has been authorised for the subscriber’s COS.
Page 187 Table A-1 FEATURE External Message Allows the subscriber to check the status of Delivery Status undelivered and pending external delivery messages. This feature is only available when External Message Delivery has been authorised for the subscriber’s COS. Fax Management Allows the VPS to automatically route an incoming fax signal to a specific fax machine.
Page 188 INTEGRATION. • See 2.7 CONNECTIONS. • See 3.1.1 DPT or Inband Signalling?. • See Section 3 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS. • See "Inband Signalling" in GLOSSARY. • See "Calling a Beeper (Pager)" and "Intercom Paging (DPT Integration Only)"...
Page 189 Table A-1 FEATURE Intercom Paging Permits callers to page subscribers by PBX (DPT Integration paging (there are different kinds of PBX Only) paging, and these can be specified by VPS programming) when the subscribers have set Intercom Paging for Call Transfer or when the subscribers have set Intercom Paging for Incomplete Call Handling.
Page 190 A1 SYSTEM FEATURES Table A-1 FEATURE Interview Service Plays a set of recorded questions when a caller accesses the service. The caller is provided an opportunity to answer each question after it has been asked. Subscribers are able to record questions directly into their own Interview Mailbox.
Page 191 Table A-1 FEATURE Live Call Screening Permits the subscriber to monitor incoming (DPT Integration calls as messages are being recorded. The Only) subscriber has the option of answering calls while monitoring or allowing the message to be recorded without interruption. There are two modes in this feature: Hands-free and Private.
Page 192 A1 SYSTEM FEATURES Table A-1 FEATURE Logical Extension Is an extension that always receives calls (All Calls Transfer to directly into its mailbox. This feature is used Mailbox) by subscribers that are often unavailable or that do not have a telephone. Mailbox Is a place where all messages to a subscriber are stored.
Page 193 Table A-1 FEATURE Message Reception Allows incoming calls to be received by either Mode a subscriber’s regular or interview mailbox. This mode is effective for: (1) Incomplete Call Handling Service (when the subscriber’s line is busy, or he cannot take the call, or when he has enabled Call Blocking), and (2) when the transfer destination of calls is set to a Logical Extension.
Page 194 A1 SYSTEM FEATURES Table A-1 FEATURE Message Waiting Automatically notifies the subscriber/ Notification—Device Message Manager of the reception of new message(s) by calling either a specified telephone or beeper (pager) number. The message will automatically play when the subscriber/Message Manager answers a call to the telephone.
Page 195 Table A-1 FEATURE Message Waiting Automatically illuminates the message Notification—Lamp waiting lamp on the subscriber’s or the Message Manager’s telephone when there are unplayed messages waiting in the mailbox. Note: The extension assigned for Operator 1 in the Day Mode is the Message Manager’s telephone.
Page 196 • See "Deleting a Mailbox Password" in C2 SETTING UP MAILBOXES. • See 2.7 CONNECTIONS. • See Section 3 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS. • See Section 4 INTEGRATING THE VPS WITH THE PANASONIC KX-TD DIGITAL PBX.
Page 197 Table A-1 FEATURE Personal Greeting Permits subscribers to record up to 4 for Caller ID personal greetings for calls from pre- (DPT Integration assigned Caller ID numbers. Each greeting Only) supports up to 8 caller ID numbers. This feature can be enabled or disabled in the COS (Class of Service) settings.
Page 198 A1 SYSTEM FEATURES Table A-1 FEATURE Port Service Allows assignment of call services to each port. The incoming call service determines which service is used when answering incoming calls. These services include: Voice Mail Service, Automated Attendant Service, Interview Service and Custom Service. Private Message Allows a subscriber and the System Manager to specify a message as "Private"...
Page 199 Table A-1 FEATURE Remote Call Allows a subscriber and the Message Forwarding Set Manager to program his extension from a (DPT Integration remote location to forward various types of only) calls to a desired extension or an outside telephone. There are 6 forwarding settings available: FWD All—Forward all incoming calls to a desired extension number.
Page 200 A1 SYSTEM FEATURES Table A-1 FEATURE Service Access Allow the caller to directly access several Commands standard features. (0) to repeat the Help Menu or call the operator ( ) to return to previous menu (#) (1) to dial by name (#) (3) Department Dialling (#) (5) Login (#) (6) Voice Mail Service...
Page 201 Table A-1 FEATURE Special Feature Permits mailbox owners to use the following Authorisation special features: Remote Call Forward to CO, Delete Message Confirmation, Message Waiting Notification, External Message Delivery, and Auto Forwarding. But the Message Manager can only utilise the following features: Remote Call Forward to CO, Delete Message Confirmation, and Message Waiting Notification;...
Page 202 A1 SYSTEM FEATURES Table A-1 FEATURE Time Service Is a timer function that initiates the appropriate call handling method depending on the time of day: Day, Night, Lunch, and Break Service periods. Each Time Group (1-8) can have different Time Service setting. Time Occurs between the VPS and PBX when the Synchronisation...
Page 203 Table A-1 FEATURE Two-Way Transfer Permits a subscriber to record two-way (DPT Integration conversations into another person’s mailbox. only) Unlimited Message Permits a mailbox owner to record two-way Length conversations of unlimited length into his or another person’s mailbox (Two-Way Recording or Two-Way Transfer).
Page 204 A1 SYSTEM FEATURES Table A-1 FEATURE Voice Prompts Are announcements that instruct the caller. There are 3 kinds of voice prompts: (1) System Prompts (recorded at the factory in English), (2) User 1 Prompts (not recorded), and (3) User 2 Prompts (recorded at the factory in Spanish).
Page 205: Appendix B System Administrator's Guide
Appendix B SYSTEM ADMINISTRATOR'S GUIDE Installation Manual...
Page 206: B1 System Navigation
B1 SYSTEM NAVIGATION SYSTEM NAVIGATION Use either a VT100 or compatible terminal or other RS-232C terminals (ASCII Terminals) to perform System Administration, which includes the setting and changing of system parameters. This can be a personal computer with emulation software. Keyboard Use VT100 or Compatible Terminals When using a VT100 or compatible terminal, perform either of the following steps to choose...
Page 207 Using the Interface Programming Guidance Each parameter is accessed through a series of menu screens. The Programming Menu Structure Diagram provided below depicts this menu flow. A menu flow that corresponds to the Programming Menu Structure Diagram is given at the beginning of each section. This flow is designed to guide the user through the appropriate menus to the parameter to be setup or changed.
Page 208 B1 SYSTEM NAVIGATION Programming Menu Structure Diagram 1. Mailbox 1. Program Setting 2. Class of Service 3. Port/Trunk Service 4. Service 1. Automated Setting Attendant 2. Custom Service 3. Caller ID Call Routing Continued Next Page Installation Manual Mailbox No 1.
Page 209 5. System 1. System Group Parameter Assignment Setting 2. Time Group Service 3. Holiday Setting 4. Daylight Saving Time 5. Prompt Setting 6. System Caller Name Announcement 7. Others 6. Hardware 1. RS-232C Setting 2. Port Setting for each port 3.
Page 210: B2 System Administration-Mailboxes
B2 SYSTEM ADMINISTRATION—MAILBOXES SYSTEM ADMINISTRATION—MAILBOXES Up to 1022 Subscriber Mailboxes can be created or edited by following the correct sequence of steps. To access the proper menu for mailbox setup, follow the menu path as shown: System Administration Top Menu-1-1-1-Mailbox No. Table B-3 Parameter Mailbox...
Page 211 Table B-4 Parameter Owner's First Name Owner's Last Name Class of Service Covering Extension Interview Mailbox Number All Calls Transfer to Mailbox Value Range (Default) Up to 16 The first 4 letters of both the first and last name is printed alphabet on the Mailbox Assignments report.
Page 212: Notification Setting
B2 SYSTEM ADMINISTRATION—MAILBOXES Notification Setting Follow the procedure below to set the parameters for the Message Waiting Notification Device feature. A maximum of 3 destinations (Device 1, 2, 3) can be specified per mailbox. • Class of Service programming determines if the subscriber is able to use this feature. •...
