Page 1 Voice Processing System Installation Manual KX-TVP200 Model No. Thank you for purchasing a Panasonic Voice Processing System, Model KX-TVP200. Please read this manual before installing, customising, or operating the Voice Processing System.
Page 2 Thank you for purchasing the Panasonic Model KX-TVP200 Voice Processing System. We are confident that it will provide your customer or client with many years of dependable service. This Voice Processing System was especially tailored for the environment of your country. For example, it can be configured for English, Spanish, or a third language: System prompts—Recorded by the factory in English...
Page 3: Important Information
Important Information Important Information SAFETY REQUIREMENTS • Follow all product warnings, cautions, and instructions. • Handle the unit carefully. Do not drop or otherwise expose the unit to physical shock. • If the unit malfunctions, disconnect the unit from the telephone line and check the line by reconnecting the telephone.
Page 4 Important Information The serial number of this product may be found on the label affixed to the bottom of the unit. You should note the serial number of this unit in the space provided and retain this book as a permanent record of your purchase to aid in identification in the event of theft.
Page 5 Important Information CAUTION Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions. Note Before you start setting or changing system parameters, we recommend that you turn off the Call Progression Mode with the OFLN command.
Page 6: Table Of Contents
Table of Contents Table of Contents 1 VOICE PROCESSING SYSTEM OVERVIEW 1.1 WHAT THE VPS CAN AND CANNOT DO............. 12 1.1.1 Why Voice Processing? ....................12 1.1.2 Basic Operations......................12 1.1.3 VPS Limitations ......................13 1.2 SYSTEM ADMINISTRATION, MANAGEMENT, AND USE....... 14 1.2.1 System Administration ....................
Page 7 3.2.2 RS-232C Settings ......................52 3.2.3 Port Settings ........................52 3.2.4 PBX Interface Parameters ...................53 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs ....56 3.3.1 VPS Programming for Inband Integration ..............56 3.3.2 KX-TA Series Programming for Inband Integration via the Manager's Extension..57 3.3.3 KX-TD500 Programming for Inband Integration ............59...
Page 8 Table of Contents 4.4.17 A Restriction on TWR/TWT Activation ..............104 5 CUSTOMISING THE SYSTEM 5.1 STARTING UP......................106 5.1.1 Before Programming ....................106 5.1.2 Quick Setup ......................106 5.1.3 Starting the Quick Setup................... 107 5.2 PORT SETTING OPTIONS..................115 5.2.1 Custom Service Setting Example ................
Page 9 Table of Contents 7.2.1 Off-line Set (OFLN) ....................151 7.2.2 On-line Set (ONLN) ....................151 7.2.3 Set Password (PASS) ....................151 7.2.4 Set Time (TIME) .......................152 7.2.5 Print Reports at Specified Time (PSET)..............153 7.2.6 Error Log Display (ELOG) ..................154 7.2.7 Saving the System Data to the Backup Device (SAVE)..........156 7.2.8 Loading New or Saved Data to the VPS (LOAD).............158 7.2.9 Print All of the VPS Parameters (GPRN)..............159 7.2.10 Program Version Display (VERS)................159...
Page 10 Table of Contents B5.2 Custom Service ......................249 B5.3 Caller ID Call Routing Parameters ................252 B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS .... 255 B6.1 System Group Assignment ..................255 B6.2 Time Group Service ....................258 B6.3 Holiday Setting ......................262 B6.4 Daylight Saving Time (DST) ..................
Page 11: Voice Processing System Overview
VOICE PROCESSING SYSTEM OVERVIEW Section 1 VOICE PROCESSING SYSTEM OVERVIEW Installation Manual...
Page 12: What The Vps Can And Cannot Do
VOICE PROCESSING SYSTEM OVERVIEW 1.1 WHAT THE VPS CAN AND CANNOT DO 1.1.1 Why Voice Processing? The VPS handles incoming and outgoing calls. When a call comes in, it answers, forwards to appropriate extensions, takes and stores messages, and notifies subscribers when messages are left.
Page 13: Vps Limitations
VOICE PROCESSING SYSTEM OVERVIEW 1.1.3 VPS Limitations The VPS does not support: UCD functions UCD (Uniform Call Distribution) is a service that distributes calls evenly among extensions; when all extensions are unavailable, it returns to callers to say that all extensions are busy. Calls can be forwarded by the VPS to the KX-TD500/1232/816 floating number of a UCD group.
Page 14: System Administration, Management, And Use
VOICE PROCESSING SYSTEM OVERVIEW 1.2 SYSTEM ADMINISTRATION, MANAGEMENT, AND USE 1.2.1 System Administration System Administration is accomplished by the installer using terminal emulation software. It concerns setting and changing system parameters and diagnosing system problems. 1.2.2 System Management Two system functions are performed by the customer: System Management and Message Management.
Page 15: System Basics
VOICE PROCESSING SYSTEM OVERVIEW 1.3 SYSTEM BASICS 1.3.1 General The VPS is initially configured with approximately 32 h of storage, and can be expanded to support 12 ports. 1.3.2 System Components Main Cabinet RS-232C Connector Earth Terminal Fuse and fuse rating AC Inlet Power Switch Power Indicator...
Page 16 VOICE PROCESSING SYSTEM OVERVIEW Inside View of the Main Cabinet Earthing Strap Slots For SLOT 3 Optional Port SLOT 2 Cards SLOT 1 Rotary Switch 3.5 "Hard Disk Drive Ferrite Core Power Indicator POWER Note Ports 1-12 are at TNV. System Components Power Indicator: Indicates the system status: when flashing, the system is off-line (not ready to receive calls).
Page 17 • Call Progress Tone Detection KX-TVP204 consists of a telephone line interface and a DSP. The telephone interface of the KX-TVP204 transmits and receives ONLY digital signals with a Panasonic KX-TD Digital PBX. The DSP has the same features as the KX-TVP102.
Page 18: Which Phone Systems Are Compatible
CAUTION: User 1 and User 2 Prompts will be erased! Reserved * For Panasonic KX-TD series telephone systems with DPT Integration To change the position, use a pointed object, such as a pen, etc. When setting the Rotary Switch to any position (except 0): 1.
Page 19 VOICE PROCESSING SYSTEM OVERVIEW We cannot guarantee adequate integration of the VPS with other PBX systems or with Key Systems. If the customer does not have a recommended Panasonic PBX system, be sure that the system has the features listed below.
Page 20: Installer Equipment And Software Requirements
VOICE PROCESSING SYSTEM OVERVIEW 1.3.4 Installer Equipment and Software Requirements The installer must have a personal computer or data terminal equipped with terminal emulation software. We suggest that you use something like HyperTerminal by HILGRAEVE. Use the personal computer to program the VPS. Terminal emulation software enables the keyboard to be used as a data entry device.
Page 21: Recommendations For System Configuration
VOICE PROCESSING SYSTEM OVERVIEW 1.3.8 Recommendations for System Configuration General guideline: a ratio of 6/1 (for every 6 lines, 1 port). There are 2 questions to ask when considering how many ports are desirable: • Are the ports answering all incoming calls or just forwarded/transferred calls? •...
Page 22: Voice Mail Integration
1.4.1 General DPT Integration To the Panasonic KX-TD digital PBX, the VPS ports look like digital extensions. The PBX thinks that the VPS is a digital phone, and the VPS mimics all actions of a digital set. Another advantage of DPT Integration is that the 2B+D communication provides 2 VPS ports for each Digital Station port.
Page 23 VOICE PROCESSING SYSTEM OVERVIEW Connection Example (KX-TVP204 3) PBX (KX-TD1232) Jack 6 Jack 5 Jack 6 SLOT 3 Port 9 Port 10 Port 11 Port 12 Jack 5 Jack 4 Jack 3 Jack 4 SLOT 2 Port 5 Port 6 Port 7 Port 8 Jack 3 Jack 2...
Page 24 VOICE PROCESSING SYSTEM OVERVIEW Connection Example (KX-TVP102 3, DPT Integration Mode) PBX (KX-TD1232) Jack 5 Jack 6 SLOT 3 Jack 3 Port 9 Port 10 Jack 3 Jack 4 Jack 2 SLOT 2 Port 5 Port 6 Jack 1 Jack 2 Jack 1 SLOT 1 Port 1 Port 2...
Page 25 VOICE PROCESSING SYSTEM OVERVIEW Inband/None Integration Connection Example (KX-TVP102 3, Inband/None Integration Mode) PBX (KX-TD1232) Jack 6 Jack 5 Jack 6 SLOT 3 Port 9 Port 10 Jack 5 Jack 4 Jack 3 Jack 4 SLOT 2 Port 5 Port 6 Jack 3 Jack 2 Jack 1...
Page 26 VOICE PROCESSING SYSTEM OVERVIEW Installation Manual...
Page 27: Installation
INSTALLATION Section 2 INSTALLATION Installation Manual...
Page 28: Safety Precautions
INSTALLATION 2.1 SAFETY PRECAUTIONS Please read the following precautions before installing the VPS. 2.1.1 Installation The VPS needs to be mounted on a wall. Improper placement of the system may result in malfunction, noise, or discolouration. Avoid installing the VPS in the following places: •...
Page 29: Wiring
INSTALLATION 2.1.2 Wiring • Do not wire the telephone cable parallel to an AC power source, computer, etc. If cables are run near those wires, shield them with metal tubing or use shielded cables and earth the shields. • Use protectors if running cables on the floor. Avoid running cables under carpets. •...
Page 30: Environmental Requirements
INSTALLATION 2.1.3 Environmental Requirements The hard disk is sensitive to cold, heat, dryness, humidity, shock, vibration, and magnetic fields. Please observe the conditions specified below. Table 3 Hard Disk Drive Usage Environment Operating Temperature : 5 °C to 40 °C Operating Humidity : See Graph 1 below.
Page 31: Unpacking
INSTALLATION 2.2 UNPACKING Unpack the box and check the items below. Table 4 Main Unit AC Cord Screws (Wall Mounting) Anchor Plugs (Wall Mounting) Installation Manual...
Page 32: Mounting The Vps On The Wall
INSTALLATION 2.3 MOUNTING THE VPS ON THE WALL The wall where the VPS is to be mounted must be able to support the weight of the VPS. If screws other than the ones supplied are used, use the same-sized diameter screws as the enclosed ones.
Page 33 INSTALLATION To Mount on a Concrete or Mortar Wall: Place the template on the wall to mark the 3 screw positions. Template Drill 3 holes and drive the anchor plugs (included) with a hammer, flush with the wall. Concrete or To the wall surface Mortar Wall Anchor Plug...
Page 34: Frame Earth Connection
INSTALLATION 2.4 FRAME EARTH CONNECTION IMPORTANT!!! Connect the frame of the main unit to the earth. Loosen the screw. Insert the earthing wire. Tighten the screw. Connect the earthing wire to the earth. To earth Installation Manual...
Page 35: Installation Steps
CARDS: KX-TVP102 OR KX-TVP204). Standard Initialisation (For DPT Integration Connection) Program the ports of the PBX for voice processing (see Section 4 INTEGRATING THE VPS WITH THE PANASONIC KX-TD DIGITAL PBX). Program the KX-TD500, the KX-TD1232 or the KX-TD816 for Voice Mail integration.
Page 36 INSTALLATION Wait until the "warning" appears on the screen. Set the Rotary Switch back to position 0. CAUTION If the Rotary Switch is not reset to position 0 after initialisation, all programming will be lost when the voice processor loses power! Perform Quick Setup (see Section 5 CUSTOMISING THE SYSTEM).
Page 37: Installing Port Expansion Cards: Kx-Tvp102 Or Kx-Tvp204
INSTALLATION 2.6 INSTALLING PORT EXPANSION CARDS: KX-TVP102 OR KX-TVP204 2.6.1 General Port Expansion Cards • One KX-TVP102 card can support 2 VPS ports, under either Inband or DPT Integration. • One KX-TVP204 card can support 4 VPS ports, under DPT Integration. Expansion Capabilities of the VPS The VPS can handle up to 12 ports simultaneously when 3 KX-TVP204 port cards are installed.
Page 38: Installing The Kx-Tvp102 Or Kx-Tvp204 Port Card
INSTALLATION 2.6.2 Installing the KX-TVP102 or KX-TVP204 Port Card Remove the adhesive tape from the card. KX-TVP102 Card KX-TVP204 Card (KX-TVP102 only) Loosen, remove and discard the screw under the tape with a screwdriver. Loosen two screws on the right side of the main unit, then open the front cover in the direction of arrow Installation Manual...
Page 39 INSTALLATION Loosen the screw on the earthing strap, then remove the strap from the unit. Insert the optional port card into SLOT 1 using the guide rails. KX-TVP102 Card Guide Rails KX-TVP204 Card Guide Rails Installation Manual...
Page 40 INSTALLATION Press the latches at both ends of the card firmly, then fix the earthing strap to the unit with a screwdriver. KX-TVP102 Card Latches Press Latch Card KX-TVP204 Card Latches Press Latch Card Installation Manual...
Page 41: Connections
INSTALLATION 2.7 CONNECTIONS 2.7.1 Connecting to the PBX One jack of the VPS can be connected to 1 jack of the PBX. Use a 4-conductor cable for connection with KX-TD systems that use DPT Integration. Use a 2-conductor (T and R) cable for connection to all other PBXs.
Page 42: Modular Plug Connection
INSTALLATION 2.7.3 Modular Plug Connection Insert the modular plug of the telephone cord into the modular jack on the port card. Guide the telephone cord through a ferrite core. Close the ferrite core. SLOT 3 SLOT 2 Telephone Line SLOT 1 Modular Jacks POWER 2.7.4 Port Cards...
Page 43 INSTALLATION When using a KX-TVP102 card, only the first 2 ports of the 4 available ports can be used. For example, when you mount the KX-TVP204 in SLOT 1, the VPS supports ports 1-4. When the KX-TVP102 is installed in SLOT 1, the VPS is only able to support ports 1 and 2. When installing, ensure that the proper number of VPS ports have been set up and correspond to the port parameters established by the System Administrator.
Page 44: Terminal Connection
INSTALLATION 2.8 TERMINAL CONNECTION 2.8.1 Requirements for Connecting Programming Terminal The programming terminal must be connected with a serial cable with an RS-232C connector at the RS-232C port. This must be a null modem cable. This enables system administration (system setup, mailbox setup, and system diagnosis) to be performed. Communication parameters of the VPS have been set to the following values at the factory: Table 7 COMMUNICATION PARAMETERS...
Page 45: Rs-232C Signals
INSTALLATION Standard IBM 25-Pin Connection ® Circuit Type Signal Signal Circuit Type Pin No. Pin No. (RS-232C) Name Name (RS-232C) Table 8 Pin Configuration of the RS-232C Circuit Type Signal Name Number RS-232C CCITT Frame Ground Transmitted Data Received Data Request To Send Data Set Ready Signal Ground...
Page 46 INSTALLATION Signal Ground (SG) Connects to the DC ground of the unit for all interface signals. Data Terminal Ready (DTR)—output This signal line is turned on by the unit to indicate that it is RS-232C on-line. Circuit DTR ON does not indicate that communication has been established with the terminal/printer. It is switched off when the unit is RS-232C off-line.
Page 47: Integrating The Vps With Panasonic Kx-T Phone Systems
INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Section 3 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Installation Manual...
Page 48: Guidelines For Integration
INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 3.1 GUIDELINES FOR INTEGRATION 3.1.1 DPT or Inband Signalling? There are 2 types of integration available on the VPS: Inband Signalling and DPT. The VPS used with any other brand of telephone equipment requires inband equipment.
Page 49: Pbx Requirements For Integration
INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Table 9 VPS/PBX COMMUNICATION PBX to VPS VPS to PBX Call Progress Tones SLT Signals • ringback • on/off hook • busy • hookswitch flash • reorder • touchtones Touchtones The VPS must also have access to certain PBX features. For example, if the VPS takes a message, one way it can notify the mailbox owner is by dialling the PBX's Message-Waiting- Lamp-On code.
Page 50 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS TEST:Call an SLT extension from the telephone in question. When the call is answered, see if the person receiving the call hears touchtones when numbers are dialled. Message Waiting Notification from an SLT The PBX extensions should light a lamp or receive stutter dial tone when the Message-Waiting- Lamp-On code is diadialled by the VPS.
