Troubleshooting Guide - Panasonic KX-TVP200 Installation Manual

7.4 TROUBLESHOOTING GUIDE

7.4 TROUBLESHOOTING GUIDE
Table 7-5
PROBLEM
Nothing is heard from the
VPS when accessing the
VPS.
Unable to utilise some of
the DPT Integration
features, even though DPT
Integration has been
established properly.
The VPS does not operate. •
Dialling is not recognised.
172 Installation Manual
PROBABLE CAUSE
• Improper connection of jacks.
• Bad connection with PBX.
• Your PBX cannot support the
feature.
• The software version of your
PBX is lower than required.
Bad printed circuit board.
• Bad connection with PBX.
• Incomplete card insertion.
• A pulse phone is being used by
mistake.
• Improper setting of integration
mode.
POSSIBLE SOLUTION
• Confirm that you are using the
correct extension number for
the VPS. Ask your System
Administrator.
• Check if the jacks of the VPS
are connected to the proper
jacks of the PBX (see in 1.4
VOICE MAIL INTEGRATION).
• Check the "1-4 VPS (DPT) Port
Assignment" screen of the KX-
TD500, or System Programme
[126] of other KX-TD series
telephone systems to see if the
programming agrees with the
actual connection.
• Consult your dealer.
• Have the unit repared by your
Panasonic dealer.
• Check the connection between
the VPS and PBX.
• Insert the card firmly into the
card slot.
• Change to a touch tone phone.
• Adjust the integration mode
properly between the VPS and
your PBX (see "Integration
Mode" in Table B-40 in B7.3
PBX Interface Parameters).