Page 213 Table B-5 Parameter Use Mode No. of Retries Busy Delay Time No Answer Delay Time Time Frame 1, MON: TUE: WED: THU: FRI: SAT: SUN: Remote Call Forward to CO Follow the procedure below to specify the destination outside telephone number(s) to which the callers are forwarded when the Remote Call Forwarding feature is set to an outside (CO) line.
Page 214 B2 SYSTEM ADMINISTRATION—MAILBOXES To access the proper menu for Remote Forward to CO, follow the menu path as shown: System Administration Top Menu-1-1-1-Mailbox No.-3-Telephone Number 1 or Table B-6 Parameter Telephone Number 1, 2 Note The KX-TD500 is not sold in the United Kingdom. It is only available in some countries.
Page 215: Resetting A Mailbox Password
Resetting a Mailbox Password Follow the procedure below to set the parameters for clearing a mailbox password. To access the proper menu for clearing a mailbox password, follow the menu path as shown: System Administration Top Menu-1-1-3-Mailbox No. Listing Mailboxes Follow the procedure below to display the mailbox number list.
Page 216: B3 System Administration-Setting Cos (Class Of Service) Parameters
B3 SYSTEM ADMINISTRATION—SETTING COS (CLASS OF SERVICE) PARAMETERS SYSTEM ADMINISTRATION—SETTING COS (CLASS OF SERVICE) PARAMETERS The COS-Class of Service parameters define the set of services that are available to mailbox owners. A maximum of 64 (1-64) classes can be specified. A class of service number can be assigned for each mailbox.
Page 217 B3 SYSTEM ADMINISTRATION—SETTING COS (CLASS OF SERVICE) PARAMETERS Table B-7 Parameter Personal Greeting Length New Message Retention Time Saved Message Retention Time Message Length Mailbox Capacity Maximum Messages Mailbox Capacity Maximum Message Time Message 1. LIFO Retrieval 2. FIFO Order Message 1.
Page 218 "No", the recording will be automatically saved. Note: The Live Call Screening feature is available if DPT Voice Mail Integration is activated with a Panasonic KX- TD series telephone system. If set to "Yes", a subscriber is able to directly enter Subscriber Service.
Page 219 Note: The Remote Call FWD to CO feature is available if DPT Voice Mail Integration is activated with a Panasonic KX-TD series telephone system. Important Note: With respect to PBX programming, it is possible that "Call Forward to CO" is disabled. To enable VPS Remote Call Forwarding, the KX-TD1232, for example, must be programmed properly.
Page 220 B3 SYSTEM ADMINISTRATION—SETTING COS (CLASS OF SERVICE) PARAMETERS Table B-7 Parameter Authorization 1. Yes for Message 2. No Notification Beeper 1. Caller Select Callback 2. Without No. Entry 3. Before Mode 4. After 5. Disable 1. Yes Notification for 2. No Unreceived Message Device...
Page 221 B3 SYSTEM ADMINISTRATION—SETTING COS (CLASS OF SERVICE) PARAMETERS Table B-7 Parameter Authorization 1. Yes for External 2. No Message Delivery Prompt Mode 1. System 2. User 1 3. User 2 4. Selective Authorization 1. Yes for Auto 2. No Forwarding Mailbox Number Delay Time...
Page 222: Cos Nos. 63 & 64 (For Managers)
B3 SYSTEM ADMINISTRATION—SETTING COS (CLASS OF SERVICE) PARAMETERS COS Nos. 63 & 64 (for Managers) To access the proper menu for Class of Service Numbers 63 & 64 for Managers, follow the menu path as shown: System Administration Top Menu-1-2-COS No.(63-64) Only the parameters listed below can be assigned for COS numbers 63 and 64.
Page 223 (preprogrammed in the Mailbox Setting), or to any other telephone number. Note: The Remote Call FWD to CO feature is available if DPT Voice Mail Integration is activated with a Panasonic KX-TD series telephone system. Important Note: With respect to PBX programming, it is possible that "Call Forward to CO"...
Page 224 B3 SYSTEM ADMINISTRATION—SETTING COS (CLASS OF SERVICE) PARAMETERS Table B-8 Parameter Beeper 1. Caller Callback No. Entry 2. Without Mode 3. Before 4. After 5. Disable 1. Yes Notification for 2. No Unreceived Message Device 1. Yes Notification for 2. No Unreceived Message Installation Manual...
Page 225: B4 System Administration-Port/Trunk Service
SYSTEM ADMINISTRATION—PORT/TRUNK SERVICE One of 4 incoming call services can be assigned to each VPS port and each PBX trunk (outside line) group: Voice Mail, Automated Attendant, Interview, or Custom Service. The Port Assignment menu and Trunk Group Assignment menu allow the prompt mode and delayed answer time to be programmed.
Page 226: Port (1-12)-Night Mode
B4 SYSTEM ADMINISTRATION—PORT/TRUNK SERVICE Table B-9 Parameter Company Greeting No. Incoming Call 1. Voice Mail Service 2. Auto. Attn. 3. Interview 4. Custom Incoming Call 1. System Service Prompt 2. User 1 3. User 2 4. Selective Prompt for 1. System Rotary Callers 2.
Page 227: B4.2 Trunk Group Assignment
Port (1-12)-Lunch Mode To access the proper menu for Lunch Mode features for the selected port, follow the menu path as shown: System Administration Top Menu-1-3-1-Port No.(1-12)-3 Port (1-12)-Break Mode To access the proper menu for Break Mode features for the selected port, follow the menu path as shown: System Administration Top Menu-1-3-1-Port No.(1-12)-4 B4.2...
Page 228: Trunk (1-48)-Night Mode
B4 SYSTEM ADMINISTRATION—PORT/TRUNK SERVICE Table B-10 Parameter Company Greeting No. Incoming Call 1. Voice Mail Service 2. Auto. Attn. 3. Interview 4. Custom 5. None Incoming Call 1. System Service Prompt 2. User 1 3. User 2 4. Selective Prompt for 1.
Page 229: Trunk (1-48)-Lunch Mode
Trunk (1-48)-Lunch Mode To access the proper menu for Lunch Mode Features for PBX trunk (outside line) group, follow the menu path as shown: System Administration Top Menu-1-3-2-Trunk Group No.(1-48)-3 Trunk (1-48)-Break Mode To access the proper menu for Break Mode Features for the selected PBX trunk (CO line) group, follow the menu path as shown: System Administration Top Menu-1-3-2-Trunk Group No.(1-48)-4 B4 SYSTEM ADMINISTRATION—PORT/TRUNK SERVICE...
Page 230: B5 System Administration-Service Settings
B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS SYSTEM ADMINISTRATION—SERVICE SETTINGS B5.1 Automated Attendant Parameters The Automated Attendant Service has 3 main functions: Department or Speed Dialing, Operator’s Parameters, and Alternate Extension. To access the proper menu for Automated Attendant Parameters, follow the menu path as shown: System Administration Top Menu-1-4-1 Department Dialing...
Page 231 Operator’s Parameters-Day Mode-Operator 1 Use this parameter to enable or disable the Operator Service. It specifies Operator 1’s extension and the treatment of the calls transferred to that extension. The extension number assigned for Operator 1 in the Day Mode will be for the Message Manager. When Operator service is enabled, operator-seeking calls first reach Operator 1’s extension.
Page 232 B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS Table B-12 Parameter Operator No Answer Time Busy Coverage 1. Hold Mode 2. No Answer 3. Call Waiting 4. Disconnect No Answer 1. Caller Select Coverage 2. Leave Mode Message 3. Disconnect 4. Next Operator Message Repeat Cycle Note Extension Call Forwarding to the VPS can override the operator call coverage...
Page 233 Operator’s Parameters-Day Mode-Operator 2 Operator 2 receives operator-seeking calls when Operator 1 is busy or does not answer and Operator 1’s parameters are set as follows: • Busy Coverage Mode—No Answer Coverage • No Answer Coverage Mode—Next Operator To access the proper menu for Operator Parameters-Day Mode-Operator 2, follow the menu path as shown: System Administration Top Menu-1-4-1-2-1-2 Table B-13...
Page 234 B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS Table B-13 Parameter No Answer 1. Caller Select Coverage 2. Leave Mode Message 3. Disconnect 4. Next Operator Operator’s Parameters-Day Mode-Operator 3 Operator 3 receives operator-seeking calls when Operator 2 is busy or unanswered and Operator 2’s parameters are set as follows: •...
Page 235: Operator's Parameters-Night Mode-Operator
Table B-14 Parameter Busy Coverage 1. Hold Mode 2. No Answer 3. Call Waiting 4. Disconnect No Answer 1. Caller Select Coverage 2. Leave Mode Message 3. Disconnect Notes • An operator-seeking call will always reach Operator 1 first. The call will then be transferred to Operator 2 and Operator 3 sequentially, depending on system programming.
Page 236: Alternate Extension Assignment