Page 51 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS TEST: Place an outside call from an SLT. See if you can set up a screened transfer to another extension. Next, try the same test with an internal call. (The VPS may have to transfer both types of calls.)
Page 52: Pbx Parameters And Port Settings
INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 3.2 PBX PARAMETERS AND PORT SETTINGS 3.2.1 General Guidelines and Definitions Optimal performance of the VPS/PBX system relies on proper VPS programming. There are 3 categories of hardware settings: RS-232C, Port Settings, and PBX Interface Parameters.
Page 53: Pbx Interface Parameters
Specifies the method of integration to be used between the VPS and PBX. If PBX type is set to the Panasonic KX-T series, the Inband Signaling parameters are set automatically and should not be altered. DPT Integration is only available when a KX-TD series PBX is connected and the software is upgraded.
Page 54 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS • Reconnect Sequence on No Answer: Tells the VPS how to return to the caller if the called extension does not answer. PBXs differ in how they handle this function. Test from an SLT to determine the sequence.
Page 55 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Table 12 Code Call State Sent to the Voice Mail Port When... (default) Forwarded to Voice The extension dialled is forwarded to Voice Mail and no Mail (Busy) other Voice Mail ports are available to accept the call. (This signals the Voice Mail port [usually Auto-Attendant] to let the caller to leave a message.)
Page 56: Connecting The Vps With Panasonic Kx-T Series Pbxs
INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs 3.3.1 VPS Programming for Inband Integration Set parameters from the System Administration Terminal. The table below lists recommended parameters for Panasonic KX-T series PBXs.
Page 57: Kx-Ta Series Programming For Inband Integration Via The Manager's Extension
INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Table 13 Other T1232/ TD816/ PBX Type T308 T616 T336 TD500 Manufacturers TA series 1232 Release Sequence for Call Waiting Check with manufacturer. Not Available Adding "A" for "answer" to the operator and extension transfer eliminates the message: "You have a call"...
Page 58 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS At every VPS extension, temporarily connect an SLT or butt set, go off-hook and dial 7301# to turn on Data Line Security. This prevents the KX-TA series from sending Executive Override or Call Waiting tones to these extensions. We recommend that all Voice Mail port extensions have this feature enabled to avoid interruption of recording.
Page 59: Kx-Td500 Programming For Inband Integration
INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 3.3.3 KX-TD500 Programming for Inband Integration Whenever possible, we recommend that you use DPT Integration. However, in some cases, this is not possible. In the following situations, you need to use Inband Integration: •...
Page 60 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Assignment of the extension ports to be connected to the VPS Go to the "1-3 Extension Port Assignment" screen. Assign "Attribute" of the port to be connected to "TEL" (default). Assign "DN" for the port (click "DN Refer" to check the available directory numbers).
Page 61 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Assignment of the extension line to be connected to the VPS Go to the "4-2 Extension Line 1/2" screen. Set "Data Line Mode" to "Yes". Click "Apply" to save the changed data.
Page 62 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Settings for the trunk (outside line) features Select the appropriate trunk (outside line) feature settings depending on how your customer plans to use the VPS. • The VPS answers all incoming outside calls promptly.
Page 63 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS [Recommended Settings (2)] If the VPS is only answering incoming outside calls not answered by the Operator (Operator backup): Assignment of DIL 1:1 line Go to the "4-1 Trunk Line" screen. Assign "Destination Day/Night/Lunch/Break" for each trunk (outside line) to a specific extension number.
Page 64 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Assignment of IRNA (Intercept Routing No Answer) destination: Go to the "3-1 Trunk Group 1/2" screen. Assign "Intercept Destination Day/Night" for the trunk (outside line) group. Click "Apply" to save the changed data.
Page 65 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Assignment of IRNA (Intercept Routing No Answer) timer: Go to the "2-4 System Timer 1/2" screen. Assign "Intercept Time" parameter. Click "Apply" to save the changed data. Note: This parameter tells the KX-TD500 how long to let a call ring at an extension before forwarding (redirecting).
Page 66 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS [Recommended Settings (3)] If the VPS is only answering incoming outside calls not answered by user extensions: Assignment of DIL 1:1 line Go to the "4-1 Trunk Line" screen. Assign "Destination Day/Night/Lunch/Break" for each trunk (outside line) to a specific extension number.
Page 67 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Assignment of IRNA (Intercept Routing No Answer) destination: Go to the "3-1 Trunk Group 1/2" screen. Assign "Intercept Destination Day/Night" for the trunk (outside line) group. Click "Apply" to save the changed data.
Page 68: Kx-Td816 And Kx-Td1232 Programming For Inband Integration Via The Manager's Extension
INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Assignment of IRNA (Intercept Routing No Answer) timer: Go to the "2-4 System Timer 1/2" screen. Assign "Intercept Time" parameter. Click "Apply" to save the changed data. Note: This parameter tells the KX-TD500 how long to let a call ring at an extension before forwarding (redirecting).
Page 69: Kx-Td816 And Kx-Td1232 Programming For Inband Integration Via The Operating And Maintenance Tool
INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS 3.3.5 KX-TD816 and KX-TD1232 Programming for Inband Integration via the Operating and Maintenance Tool Go to the Main Menu. Choose "System Data Programming". (BATCH [1] or INTERACTIVE [2]). • Before choosing Batch Programming, you must open a file in the Disk File Management Menu (Item 3).
Page 70 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Choose "Station Setting" from the Station Menu. Station Menu 1. Station Setting 2. COS & Mailbox ID 3. CO line Outgoing 4. DIL 1:N 5. ISDN Extension Setting 6. SDN Extension CO outgoing 7.
Page 71: System Menu
INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Choose "Miscellaneous" from the System Menu. System Menu 01. Day/Night 14. Opera/Manager/EXT Group 02. Class of Service 15. Miscellaneous 03. Emergency/Quick Dial 16. Caller ID Modification 04. Speed Dial 17. Switch Type 05.
Page 72 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE SYSTEMS Return to the System Data Programming Main Menu. Select "Line" and then select "CO Line Setting 1". Program all lines DIL to the first extension of the Voice Mail hunt group. CO Line Setting...
Page 73: Integrating The Vps With The Panasonic Kx-Td Digital Pbx
INTEGRATING THE VPS WITH THE PANASONIC KX-TD DIGITAL PBX Section 4 INTEGRATING THE VPS WITH THE PANASONIC KX-TD DIGITAL PBX Installation Manual...
Page 74: Guidelines For Dpt Integration
INTEGRATING THE VPS WITH THE PANASONIC KX-TD DIGITAL PBX 4.1 GUIDELINES FOR DPT INTEGRATION 4.1.1 Why DPT Integration is Important The VPS works well with most PBXs because its connections are made through a standard single line (tip/ring) telephone interface. However, the communication between the PBX and VPS is best when DPT Integration is used;...
Page 75 INTEGRATING THE VPS WITH THE PANASONIC KX-TD DIGITAL PBX Table 14 DPT INTEGRATION FEATURES Intercom Paging* Callers can page subscribers through built-in speakers and external paging equipment. For a Caller ID Caller, if his name has been recorded for the Caller Name Announcement feature, the name will be announced at the end of the page.
Page 76: Kx-Td500 Programming For Digital Integration
INTEGRATING THE VPS WITH THE PANASONIC KX-TD DIGITAL PBX 4.2 KX-TD500 PROGRAMMING FOR DIGITAL INTEGRATION A maximum of 2 VPS cards for the VPS can be installed at the KX-TD500. Follow the procedure below to program the VPS card(s) for DPT Integration.
Page 77 INTEGRATING THE VPS WITH THE PANASONIC KX-TD DIGITAL PBX Check the information of "Card Properties" and confirm the LPR version of the card. Note: The LPR Version must be "2" or higher for the first VPS card (101: DHLC) to which the control channel will be assigned, or "1"...
Page 78 INTEGRATING THE VPS WITH THE PANASONIC KX-TD DIGITAL PBX Assignment of the ports to be connected to the VPS Go to the "1-3 Extension Port Assignment" screen. Select the appropriate VPS card (101: DHLC) in the "Card No." menu. Set the attribute of the valid ports to be connected to the VPS to "VPS (DPT)".
Page 79 INTEGRATING THE VPS WITH THE PANASONIC KX-TD DIGITAL PBX Assignment of VPS card and its model Go to the "1-4 VPS (DPT) Port Assignment" screen. Select the corresponding equipment number in the "TVP No." menu. Select "TVP200-1" in the "Type" menu.
Page 80 INTEGRATING THE VPS WITH THE PANASONIC KX-TD DIGITAL PBX Assignment of the extension ports connected to the VPS Continue the programming in the "1-4 VPS (DPT) Port Assignment" screen. Select the extension port number of the card (DLC/DHLC) to which the VPS (DPT) jack is to be connected in the "Port No."...
Page 81 INTEGRATING THE VPS WITH THE PANASONIC KX-TD DIGITAL PBX Screen output: To set the trunk (outside line) features, follow the instructions in "Settings for the trunk (outside line) features" (3.3.3 KX-TD500 Programming for Inband Integration in 3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs).
Page 82 INTEGRATING THE VPS WITH THE PANASONIC KX-TD DIGITAL PBX Turn the power switch back on at the VPS and wait approximately 7-8 min while the system initialises. Before starting the VPS, make sure all installation and line connections have been done as described in Section 2 INSTALLATION.
Page 83 INTEGRATING THE VPS WITH THE PANASONIC KX-TD DIGITAL PBX Possible causes of the message: "DPT Interface Connection is not Established" Table 15 Cause Remedy The PBX is not a KX-TD series system. Since Connect a KX-TD series PBX the VPS is configured to communicate with the...
Page 84 INTEGRATING THE VPS WITH THE PANASONIC KX-TD DIGITAL PBX Go to the System Administration Top Menu. Select [5] and Press ENTER, or Type [3] then QSET and Press ENTER for Quick Setup and follow the Auto Configuration Instructions. TEST: Press the INTERCOM button and then [1065]. If the VPS answers, you have a DPT connection.
Page 85: Connecting The Vps With The Panasonic Kx-Td816 And Kx-Td1232
INTEGRATING THE VPS WITH THE PANASONIC KX-TD DIGITAL PBX 4.3 CONNECTING THE VPS WITH THE PANASONIC KX-TD816 AND KX-TD1232 Notes • Do not use System Programmes [106] or [602] for DPT Integration. • The next 2 sections (4.3.1 KX-TD1232 Software Verification and Programming for DPT Integration via the Manager's Extension and 4.3.2 KX-TD1232 Software Verification and...
Page 86 INTEGRATING THE VPS WITH THE PANASONIC KX-TD DIGITAL PBX From the SYS-PGM NO ? screen: Enter [116]. Press the NEXT button (SP-PHONE). Enter the system number ([0] or [1], master/slave). The system displays the ROM version and the date it was created.
Page 87 INTEGRATING THE VPS WITH THE PANASONIC KX-TD DIGITAL PBX From the SYS-PGM NO ? screen: Enter [118]. Press the NEXT button (SP-PHONE). Screen output: VM NO? Press the NEXT button (SP-PHONE). Screen output: VM-01:#_ _ -1: 165 ( _ _ = the port number you entered in programme 117) Enter the Extension Number that you want this port to have.
Page 88 INTEGRATING THE VPS WITH THE PANASONIC KX-TD DIGITAL PBX • The Power Indicator light goes on. • The Power Indicator light begins to flash. • "CARD TEST" is displayed on the screen. • "SYSTEM SETUP" is displayed. Screen output: CARD TEST...
Page 89 INTEGRATING THE VPS WITH THE PANASONIC KX-TD DIGITAL PBX Table 16 Cause Remedy The PBX is not programmed properly to support Do required integration DPT Integration. programming as described in this chapter. Start up completed. The Power Indicator light stops blinking when the start-up has been successful. (The delay varies according to the system's condition.)
Page 90: Kx-Td1232 Software Verification And Programming For Dpt Integration Via The Operating And Maintenance Tool
INTEGRATING THE VPS WITH THE PANASONIC KX-TD DIGITAL PBX The required programming is complete and the VPS and KX-TD1232 should be able to communicate through DPT Integration. We recommend that the KX-TD1232 system has any optional extension cards installed and telephones connected before starting the VPS.
Page 91 INTEGRATING THE VPS WITH THE PANASONIC KX-TD DIGITAL PBX If the software version of the PBX is lower than this, you may not be able to utilise some of the features available only with DPT Integration. For more information, consult your dealer.
Page 92 INTEGRATING THE VPS WITH THE PANASONIC KX-TD DIGITAL PBX First, enter the port numbers that will be connected to the VPS. If desired, change the default extension numbers of the Voice Mail ports. Voice Mail Integration VM Port No. Master [30] [ ] [ ] [ ] [ ] [ ]...
Page 93 INTEGRATING THE VPS WITH THE PANASONIC KX-TD DIGITAL PBX Follow steps 5-11 in 4.3.1 KX-TD1232 Software Verification and Programming for DPT Integration via the Manager's Extension. The required programming is now complete and the VPS and KX-TD1232 should be able to communicate through DPT Integration.
Page 94: Common Dpt Integration Features And Setup Procedures
INTEGRATING THE VPS WITH THE PANASONIC KX-TD DIGITAL PBX 4.4 COMMON DPT INTEGRATION FEATURES AND SETUP PROCEDURES The following features can be used on any KX-T proprietary telephone (7000 series analogue; 7200/7400 series digital). 4.4.1 Live Call Screening (LCS) Programming LCS notifies subscribers of incoming messages to their mailboxes.
Page 95: Live Call Screening Password Cancelling
INTEGRATING THE VPS WITH THE PANASONIC KX-TD DIGITAL PBX 4.4.3 Live Call Screening Password Cancelling To cancel the password, follow the procedure below. (It is not necessary to enter PITS Programming to activate this feature). PC programming is also available for KX-TD500 users (see 4.4.6 Live Call Screening Assignment via PC Programming).
Page 96: Live Call Screening Private/Hands-Free Mode Assignment Via Station Programming
INTEGRATING THE VPS WITH THE PANASONIC KX-TD DIGITAL PBX 4.4.5 Live Call Screening Private/Hands-Free Mode Assignment via Station Programming This programme assigns a VPS response for when a message is being left in a mailbox. It determines whether an alert tone is sent or whether the recorded message is played through the built-in speaker of the extension.
Page 97: Live Call Screening Assignment Via Pc Programming
INTEGRATING THE VPS WITH THE PANASONIC KX-TD DIGITAL PBX 4.4.6 Live Call Screening Assignment via PC Programming The KX-TD500 users can program Live Call Screening features via PC programming. Follow the procedure below to assign each feature. Go to "4-2 Extension Line 1/2" screen.
Page 98: Live Call Screening Button Assignment Via Station Programming
INTEGRATING THE VPS WITH THE PANASONIC KX-TD DIGITAL PBX 4.4.7 Live Call Screening Button Assignment via Station Programming For the Live Call Screening feature to work at an extension, the extension must have an LCS button lit at the time of the message reception. This key must either be a DSS/BLF or CO key with a lamp.
Page 99: Two-Way Recording Button Assignment Via Station Programming
INTEGRATING THE VPS WITH THE PANASONIC KX-TD DIGITAL PBX The Live Call Screening Cancel Button Assignment is optional; Live Call Screening can also be cancelled by Pressing the FLASH button. 4.4.9 Two-Way Recording Button Assignment via Station Programming For the Two-Way Recording feature to work at an extension, the extension must have a TWR button on it.
Page 100: Two-Way Transfer Button Assignment Via Station Programming
INTEGRATING THE VPS WITH THE PANASONIC KX-TD DIGITAL PBX 4.4.10 Two-Way Transfer Button Assignment via Station Programming For the Two-Way Transfer feature to work at an extension, the extension must have a TWT button on it. This key must either be a DSS/BLF or CO key with a lamp. Follow the procedure below to assign a TWT button on an extension.
Page 101: Button Assignment Via Pc Programming
INTEGRATING THE VPS WITH THE PANASONIC KX-TD DIGITAL PBX Dial [8]. Screen output: VTR Dial the Voice Mail extension number. Screen output: VTR- _ _ _ (_ _ _ = The extension number you entered). Press STORE. To exit the Station Programming mode, Press the PROGRAM button or lift the handset.
Page 102 INTEGRATING THE VPS WITH THE PANASONIC KX-TD DIGITAL PBX Click the Key Number to which a button will be assigned. "Flexible CO Key" screen displays. Screen output: Select the desired Key Type. When 2WAY-REC, 2WAY-TRN, or VTR is selected, enter the extension number in "DN".
Page 103: Live Call Screening Activation
INTEGRATING THE VPS WITH THE PANASONIC KX-TD DIGITAL PBX 4.4.13 Live Call Screening Activation To activate the Live Call Screening status, follow the steps below. PC programming is also available for KX-TD500 users (see 4.4.6 Live Call Screening Assignment via PC Programming).
Page 104: Two-Way Transfer Into Mailbox
INTEGRATING THE VPS WITH THE PANASONIC KX-TD DIGITAL PBX 4.4.16 Two-Way Transfer into Mailbox This feature allows an extension user to record a conversation into another person's mailbox by pressing the Two-Way Transfer (TWT) button and dialling the mailbox number. This is commonly used by a person who is taking a detailed message for someone else and wants the message recorded in the mailbox at the same time.
Page 105: Customising The System
CUSTOMISING THE SYSTEM Section 5 CUSTOMISING THE SYSTEM Installation Manual...
Page 106: Starting Up
CUSTOMISING THE SYSTEM 5.1 STARTING UP 5.1.1 Before Programming Determine the customer's needs. • Work with the owner, manager, and receptionist to build the Custom Service Greetings and Holiday Greetings. • Figure out which ports are to be answered by which greetings. •...
Page 107: Starting The Quick Setup
This utility provides a quick way of programming the Voice Processing System to operate in a standard automated attendant or voice mail configuration when connected to a Panasonic KX-T series telephone system. The system will prompt you to enter, modify or confirm settings based upon which PBX type you select.
Page 108 CUSTOMISING THE SYSTEM PBX Type Press ENTER. Screen output: Quick Setup - PBX type Please select your PBX type. 1. KX-T308 2. KX-T616 3. KX-T1232/TA series 4. KX-T96 5. KX-T336 6. KX-TD816 7. KX-TD1232 8. KX-TD500 9. Reserved 0. OTHERS Select your PBX type.
Page 109 CUSTOMISING THE SYSTEM Type [S] to go to the next screen. Extension Numbers for Mailboxes Screen output: Quick Setup - Enter Extensions for Mailboxes What extensions need a mailbox on this system? Please enter extension numbers. P: Previous menu, N: Next menu, S: Next Screen Enter extension numbers of subscribers who need personal mailboxes (2 to 5 digits).
Page 110 Up to 16 alphabetic characters can be assigned as an Owner's Last Name. Note • Mailbox numbers displayed on this screen Panasonic KX-TD Series System The same numbers as the extensions of the KX-TD series system that were automatically transmitted to the VPS—Auto Configuration.
Page 111 CUSTOMISING THE SYSTEM (98, 998, 9998, or 99998). The System Manager mailbox might be 2- to 5-digit long (99, 999, 9999, or 99999). If both 3 and 4-digit extension numbers exist at the same time, the VPS will unify all mailbox numbers to 4-digit length by entering [0] at the end of all 3-digit numbers.
Page 112 CUSTOMISING THE SYSTEM Port Service Setting Screen output: Quick Setup- Port Service Setting All ports are currently set up to handle callers with standard automated atten- dant operation, day and night mode, using the Custom Service feature (Custom 1). You can change the operation to standard voice mail (Custom 2) or leave it as automated attendant.
Page 113 CUSTOMISING THE SYSTEM To go to the next screen without assigning the password, Press ENTER. Date and Time Setting Screen output: Quick Setup-Time Setting Current time is 3:04, PM Enter new time (HH:MM, AM/PM) : = Current date is MON 1-JAN-2001 Enter new date (DD-MM-YY) : = Enter the time (hour, minute in 2 digits, comma and A or P) and date (day, month and year in 2 digits).
Page 114 CUSTOMISING THE SYSTEM Screen output when Quick Setup is finished: **ON LINE MODE** > Installation Manual...
Page 115: Port Setting Options
CUSTOMISING THE SYSTEM 5.2 PORT SETTING OPTIONS Design each system according to the needs of your customer. You should be familiar with all options for port assignment so that customers get exactly what they need and expect. Each port can be assigned as Voice Mail, Interview Service, Automated Attendant, or Custom Service. Custom Service is the most flexible of all the services because it allows access to the other services by pressing one key.
Page 116: Custom Service Features
CUSTOMISING THE SYSTEM The top of the tree should include what callers will hear when they are first connected to the VPS. Then create a branch for each option until each caller option has been documented. Next, fill in each box with the action that it represents so you can easily remember what action corresponds to each keystroke.
Page 117 CUSTOMISING THE SYSTEM that COS. (This tells the VPS which paging group to dial). In the Intercom paging section, assign the number "333" to the paging group assigned to the sales dept. Fax Management (1-5-7-8) Assigns up to 2 fax machines that can be extensions from the PBX. If the CNG tone is heard, the VPS will automatically forward the call to the first fax machine.
Page 118: Custom Service Programming
CUSTOMISING THE SYSTEM 5.2.3 Custom Service Programming After you have finished constructing the tree, enter the System Programming Custom Service Settings Menu. Access the Custom Service Setting Menu through the following sequence: System Administration Top Menu: Enter The Number: = 1 (Program) Enter The Number: = 4 (Service Setting) Enter The Number: = 2 (Custom Service) The system then asks what Custom Service number you want to edit.
Page 119 CUSTOMISING THE SYSTEM Enter data into the Custom Service menu; use the table below as a guide. Table 19 Description Value Range Description/Function (Default) Description Up to 32 The information typed in this field is for reference only. characters Any ASCII characters (except \) can be used. (None) Prompt Mode 1.
Page 120 CUSTOMISING THE SYSTEM Keypad Assignment Options Table 20 Entry Function Allows the caller to leave messages in a specific a. Transfer to Mailbox mailbox. b. Transfer to Extension Transfers the caller to a specific extension. c. Operator Transfers the caller to the operator. Plays the Custom Service exit prompt and d.
Page 121: Recording Menus
CUSTOMISING THE SYSTEM 5.2.4 Recording Menus After you have finished entering the parameters in each menu, record the menu messages. Menu messages inform the caller of available options and their corresponding keys. For this reason, the prompts must match the programming that has been input. Note The Message Manager's mailbox might be 98, 998, 9998, or 99998.
Page 122: Mailbox Groups
CUSTOMISING THE SYSTEM • Service Access Command—A caller can switch to Voice Mail service by dialling [#6] during a call. • Via Custom Service—This service can be assigned to a keypad digit within a Custom Service. After pressing this key, the caller enters Voice Mail service. 5.2.7 Mailbox Groups This programme allows a message to be delivered to several mailboxes at once.
Page 123: Interview Service
CUSTOMISING THE SYSTEM phones. Extension groups work well in areas where the call would not be intended for a specific person (e.g., a Parts Centre, Technical Support Group, etc.). To establish an extension group: From the System Administration Top Menu, Type [1-5-1-2-1] (Program-System Parameter-System Group Assignment-Extension Group-Enter).
Page 124: Automated Attendant
CUSTOMISING THE SYSTEM Enter the subscriber's mailbox and Record the Questions. Call the VPS and Press [#6 ] then Dial the Mailbox Number assigned to the interview mailbox. From the Main Menu Press [6-1]. Confirm that your questions have been recorded. Call the VPS and Press [#6] and the Interview Mailbox Number.
Page 125: Operator Service
CUSTOMISING THE SYSTEM 5.2.12 Operator Service This service (when enabled) can be accessed via: • Voice Mail—Rotary Telephone Service allows rotary callers to reach the General Delivery Mailbox or Operator Service. • Automated Attendant—Dial 0 and your call will go to Operator Service. •...
Page 126: Setting Ports
CUSTOMISING THE SYSTEM 5.3 SETTING PORTS 5.3.1 Port Service Menu Access the Port Service Menu through the following sequence: System Administration Top Menu: Enter The Number: = 1 (Program) Enter The Number: = 3 (Port/Trunk Service) Enter The Number: = 1 (Port Service) Screen output: Program - Port/Trunk Service - Port Service Enter the Port Number (1-12) :=...
Page 127 CUSTOMISING THE SYSTEM Table 21 Description Value Range Description/Function (Default) Incoming Call 1. System Specifies the language of voice prompts to be played on Service this port. When set to "Selective", the caller can select the 2. User 1 Prompt language of his choice, provided the Message Manager 3.
Page 128: Automated Attendant Parameters
CUSTOMISING THE SYSTEM 5.4 AUTOMATED ATTENDANT PARAMETERS Automated Attendant parameters include: Department Dialing, Operator Parameters, and Alternate Extension. If the VPS needs a special transfer procedure for an extension (such as modem extension), alternate extension should be assigned (see "Alternate Extension Assignment" in B5.1 Automated Attendant Parameters).
Page 129: Operator's Parameters
CUSTOMISING THE SYSTEM 5.4.3 Operator's Parameters If you enable operator service, you must set the following parameters: Operator's Extension and Mailbox Number, Coverage Modes, and Message Repeat Cycle. Operator 1: The default is set at "0" which coincides with the operator of the PBX. When a caller tries to leave a message to the Operator 1, the message will automatically go to the General Delivery Mailbox (GDM) by default.
Page 130 CUSTOMISING THE SYSTEM Table 22 Description Value Range Description/Function (Default) Operator's 1-5 Digits Specifies the extension number for Operator 1. Extension [Notes] • The default setting (0) cannot be used with the Message Waiting Notification—Lamp feature and the Remote Call Forwarding Set feature. When using these features, you must assign the extension number that is included in the Extension Numbering Plan.
Page 131 CUSTOMISING THE SYSTEM Table 22 Description Value Range Description/Function (Default) No Answer 1. Caller Select Specifies how to handle Operator 1 calls when not Coverage answered within the time period set by the 2. Leave Message Mode "Operator No Answer Time" mode. 3.
Page 132: Setting Mailboxes
CUSTOMISING THE SYSTEM 5.5 SETTING MAILBOXES 5.5.1 Mailbox Setting Menu Access the Mailbox Setting Menu through the following sequence: System Administration Top Menu: Enter The Number: = 1 (Program) Enter The Number: = 1 (Mailbox Setting) Program - Mailbox Setting Menu 1.
Page 133 CUSTOMISING THE SYSTEM Table 23 Value Range Description Description/Function (Default) Covering Specifies where a caller will be transferred when 2-5 Digits Extension Covering Extension is dialled or set under Incomplete (None) Call Handling. Interview Used to permit mailbox owner to have an interview 2-5 Digits Mailbox mailbox.
Page 134 CUSTOMISING THE SYSTEM Enter the data using the following table as a guide. Table 24 Parameter Value Range Description/Function (Default) Dial Number Up to 32 digits Assigns a telephone or beeper number to Device 1, 2, or consisting of 1-9, 3.
Page 135 CUSTOMISING THE SYSTEM Table 24 Parameter Value Range Description/Function (Default) Time Frame 1, 2 1-12: h Specifies the daily schedule for the Message Waiting MON: Notification service for 1 week for this device. 00-59: min TUE: AM/PM: WED: Note: These parameters are active only when "Use a.m./p.m.
Page 136: Deleting A Mailbox
CUSTOMISING THE SYSTEM Enter the data using the following table as a guide. Table 25 Parameter Value Range Description/Function (Default) Telephone Up to 24 digits Specifies the telephone number to which the callers are Number 1, 2 (With the KX- forwarded when Remote Call Forwarding is set to an TD500) outside (CO) line.
Page 137: Mailbox Listing
CUSTOMISING THE SYSTEM 5.5.5 Mailbox Listing This listing is a report of mailbox number assignments. From Mailbox Setting Menu: Enter The Number : = 4 Program - Mailbox Setting - Mailbox Listing 1: 103 2: 101 3: 102 4: 104 5: 105 6: 106 7: 107...
Page 138: Training The Subscriber
Finally, if Custom Service menus are used, subscribers should be encouraged to listen to these menus often and make suggestions for improvement. Custom service is a very powerful feature of the Panasonic VPS. Make the most out of this feature. Installation Manual...
Page 139: Final Setup
FINAL SETUP Section 6 FINAL SETUP Installation Manual...
Page 140: Message Manager's Mailbox (Mailbox 998)
FINAL SETUP 6.1 MESSAGE MANAGER'S MAILBOX (Mailbox 998) The Message Manager is responsible for recording and updating a wide variety of system messages. Please refer to D6 RECORDING MESSAGES to see the full array of recording tasks. Follow the instructions below to record Custom Service prompts and user prompts. Note: The Message Manager’s mailbox might be 98, 998, 9998, or 99998.
Page 141: Company Greetings (Enter #6*998,5,1)
FINAL SETUP 6.1.3 Company Greetings (Enter #6 998,5,1) Access the Message Manager's Main Command Menu. Press [5] to modify messages. Press [1] to change the Company Greeting. Continue following voice prompts through appropriate menus. Prompts lead you through the choices and recording process. After you record the company greeting, it may be necessary to enter programming through the terminal and set the company greeting assignment under the Port Settings Menu, Trunk Service Menu and Holiday Service Menu.
Page 142 FINAL SETUP Press [1] to change User Prompt 1, or Press [2] to change User Prompt 2. Press [1] to change specified prompts, or Press [2] to change all prompts. Enter the Prompt Number you want to change. Continue following voice prompts through appropriate menus. Prompts lead you through the choices and recording process.
Page 143: Setting Up Mailboxes
FINAL SETUP 6.2 SETTING UP MAILBOXES The following steps complete the basic installation of the VPS. For each mailbox on the system, a No Answer, Busy, and After Hours Greetings should be recorded, as well as the Owner's Name and Password. Please follow the steps below to set up the mailboxes accordingly.
Page 144: Recording The Owner's Name
FINAL SETUP 6.2.2 Recording the Owner's Name Dial the Extension Number of the VPS. When the VPS answers, Press [#6 ] and Dial the Number of the mailbox to which you wish to record the Owner's Name. Enter your Password (if programmed), then Press [#]. You are now inside the mailbox.
Page 145: Backing Up The System
FINAL SETUP 6.3 BACKING UP THE SYSTEM Choose the Utility Command. Type [SAVE], then Press ENTER. See screen output below. From System Administration Top Menu: Enter The Number : = 3 Utility Command $ SAVE VPS DISK Data Save ( VPS -> PC : Xmodem ) 1: Program 2: Parameters 3: System Prompts...
Page 146 FINAL SETUP Notes Recorded caller names for the Caller Name Announcement (System/Personal) cannot be saved by the above procedure, only Caller ID numbers can be saved. When the saved Caller ID numbers are loaded using LOAD command, the following things should be done: •...
Page 147: System Maintenance And Troubleshooting
SYSTEM MAINTENANCE AND TROUBLESHOOTING Section 7 SYSTEM MAINTENANCE AND TROUBLESHOOTING Installation Manual...
Page 148: Initialising The System
SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.1 INITIALISING THE SYSTEM Initialising the system clears all voice data except user prompts and returns all system parameters to their default settings. Throughout this section, menu selections are indicated as "System Administration Top Menu-(Selection Number)". This means that the System Administration Top Menu must first be accessed.
Page 149 SYSTEM MAINTENANCE AND TROUBLESHOOTING Type [Y] (this places the VPS in the off-line mode). System Reset/Clear Menu Mailbox No. Length :3 System Manager's Mailbox No. :999 Message Manager's Mailbox No. :998 Reset System Parameters : Press / Type [\]. ******************************** * Caution!!! * Now, System Initialization Starts.
Page 150: Utility Commands
SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.2 UTILITY COMMANDS In the Utility Command Mode, the System Administrator can access the functions described below by entering the appropriate command at the "$" prompt, and Pressing RETURN. To select the Utility Commands Menu, follow the menu path as shown: System Administration Top Menu-3 Utility Command (Type 'HELP' for command list.) Table 26...