B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS Alternate Extension Assignment Assigns extensions that should be transferred differently from the normal extension transfer sequence. Calls to the extensions in this group will be transferred following the sequence defined by "Alternate Extension Transfer Sequence" (see "Alternate Extension Transfer Sequence"...
Page 237: B5.2 Custom Service
Alternate Extension-Listing Lists all of the extensions registered in the alternate extension group. To access the proper menu for Alternate Extension-Listing Parameter, follow the menu path as shown: System Administration Top Menu-1-4-1-3-3 B5.2 Custom Service Custom Service is one of 4 incoming call services. By assigning a function to each key, you can provide callers with a customised key operation service.
Page 238 B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS Table B-16 Parameter Call Transfer Anytime Wait for Second Digit No DTMF Input Operation Installation Manual Value Range (Default) Extn./Mbx/No Specifies the destination to which the call will be (Extn.) transferred. The "Extn." setting (enter "E") enables callers to be transferred directly to their intended party by dialling the extension number.
Page 239 Table B-16 Parameter Keypad Assignment 0-9, , # B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS Value Range (Default) Any of the 14 services listed below (a-n) can be ( : d, 0: c assigned to the 0 through 9, Others: None) telephone keypad. Callers are able to access these services by pressing the corresponding keys on their telephones.
Page 240: B5.3 Caller Id Call Routing Parameters
B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS B5.3 Caller ID Call Routing Parameters Up to 120 Caller ID numbers can be assigned to be automatically forwarded to a desired destination. The VPS automatically forwards the calls from the assigned Caller ID numbers to a programmed extension, mailbox (System Group Distribution List included) or Custom Service.
Page 241: Caller Id Call Routing-Delete
Table B-17 Parameter Description Call Transfer Caller ID Call Routing-Delete Permits specified Caller ID List numbers to be deleted from the list. To access the proper menu for Caller ID Call Routing-Delete, follow the menu path as shown: System Administration Top Menu-1-4-3-2-Caller ID List No.(1-120) Caller ID Call Routing-Listing Displays all Caller ID List numbers.
Page 242: B6 System Administration-System Parameter Settings
B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS B6.1 System Group Assignment To access the proper menu for System Group Assignment, follow the menu path as shown: System Administration Top Menu-1-5-1 System Group Assignment-Mailbox Group This parameter allows a caller to send a message simultaneously to several mailboxes. These mailboxes may be assembled into a list called a System Group Distribution List.
Page 243: Mailbox Group-Delete
Table B-18 Parameter Member 1-20 Mailbox Group-Delete Deletes specified mailboxes from the list. To access the proper menu for Mailbox Group-Delete, follow the menu path as shown: System Administration Top Menu-1-5-1-1-2-Group List No. Mailbox Group-Listing Displays all System Group Distribution List numbers. To access the proper menu for Mailbox Group-Listing, follow the menu path as shown: System Administration Top Menu-1-5-1-1-3...
Page 244: B6.2 Time Group Service
B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Table B-19 Parameter Group List Group Name Member 1-20 Extension Group-Delete Deletes specified extensions from the list. To access the proper menu for Extension Group-Delete, follow the menu path as shown: System Administration Top Menu-1-5-1-2-2-Group List No. Extension Group-Listing Displays all Extension Group List numbers.
Page 245: Time Group Service-Service Mode
Administrator changes it again, even after the power is cut and restored. PBX Control Mode is available only if DPT Integration is activated with a Panasonic KX-TD series telephone system. If PBX Control Mode does not function after it has been selected, the VPS will operate in Automatic Mode.
Page 246: Time Group Service-Time Service
B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS In Manual Modes (Day, Night, Lunch, or Break), services have this order of priority: Caller ID Call Routing > Trunk Service > Port Service (Holiday Service is disregarded.) Time Group Service-Time Service Time Service is a timer function that selects the desired call handling method based upon time of day;...
Page 247: Time Service-Time Group (1-8)-Lunch Service
Time Service-Time Group (1-8)-Lunch Service To access the proper menu for Lunch Service for the selected time group, follow the menu path as shown: System Administration Top Menu-1-5-2-2-Time Group No.(1-8)-2 Table B-22 Parameter (Start/End) AM/PM: a.m./p.m. (Start/End) Time Service-Time Group (1-8)-Break Service To access the proper menu for Break Service for the selected time group, follow the menu path as shown: System Administration Top Menu-1-5-2-2-Time Group No.(1-8)-3...
Page 248: B6.3 Holiday Setting
B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS B6.3 Holiday Setting You can program special settings for up to 20 Holiday Services. On the day(s) specified as holiday(s), settings in this parameter have priority over settings for Trunk Service, Port Service and Caller ID Call Routing. When setting specific day(s) as holiday(s), you have the following 2 options: •...
Page 249 Table B-24 Parameter Date Retain Holiday 1. Yes 2. No Service 1. Voice Mail 2. Auto. Attn. 3. Interview 4. Custom Company Greeting No. S: System Greeting Port Affected Trunk Affected B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Value Range (Default) DD/MM-DD/MM Specifies the day or the range of days on which to enable Holiday Service setting.
Page 250: B6.4 Daylight Saving Time (Dst)
B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Holiday Setting-Delete Cancels the Holiday Service Setting by specifying a holiday number (1-20). To access the proper menu for Holiday Setting-Delete, follow the menu path as shown: System Administration Top Menu-1-5-3-2 Holiday Setting-Listing Displays all of the specified holiday names and dates. To access the proper menu for Holiday Setting-Listing, follow the menu path as shown: System Administration Top Menu-1-5-3-3...
Page 251: B6.5 Prompt Setting
B6.5 Prompt Setting This setting is required when Multilingual Service is enabled. To access the proper menu for Prompt Setting, follow the menu path as shown: System Administration Top Menu-1-5-5 Table B-26 Parameter System Prompt Selection Number User 1 Prompt Selection Number User 2 Prompt...
Page 252: B6.6 System Caller Name Announcement
B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Table B-26 Parameter Position of 1. Before "AM/PM" in 2. After Time Stamp for 3. 24-h User 1 Prompt Position of "AM/PM" in Time Stamp for User 2 Prompt B6.6 System Caller Name Announcement Up to 120 Caller ID numbers can be assigned to announce prerecorded Caller ID caller names when extension users listen to messages from the assigned numbers left in their mailbox.
Page 253: B6.7 Other Parameters
Table B-27 Parameter Caller ID No. Description Up to 20 characters System Caller Name Announcement-Delete Deletes specified Caller ID List numbers from the list. To access the proper menu for System Caller Name Announcement-Delete, follow the menu path as shown: System Administration Top Menu-1-5-6-2-Caller ID List No.(1-120) System Caller Name Announcement-Listing Displays all Caller ID List numbers.
Page 254 B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS To access the proper menu for Extension Numbering Plan, follow the menu path as shown: System Administration Top Menu-1-5-7-1 Installation Manual...
Page 255: Other Parameters-Dialing Parameter
Table B-28 Parameter Value Range Numbering Plan 1-16 (Numbering Plan 1, 4-16: Other Parameters-Dialing Parameter To access the proper menu for Dialing Parameter, follow the menu path as shown: System Administration Top Menu-1-5-7-2 B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS (Default) 2-5 digits Specifies the first 1 or 2 digits of the PBX extension consisting numbers.
Page 256 B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Table B-29 Parameter Number of Digits to Access Outside Line Call Transfer No Answer Time Outgoing Call No Answer Time Pause Time Outgoing Call Setup Sequence 0-9, , #, F, R, S, T, Installation Manual Value Range (Default) 0-8 digits...
Page 257: Other Parameters-Message Waiting Notification
Other Parameters-Message Waiting Notification Controls the handling of message waiting notification calls. To access the proper menu for Message Waiting Notification Parameter, follow the menu path as shown: System Administration Top Menu-1-5-7-3 Table B-30 Parameter Outgoing Call Ports Message Waiting Lamp Ports Message 1.
Page 258: Other Parameters-External Message Delivery
B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Table B-30 Parameter System Callback No. Other Parameters-External Message Delivery Controls the handling of External Message Delivery calls. To access the proper menu for External Message Delivery, follow the menu path as shown: System Administration Top Menu-1-5-7-4 Table B-31 Parameter Retry Times...
Page 259: Other Parameters-Call Hold
Table B-31 Parameter System External Message Delivery Duration Time Company’s Telephone No. Other Parameters-Call Hold To access the proper menu for Call Hold, follow the menu path as shown: System Administration Top Menu-1-5-7-5 Table B-32 Parameter Call Hold Mode 1. Disable 2.
Page 260: Other Parameters-Rotary Telephone Service
B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Table B-32 Parameter Redialing 1. 15 s Cancel Timing 2. 30 s 3. 45 s 4. 60 s Other Parameters-Rotary Telephone Service Specifies how to treat callers who are calling from rotary telephones (unable to input touchtone signals) or who are unable to properly respond to VPS guidance.
Page 261: Other Parameters-Fax Management
Table B-34 Parameter Intercom Up to 12 digits con- Paging Sequence Release for Up to 12 digits con- Intercom Paging No Answer Time for Intercom Paging Announcement Repeat Cycle Intercom Paging Retry Paging Code for Group 1-16 Paging Code for All Groups Other Parameters-Fax Management You can program the VPS to automatically forward incoming fax calls to a fax extension.
Page 262 B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS If the main fax extension is not available to receive a fax, the VPS will forward the fax transmission to the alternate fax extension. To access the proper menu for Fax Management, follow the menu path as shown: System Administration Top Menu-1-5-7-8 Table B-35 Parameter...
Page 263: Other Parameters-Disconnect Parameter
Table B-35 Parameter Fax Notification Mode Other Parameters-Disconnect Parameter To access the proper menu for Disconnect Parameter, follow the menu path as shown: System Administration Top Menu-1-5-7-9 Table B-36 Parameter Maximum Silence Time B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Value Range (Default) 1.
Page 264: B7 System Administration-Hardware Settings
B7 SYSTEM ADMINISTRATION—HARDWARE SETTINGS SYSTEM ADMINISTRATION—HARDWARE SETTINGS For System Administration (system setup, mailbox setup, and system diagnosis), an RS-232C terminal must be connected to the serial interface of the VPS. To access the proper menu for Hardware Setting, follow the menu path as shown: System Administration Top Menu-1-6 B7.1 RS-232C Parameters...
Page 265: B7.2 Port Setting
B7.2 Port Setting To access the proper menu for Port Setting, follow the menu path as shown: System Administration Top Menu-1-6-2 Port Setting Menu To access the proper menu Port Setting Menu for the selected port, follow the menu path as shown: System Administration Top Menu-1-6-2-Port No.(1-12) Table B-38 Parameter...
Page 266 These parameters specify how the VPS will initiate and control call transfers, setup outgoing calls, and control message waiting lamps on extensions. The procedure for verifying the correct code sequences for non-Panasonic KX-T series telephone systems is to manually execute the sequences from a single line telephone (SLT) with the PBX.
Page 267 Table B-40 Other PBX Type Manu- T308 facturers Extension Transfer Sequence Alternate Extension Transfer Sequence Reconnect Sequence on Busy Reconnect Sequence on No-Answer Reconnect Sequence on Refused Call Light-On Sequence for None Message Waiting Lamp Light-Off Sequence for None Message Waiting Lamp Call Waiting None...
Page 268 KX-T series telephone system, the Inband Signaling Parameters will automatically default to the proper codes. This is available with any of the following Panasonic KX-T series telephone systems: TA series, T96, T336, TD816, TD1232, TD612 and TD500.
Page 269: Inband Signaling Parameters
Table B-42 Parameter Alternate Extension Transfer Sequence Reconnect Sequence on Busy Reconnect Sequence on No Answer Reconnect Sequence on Refuse Call Light-On Sequence for Message Waiting Lamp Light-Off Sequence for Message Waiting Lamp Call Waiting Sequence Release Sequence for Call Waiting Inband Signaling Parameters Use these parameters if the PBX sends touchtones to the VPS to indicate the state of a call (busy, answered, disconnected, etc.).
Page 270 B7 SYSTEM ADMINISTRATION—HARDWARE SETTINGS Table B-43 Parameter Ringback Busy Reorder Answer Forward to VM Ringing Forward to VM Busy Forward to Other Extension Confirmation Disconnect Note Default values in the above table vary depending on the settings of "PBX type" and "Inband Integration"...
Page 271: Digit Translation Table Parameters-Inter-Digit Timeout
Table B-44 Other Parameter Manufacturers Forward to VM Busy Forward to Other Extension Confirmation Disconnect N/A: Not available Note The UK version KX-T1232 does not support Inband Integration. Digit Translation Table Parameters Use the Digit Translation Table to translate the Follow On ID Signal from the PBX into the proper codes for the VPS.
Page 272: Digit Translation Table Parameters-Input/Output
B7 SYSTEM ADMINISTRATION—HARDWARE SETTINGS Digit Translation Table Parameters-Input/Output To access the proper menu for Input/Output, follow the menu path as shown: System Administration Top Menu-1-6-3-3-2 Table B-46 Parameter Table Input digit Output digit VPS Port Parameters These parameters specify the extension numbers of VPS ports. To access the proper menu for VPS Port Parameters, follow the menu path as shown: System Administration Top Menu-1-6-3-4...
Page 273: Appendix C System Manager's Guide
Appendix C SYSTEM MANAGER'S GUIDE Installation Manual...
Page 274: C1 Accessing The System Manager'smailbox
C1 ACCESSING THE SYSTEM MANAGER’S MAILBOX ACCESSING THE SYSTEM MANAGER’S MAILBOX The System Manager’s Mailbox must be accessed before performing any System Manager task. To access the System Manager’s Mailbox, three items of information must be known: the telephone number answered by Voice Mail Service, the System Manager’s Mailbox Number and the Password for that mailbox (if assigned).
Page 275: C2 Setting Up Mailboxes
SETTING UP MAILBOXES The System Manager’s primary function is to create mailboxes for new subscribers and to maintain system organisation by deleting unneeded passwords and mailboxes. Note While the System Administrator programmes via a personal computer, the System Manager cannot set up mailboxes. The VPS plays "Sorry, this function is not available".
Page 276 C2 SETTING UP MAILBOXES Press [1] to enter the new parameter or [2] to leave the parameter unchanged. Enter the parameter. Confirm the new parameter is correct and Press [2] to accept it. The All Calls Transfer to Mailbox parameter is the last parameter to be entered. When this entry is completed, the prompt at Step 4 will appear.
Page 277 C2 SETTING UP MAILBOXES Press [1] to delete the password. Installation Manual...
Page 278: C3 Setting Cos (Class Of Service) Parameters
C3 SETTING COS (CLASS OF SERVICE) PARAMETERS SETTING COS (CLASS OF SERVICE) PARAMETERS Class of Service defines the set of VPS services available to mailbox owners. A maximum of 64 Class of Services can be established. Each Class of Service can be set using the telephone.
Page 279 Log in the Main Menu. Press [6] for Other Features. Press [2] to set Class of Service. Type the Class of Service Number (1-64). Personal Greeting Length The current setting plays. Press [1] to change the current length. Type the Personal Greeting length (8-60 s). Note The value goes up in increments of 4 s.
Page 280: Number Of Messages
C3 SETTING COS (CLASS OF SERVICE) PARAMETERS Number of Messages The current setting plays. Press [1] to change the current number. Type the number of messages (5-100). Confirm the entry is correct and Press [2] to accept it. Total Message Time The current setting plays.
Page 281 Direct Mailbox Access The current setting plays. Press [1] to change the setting (enable or disable). Confirm the entry is correct and Press [2] to accept it. Intercom Paging Group Number The current setting plays. Press [1] to change the current number. Type the group number (1-17).