Page 151: Off-Line Set (Ofln)
SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.2.1 Off-line Set (OFLN) Use the OFLN command to turn off the VPS Call Progression Mode. Set the VPS to Off-Line Mode before deleting a mailbox, since this operation involves the updating of a large number of related parameters.
Page 152: Set Time (Time)
SYSTEM MAINTENANCE AND TROUBLESHOOTING Type PASS, then Press RETURN. $ PASS 1: Administrator Password 2: System Reset/Clear Password := To create a password or change an existing password, Go to Step 3. To clear a password, Go to Step 4. To create a password or change an existing password: a) Type [1] or [2] Maximum 10 characters...
Page 153: Print Reports At Specified Time (Pset)
SYSTEM MAINTENANCE AND TROUBLESHOOTING Type TIME, then Press RETURN. $ TIME Current time is 12:34, PM Enter new time (HH:MM, AM/PM) : = Type the current time. Current date is MON 1-JAN-2001 Enter new date (DD-MM-YY) : = Type the current date. For the year, type the last 2 digits. Note Enter the exact time and date.
Page 154: Error Log Display (Elog)
SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.2.6 Error Log Display (ELOG) Use the ELOG command to diagnose VPS problems. Selection of this command will display an error log. COM. Communication error between CPU and DSP DATA Process error of voice data MEM. Memory error PRG.
Page 155 SYSTEM MAINTENANCE AND TROUBLESHOOTING Examples of a terminal display when errors are generated: Table 28 Error Indications at System Startup Indication Meaning ROM ERROR: Sum Error!! ROM checksum error. DISK ERROR: Initialize Error!! HDD initialisation error. DISK ERROR: No System!! No system HDD present.
Page 156: Saving The System Data To The Backup Device (Save)
SYSTEM MAINTENANCE AND TROUBLESHOOTING Table 29 Error and Warning Indications During System Operation Indication Meaning DISK STORAGE SPACE IS NOW 80 % or more of the HDD voice message EXCEEDING save area is used. 80%... ASCII TERMINAL program Load Error Error loading of ASCII terminal control programme.
Page 157 SYSTEM MAINTENANCE AND TROUBLESHOOTING Type SAVE, then Press RETURN. $ SAVE VPS Disk Data Save (VPS -> PC : Xmodem) 1: Program 2: Parameters 3: System Prompts 4. User Prompts-1 5. User Prompts-2 6. Custom Service Menus 7. Personal Greetings 8.
Page 158: Loading New Or Saved Data To The Vps (Load)
SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.2.8 Loading New or Saved Data to the VPS (LOAD) Use the LOAD command to install new data or to restore saved data to the VPS. Execute this command for each data file. When performing this operation, always wait until the process completion indication appears before proceeding.
Page 159: Print All Of The Vps Parameters (Gprn)
SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.2.9 Print All of the VPS Parameters (GPRN) Use the GRPN command to print all VPS parameter settings (output to screen). Use Ctrl-C at any time to stop printing. Type GPRN, then Press RETURN. $ GPRN 0: All Parameters 1: Mailbox Setting 2: Class of Service Setting...
Page 160: Custom Service Report (Crep)
SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.2.11 Custom Service Report (CREP) Use the CREP command to display the Custom Service menu access count, the keypad assignments, message recording status and the tree-structure of the Custom Service. Type CREP, Press Space, Enter the Custom Service number (1-100), and Press RETURN. Custom [100] (System) (Access: 9 ) (Menu Msg.
Page 161: Custom Service Menu Access Count Clear (Cclr)
Use the MWL command to specify the number of times the VPS will attempt to turn on the Message Waiting Lamp of the called extension. Apply this setting when a PBX other than the Panasonic KX-T series telephone system is used. $ MWL Current Setting of M.W.L.
Page 162: Setting Minimum Recording Length (Mrl)
SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.2.14 Setting Minimum Recording Length (MRL) Use the MRL command to specify the minimum message recording length (0-3 s). Messages shorter than the specified minimum recording length are discarded from the mailbox. Note The minimum recording length can only be set using this command. Type MRL, then Press RETURN.
Page 163: Utility Command List (Help)
SYSTEM MAINTENANCE AND TROUBLESHOOTING Blank: The prompt has not been recorded (but the default [System Prompt] is active)—WILL BE HEARD Prompt No.: The prompt has been recorded—WILL BE HEARD Prompt No. with an*: The prompt has been recorded but is turned off— WILL NOT BE HEARD "OFF": The prompt has never been recorded and the default...
Page 164: Quick Setup (Qset)
SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.2.17 Quick Setup (QSET) Use the QSET command initially to setup the VPS very roughly when you use it for the first time or after system initialisation. Note Quick setup requires VT100 emulation software. Type QSET, then Press RETURN. 7.2.18 Circuit Condition Display (LMON) Use the LMON command to display the circuit condition every 1.5 s.
Page 165: Touchtone Information Display (Putd)
SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.2.19 Touchtone Information Display (PUTD) Use the PUTD command to display the touchtones the VPS receives and sends. In addition to the touchtones, the following will be displayed—the Incoming Call Service (Voice Mail, Automated Attendant, Custom, and Interview) entered by the caller and the time periods that the ports are enabled.
Page 166: Wait For Caller Id (Wcid)
SYSTEM MAINTENANCE AND TROUBLESHOOTING Sample display: $ PUTD Target Port for Debug : * * * * * * * * * * * * Don't leave enabled after troubleshooting. [1] DTMF:3 [1] DTMF:8 [1] A.Attend [1] DTMF:# [1] DTMF:6 [1] Voice Mail [1] DTMF:1 [1] DTMF:0...
Page 167: System Reports
SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.3 SYSTEM REPORTS The System Administrator is able to generate 8 System Reports to monitor VPS operating status. The reports can be displayed on a data terminal or printed. The terminal or printer must be connected to the RS-232C port. (The System Manager is also able to output System Reports.) To select the System Reports Menu, follow the menu path as shown: System Administration Top Menu-2-1...
Page 168: Mailbox Assignments
SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.3.1 Mailbox Assignments The Mailbox Assignments report provides information about the applied mailbox authorised features and current parameter settings. Note Depending on the PBX extension numbering, the mailbox numbers might be 2- to 5-digit long. To select the Mailbox Assignments Report, follow the menu path as shown: System Administration Top Menu-2-1-1 **Mailbox Assignments 28-JUL-2001 11:30 AM **...
Page 169 SYSTEM MAINTENANCE AND TROUBLESHOOTING * * COS Assignments 29-JUL-2001 11:30 AM * * (pr) (mbox/ dl/ md) ----- ----- ----- COS: Class of Service number Personal Greeting Length RtN: New Message Retention RtS: Saved Message Retention Time Message Length Time CaN: Maximum Message (Un=Unlimited)
Page 170: System Service Report
SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.3.3 System Service Report The System Service Report provides information about the VPS's usable ports, trunk (outside line) groups and Holiday Services. It also indicates the services assigned to each VPS port and each trunk (outside line) group (for Day, Night, Lunch and Break modes), each Holiday Service, and all incoming and outgoing call services.
Page 171: Call Account Report
SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.3.4 Call Account Report The VPS can store information for up to 64 outgoing calling sequences (for accounting and billing purposes). Outgoing calling information includes the mailbox numbers that executed outgoing calls, the telephone numbers called, the call dates, and call duration times. When the number of outgoing calling sequences reaches 64, the first 10 items are automatically sent to the terminal.
Page 172: Port Usage Statistics Clear
SYSTEM MAINTENANCE AND TROUBLESHOOTING ** Port Usage Report 21-FEB-2001 12:10 PM** FROM : : 13-FEB-2001 6:08 PM Port Connect Time 01:43:34 00:03:41 00:00:02 00:00:01 00:01:03 00:00:55 00:00:00 00:00:00 00:00:00 00:00:00 00:00:00 00:00:00 Total 01:49:16 Full-line Time 00:00:00 FROM: The date and time of the last clearing of this report ED: External Delivery MN: Message Notification Rcv: Receive...
Page 173: Disk Usage Report
SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.3.7 Disk Usage Report The Disk Usage Report indicates the amount of disk storage used and the disk availability in minutes. It also presents the following statistics: • The number of messages that were recorded by callers and were copied since the last clearing of this report.
Page 174: Disk Usage Statistics Clear
SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.3.8 Disk Usage Statistics Clear The Disk Usage Report can be cleared of all values and prepared for use again. To clear the Disk Usage Report, follow the menu path as shown: System Administration Top Menu-2-2-2 System Reports - System Report Clear - Disk Usage Statistics Clear May I clear disk usage report data ? (Y/N) : = Type [Y] (yes) or [N] (no).
Page 175: Mailbox Usage Statistics Clear
SYSTEM MAINTENANCE AND TROUBLESHOOTING ** Mailbox Usage Report 4-JAN-2001 7:46 PM** MBOX:1111 [JONE BLUE] MSGs Received MSGs MSGs FROM : : 3-JAN-2001 9:53 AM Subscriber Access Time 00:00:40 MBOX Use Time 00:00:12 of 01:40:00 ( 1% Used) Feature Usage Beep Extn.
Page 176: Fax Call Report
SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.3.11 Fax Call Report The Fax Call Report provides information about fax transfer when the VPS receives a fax signal. It includes the fax data receiving date, the port number used, and the fax transfer status for up to 64 fax messages.
Page 177: Troubleshooting Guide
SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.4 TROUBLESHOOTING GUIDE Table 30 PROBLEM PROBABLE CAUSE POSSIBLE SOLUTION Nothing is heard from the • Improper connection of jacks. • Confirm that you are using the VPS when accessing the correct extension number for • Bad connection with PBX. VPS.
Page 178 SYSTEM MAINTENANCE AND TROUBLESHOOTING Table 30 PROBLEM PROBABLE CAUSE POSSIBLE SOLUTION Line disconnection occurs • Improper setting of the • Adjust the transfer sequence to while transferring an outside sequence. that of the connected PBX and call. reset (see "Operator Transfer •...
Page 179 SYSTEM MAINTENANCE AND TROUBLESHOOTING Table 30 PROBLEM PROBABLE CAUSE POSSIBLE SOLUTION Unable to access the • Improper setting of the • Readjust the number of digits in mailbox. mailbox number. the mailbox number (see "Mailbox Number" in Table 35 in B2 SYSTEM ADMINISTRATION—...
Page 180 SYSTEM MAINTENANCE AND TROUBLESHOOTING Table 30 PROBLEM PROBABLE CAUSE POSSIBLE SOLUTION Unable to make an Intercom • Improper setting of the • Adjust the Intercom Paging Paging for groups. Intercom Paging access code. access code to that of the connected PBX (see "Paging Code for Group 1-16"...
Page 181: Specifications
SYSTEM MAINTENANCE AND TROUBLESHOOTING 7.5 SPECIFICATIONS Table 31 Port Cards: KX-TVP204 (4 digital port expansion card) and KX-TVP102 Dialling Method: Touchtone/Pulse (10/20 pps) Flash Time: 100 ms/300 ms/600 ms/900 ms (programmable) CPC Detection None/6.5 ms/150 ms/300 ms/450 ms/600 ms (programmable) Type of Line: Loop start minimum Loop Current: 20 mA minimum Line Voltage: 7 V DC...
Page 182 SYSTEM MAINTENANCE AND TROUBLESHOOTING Installation Manual...
Page 183 SYSTEM FEATURES Appendix A SYSTEM FEATURES Installation Manual...
Page 184: Appendix A System Features
Group" in Glossary. Auto Configuration creates mailboxes by obtaining extension • See "System Components" in (DPT Integration numbers from the Panasonic KX-TD series 1.3.2 System Components. Only) telephone system. • See 4.1 GUIDELINES FOR Also sets the time and date automatically by DPT INTEGRATION.
Page 185 SYSTEM FEATURES Table 32 FEATURE DESCRIPTION REFERENCES Auto Forwarding moves or copies unretrieved messages from • See "Private Message" in this one mailbox to another, after a specified Table. period of time. This service is only available • See "Authorization for Auto to subscribers (you cannot auto forward Forwarding"...
Page 186 SYSTEM FEATURES Table 32 FEATURE DESCRIPTION REFERENCES Call Services include a series of both incoming and • See "Port Service Setting" in outgoing call services. 5.1.3 Starting the Quick Incoming Call Services: Automated Setup. Attendant Service, Voice Mail Service, • See "Incoming Call Service" in Interview Service, Custom Service.
Page 187 SYSTEM FEATURES Table 32 FEATURE DESCRIPTION REFERENCES Caller ID Call allows the System Administrator to assign up • See 4.1 GUIDELINES FOR Routing to 120 Caller ID numbers and program the DPT INTEGRATION. (DPT Integration route for the calls from these assigned •...
Page 188 SYSTEM FEATURES Table 32 FEATURE DESCRIPTION REFERENCES Caller Name allows the System Administrator to assign up • See 4.1 GUIDELINES FOR Announcement— to 120 Caller ID numbers. Each Caller ID DPT INTEGRATION. System number can have a caller name recorded by •...
Page 189 SYSTEM FEATURES Table 32 FEATURE DESCRIPTION REFERENCES Calling a Beeper allows a subscriber to be notified by a beeper • See "Dial Number" and "Type of when he has message(s). If the beeper has a Device" in Table 37 in display, it is possible to send to it a callback B2 SYSTEM number.
Page 190 SYSTEM FEATURES Table 32 FEATURE DESCRIPTION REFERENCES Class of Service There are 62 COS levels for subscribers. • See 7.3.2 COS (Class of (COS) Service) Assignments. COS 63 is for the Message Manager and COS 64 is for the System Manager. •...
Page 191 SYSTEM FEATURES Table 32 FEATURE DESCRIPTION REFERENCES Covering Extension forwards calls to a second extension when the • See "Covering Extension" in first extension's subscriber is not available to Table 36 in B2 SYSTEM take the call. The caller can also access the ADMINISTRATION—...
Page 192 SYSTEM FEATURES Table 32 FEATURE DESCRIPTION REFERENCES Department Dialing is a speed-dialling feature that permits the • See 5.4.2 Department Dialing. caller to quickly reach the desired extension • See "Department Dialing" in by dialling a 1 digit number either during or B5.1 Automated Attendant after the playing of the Department Dialling Parameters.
Page 193 • See Section 4 INTEGRATING Caller ID, Time Synchronisation with PBX, THE VPS WITH THE Two-Way Record and Two-Way Transfer. PANASONIC KX-TD DIGITAL PBX. Note: Depending on the model and/or the • See "DPT Integration" in software version of the connected PBX, you Glossary.
Page 194 SYSTEM FEATURES Table 32 FEATURE DESCRIPTION REFERENCES External Message allows a subscriber to send a message to • See "The Extension of the Delivery Service several subscribers and non-subscribers Owner" in Table 36 in (including outside parties) at a specified time B2 SYSTEM (or immediately).
Page 195 SYSTEM FEATURES Table 32 FEATURE DESCRIPTION REFERENCES Fax Management allows the VPS to automatically route an • See "Fax Management (1-5-7- incoming fax signal to a specific fax machine. 8)" in 5.2.2 Custom Service Up to 2 fax machines can be assigned using Features.
Page 196 Signalling?. called extension is not known. Touchtone • See Section 3 INTEGRATING Integration works with the Automated THE VPS WITH PANASONIC Attendant Service to enable the VPS to KX-T PHONE SYSTEMS. immediately recognise the state of the call (busy, answered, ringing, etc.) and improve •...
Page 197 SYSTEM FEATURES Table 32 FEATURE DESCRIPTION REFERENCES Intercom Paging permits callers to page subscribers by PBX • See 4.1 GUIDELINES FOR (DPT Integration paging (there are different kinds of PBX DPT INTEGRATION. Only) paging, and these can be specified by VPS •...
Page 198 SYSTEM FEATURES Table 32 FEATURE DESCRIPTION REFERENCES Interview Service plays a set of recorded questions when a • See 5.2.9 Interview Service. caller accesses the service. The caller is • See "Interview Mailbox provided an opportunity to answer each Number" in Table 36 in question after it has been asked.
Page 199 SYSTEM FEATURES Table 32 FEATURE DESCRIPTION REFERENCES Live Call Screening permits the subscriber to monitor incoming • See 4.1 GUIDELINES FOR (DPT Integration calls as messages are being recorded. The DPT INTEGRATION. Only) subscriber has the option of answering calls •...
Page 200 SYSTEM FEATURES Table 32 FEATURE DESCRIPTION REFERENCES Logical Extension is an extension that always receives calls • See "All Calls Transfer to (All Calls Transfer directly into its mailbox. This feature is used Mailbox" in Table 36 in to Mailbox) by subscribers that are often unavailable or B2 SYSTEM that do not have a telephone.
Page 201 SYSTEM FEATURES Table 32 FEATURE DESCRIPTION REFERENCES Message Delivery allows a subscriber to check the status of • See 3.2 Checking Mailbox Status messages that have been sent. The sending Distribution in the Subscriber's subscriber has the option of cancelling any of Guide.
Page 202 SYSTEM FEATURES Table 32 FEATURE DESCRIPTION REFERENCES Message Transfer allows the subscriber to transfer messages to • See "Transferring Messages" in other mailboxes after playing. The subscriber D2 MANAGING THE can also add a personal comment at the GENERAL DELIVERY beginning of the message to be transferred if MAILBOX.
Page 203 SYSTEM FEATURES Table 32 FEATURE DESCRIPTION REFERENCES Message Waiting automatically illuminates the message • See "Message Waiting Notification—Lamp waiting lamp on the subscriber's or the Notification from an SLT" in Message Manager's telephone when there are 3.1.4 PBX Requirements for unplayed messages waiting in the mailbox.
Page 204 VPS and PBX to work together as • See 2.7 CONNECTIONS. an integrated unit. Two integration options • See Section 3 INTEGRATING are available: Inband Integration and DPT THE VPS WITH PANASONIC Integration. KX-T PHONE SYSTEMS. • See Section 4 INTEGRATING THE VPS WITH THE PANASONIC KX-TD DIGITAL PBX.
Page 205 SYSTEM FEATURES Table 32 FEATURE DESCRIPTION REFERENCES Personal Greeting permits subscribers to record up to 4 personal • See 4.1 GUIDELINES FOR for Caller ID greetings for calls from pre-assigned Caller DPT INTEGRATION. (DPT Integration ID numbers. Each greeting supports up to 8 •...
Page 206 SYSTEM FEATURES Table 32 FEATURE DESCRIPTION REFERENCES Play System Prompt allows the "Guidance for Recording" • See "Play System Prompt after After Personal message to be played for the caller after the Personal Greeting" in Table 39 Greeting "Personal Greeting". The "Guidance for in B3 SYSTEM Recording"...
Page 207 SYSTEM FEATURES Table 32 FEATURE DESCRIPTION REFERENCES Remote Call allows a subscriber and the Message Manager • See 5.5.2 Entering a Mailbox. Forwarding Set to program his extension from a remote • See "Remote Call Forward to (DPT Integration location to forward various types of calls to a CO Setting"...
Page 208 SYSTEM FEATURES Table 32 FEATURE DESCRIPTION REFERENCES Rotary Telephone provides guidance to callers using rotary • See "Other Parameters-Rotary Service telephone systems or when several seconds Telephone Service" in pass without anything being entered by the B6.7 Other Parameters. caller. •...
Page 209 SYSTEM FEATURES Table 32 FEATURE DESCRIPTION REFERENCES Special Feature permits mailbox owners to use the following • See "Remote Call Forward to Authorisation special features: Remote Call Forward to CO, CO", "Delete Message Delete Message Confirmation, Message Confirmation", "Authorization Waiting Notification, External Message for Message Notification", Delivery, and Auto Forwarding.
Page 210 SYSTEM FEATURES Table 32 FEATURE DESCRIPTION REFERENCES Time Group is a time frame in which Day, Night, Lunch • See "Service Mode" and "Time and Break time periods can be programmed. Service" in this table. It is possible to assign up to 8 different Time •...
Page 211 SYSTEM FEATURES Table 32 FEATURE DESCRIPTION REFERENCES Two-Way Recording permits a subscriber to record two-way • See 4.1 GUIDELINES FOR (DPT Integration conversations into his mailbox. DPT INTEGRATION. only) • See 4.4.9 Two-Way Recording Button Assignment via Station Programming. • See 4.4.12 Button Assignment via PC Programming.
Page 212 SYSTEM FEATURES Table 32 FEATURE DESCRIPTION REFERENCES Unlimited Message permits a mailbox owner to record two-way • See "Two-Way Recording" and Length conversations of unlimited length into his or "Two-Way Transfer" in this another person's mailbox (Two-Way table. Recording or Two-Way Transfer). The •...
Page 213: Appendix B System Administrator's Guide
SYSTEM ADMINISTRATOR'S GUIDE Appendix B SYSTEM ADMINISTRATOR'S GUIDE Installation Manual...
Page 214: B1 System Navigation
SYSTEM ADMINISTRATOR'S GUIDE B1 SYSTEM NAVIGATION Use either a VT100 or compatible terminal or other RS-232C terminals (ASCII Terminals) to perform System Administration, which includes the setting and changing of system parameters. This can be a personal computer with emulation software. Keyboard Use VT100 or Compatible Terminals When using a VT100 or compatible terminal, perform either of the following steps to choose...
Page 215 SYSTEM ADMINISTRATOR'S GUIDE Other RS-232C Terminals (ASCII Terminals) When using RS-232C Terminals, Type the number of the option desired and Press RETURN to choose menu options. Table 34 FUNCTIONS (1)-(9), then (RETURN) Typing any number 1 through 9 will select the corresponding option for that number.
Page 216 SYSTEM ADMINISTRATOR'S GUIDE 1. Mallbox 1. Program Setting 2. Class of Service 3. Port/Trunk Service 4. Service 1. Automated 1. Department Setting Attendant Dialing 2. Operator's Parameter 3. Alternate Extension 2. Custom Service Installation Manual...
Page 217 SYSTEM ADMINISTRATOR'S GUIDE Programming Menu Structure Diagram Mailbox No 1. Mailbox 1. Enter/Edit Entry Setting 2. Delete 1. Mailbox 2. Notification 1. Program 1. 1st Device Setting Setting 3. Password Reset 2. 2nd Device 4. Mailbox Listing 3. 3rd Device 3.
Page 218 SYSTEM ADMINISTRATOR'S GUIDE 1. Enter 5. System 1. System Group 1. Mailbox Parameter 2. Delete Assignment Group Setting 3. Listing 1. Enter 2. Extension 2. Delete Group 3. Listing 2. Time Group 1. Service Mode 1. Day Service Service 2. Time Service 2.
Page 219: B2 System Administration-Mailboxes
SYSTEM ADMINISTRATOR'S GUIDE B2 SYSTEM ADMINISTRATION—MAILBOXES Up to 1022 Subscriber Mailboxes can be created or edited by following the correct sequence of steps. To access the proper menu for mailbox setup, follow the menu path as shown: System Administration Top Menu-1-1-1-Mailbox No. Table 35 Parameter Value Range...
Page 220 SYSTEM ADMINISTRATOR'S GUIDE Table 36 Parameter Value Range Description/Function (Default) The Extension 2-5 digits Used to transfer calls through the VPS to a subscriber's of the Owner (None) mailbox. Any valid extension number including an Extension Group List number can be assigned. Note: If an Extension Group List number is assigned to a mailbox, all group members are able to share the information stored there.
Page 221 SYSTEM ADMINISTRATOR'S GUIDE Table 36 Parameter Value Range Description/Function (Default) Interview 2-5 digits Permits a mailbox owner to own an interview mailbox. The Mailbox (None) interview mailbox number must be an unassigned mailbox Number number. Note: The replies to an interview session constitute one message.
Page 222 SYSTEM ADMINISTRATOR'S GUIDE Notification Setting-Device 1, 2, or 3 Table 37 Parameter Value Range Description/Function (Default) Dial Number Up to 32 digits Assigns a telephone or beeper number to Device 1, 2, or consisting of 1-9, 3. The subscriber can also specify the dial number from his telephone.
Page 223 SYSTEM ADMINISTRATOR'S GUIDE Table 37 Parameter Value Range Description/Function (Default) No Answer 0-120 min Specifies the time (in minutes) the VPS must wait after Delay Time (30) a no-answer condition is received before making another notification call to Device 1, 2, or 3. Time Frame 1, 2 1-12: h Specifies the daily schedule for the Message Waiting...
Page 224 SYSTEM ADMINISTRATOR'S GUIDE Table 38 Parameter Value Range Description/Function (Default) Telephone Up to 24 digits Specifies the telephone number to which the callers are Number 1, 2 (With the KX- forwarded when Remote Call Forwarding is set to an TD500) outside (CO) line.
Page 225 SYSTEM ADMINISTRATOR'S GUIDE Listing Mailboxes Follow the procedure below to display the mailbox number list. To display the list of all mailbox numbers, follow the menu path as shown: System Administration Top Menu-1-1-4 Installation Manual...
Page 226: Parameters
SYSTEM ADMINISTRATOR'S GUIDE B3 SYSTEM ADMINISTRATION—SETTING COS (CLASS OF SERVICE) PARAMETERS The COS-Class of Service parameters define the set of services that are available to mailbox owners. A maximum of 64 (1-64) classes can be specified. A class of service number can be assigned for each mailbox.
Page 227 SYSTEM ADMINISTRATOR'S GUIDE Table 39 Parameter Value Range Description/Function (Default) Personal 8-60 s in 4 s Defines the maximum length of the personal greeting Greeting increments message that can be recorded by the subscriber. Length (16) This parameter applies to: •...
Page 228 PBX allows the conversation to be recorded. If set to "No", the recording will be automatically saved. Note: The Live Call Screening feature is available if DPT Voice Mail Integration is activated with a Panasonic KX-TD series telephone system. Direct Mailbox 1.
Page 229 If set to "17", the Intercom Paging feature is activated for all groups. Note: The Intercom Paging feature is available if DPT Voice Mail Integration is activated with a Panasonic KX- TD series telephone system. Prompt Mode 1. System Specifies the language used for voice prompts played for 2.
Page 230 SYSTEM ADMINISTRATOR'S GUIDE Table 39 Parameter Value Range Description/Function (Default) Number of 0-30 Specifies the maximum number of Caller IDs which CIDs for Caller (30) subscribers can assign for the Personal Caller Name Name Announcement. Announcement Personal 1. Yes If set to "Yes", subscribers can utilise the personal Greeting for 2.
Page 231 SYSTEM ADMINISTRATOR'S GUIDE Table 39 Parameter Value Range Description/Function (Default) Beeper 1. Caller Select Permits subscribers to use the Callback Number Entry Callback 2. Without feature. No. Entry 3. Before Mode 4. After Caller After recording a message, the caller is 5.
Page 232 SYSTEM ADMINISTRATOR'S GUIDE Table 39 Parameter Value Range Description/Function (Default) Prompt Mode 1. System When an external message is delivered, the receiver will 2. User 1 be greeted by the VPS in the specified language 3. User 2 (prompt). However, if "Selective" is enabled, then the 4.
Page 233 SYSTEM ADMINISTRATOR'S GUIDE COS Nos. 63 & 64 (for Managers) To access the proper menu for Class of Service Numbers 63 & 64 for Managers, follow the menu path as shown: System Administration Top Menu-1-2-COS No.(63-64) Only the parameters listed below can be assigned for COS numbers 63 and 64. COS number 64 cannot assign the parameters relating to the Message Waiting Notification and the Remote Call Forward to CO features.
Page 234 (preprogrammed in the Mailbox Setting), or to any other telephone number. Note: The Remote Call FWD to CO feature is available if DPT Voice Mail Integration is activated with a Panasonic KX-TD series telephone system. Important Note: With respect to PBX programming, it is possible that "Call Forward to CO"...
Page 235 SYSTEM ADMINISTRATOR'S GUIDE Table 40 Parameter Value Range Description/Function (Default) Authorization 1. Yes If set to "Yes", the Message Manager is able to utilise the for Message 2. No Message Waiting Notification feature. The sub-parameters Notification (Yes) to be set include Beeper Callback No. Entry Mode, MWL Notification for Unreceived Message, and Device Notification for Unreceived Message.
Page 236: B4 System Administration-Port/Trunk Service
SYSTEM ADMINISTRATOR'S GUIDE B4 SYSTEM ADMINISTRATION—PORT/TRUNK SERVICE One of 4 incoming call services can be assigned to each VPS port and each PBX trunk (outside line) group: Voice Mail, Automated Attendant, Interview, or Custom Service. The Port Assignment menu and Trunk Group Assignment menu allow the prompt mode and delayed answer time to be programmed.
Page 237 SYSTEM ADMINISTRATOR'S GUIDE Table 41 Parameter Value Range Description/Function (Default) Company 1-32 Specifies the company greeting to be played on the port. Greeting No. S: System Greeting The System Greeting is: "Good Morning/Afternoon/ N: None Evening. Welcome to the Voice Processing System". (System Greeting) Incoming Call...
Page 238: B4.2 Trunk Group Assignment
SYSTEM ADMINISTRATOR'S GUIDE Port (1-12)-Night Mode To access the proper menu for Night Mode features for the selected port, follow the menu path as shown: System Administration Top Menu-1-3-1-Port No.(1-12)-2 Port (1-12)-Lunch Mode To access the proper menu for Lunch Mode features for the selected port, follow the menu path as shown: System Administration Top Menu-1-3-1-Port No.(1-12)-3 Port (1-12)-Break Mode...
Page 239 SYSTEM ADMINISTRATOR'S GUIDE Trunk (1-48)-Day Mode To access the proper menu for Day Mode features for the selected PBX trunk (outside line) group, follow the menu path as shown: System Administration Top Menu-1-3-2-Trunk Group No.(1-48)-1 Table 42 Parameter Value Range Description/Function (Default) Company...
Page 240 SYSTEM ADMINISTRATOR'S GUIDE Table 42 Parameter Value Range Description/Function (Default) Delayed 0-60 s Specifies the delayed answer time. Answer Time Time Group Assigns a time group number to the trunk (outside line) group. Trunk (1-48)-Night Mode To access the proper menu for Night Mode features for the selected PBX trunk (outside line) group, follow the menu path as shown: System Administration Top Menu-1-3-2-Trunk Group No.(1-48)-2 Trunk (1-48)-Lunch Mode...
Page 241: B5 System Administration-Service Settings
SYSTEM ADMINISTRATOR'S GUIDE B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS B5.1 Automated Attendant Parameters The Automated Attendant Service has 3 main functions: Department or Speed Dialing, Operator's Parameters, and Alternate Extension. To access the proper menu for Automated Attendant Parameters, follow the menu path as shown: System Administration Top Menu-1-4-1 Department Dialing...
Page 242 SYSTEM ADMINISTRATOR'S GUIDE Operator's Parameters Use these parameters to specify the operator's (operator 1, 2, 3) extensions and mailboxes, as well as how to treat operator-seeking calls. Operator's parameters can be individually set for Day, Night, Lunch and Break Modes. To access the proper menu for Operator's Parameters, follow the menu path as shown: System Administration Top Menu-1-4-1-2...
Page 243 SYSTEM ADMINISTRATOR'S GUIDE Table 44 Parameter Value Range Description/Function (Default) Operator's 1-5 digits Specifies the extension number for Operator 1. Extension Note 1: The default setting (0) cannot be used with the Message Waiting Notification—Lamp feature. An extension number must be assigned that is included in the Extension Numbering Plan.
Page 244 SYSTEM ADMINISTRATOR'S GUIDE Table 44 Parameter Value Range Description/Function (Default) No Answer 1. Caller Select Specifies how to handle Operator 1 calls when not Coverage 2. Leave Message answered within the time period set by the "Operator No Mode 3. Disconnect Answer Time"...
Page 245 SYSTEM ADMINISTRATOR'S GUIDE Table 45 Parameter Value Range Description/Function (Default) Operator's 1-5 digits Specifies the extension number for Operator 2. Any valid Extension (None) extension number can be assigned. Operator's 2-5 digits Specifies the mailbox number for Operator 2. Callers to Mailbox No.