Page 282: Message Notification
C3 SETTING COS (CLASS OF SERVICE) PARAMETERS Play Personal Greeting for Caller ID The current setting plays. Press [1] to change the setting (enable or disable). Confirm the entry is correct and Press [2] to accept it. Caller ID Screening The current setting plays.
Page 283 External Message Delivery The current setting plays. Press [1] to change the setting (enable or disable). If the External Message Delivery is enabled, set the prompt mode for receiving External Delivery Messages (go to Step 25b below). The current prompt mode plays. Press [1], [2], [3], or [4] to choose the desired mode.
Page 284: C4 Setting The System Clock
C4 SETTING THE SYSTEM CLOCK SETTING THE SYSTEM CLOCK The system clock can be set directly from the telephone. It is important to set the exact time because Message Waiting Notification, External Message Delivery, redialling and rescheduling of External Message Delivery, and Automatic Message Deletion are all scheduled using this setting.
Page 285 Type the day and Press [#]. Type the last 2 digits of the year and Press [#]. Press [2] to accept the date. C4 SETTING THE SYSTEM CLOCK Installation Manual...
Page 286: C5 Changing The Service Mode Setting
C5 CHANGING THE SERVICE MODE SETTING CHANGING THE SERVICE MODE SETTING The VPS automatically activates the appropriate call handling method according to the Time Service setting (Day, Night, Lunch, and Break Services) for each Time Group 1-8; however, the System Manager or System Administrator can change the current call handling method by assigning a specific Service Mode to the desired Time Group.
Page 287 Press [4] to change Service Mode setting. Type the Time Group number (1-8). The VPS plays the current setting. Press [1] to change the setting. Press [1], [2], [3], [4], [5], or [6] to choose the desired Service Mode entry. •...
Page 288: C6 Changing The Company Greeting Setting
C6 CHANGING THE COMPANY GREETING SETTING CHANGING THE COMPANY GREETING SETTING Company Greeting greets all incoming callers. The System Manager or System Administrator can choose the appropriate company greeting to each individual Time Service period (Day, Night, Lunch, and Break) for each port and trunk (outside line) group. The default is set at the System Greeting prior to factory shipment.
Page 289: C7 Checking System Usage (System Reports)
CHECKING SYSTEM USAGE (SYSTEM REPORTS) The System Manager can generate 8 System Reports to help monitor the VPS operating status. The reports are sent from the RS-232C port to either a printer or a terminal. (The System Administrator is also able to output System Reports.) Obtaining System Reports Log in the Main Menu.
Page 290: Clearing The Reports
C7 CHECKING SYSTEM USAGE (SYSTEM REPORTS) Report will not be generated. The System Report starts to be generated after the System Administrator has completed programming and system prompt [>] is displayed on the personal computer. Clearing the Reports The Port Usage, Disk Usage, Mailbox Usage, and Fax Call Reports can be cleared. Log in the Main Menu.
Page 291: C8 Delivering Messages
DELIVERING MESSAGES The System Manager can deliver the same message to all or specified subscribers’ mailboxes. When delivering a message to specified mailboxes, he can check the distribution status of each message. Delivering Messages to All Mailboxes (Broadcasting Messages) The Broadcasting Messages feature allows the System Manager to deliver the same message to all subscribers at the same time.
Page 292 C8 DELIVERING MESSAGES Press [2] to add mailbox numbers. Press [3] to review the mailing list. Press [ ] to cancel message transfer. Press [1] to record a message. Record the message at the tone and Press [1]. Press [2] to accept the entry. Press [1] to specify the delivery time and the private status.
Page 293: C9 Customising The System Manager'smailbox
CUSTOMISING THE SYSTEM MANAGER’S MAILBOX In order to ensure system security, establish a password consisting of up to 10 numeric characters. Anyone requesting access to the System Manager’s service will be required to enter this password before proceeding. Note While the System Administrator programmes via a personal computer, the System Manager cannot access this service.
Page 294: C10 Listening To System Manager Messages
C10 LISTENING TO SYSTEM MANAGER MESSAGES C10 LISTENING TO SYSTEM MANAGER MESSAGES Log in the Main Menu. The VPS plays the number of new messages. Press [1] to listen to the messages. The VPS plays each message, identifying the sender and indicating when the message was recorded.
Page 295: Appendix D Message Manager's Guide
Appendix D MESSAGE MANAGER'S GUIDE Installation Manual...
Page 296: D1 Accessing The Message Manager'smailbox
D1 ACCESSING THE MESSAGE MANAGER’S MAILBOX ACCESSING THE MESSAGE MANAGER’S MAILBOX The Message Manager’s Mailbox must be accessed before performing any Message Manager task. To access the Message Manager’s mailbox, three items of information must be known: the telephone number answered by Voice Mail Service, the Message Manager’s Mailbox Number, and the Message Manager’s Password (if assigned).
Page 297: D2 Managing The General Delivery Mailbox
MANAGING THE GENERAL DELIVERY MAILBOX One of the Message Manager’s functions is to check the General Delivery Mailbox for messages and transfer them to the appropriate mailbox or mailboxes (System Group Distribution Lists may be used). This can be done at any time using the telephone. Listening to Messages The Message Manager can monitor the status of the General Delivery Mailbox through his mailbox.
Page 298 D2 MANAGING THE GENERAL DELIVERY MAILBOX Press [2] to accept the number. Press [2] to transfer with comment. Note Press [1] to transfer messages without comment. Press [3] to add a mailbox number. Press [4] to review the Mailing List. Record the comments and Press [1].
Page 299: D3 Setting Up Message Waiting Notification
SETTING UP MESSAGE WAITING NOTIFICATION The VPS can notify the Message Manager when unplayed messages are waiting in his mailbox. Two types of Message Waiting Notification are available: Notification by Message Waiting Lamp and Notification by Calling. Setting Message Waiting Lamp Status The VPS illuminates the message waiting lamp on the extension when a new message is recorded in the Message Manager’s Mailbox.
Page 300 D3 SETTING UP MESSAGE WAITING NOTIFICATION Note If a telephone number has not been assigned to the selected device number, you cannot set the device status. See "Assigning Notification Numbers" to assign a telephone number. Press [1], [2], or [3] to select the device status. •...
Page 301 • [7] Insert a wait for dial tone • [8] Insert a beeper (pager) display command Press [1] to be notified by telephone or [2] by a beeper (pager). D3 SETTING UP MESSAGE WAITING NOTIFICATION Installation Manual...
Page 302: D4 Customising The Message Manager'smailbox
D4 CUSTOMISING THE MESSAGE MANAGER’S MAILBOX CUSTOMISING THE MESSAGE MANAGER’S MAILBOX The Message Manager is able to customise the Message Manager’s mailbox by specifying: (1) the password; (2) the extension numbers of Operator 1, 2, and 3; or (3) Telephone numbers 1 and 2 as the call forwarding destinations when Remote Call Forwarding is set to an outside (CO) line.
Page 303 The VPS plays the current operator’s extension setting. Press [1] to change or assign the operator’s extension. Press [2] to accept the current setting, or Press [3] to delete the current setting—Go to Step 9. Note Operator 1’s extension number cannot be deleted. Type the extension number.
Page 304: D5 Setting The System Clock
D5 SETTING THE SYSTEM CLOCK SETTING THE SYSTEM CLOCK The Message Manager can set the system clock directly from the telephone. It is important to set the exact time because Message Waiting Notification, External Message Delivery, redialling and rescheduling of External Message Delivery, and Automatic Message Deletion are all scheduled using this setting.
Page 305 Type the last 2 digits of the year and Press [#]. Press [2] to accept the date entered. D5 SETTING THE SYSTEM CLOCK Installation Manual...
Page 306: D6 Recording Messages
These menus guide callers to the services they require without the need for a human operator. This is the most useful and powerful feature of your Panasonic Voice Processing System. For example, the Message Manager can record menus in a wide variety of foreign languages.