Page 246 SYSTEM ADMINISTRATOR'S GUIDE Operator's Parameters-Day Mode-Operator 3 Operator 3 receives operator-seeking calls when Operator 2 is busy or unanswered and Operator 2's parameters are set as follows: • Busy Coverage Mode—No Answer Coverage • No Answer Coverage Mode—next Operator To access the proper menu for Operator Parameters-Day Mode-Operator 3, follow the menu path as shown: System Administration Top Menu-1-4-1-2-1-3 Table 46...
Page 247 SYSTEM ADMINISTRATOR'S GUIDE Table 46 Parameter Value Range Description/Function (Default) No Answer 1. Caller Select Specifies how to handle Operator 3 calls when not Coverage 2. Leave Message answered within the time period set by the "Operator No Mode 3. Disconnect Answer Time"...
Page 248 SYSTEM ADMINISTRATOR'S GUIDE Alternate Extension Assignment Assigns extensions that should be transferred differently from the normal extension transfer sequence. Calls to the extensions in this group will be transferred following the sequence defined by "Alternate Extension Transfer Sequence" (see "Alternate Extension Transfer Sequence"...
Page 249: B5.2 Custom Service
SYSTEM ADMINISTRATOR'S GUIDE Alternate Extension-Listing Lists all of the extensions registered in the alternate extension group. To access the proper menu for Alternate Extension-Listing Parameter, follow the menu path as shown: System Administration Top Menu-1-4-1-3-3 B5.2 Custom Service Custom Service is one of 4 incoming call services. By assigning a function to each key, you can provide callers with a customised key operation service.
Page 250 SYSTEM ADMINISTRATOR'S GUIDE Table 48 Parameter Value Range Description/Function (Default) Call Transfer Extn./Mbx/No Specifies the destination to which the call will be Anytime (Extn.) transferred. The "Extn." setting (enter "E") enables callers to be transferred directly to their intended party by dialling the extension number.
Page 251 SYSTEM ADMINISTRATOR'S GUIDE Table 48 Parameter Value Range Description/Function (Default) Keypad Any of the 14 services listed below (a-n) can be Assignment ( : d, 0: c assigned to the 0 through 9, , and # keys on the 0-9, , # Others: None) telephone keypad.
Page 252: B5.3 Caller Id Call Routing Parameters
SYSTEM ADMINISTRATOR'S GUIDE Table 48 Parameter Value Range Description/Function (Default) Keypad (i) Subscriber Service—Allows the caller to access Assignment Subscriber Service. If this option is enabled, it is ( : d, 0: c strongly recommended that each subscriber 0-9, , # Others: None) establish a password;...
Page 253 SYSTEM ADMINISTRATOR'S GUIDE Caller ID Call Routing-Enter To access the proper menu for Caller ID Call Routing-Enter, follow the menu path as shown: System Administration Top Menu-1-4-3-1-Caller ID List No.(1-120) Table 49 Parameter Value Range Description/Function (Default) Caller ID No. P, O or Assigns the telephone number to which the VPS applies Up to 20 digits...
Page 254 SYSTEM ADMINISTRATOR'S GUIDE Caller ID Call Routing-Delete Permits specified Caller ID List numbers to be deleted from the list. To access the proper menu for Caller ID Call Routing-Delete, follow the menu path as shown: System Administration Top Menu-1-4-3-2-Caller ID List No.(1-120) Caller ID Call Routing-Listing Displays all Caller ID List numbers.
Page 255: B6 System Administration-System Parameter Settings
SYSTEM ADMINISTRATOR'S GUIDE B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS B6.1 System Group Assignment To access the proper menu for System Group Assignment, follow the menu path as shown: System Administration Top Menu-1-5-1 System Group Assignment-Mailbox Group This parameter allows a caller to send a message simultaneously to several mailboxes. These mailboxes may be assembled into a list called a System Group Distribution List.
Page 256 SYSTEM ADMINISTRATOR'S GUIDE Table 50 Parameter Value Range Description/Function (Default) Group Name Up to 16 Specifies a group name. If a group name is not required, characters press RETURN, and specify the mailbox numbers. (None) Any alphanumeric character and [(space)] can be used. Member 2-5 digits Specifies mailbox numbers belonging to this group.
Page 257 SYSTEM ADMINISTRATOR'S GUIDE Extension Group-Enter To access the proper menu for Extension Group-Enter, follow the menu path as shown: System Administration Top Menu-1-5-1-2-1-Group List No. Table 51 Parameter Value Range Description/Function (Default) Group List 2-5 digits Specifies any vacant extension number. (None) Note: The Extension Group List number can be assigned as "The Extension of the Owner"...
Page 258: B6.2 Time Group Service
SYSTEM ADMINISTRATOR'S GUIDE B6.2 Time Group Service A Time Group is a time frame in which Day/Night, Lunch and Break time periods can be programmed. The VPS maintains 8 Time Groups, and each of which can be assigned a specific setting. It is necessary to assign a specific Time Group for use in each Port and Trunk Service in its Day Mode setting menu (see "Time Group No."...
Page 259 Administrator changes it again, even after the power is cut and restored. PBX Control Mode is available only if DPT Integration is activated with a Panasonic KX-TD series telephone system. If PBX Control Mode does not function after it has been selected, the VPS will operate in Automatic Mode.
Page 260 SYSTEM ADMINISTRATOR'S GUIDE Note Break Service and Lunch Service are only available when they are in Day Service period. If Break 3 Service is out of Day Service period, for example, Break 3 Service does not work. To access the proper menu for Time Group Service-Time Service for the selected time group, follow the menu path as shown: System Administration Top Menu-1-5-2-2-Time Group No.(1-8) Time Service-Time Group (1-8)-Day Service...
Page 261 SYSTEM ADMINISTRATOR'S GUIDE Table 54 Parameter Value Range Description/Function (Default) 1-12: h Specifies the "Start" and "End" times of the Lunch Service. (Start/End) 00-59: min AM/PM: a.m./p.m. (None) (Start/End) Time Service-Time Group (1-8)-Break Service To access the proper menu for Break Service for the selected time group, follow the menu path as shown: System Administration Top Menu-1-5-2-2-Time Group No.(1-8)-3 Table 55...
Page 262: B6.3 Holiday Setting
SYSTEM ADMINISTRATOR'S GUIDE B6.3 Holiday Setting You can program special settings for up to 20 Holiday Services. On the day(s) specified as holiday(s), settings in this parameter have priority over settings for Trunk Service, Port Service and Caller ID Call Routing. When setting specific day(s) as holiday(s), you have the following 2 options: •...
Page 263 SYSTEM ADMINISTRATOR'S GUIDE Table 56 Parameter Value Range Description/Function (Default) Date DD/MM-DD/MM Specifies the day or the range of days on which to enable Holiday Service setting. DD/MM (DD: Day • If you want to set a single day as a holiday, specify MM: Month) only one date.
Page 264 SYSTEM ADMINISTRATOR'S GUIDE Table 56 Parameter Value Range Description/Function (Default) Trunk Affected Trunk No. Specifies the trunk (outside line) number on which the (1-48) Holiday Service setting is activated. The unspecified trunks (outside lines) provide the usual incoming call service. Note: Pressing [(back space)] will clear the parameter.
Page 265: B6.4 Daylight Saving Time (Dst)
SYSTEM ADMINISTRATOR'S GUIDE B6.4 Daylight Saving Time (DST) Adjusts the internal clock of the VPS to the starting and ending date of daylight saving time. To access the proper menu for Daylight Saving Time, follow the menu path as shown: System Administration Top Menu-1-5-4 Table 57 Parameter...
Page 266 SYSTEM ADMINISTRATOR'S GUIDE Table 58 Parameter Value Range Description/Function (Default) System Prompt Assigns a selection number (1-9) to each prompt. Callers Selection (None) use the numbers to select the desired language for their Number message prompts. This setting is required when either one or both of the following parameters are set to "Selective".
Page 267: B6.6 System Caller Name Announcement
SYSTEM ADMINISTRATOR'S GUIDE B6.6 System Caller Name Announcement Up to 120 Caller ID numbers can be assigned to announce prerecorded Caller ID caller names when extension users listen to messages from the assigned numbers left in their mailbox. Extension users can also hear caller names when the VPS forwards calls from the assigned numbers to them (Caller ID Screening).
Page 268: B6.7 Other Parameters
SYSTEM ADMINISTRATOR'S GUIDE System Caller Name Announcement-Delete Deletes specified Caller ID List numbers from the list. To access the proper menu for System Caller Name Announcement-Delete, follow the menu path as shown: System Administration Top Menu-1-5-6-2-Caller ID List No.(1-120) System Caller Name Announcement-Listing Displays all Caller ID List numbers.
Page 269 SYSTEM ADMINISTRATOR'S GUIDE Table 60 Parameter Value Range Description/Function (Default) Numbering 2-5 digits Specifies the first 1 or 2 digits of the PBX extension Plan consisting numbers. You can add up to 16 entries to the list. Each entry 1-16 of 0-9, X can contain 2-5 digits "0-9", and a letter "X"...
Page 270 SYSTEM ADMINISTRATOR'S GUIDE Other Parameters-Dialing Parameter To access the proper menu for Dialing Parameter, follow the menu path as shown: System Administration Top Menu-1-5-7-2 Table 61 Parameter Value Range Description/Function (Default) Number of 0-8 digits Specifies the number of digits necessary to access an Digits outside (CO) line.
Page 271 SYSTEM ADMINISTRATOR'S GUIDE Table 61 Parameter Value Range Description/Function (Default) Outgoing Call Up to 12 digits Specifies the sequence of codes used by the VPS when Setup consisting of calling an outside (CO) line. You can set up to 12 Sequence digits.
Page 272 SYSTEM ADMINISTRATOR'S GUIDE Table 62 Parameter Value Range Description/Function (Default) Message Port No. Specifies the port numbers used for the Message Waiting Waiting Lamp (1-12) Notification Lamp feature. Ports The VPS turns on the Message Waiting Lamp of the extension using the port specified in this parameter. At least 1 port must be specified.
Page 273 SYSTEM ADMINISTRATOR'S GUIDE Other Parameters-External Message Delivery Controls the handling of External Message Delivery calls. To access the proper menu for External Message Delivery, follow the menu path as shown: System Administration Top Menu-1-5-7-4 Table 63 Parameter Value Range Description/Function (Default) Retry Times 0-3 times...
Page 274 SYSTEM ADMINISTRATOR'S GUIDE Other Parameters-Call Hold To access the proper menu for Call Hold, follow the menu path as shown: System Administration Top Menu-1-5-7-5 Table 64 Parameter Value Range Description/Function (Default) Call Hold 1. Disable If set to "Enable", the VPS gives callers the option of Mode 2.
Page 275 SYSTEM ADMINISTRATOR'S GUIDE Other Parameters-Rotary Telephone Service Specifies how to treat callers who are calling from rotary telephones (unable to input touchtone signals) or who are unable to properly respond to VPS guidance. To access the proper menu for Rotary Telephone Service, follow the menu path as shown: System Administration Top Menu-1-5-7-6 Table 65...
Page 276 SYSTEM ADMINISTRATOR'S GUIDE Table 66 Parameter Value Range Description/Function (Default) Intercom Up to 12 digits con- Specifies the intercom paging sequence required by Paging the PBX. This can be programmed using up to 12 of sisting of 0-9, , # Sequence the following 8 letters and 12 dial codes.
Page 277 SYSTEM ADMINISTRATOR'S GUIDE Table 66 Parameter Value Range Description/Function (Default) Paging Code Up to 12 digits Specifies the intercom paging access code required by for Group 1-16 consisting of the PBX. 0-9, ,# for each Paging Code group Note: The Intercom Paging Group Number available for All Groups (Group 1-16: for each subscriber is determined on a COS-by-COS...
Page 278 SYSTEM ADMINISTRATOR'S GUIDE Table 67 Parameter Value Range Description/Function (Default) Fax No Answer 5-60 s Specifies the length of time (in seconds) the VPS must Time (10) wait before taking other action when there is no answer at either fax extension. Note: This timer applies to the fax call that has been transferred to the main or alternate fax extension.
Page 279 SYSTEM ADMINISTRATOR'S GUIDE Other Parameters-Disconnect Parameter To access the proper menu for Disconnect Parameter, follow the menu path as shown: System Administration Top Menu-1-5-7-9 Table 68 Parameter Value Range Description/Function (Default) Maximum 5-60 s Specifies the length of time (in seconds) that the VPS Silence Time (10) must wait until it disconnects the call when silence is...
Page 280: B7 System Administration-Hardware Settings
SYSTEM ADMINISTRATOR'S GUIDE B7 SYSTEM ADMINISTRATION—HARDWARE SETTINGS For System Administration (system setup, mailbox setup, and system diagnosis), an RS-232C terminal must be connected to the serial interface of the VPS. To access the proper menu for Hardware Setting, follow the menu path as shown: System Administration Top Menu-1-6 B7.1 RS-232C Parameters To access the proper menu for RS-232C Parameter, follow the menu path as shown:...
Page 281: B7.2 Port Setting
SYSTEM ADMINISTRATOR'S GUIDE B7.2 Port Setting To access the proper menu for Port Setting, follow the menu path as shown: System Administration Top Menu-1-6-2 Port Setting Menu To access the proper menu Port Setting Menu for the selected port, follow the menu path as shown: System Administration Top Menu-1-6-2-Port No.(1-12) Table 70...
Page 282: B7.3 Pbx Interface Parameters
These parameters specify how the VPS will initiate and control call transfers, setup outgoing calls, and control message waiting lamps on extensions. The procedure for verifying the correct code sequences for non-Panasonic KX-T series telephone systems is to manually execute the sequences from a single line telephone (SLT) with the PBX.
Page 283 SYSTEM ADMINISTRATOR'S GUIDE Table 72 KX-T series Other T1232/ PBX Type Manu- T308 T616 T336 TD816/1232 TD500 facturers series Integration None None None None None None None None *DPT *DPT Mode Inband Inband Inband Inband Inband Inband Operator Transfer Sequence Extension Transfer Sequence...
Page 284 KX-T series telephone system, the Inband Signaling Parameters will automatically default to the proper codes. This is available with any of the following Panasonic KX-T series telephone systems: T1232, TA series, T96, T336, TD816, TD1232, and TD500. 3. DPT—The VPS communicates with the PBX via the DPT interface.
Page 285 SYSTEM ADMINISTRATOR'S GUIDE Table 74 Parameter Value Range Description/Function (Default) Operator The VPS performs this sequence when transferring calls Transfer (FX) to the operator's extension. Sequence Extension The VPS performs this sequence when transferring calls Transfer (FX) to any extension except the operator's. Sequence Alternate The VPS performs this sequence when transferring calls...
Page 286 SYSTEM ADMINISTRATOR'S GUIDE Inband Signaling Parameters Use these parameters if the PBX sends touchtones to the VPS to indicate the state of a call (busy, answered, disconnected, etc.). The integration mode must be set to "Inband". If PBX type is set to a KX-T series telephone system, the Inband Signaling parameters will automatically default to the proper codes.
Page 287 SYSTEM ADMINISTRATOR'S GUIDE Note Default values in the above table vary depending on the settings of "PBX type" and "Inband Integration" (PBX Interface Parameters). Table 76 KX-T series Other Parameter T1232/ TD816/ Manufacturers T308 T616 T336 TD500 TA series 1232 Ringback Busy Reorder...
Page 288 SYSTEM ADMINISTRATOR'S GUIDE Digit Translation Table Parameters-Inter-Digit Timeout To access the proper menu for Inter-Digit Timeout, follow the menu path as shown: System Administration Top Menu-1-6-3-3-1 Table 77 Parameter Value Range Description/Function (Default) Inter-Digit 1-4 s Defines the incoming signal interval (Follow on ID). The Timeout Digit Translation Table is translated by a series of signals received within the specified time period.
Page 289 SYSTEM ADMINISTRATOR'S GUIDE VPS Port Parameters These parameters specify the extension numbers of VPS ports. To access the proper menu for VPS Port Parameters, follow the menu path as shown: System Administration Top Menu-1-6-3-4 Table 79 Parameter Value Range Description/Function (Default) Extension No.
Page 290 SYSTEM ADMINISTRATOR'S GUIDE Installation Manual...
Page 291: Appendix C System Manager's Guide
SYSTEM MANAGER'S GUIDE Appendix C SYSTEM MANAGER'S GUIDE Installation Manual...
Page 292: C1 Accessing The System Manager'smailbox
SYSTEM MANAGER'S GUIDE C1 ACCESSING THE SYSTEM MANAGER'S MAILBOX The System Manager's Mailbox must be accessed before performing any System Manager task. To access the System Manager's Mailbox, three items of information must be known: the telephone number connected directly to the Voice Mail Service, the System Manager's Mailbox Number and the Password for that mailbox (if assigned).
Page 293: C2 Setting Up Mailboxes
SYSTEM MANAGER'S GUIDE C2 SETTING UP MAILBOXES The System Manager's primary function is to create mailboxes for new subscribers and to maintain system organisation by deleting unneeded passwords and mailboxes. Note While the System Administrator programmes via a personal computer, the System Manager cannot set up mailboxes.
Page 294 SYSTEM MANAGER'S GUIDE Press [2] to accept the entry. As each parameter plays: Press [1] to enter the new parameter or [2] to leave the parameter unchanged. Enter the parameter. Confirm the new parameter is correct and Press [2] to accept it. The All Calls Transfer to Mailbox parameter is the last parameter to be entered.
Page 295 SYSTEM MANAGER'S GUIDE Deleting a Mailbox Password When a password is forgotten, the System Manager must delete the password before it can be reassigned by the subscriber. Log in the Main Menu. Press [6] for Other Features. Press [1] for the Mailbox Setup. Press [3] for Password Reset.
Page 296: C3 Setting Cos (Class Of Service) Parameters
SYSTEM MANAGER'S GUIDE C3 SETTING COS (CLASS OF SERVICE) PARAMETERS Class of Service defines the set of VPS services available to mailbox owners. A maximum of 64 Class of Services can be established. Each Class of Service can be set using the telephone. COS No.63 and No.64 are assigned to the Message Manager and the System Manager respectively.
Page 297 SYSTEM MANAGER'S GUIDE Note While the System Administrator programmes via a personal computer, the System Manager cannot set COS parameters. The VPS plays "Sorry, this function is not available". Log in the Main Menu. Press [6] for Other Features. Press [2] to set Class of Service. Type the Class of Service Number (1-64).
Page 298 SYSTEM MANAGER'S GUIDE Message Length The current setting plays. Press [1] to change the current length. Type the message length (1-6 min or 0: unlimited). Confirm the entry is correct and Press [2] to accept it. Number of Messages The current setting plays. Press [1] to change the current number. Type the number of messages (5-100).
Page 299 SYSTEM MANAGER'S GUIDE Play System Prompt after Personal Greeting The current setting plays. Press [1] to change the setting (enable or disable). Confirm the entry is correct and Press [2] to accept it. Call Waiting on Busy The current setting plays. Press [1] to change the setting (enable or disable). Confirm the entry is correct and Press [2] to accept it.
Page 300 SYSTEM MANAGER'S GUIDE Subscriber Service Prompt Mode The current setting plays. Press [1], [2], or [3] to change the desired mode. • [1] System Prompt • [2] User 1 Prompt • [3] User 2 Prompt Confirm the entry is correct and Press [4] to accept it. Remote Call Forward to CO The current setting plays.
Page 301 SYSTEM MANAGER'S GUIDE Caller ID Screening The current setting plays. Press [1] to change the setting (enable or disable). Confirm the entry is correct and Press [2] to accept it. Message Notification The current setting plays. Press [1] to change the setting (enable or disable). If the Message Notification is enabled, go to Step 24b below.
Page 302 SYSTEM MANAGER'S GUIDE External Message Delivery The current setting plays. Press [1] to change the setting (enable or disable). If the External Message Delivery is enabled, set the prompt mode for receiving External Delivery Messages (go to Step 25b below). The current prompt mode plays.
Page 303: C4 Setting The System Clock
SYSTEM MANAGER'S GUIDE C4 SETTING THE SYSTEM CLOCK The system clock can be set directly from the telephone. It is important to set the exact time because Message Waiting Notification, External Message Delivery, redialling and rescheduling of External Message Delivery, and Automatic Message Deletion are all scheduled using this setting.
Page 304 SYSTEM MANAGER'S GUIDE Type the current month and Press [#]. Note Press [0] for help. "For example, to enter January, press 1 and #". Type the day and Press [#]. Type the last 2 digits of the year and Press [#]. Press [2] to accept the date.
Page 305: C5 Changing The Service Mode Setting
SYSTEM MANAGER'S GUIDE C5 CHANGING THE SERVICE MODE SETTING The VPS automatically activates the appropriate call handling method according to the Time Service setting (Day, Night, Lunch, and Break Services) for each Time Group 1-8; however, the System Manager or System Administrator can change the current call handling method by assigning a specific Service Mode to the desired Time Group.
Page 306 SYSTEM MANAGER'S GUIDE Follow the steps below to assign a Service Mode to each Time Group 1-8. Log in the main menu. Press [6] for other features. Press [4] to change Service Mode setting. Type the Time Group number (1-8). The VPS plays the current setting.
Page 307: C6 Changing The Company Greeting Setting
SYSTEM MANAGER'S GUIDE C6 CHANGING THE COMPANY GREETING SETTING Company Greeting greets all incoming callers. The System Manager or System Administrator can choose the appropriate company greeting to each individual Time Service period (Day, Night, Lunch, and Break) for each port and trunk (outside line) group. The default is set at the System Greeting prior to factory shipment.
Page 308 SYSTEM MANAGER'S GUIDE Confirm the entry is correct and Press [2] to accept it. Installation Manual...
Page 309: C7 Checking System Usage (System Reports)
SYSTEM MANAGER'S GUIDE C7 CHECKING SYSTEM USAGE (SYSTEM REPORTS) The System Manager can generate 8 System Reports to help monitor the VPS operating status. The reports are sent from the RS-232C port to either a printer or a terminal. (The System Administrator is also able to output System Reports.) Obtaining System Reports Log in the Main Menu.
Page 310 SYSTEM MANAGER'S GUIDE Press [1] to specify the mailbox range and Type the mailbox number of the end of the range, or Press [2] to obtain all mailbox usage counts. This mailbox number is the end of the mailbox range. The mailbox number entered in Step 5 is the start of the range. For example, to specify the mailbox range 101 through 209, enter 101 in Step 5 and 209 in Step Note While the System Administrator programmes via a personal computer, a System...
Page 311: C8 Delivering Messages
SYSTEM MANAGER'S GUIDE C8 DELIVERING MESSAGES The System Manager can deliver the same message to all or specified subscribers' mailboxes. When delivering a message to specified mailboxes, he can check the distribution status of each message. Delivering Messages to All Mailboxes (Broadcasting Messages) The Broadcasting Messages feature allows the System Manager to deliver the same message to all subscribers at the same time.
Page 312 SYSTEM MANAGER'S GUIDE Press [2] to accept the number if it is correct. Note Press [2] to add mailbox numbers. Press [3] to review the mailing list. Press [ ] to cancel message transfer. Press [1] to record a message. Record the message at the tone and Press [1].
Page 313 SYSTEM MANAGER'S GUIDE Checking Mailbox Distribution Use this feature to check if messages have been delivered to recipients. Log in the Main Menu. Press [4] to check distribution status. Press [3] to cancel the message or delete verification. Note Press [1] to listen to messages. Press [1] twice to check the previous message. Press [2] to check the next message.
Page 314: C9 Customising The System Manager'smailbox
SYSTEM MANAGER'S GUIDE C9 CUSTOMISING THE SYSTEM MANAGER'S MAILBOX In order to ensure system security, establish a password consisting of up to 10 numeric characters. Anyone requesting access to the System Manager's service will be required to enter this password before proceeding. Note While the System Administrator programmes via a personal computer, the System Manager cannot access this service.
Page 315: C10 Listening To System Manager Messages
SYSTEM MANAGER'S GUIDE C10 LISTENING TO SYSTEM MANAGER MESSAGES Log in the Main Menu. The VPS plays the number of new messages. Press [1] to listen to the messages. The VPS plays each message, identifying the sender and indicating when the message was recorded.
Page 316 SYSTEM MANAGER'S GUIDE Installation Manual...
Page 317: Appendix D Message Manager's Guide
MESSAGE MANAGER'S GUIDE Appendix D MESSAGE MANAGER'S GUIDE Installation Manual...
Page 318: D1 Accessing The Message Manager'smailbox
MESSAGE MANAGER'S GUIDE D1 ACCESSING THE MESSAGE MANAGER'S MAILBOX The Message Manager's Mailbox must be accessed before performing any Message Manager task. To access the Message Manager's mailbox, three items of information must be known: the telephone number connected directly to the Voice Mail Service, the Message Manager's Mailbox Number, and the Message Manager's Password (if assigned).
Page 319: D2 Managing The General Delivery Mailbox
MESSAGE MANAGER'S GUIDE D2 MANAGING THE GENERAL DELIVERY MAILBOX One of the Message Manager's functions is to check the General Delivery Mailbox for messages and transfer them to the appropriate mailbox or mailboxes (System Group Distribution Lists may be used). This can be done at any time using the telephone. Listening to Messages The Message Manager can monitor the status of the General Delivery Mailbox through his mailbox.
Page 320 MESSAGE MANAGER'S GUIDE The VPS plays the first (next/last) message. Press [7] to transfer the message. Type the destination mailbox number. Press [2] to accept the number. Press [2] to transfer with comment. Note Press [1] to transfer messages without comment. Press [3] to add a mailbox number. Press [4] to review the Mailing List.
Page 321: D3 Setting Up Message Waiting Notification
MESSAGE MANAGER'S GUIDE D3 SETTING UP MESSAGE WAITING NOTIFICATION The VPS can notify the Message Manager when unplayed messages are waiting in his mailbox. Two types of Message Waiting Notification are available: Notification by Message Waiting Lamp and Notification by Calling. Setting Message Waiting Lamp Status The VPS illuminates the message waiting lamp on the extension when a new message is recorded in the Message Manager's Mailbox.
Page 322 MESSAGE MANAGER'S GUIDE Log in the Main Menu. Press [2] to set Message Waiting Notification. Press [2] to change the Device Status. Type the device number (1-3). Note If a telephone number has not been assigned to the selected device number, you cannot set the device status.
Page 323 MESSAGE MANAGER'S GUIDE Type the telephone number. Press [2] to accept the entry. • [1] Change the telephone number • [2] Accept • [3] Review • [4] Add more digits • [5] Insert a pause • [6] Set dial mode •...
Page 324: D4 Customising The Message Manager'smailbox
MESSAGE MANAGER'S GUIDE D4 CUSTOMISING THE MESSAGE MANAGER'S MAILBOX The Message Manager is able to customise the Message Manager's mailbox by specifying: (1) the password; (2) the extension numbers of Operator 1, 2, and 3; or (3) Telephone numbers 1 and 2 as the call forwarding destinations when Remote Call Forwarding is set to an outside (CO) line.
Page 325 MESSAGE MANAGER'S GUIDE The VPS plays the current password setting. Press [1] to change the password. If a password has not yet been assigned, go to Step 4. Press [2] to accept the current setting— Go to Step 6. Type the password and Press [#]. The VPS plays the current password setting.
Page 326: D5 Setting The System Clock
MESSAGE MANAGER'S GUIDE D5 SETTING THE SYSTEM CLOCK The Message Manager can set the system clock directly from the telephone. It is important to set the exact time because Message Waiting Notification, External Message Delivery, redialling and rescheduling of External Message Delivery, and Automatic Message Deletion are all scheduled using this setting.
Page 327 MESSAGE MANAGER'S GUIDE Note Press [0] for help. "For example, to enter January, press 1 and #". Type the day and Press [#]. Type the last 2 digits of the year and Press [#]. Press [2] to accept the date entered. Installation Manual...
Page 328: D6 Recording Messages
These menus guide callers to the services they require without the need for a human operator. This is the most useful and powerful feature of your Panasonic Voice Processing System. For example, the Message Manager can record menus in a wide variety of foreign languages.
Page 329 MESSAGE MANAGER'S GUIDE Recording Menus and Voice Labels Log in the Main Menu. Press [5] to modify messages. Select the desired number to be recorded. • [1] Record the Company Greetings. • [2] Record the Company Name. • [3] Record the Department Dialling Menu. •...
Page 330 MESSAGE MANAGER'S GUIDE Repeat Steps 4-8 to record other Company Greetings, Custom Service Menus, and/or Voice Labels. Recording User Prompts Log in the Main Menu. Press [5] to modify messages. Press [6] to modify user prompts. Press [1] to change User Prompt 1, or [2] to change User Prompt 2. To change specific prompts, Go to Step 6.
Page 331 MESSAGE MANAGER'S GUIDE Repeat Steps 6b to 6h to record other prompts. To change all prompts in a row: Press [2] Enter the prompt number you want to change. (There is a complete list of modifiable prompts in D9 LIST OF MODIFIABLE PROMPTS.) The VPS plays the prompt number.
Page 332 MESSAGE MANAGER'S GUIDE Enter the Caller ID List Number (1-120) to be modified. Note • Enter [ ] to return to Step 3. • To record system caller names, first Caller ID numbers must be assigned (see B6.6 System Caller Name Announcement). The VPS plays the Caller ID number and its name.
Page 333: D7 Remote Call Forwarding Set
MESSAGE MANAGER'S GUIDE D7 REMOTE CALL FORWARDING SET The Message Manager can program his extension (assigned for Operator 1 in the Day Mode) from a remote location to forward various types of calls to a desired extension or an outside telephone.
Page 334 MESSAGE MANAGER'S GUIDE • [2] FWD Busy • [3] FWD No Answer • [4] FWD Busy or No Answer • [5] FWD to CO • [6] FWD Cancel For the items selected in Step 3, follow these steps: • For FWD All—Go to Step 5. •...
Page 335 MESSAGE MANAGER'S GUIDE Note If you hear "Call Forwarding not accepted. Please check the destination number", the forwarding setting has not been completed properly at the PBX, possibly because a nonexistent extension number has been entered as the destination. It is also possible that the model of the connected PBX does not support the Remote Call Forwarding Set feature, or its software version is lower than required;...
Page 336: D8 List Of Prompts For Voice Mail And Aa Service
MESSAGE MANAGER'S GUIDE D8 LIST OF PROMPTS FOR VOICE MAIL AND AA SERVICE There are over 900 voice prompts (all listed in the next section) and they come in 3 types. (1) System Prompts—in English (cannot be modified) (2) User 1 Prompts—in Spanish (recordable) (3) User 2 Prompts—in Portuguese (recordable) However, in many cases it is not necessary to record all the voice prompts (recording over 900 voice prompts is a big undertaking).
Page 337 MESSAGE MANAGER'S GUIDE Table 80 Prompt No. Modifiable Prompts Please wait a moment Welcome to the general delivery mailbox Please leave a message at the tone To end recording, hang up or press 1 for more features To pause and restart recording, press 2 To review, press 1 To accept, press 2 To erase and try again, press 3...
Page 338 MESSAGE MANAGER'S GUIDE Table 82 Prompt No. Modifiable Prompts If you would like to hold, press 1 To cancel holding, press 2 now Otherwise, I'll try your party again Installation Manual...
Page 339: D9 List Of Modifiable Prompts
MESSAGE MANAGER'S GUIDE D9 LIST OF MODIFIABLE PROMPTS The table below shows the modifiable prompts. Record prompts as User 1 or User 2. Some of the modifiable prompts are listed along with their linked prompt number. Whenever possible, record related prompts together so that the assembled sentence flows naturally and sounds like one voice.
Page 340 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) Any digit on the telephone keypad [ 17] can be used APRIL [ 18] [ 19] [654], [ 19] [345], [483], [ 19] [365], [ 19], [220], [284] [365], [ 19], [220], [283] [182], [420], [ 19] [360], [ 19]...