Page 307 Press [5] to modify messages. Select the desired number to be recorded. • [1] Record the Company Greetings. • [2] Record the Company Name. • [3] Record the Department Dialling Menu. • [4] Record the Custom Service Menus. • [5] Record the Voice Labels for System Group Distribution Lists. •...
Page 308 D6 RECORDING MESSAGES Press [6] to modify user prompts. Press [1] to change User Prompt 1, or [2] to change User Prompt 2. To change specific prompts, Go to Step 6. To change all prompts in a row without reviewing the current recording, Go to Step 7. To change specific prompts: Press [1] Enter the prompt number you want to change.
Page 309: Recording System Caller Names
Press [2] to accept the recorded prompt. Note • Press [1] to review the recorded prompt. • Press [3] to erase the recorded prompt and try again—Return to Step 7e. • Press [ ] to erase the recorded prompt and exit—Go to Step 7g. The VPS plays the next prompt number.
Page 310: D7 Remote Call Forwarding Set
D7 REMOTE CALL FORWARDING SET REMOTE CALL FORWARDING SET The Message Manager can program his extension (assigned for Operator 1 in the Day Mode) from a remote location to forward various types of calls to a desired extension or an outside telephone.
Page 311 For the items selected in Step 3, follow these steps: • For FWD All—Go to Step 5. • For FWD Busy—Go to Step 5. • For FWD No Answer—Go to Step 5. • For FWD Busy or No Answer—Go to Step 5. •...
Page 312: D8 List Of Prompts For Voice Mail And Aa Service
D8 LIST OF PROMPTS FOR VOICE MAIL AND AA SERVICE LIST OF PROMPTS FOR VOICE MAIL AND AA SERVICE There are over 900 voice prompts (all listed in the next section) and they come in 3 types. (1) System Prompts—in English (cannot be modified) (2) User 1 Prompts—recordable (3) User 2 Prompts—in Spanish (can be erased or modified) However, in many cases it is not necessary to record all the voice prompts (recording over 900...
Page 313 Table D-1 Prompt No. VM Prompts Table D-2 Prompt No. AA Prompts Table D-3 Prompt No. D8 LIST OF PROMPTS FOR VOICE MAIL AND AA SERVICE Modifiable Prompts To end recording, hang up or press 1 for more features To pause and restart recording, press 2 To review, press 1 To accept, press 2 To erase and try again, press 3...
Page 314: D9 List Of Modifiable Prompts
D9 LIST OF MODIFIABLE PROMPTS LIST OF MODIFIABLE PROMPTS The table below shows the modifiable prompts. Record prompts as User 1 or User 2. Some of the modifiable prompts are listed along with their linked prompt number. Whenever possible, record related prompts together so that the assembled sentence flows naturally and sounds like one voice.
Page 315 Table D-4 Prompt Modifiable Prompts (number) attempts were busy (number) attempts were no answer (number) attempts were successful AUGUST Auto forwarding disabled Auto forwarding enabled because message retention time expired Pager access disabled Pager access enabled Pager callback number entry mode is after message recording Pager callback number entry mode is before message recording...
Page 316 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Break mode third operator’s extension is (extension number) Break mode third operator’s extension is not assigned Busy signal greeting is (message) Busy signal greeting is not recorded Call blocking enabled Call forwarding accepted Call forwarding is cancelled Call forwarding not accepted...
Page 317 Table D-4 Prompt Modifiable Prompts Class of service number is (number) [ 62], [643] Company greeting number (number) [ 63], [178] Company greeting number is (number) Company name (name) Company name erased Counts cleared Covering extension is (extension number) Covering extension not assigned Covering extension transfer disabled [ 70] Covering extension transfer enabled [ 71] Current company greeting setting is...
Page 318 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Day mode second operator’s extension is not assigned Day mode third operator’s extension is (extension number) Day mode third operator’s extension is not assigned days DECEMBER Delay time is (time) Delete message confirmation disabled Delete message confirmation...
Page 319 Table D-4 Prompt Modifiable Prompts EIGHTEEN EIGHTEEN [HOUR] EIGHTEEN [MINUTE] EIGHTEENTH EIGHTH EIGHTY EIGHTY EIGHT EIGHTY FIVE EIGHTY FOUR EIGHTY NINE EIGHTY ONE EIGHTY SEVEN EIGHTY SIX EIGHTY THREE EIGHTY TWO ELEVEN ELEVEN [HOUR] ELEVEN [MINUTE] ELEVENTH Enter 1 for AM, or 2 for PM Enter a class of service number from 1 to 62 Enter a class of service number from...
Page 320 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Enter delivery list number 1 or 2 Enter device number, 1 through 3 Enter extension number Enter question number, followed by the hash sign Enter question number, followed by the pound sign Enter the 4 digits password Enter the caller ID number Enter the caller name announcement...
Page 321 Table D-4 Prompt Modifiable Prompts Enter the first 4 letters of the owner’s last name Enter the interview mailbox number Enter the last 2 digits of the year, followed by the hash sign Enter the last 2 digits of the year, followed by the pound sign Enter the mailbox number Enter the maximum number of caller...
Page 322 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Enter the time, followed by the pound sign Enter the total message time available per mailbox. Valid entries are from 5 to 100 minutes or 0 for unlimited time Enter the trunk group number Enter your party’s mailbox number Enter your password, followed by the hash sign...
Page 323 Table D-4 Prompt Modifiable Prompts FIFTY [MINUTE] FIFTY EIGHT FIFTY EIGHT [MINUTE] FIFTY FIVE FIFTY FIVE [MINUTE] FIFTY FOUR FIFTY FOUR [MINUTE] FIFTY NINE FIFTY NINE [MINUTE] FIFTY ONE FIFTY ONE [MINUTE] FIFTY SEVEN FIFTY SEVEN [MINUTE] FIFTY SIX FIFTY SIX [MINUTE] FIFTY THREE FIFTY THREE [MINUTE] FIFTY TWO...
Page 324 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts For automated attendant status, press 4 For Day time, press 1 For Night time, press 2 For Lunch time, press 3 For Break time, press 4 For department dialling, press For example, to enter 5 o’clock press 5 and the hash sign, or to enter 5:15 press 5, 1, 5 and the hash sign...
Page 325 Table D-4 Prompt Modifiable Prompts For the next name, press 2 FORTY FORTY [MINUTE] FORTY EIGHT FORTY EIGHT [MINUTE] FORTY FIVE FORTY FIVE [MINUTE] FORTY FOUR FORTY FOUR [MINUTE] FORTY NINE FORTY NINE [MINUTE] FORTY ONE FORTY ONE [MINUTE] FORTY SEVEN FORTY SEVEN [MINUTE] FORTY SIX FORTY SIX [MINUTE]...
Page 326 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts FOURTH FRIDAY from (name) from 1 to Good afternoon Good evening Good morning Greeting erased greeting is (message) greeting is not recorded Group member deleted Group name erased Group name not recorded Group number (number) has been erased, because message retention time expired...
Page 327 Table D-4 Prompt Modifiable Prompts hours (time) HUNDRED I have a call for (name) I have a call for mailbox (mailbox number) I have a message for (name) I was unable to reach (name) I’ll notify by pager I’ll notify by telephone I’ll redial (number) I’ll redial only once If you are using a rotary telephone,...
Page 328 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts is Manual Day mode is Manual Lunch mode is Manual Night mode is PBX Control mode JANUARY JULY JUNE Leaving a message is disabled Leaving a message is enabled Lunch Mode first operator’s extension is (extension number) Lunch Mode first operator’s extension is not assigned...
Page 329 Table D-4 Prompt Modifiable Prompts Message cancel for live call screening disabled Message cancel for live call screening enabled Message delivery cancelled Message erased Message for (name) Message from (name) Message from the interview mailbox Message from the Message Manager [348] Message from the System Manager Message length is (time) Message length is unlimited...
Page 330 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Message sent on (date) Message to (name) Message transferred via (mailbox number) Message waiting lamp notification disabled Message waiting lamp notification enabled Message waiting lamp notification for unreceived message disabled Message waiting lamp notification for unreceived message enabled Messages...
Page 331 Table D-4 Prompt Modifiable Prompts Night mode third operator’s extension is (extension number) Night mode third operator’s extension is not assigned NINE NINE [HOUR] NINETEEN NINETEEN [HOUR] NINETEEN [MINUTE] NINETEENTH NINETY NINETY EIGHT NINETY FIVE NINETY FOUR NINETY NINE NINETY ONE NINETY SEVEN NINETY SIX NINETY THREE...
Page 332 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts of (company name) Old message on (date) ONE [HOUR] One attempt was busy One attempt was no answer One attempt was successful One message to verify One other person is queing Only extension call is available Operator transfer disabled Operator transfer enabled...
Page 333 Table D-4 Prompt Modifiable Prompts Owner’s extension is (extension number) Owner’s extension is not assigned Owner’s extension number is deleted [445] Owner’s name erased Owner’s name is (name) Owner’s name is deleted Owner’s name is not recorded Password deleted Password entry failure Check the password Password is (number) Password not assigned...
Page 334 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Please inform System Manager Please leave a message at the tone Please wait a moment Port number is (number) POUND(#) Prompt mode for external message delivery is caller select Prompt mode for external message delivery is system Prompt mode for external message delivery is user 1...
Page 335 Table D-4 Prompt Modifiable Prompts Record the recipient’s name at the tone Record your name at the tone Recording accepted Remote Call Forward to CO disabled [496] Remote Call Forward to CO enabled [497] Returning to top menu automated attendant service disabled Returning to top menu automated attendant service enabled right away...
Page 336 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts SEVENTEEN SEVENTEEN [HOUR] SEVENTEEN [MINUTE] SEVENTEENTH SEVENTH SEVENTY SEVENTY EIGHT SEVENTY FIVE SEVENTY FOUR SEVENTY NINE SEVENTY ONE SEVENTY SEVEN SEVENTY SIX SEVENTY THREE SEVENTY TWO SIX [HOUR] SIXTEEN SIXTEEN [HOUR] SIXTEEN [MINUTE] SIXTEENTH SIXTH...
Page 337 Table D-4 Prompt Modifiable Prompts Sorry, I cannot add any more Sorry, I cannot call this number Sorry, mailbox in use, cannot be deleted Sorry, maximum of 20 destinations exceeded Sorry, no one is available to answer the call Sorry, no space for recording Sorry, Operator is not available to answer the call Please call back later...
Page 338 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts Sorry, you cannot transfer a private message STAR( ) State your comment at the tone SUNDAY Telephone number 1 for Remote Call Forward to CO is (telephone number) Telephone number 1 for Remote Call Forward to CO is not assigned Telephone number 1 is (telephone number)
Page 339 Table D-4 Prompt Modifiable Prompts The mailbox number entry failure Check the mailbox number The message is (message) The message sender is unknown The prompt is now turned off The prompt is now turned on The system-reserved mailbox cannot be edited There are (number) There are no messages There was one unsuccessful attempt...
Page 340 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts THIRTY NINE [MINUTE] THIRTY ONE THIRTY ONE [MINUTE] THIRTY SEVEN THIRTY SEVEN [MINUTE] THIRTY SIX THIRTY SIX [MINUTE] THIRTY THREE THIRTY THREE [MINUTE] THIRTY TWO THIRTY TWO [MINUTE] This call is for (name) This call is from (name) This caller ID number already exists This device is for continuous use...
Page 341 Table D-4 Prompt Modifiable Prompts This message will be delivered on (day) THOUSAND THREE THREE [HOUR] THURSDAY Time is (time) times To accept the prompt, press 2 To accept, press 1 To accept, press 2 To accept, press 4 To accept, press 5 To add group members, press 2 To add more caller ID numbers, press To add more digits, press 4...
Page 342 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts To add new member, press 1 To add, press 1 To add, press 2 To add, press 4 To answer the call, press 1 Otherwise, press 2 and hang up To assign or edit mailboxes, press 1 To delete mailboxes, press 2 To reset mailbox passwords, press 3...
Page 343 Table D-4 Prompt Modifiable Prompts To change caller ID number, press 1 To change caller name, press 2 To accept, press 3 To change company greeting number, press 1 To set system greeting, press 2 To disable, press 3 To change company greeting setting, press 5 To change group name, press 1 To change Remote Call Forwarding...
Page 344 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts To change the first telephone number, press 1 To change the second telephone number, press 2 To change the third telephone number, press 3 To change the message waiting lamp status, press 1 To change the device status, press 2 To assign the telephone or pager...
Page 345 Table D-4 Prompt Modifiable Prompts To change the voice label, press 5 To change this question, press 1 To change to the next person, press 2 [679], [720], [849] To change user prompt 1, press 1 To change user prompt 2, press 2 To change, press 1 To change, press 2 To check the mailbox distribution,...
Page 346 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts To delete group members, press 3 To delete members, press 2 To delete the password, press 1 To delete, press 1 To delete, press 2 To delete, press 3 To deliver a broadcast message, press 1 To deliver a message, press 2 To deliver now, press only the hash...
Page 347 Table D-4 Prompt Modifiable Prompts To end this call, press To end, press 2 To enter a new name or mailbox, press To enter another extension, press To enter another extension, press 2 To enter by name, press the hash sign and 1 To enter by name, press the pound sign and 1...
Page 348 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts To erase this prompt and use system prompt, press 2 To erase this question, press 1 To erase, press 3 To fast forward, press 6 To forward all calls, press 1 To forward busy calls, press 2 To forward busy or no answer calls, press 4...
Page 349 Table D-4 Prompt Modifiable Prompts To generate system service report, press 1 or memory usage report management, press 2 or port usage report management, press 3 or mailbox usage report management, press 4 To generate mailbox parameter report, press 5 To generate call account report, press 6 To generate class of service...
Page 350 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts To message scan, press 8 To modify message, press 5 To modify the user prompt, press 6 To notify the person by pager, press 4 [787] To page your person, press 3 To pause and restart recording, press To play the entire message, press 3 To play the message, press 1...
Page 351 Table D-4 Prompt Modifiable Prompts To receive the message, press 1 To record a message for external delivery, press 1 To check external delivery message status, press 2 To set up mailing list, press 3 To record a message, press 1 To add new mailbox number, press 2 To review the mailing list, press 3 To record a new prompt, press 1...
Page 352 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts To replay the previous message, press 1 twice To reply, press 2 To reply, press 4 To report all mailbox usage, press 2 To reschedule, press 1 To retrieve the call, press 2 To review the mailing list, press 4 To review this group, press 4 To review, press 1...
Page 353 Table D-4 Prompt Modifiable Prompts To select caller select mode, press 1 To select without message mode, press 2 To select before message recording mode, press 3 To select after message recording mode, press 4 To disable all entry modes, press 5 To accept, press 6 To send to 1 recipient, press 1 To send by mailing list, press 2...
Page 354 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts To set station call forwarding, press 6 [845], [838], [728], [835], [785], [833], [746] To set the clock, press 3 To set the clock, press 4 To set the group distribution lists, press 4 To set up mailbox, press 1 To set up message waiting...
Page 355 Table D-4 Prompt Modifiable Prompts To transfer this message, press 7 To transfer with comment, press 2 To transfer, press 1 To try again, press To turn off the prompt, press 3 To turn on the prompt, press 3 To schedule, press 1 To use continuously, press 2 To not use, press 3 To use the system prompt, press 1...
Page 356 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts TWENTY TWENTY [HOUR] TWENTY [MINUTE] TWENTY EIGHT TWENTY EIGHT [MINUTE] TWENTY EIGHTH TWENTY FIFTH TWENTY FIRST TWENTY FIVE TWENTY FIVE [MINUTE] TWENTY FOUR TWENTY FOUR [HOUR] TWENTY FOUR [MINUTE] TWENTY FOURTH TWENTY NINE TWENTY NINE [MINUTE] TWENTY NINTH...
Page 357 Table D-4 Prompt Modifiable Prompts TWENTY TWO [MINUTE] TWENTIETH TWO [HOUR] TWO THOUSAND unsuccessful attempts to enter this mailbox Use call waiting on busy signal disabled Use call waiting on busy signal enabled Use the hash sign key as a wild card character Use the pound sign key as a wild card character...
Page 358 D9 LIST OF MODIFIABLE PROMPTS Table D-4 Prompt Modifiable Prompts You have (number) You have a call You have a call from (name) You have 1 FAX message You have 1 message You have 1 new message Your extension is call forwarded all calls to extension (extension) Your extension is call forwarded busy calls to extension (extension)
Page 359 Table D-6 [ 19] at (time) Message Scan Table D-7 [346] Message from (name) [912] was sent on (date) [ 19] at (time) Message Delivery Table D-8 [654] This message will be delivered on (day) [ 19] at (time) Personal Group Distribution List Table D-9 [917] You can add up to (number)
Page 360 D9 LIST OF MODIFIABLE PROMPTS Table D-11 [500] right away [366] Message to (name) [ 33] being delivered now Message Waiting Notification Table D-12 [461] Please enter your callback number [918] You can enter up to (number) [ 99] digits [635] This call is for (name) [271]...
Page 361: Glossary
Alternate Extension Group Transfers the call coming into the extensions in this group following the sequence specified by "Alternate Extension Transfer Sequence". Auto Configuration (Available with DPT Integration only.) The VPS can automatically draw information from the KX-TD500, the KX-TD816, the KX-TD1232 or the KX-TD612. This information includes, among other things, extension number assignments for each VPS port.
Page 362: Caller Id Call Routing
Caller ID Call Routing (Available with DPT Integration only.) The VPS automatically sends calls from pre– assigned Caller ID numbers to the desired extension, mailbox (including System Group Distribution List) or Custom Service. Caller Name Announcement (System/Personal) (Available with DPT Integration only.) The VPS announces pre-recorded Caller ID caller’s names when: (1) extension users listen to messages from pre-assigned numbers left in the their mailboxes, (2) the VPS transfers calls from pre-assigned numbers to the users (Caller ID Screening), and (3) the VPS pages the users by...
Page 363 Delayed Ringing There are 2 kinds of delayed ringing applications: (1) The VPS is used as the no-answer destination for the Intercept Routing feature of your PBX. (2) DIL 1:N (outside [CO] line to several extensions) terminates on telephones and VPS ports.
Page 364: External Message Delivery List
External Delivery Message A message intended for automatic delivery to outside parties and/or extensions. The message can be delivered immediately or at a specified time. External Message Delivery List Allows the subscriber to create 2 lists to deliver messages to outside parties. Each list can have 8 destinations.
Page 365: Incomplete Call Handling Service
All touchtone keys on the telephone. Liquid crystal display Live Call Screening (Available with DPT Integration only.) The proprietary telephone works like an answering machine. The subscriber can hear the caller through the speakerphone or the handset while the message is being recorded. Installation Manual...
Page 366 LOAD One of the utility commands that is used to load new or saved data to the VPS from a personal computer. Logical Extension (All Calls Transfer to Mailbox) An extension that always receives calls directly into its mailbox. This feature is used by subscribers who are often unavailable or who do not have a telephone.
Page 367: Message Transfer
Message Transfer Allows a subscriber to re-route a message to another mailbox unless the message was marked "private". Additional comments can be added to this message. Message Waiting Lamp Light on proprietary telephones that lights when there are messages in the mailbox. Message Waiting Notification The VPS can notify subscribers and the Message Manager when they have received messages (if authorised by the System Administrator or the System...
Page 368 Personal Greetings A subscriber can record messages to greet callers. There are 3 kinds of Personal Greetings: (1) No Answer Greeting (2) Busy Signal Greeting (3) After Hours Greeting Personal Greeting for Caller ID (Available with DPT Integration only.) Each subscriber can record up to 4 personal greeting messages for calls from pre-assigned Caller ID numbers.
Page 369: Remote Call Forwarding Set
Remote Call Forwarding Set (Available with the KX-TD500 only.) A subscriber and the Message Manager can program her extension from a remote location to forward various types of calls to a desired extension or an outside telephone. There are 6 forwarding settings available: (1) Forward All Calls (2) Forward Busy Calls...
Page 370 Subscriber A person who has been assigned a mailbox. System Administration System programming can be performed in 2 ways: (1) Locally (personal computer connected directly to the RS-232C port of the VPS), or (2) remotely (personal computer connected via the telephone network and the external modem of the VPS).
Page 371: Time Synchronisation
Voice Mail A general term used for messages recorded over the phone from one person to another. Voice Prompt Recorded VPS instructions to callers. These are either system prompts or user prompts. Voice Processing System (e.g., Panasonic KX-TVP200). Installation Manual...
Page 372 Installation Manual...
Page 373: Index
INDEX Installation Manual...
Page 374 Company name 183 Installation Manual Company's Telephone Number 259 Connecting the RS-232C Cable 46 CONNECTING THE VPS WITH PANASONIC KX-T SE- RIES PBXs 57 CONNECTING THE VPS WITH THE PANASONIC KX- TD816, KX-TD1232 AND KX-TD612 86 Connecting to the PBX 43...
Page 375 OR KX-TVP204 39 Installing the KX-TVP102 or KX-TVP204 Port Card 39 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 49 INTEGRATING THE VPS WITH THE PANASONIC KX- TD DIGITAL PBX 75 Intercom Paging 189 Intercom Paging (1-5-7-7) 115 Intercom Paging Group Number 281...
Page 376 Live Call Screening Password Control 103 Live Call Screening Private/Hands-Free Mode Assign- ment via Station Programming 97 Live Call Screening Recording Mode Assignment via Sys- tem Programming 97 LOAD 155 Loading New or Saved Data to the VPS (LOAD) 155 Logical extension 192 Mailbox 192 Mailbox Assignments 163...
Page 377 Programming Menu Structure Diagram 208 Prompt Setting 251 Prompts Common to VM and AA Services 312 Quick Setup 106, 107, 160 Quick Setup (QSET) 160 Receive message 198 Received Data (RXD)— input 47 Receiving Messages: 14 Recommendations for System Configuration 22 [Recommended Settings (1)] 63 [Recommended Settings (2)] 64 [Recommended Settings (3)] 67...
Page 378 Time Group Service 244 Time Group Service-Service Mode 245 Time Group Service-Time Service 246 Time service 202 Time Service (1-5-2-2) 115 Time Service-Time Group (1-8)-Break Service 247 Time Service-Time Group (1-8)-Day Service 246 Time Service-Time Group (1-8)-Lunch Service 247 Time synchronisation 202 To Access the Message Manager’s Mailbox 296 To Access the System Manager’s Mailbox 274 To establish a mailbox group: 120...
Page 379 Installation Manual...
Page 380 Kyushu Matsushita Electric Co., Ltd. 1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan Copyright: This manual is copyrighted by Kyushu Matsushita Electric Co., Ltd. (KME). You may print out this manual solely for internal use with this model. Except above, you may not reproduce this manual in any form, in whole or part, without the prior written consent of KME.

Panasonic KX-TVP200 Installation Manual

1 Voice Processing System Overview

2 Installation

3 Integrating the Vps with Panasonic Kx-T Phone Systems

4 Integrating the Vps with the Panasonic Kx-Td Digital Pbx

5 Customising the System

6 Final Setup

7 System Maintenance and Troubleshooting

Appendix A SYSTEM FEATURES

A1 System Features

Appendix B SYSTEM ADMINISTRATOR'S GUIDE

B1 System Navigation

B2 System Administration-Mailboxes

B3 System Administration-Setting Cos (Class of Service) Parameters

B4 System Administration-Port/Trunk Service

B5 System Administration-Service Settings

B6 System Administration-System Parameter Settings

B7 System Administration-Hardware Settings

Appendix C SYSTEM MANAGER'S GUIDE

C1 Accessing the System Manager'smailbox

C2 Setting up Mailboxes

C3 Setting Cos (Class of Service) Parameters

C4 Setting the System Clock

C5 Changing the Service Mode Setting

C6 Changing the Company Greeting Setting

C7 Checking System Usage (System Reports)

Quick Links

Troubleshooting

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Summary of Contents for Panasonic KX-TVP200