Page 341 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) Break mode first operator's extension [ 35] is not assigned Break mode second operator's [ 36] extension is (extension number) Break mode second operator's [ 37] extension is not assigned Break mode third operator's [ 38] extension is (extension number)
Page 342 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) Caller ID screen enabled [ 56] Caller name is (name) [ 57] Caller name is erased [ 58] Caller name is not recorded [ 59] Calling the operator [ 60], [467] Cannot be retrieved [ 61]...
Page 343 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) Custom service menu [ 76] [ 76], [178] Custom service number (number) [ 77] Date is (date) [ 78] Day mode first operator's extension is [ 79] (extension number) Day mode first operator's extension is [ 80]...
Page 344 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) Device notification for unreceived [ 96] message enabled Device number is (number) [ 97] DIAL TONE [ 98] digits [151], [918], [ 99] [461], [918], [ 99] [461], [918], [ 99], [916] [139], [918], [ 99] [168], [918], [ 99]...
Page 345 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) ELEVENTH [122] Enter 1 for AM, or 2 for PM [123] Enter a class of service number from [124] 1 to 62 Enter a class of service number from [125] 1 to 64 Enter a group number from 1 to 17...
Page 346 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) Enter the custom service prompt [142] number 1 through 100 To record custom service exit prompt, press 0 Enter the day of the month, followed [143] by the hash sign Enter the day of the month, followed [144] by the pound sign...
Page 347 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) Enter the maximum number of caller [158] IDs for caller name announce Valid entries are from 0 to 30 Enter the maximum number of [159] messages per mailbox Valid entries are from 5 to 100 Enter the month, followed by the hash [160], [232]...
Page 348 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) Enter your password, followed by the [176] hash sign [176], [839] Enter your password, followed by the [177] pound sign [177], [840] erased [ 63], [178] [ 76], [178] Extension (extension number) [179] Extension number (extension...
Page 349 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) FIFTY FIVE [MINUTE] [200] FIFTY FOUR [201] FIFTY FOUR [MINUTE] [202] FIFTY NINE [203] FIFTY NINE [MINUTE] [204] FIFTY ONE [205] FIFTY ONE [MINUTE] [206] FIFTY SEVEN [207] FIFTY SEVEN [MINUTE] [208]...
Page 350 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) For Day time, press 1 [225] For Night time, press 2 For Lunch time, press 3 For Break time, press 4 [462], [752], [226] For department dialling, press [462], [751], [226] For example, to enter 5 o'clock press [227]...
Page 351 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) For Port setting, press 1 [237] For Trunk service setting, press 2 For the next name, press 2 [662], [238], [805], [748] FORTY [239] FORTY [MINUTE] [240] FORTY EIGHT [241] FORTY EIGHT [MINUTE]...
Page 352 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) FOURTEEN [265] FOURTEEN [HOUR] [266] FOURTEEN [MINUTE] [267] FOURTEENTH [268] FOURTH [269] FRIDAY [270] from (name) [635], [271] [291], [271] [292], [271] from 1 to [166], [272] [174], [272] Good afternoon [273], [915]...
Page 353 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) Hello, this is the voice processing [287] system I have some information for the system Cooling fan has stopped functioning Please call for service Hello, this is voice processing system [288] with the following information More than 80 % of the disk space is...
Page 354 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) Intercom paging disabled [306] Intercom paging enabled [307] Intercom paging group number is [308] (number) Interview mailbox number is [309] (mailbox number) Interview mailbox number is deleted [310] Interview mailbox number is not [311] assigned...
Page 355 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) Mailbox [329] [329], [ 90] Mailbox is in use [330] Mailbox list label erased [331] Mailbox list number (number) [332] Mailbox number already specified [333] MARCH [334] Maximum number of caller IDs for [335] caller name announce is (number)
Page 356 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) Message reception mode is interview [355] mode Message reception mode is message [356] recording mode Message reception mode is set to [357] interview mode Message reception mode is set to [358] message recording mode Message recorded by (mailbox...
Page 357 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) (number) messages to verify [373] minutes [374] [350], [374] [857], [374] [ 87], [289], [374] [ 87], [374] MONDAY [375] more caller ID numbers [917], [376] more members [917], [377] MORE THAN ONE HUNDRED [378]...
Page 358 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) NINETY EIGHT [396] NINETY FIVE [397] NINETY FOUR [398] NINETY NINE [399] NINETY ONE [400] NINETY SEVEN [401] NINETY SIX [402] NINETY THREE [403] NINETY TWO [404] NINTH [405] No answer greeting is (message)
Page 359 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) One attempt was successful [425] One message to verify [426] One other person is waiting to [427] connect Only extension call is available [550], [428], [465] Operator transfer disabled [429] Operator transfer enabled [430]...
Page 360 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) Owner's name erased [446] Owner's name is (name) [447] Owner's name is deleted [448] Owner's name is not recorded [449] Password deleted [450] Password entry failure [451] Check the password Password is (number) [452]...
Page 361 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) Please leave a message at the tone [466] Please wait a moment [467] [ 60], [467] [468] Port number is (number) [469] POUND(#) [470] Prompt mode for external message [471] delivery is caller select Prompt mode for external message...
Page 362 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) Record the question at the tone [492] Record the recipient's name at the [493] tone Record your name at the tone [494] Recording accepted [495] Remote Call Forward to CO disabled [496] Remote Call Forward to CO enabled [497] Returning to top menu automated [498]...
Page 363 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) Set the answer length using the [513] following options For 4 seconds, press 1 For 8 seconds, press 2 For 16 seconds, press 3 For 32 seconds, press 4 SEVEN [514] SEVEN [HOUR]...
Page 364 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) SIXTY FIVE [540] SIXTY FOUR [541] SIXTY NINE [542] SIXTY ONE [543] SIXTY SEVEN [544] SIXTY SIX [545] SIXTY THREE [546] SIXTY TWO [547] Sorry [548] Sorry, I cannot add any more [549] Sorry, I cannot call this number [550], [428], [465]...
Page 365 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) Sorry, this list is in use for delivery [562] If this list is edited, all the deliveries will then be cancelled Sorry, this mailbox is in use [563] Sorry, this name cannot be found [564]...
Page 366 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) Telephone number is (telephone [583] number) Telephone number is not assigned [584] [585] TEN [HOUR] [586] TEN [MINUTE] [587] TENTH [588] Thank you [589] Thank you for calling [590] The callback number is (telephone [591], [722], [432]...
Page 367 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) Third telephone number is (telephone [607] number) Third telephone number is not [608] assigned THIRTEEN [609] THIRTEEN [HOUR] [610] THIRTEEN [MINUTE] [611] THIRTEENTH [612] THIRTIETH [613] THIRTY [614] THIRTY [MINUTE] [615]...
Page 368 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) This call is for (name) [635] [635], [271] This call is from (name) [636] This caller ID number already exists [637] This device is for continuous use [638] This device is for scheduled use [639]...
Page 369 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) To accept the prompt, press 2 [819], [661], [755], [754] To accept, press 1 [662], [238], [805], [748] To accept, press 2 [819], [663], [755], [674], [754] [828], [663] [722], [663] [819], [663], [755]...
Page 370 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) To add, press 1 [672] [672], [736], [820] [672], [736], [820], [664] [672], [723], [737], [821] To add, press 2 [722], [673] To add, press 4 [819], [663], [755], [674], [754] To answer the call, press 1 [675] Otherwise, press 2 and hang up...
Page 371 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) To change caller ID greeting number [686] 1, press 1 To change caller ID greeting number 2, press 2 To change caller ID greeting number 3, press 3 To change caller ID greeting number 4, press 4 To change caller ID number, press 1...
Page 372 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) To change the company greeting, [699], [700], [702], [701], [718], [786], [711], press 1 [714] To change the company name, press 2 [699], [700], [702], [701], [718], [786], [711], [714] To change the custom service menu, [699], [700], [702], [701], [718], [786], [711],...
Page 373 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) To change the selection menu, press 7 [699], [700], [702], [701], [718], [786], [711], [714] [702], [701], [718], [786], [711], [714] To change the setting, press 1 [712], [663], [820] To change the specified prompt, press [713]...
Page 374 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) To change, press 1 [722], [663] [591], [722], [432] [592], [722], [432] [722], [663], [737] [722], [663], [759] [722], [663], [820], [668], [778], [830], [779] [722], [663], [820], [668], [778], [830], [779], [777] [722], [673] [722], [663], [808]...
Page 375 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) To delete members, press 2 [671], [733], [820] To delete the password, press 1 [734], [780] To delete, press 1 [735], [795] [735], [792] [735], [780] To delete, press 2 [672], [736], [820] [672], [736], [820], [664] To delete, press 3...
Page 376 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) [804], [812], [746] To end this call, press [804], [812], [822], [760], [746] [807], [746] [798], [739], [724], [224], [234], [236], [746] [798], [739], [724], [224], [234], [746] [845], [838], [728], [835], [785], [746] [845], [838], [728], [835], [785], [833], [746] [798], [739], [728], [725], [223], [236], [746]...
Page 377 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) To erase this message, press 3 [804], [793], [756], [813], [846], [232] [804], [811], [793], [756], [813], [822], [760], [846], [784] [804], [793], [756], [846], [232] [804], [811], [793], [756], [822], [760], [846], [784] To erase this prompt and use system [801], [757], [850]...
Page 378 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) To generate mailbox usage report, [771] press 1 To clear mailbox usage counts, press To generate port usage report, press 1 [772] To clear port usage counts, press 2 To generate system service report, [773] press 1...
Page 379 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) To insert a wait for dial tone, press 7 [722], [663], [820], [668], [778], [830], [779] [722], [663], [820], [668], [778], [830], [779], [777] [722], [663], [820], [668], [778], [779] [722], [663], [820], [668], [778], [779], [777] To keep, press 2 [735], [780]...
Page 380 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) To play the next message, press 2 [804], [793], [756], [813], [846], [232] [804], [811], [793], [756], [813], [822], [760], [846], [784] [810], [793], [790] [804], [793], [756], [846], [232] [804], [811], [793], [756], [822], [760], [846], [784] [811], [793]...
Page 381 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) To repeat this message, press 1 [804], [812], [746] [804], [812], [822], [760], [746] [804], [793], [756], [813], [846], [232] [804], [811], [793], [756], [813], [822], [760], [846], [784] [804], [793], [756], [846], [232] [804], [811], [793], [756], [822], [760], [846],...
Page 382 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) To review the mailing list, press 4 [848], [670], [817] [848], [847], [670], [817] To review this group, press 4 [690], [666], [732], [818] To review, press 1 [819], [663], [755], [674], [754] [819], [661], [755], [754] [819], [663], [755]...
Page 383 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) To set call transfer status, press 1 [826] To set up covering extension, press 2 To set message reception mode, press To set incomplete handling status, press 4 To set class of service, press 2 [837], [827], [834] [837], [827], [834], [692], [689]...
Page 384 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) To set up mailbox, press 1 [837], [827], [834] [837], [827], [834], [692], [689] [837], [827], [834], [692], [689], [776] To set up message waiting [838] notification, press 2 [845], [838], [728], [835], [785], [746] [845], [838], [728], [835], [785], [832], [746] To skip setting the password, press...
Page 385 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) [679], [720], [849] To try again, press [556], [849] To turn off the prompt, press 3 [801], [757], [850] [722], [843], [850] To turn on the prompt, press 3 [801], [757], [851] [722], [843], [851] To use for scheduling, press 1...
Page 386 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) TWENTY EIGHT [MINUTE] [871] TWENTY EIGHTH [872] TWENTY FIFTH [873] TWENTY FIRST [874] TWENTY FIVE [875] TWENTY FIVE [MINUTE] [876] TWENTY FOUR [877] TWENTY FOUR [HOUR] [878] TWENTY FOUR [MINUTE] [879] TWENTY FOURTH...
Page 387 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) TWENTIETH [901] [902] TWO [HOUR] [903] TWO THOUSAND [904] unsuccessful attempts to enter this [604], [905] mailbox Use call waiting on busy signal [906] disabled Use call waiting on busy signal [907] enabled Use the hash sign key as a wild card...
Page 388 MESSAGE MANAGER'S GUIDE Table 83 Prompt Modifiable Prompts Linked to Prompt No. (s) You can not add any more digits [919] You have (number) [920], [382] [920], [372] [920], [188] You have a call [921] You have a call from (name) [922] You have 1 FAX message [923]...
Page 389 MESSAGE MANAGER'S GUIDE Receive Message Table 85 [359] Message recorded by (mailbox number) [367] Message transferred via (mailbox number) [ 15] and transferred via (mailbox number) [ 14] and (mailbox number) [ 14] and (mailbox number) [360] Message recorded on (date) [920] You have (number) [ 19]...
Page 390 MESSAGE MANAGER'S GUIDE Check Mailbox Distribution Table 89 [345] Message for (name) [365] Message sent on (date) [483] received on (date) [ 19] at (time) [ 19] at (time) [220] for (mailbox number) [220] for (mailbox number) [283] has been erased, because message retention time expired [284] has not been received...
Page 391 MESSAGE MANAGER'S GUIDE Interview Mailbox Management Table 92 [ 16] Answer length is (number) [507] seconds Fax Management Table 93 [920] You have (number) [859] Transferred (number) [188] FAX messages [660] times Installation Manual...
Page 392 MESSAGE MANAGER'S GUIDE Installation Manual...
Page 393: Glossary
Glossary Glossary Alternate Extension Group Transfers the call coming into the extensions in this group following the sequence specified by "Alternate Extension Transfer Sequence". Auto Configuration (Available with DPT Integration only.) The VPS can automatically draw information from the KX-TD500, the KX-TD816 or the KX-TD1232. This information includes, among other things, extension number assignments for each VPS port.
Page 394 Glossary Caller ID Call Routing (Available with DPT Integration only.) The VPS automatically sends calls from pre- assigned Caller ID numbers to the desired extension, mailbox (including System Group Distribution List) or Custom Service. Caller Name Announcement (System/Personal) (Available with DPT Integration only.) The VPS announces prerecorded Caller ID callers' names when: (1) extension users listen to messages from pre-assigned numbers left in the users' mailboxes, (2) the VPS transfers calls from pre-assigned numbers to the users (Caller ID Screening), and (3) the VPS pages the users by intercom (Intercom Paging).
Page 395 Glossary Delayed Ringing There are 2 kinds of delayed ringing applications: (1) The VPS is used as the no-answer destination for the Intercept Routing feature of your PBX. (2) DIL 1:N (outside [CO] line to several extensions) terminates on telephones and VPS ports.
Page 396 Glossary External Message Delivery List Allows the subscriber to create 2 lists to deliver messages to outside parties. Each list can have 8 destinations. External Message Delivery Redial Allows the System Administrator to instruct the VPS when making external message deliveries how many attempts to make when the line is busy or when there is no answer.
Page 397 Glossary Incomplete Call Handling Service Calls are considered incomplete when there is no answer or if the line is busy. There are 6 options for the Incomplete Call Handling Service: (1) to record a message from the caller, (2) transfer the caller to a covering extension, (3) page the mailbox owner via the PBX, (4) notify the mailbox owner via beeper, (5) transfer the caller to the operator, or...
Page 398 Glossary Logical Extension (All Calls Transfer to Mailbox) An extension that always receives calls directly into its mailbox. This feature is used by subscribers who are often unavailable or who do not have a telephone. Mailbox Capacity (messages) The number of messages that can be recorded in a subscriber's mailbox: should be set between 5 and 100 messages by the System Administrator or the System Manager.
Page 399 Glossary Message Waiting Lamp Light on proprietary telephones that lights when there are messages in the mailbox. Message Waiting Notification The VPS can notify subscribers and the Message Manager when they have received messages (if authorised by the System Administrator or the System Manager). There are 3 notification methods: (1) by the Message Waiting Lamp, (2) by a telephone, or (3) by a beeper.
Page 400 Glossary Personal Greeting for Caller ID (Available with DPT Integration only.) A subscriber can record up to 4 personal greeting messages for calls from pre-assigned Caller ID numbers. Each greeting supports up to 8 Caller ID numbers. Personal Group Distribution List A subscriber can maintain up to 4 distribution lists, each containing a maximum of 20 mailboxes.
Page 401 Glossary Remote Call Forward to CO (Available with DPT Integration only.) Allows the System Administrator to program Telephone number 1 and Telephone number 2 as the destination to which the callers are forwarded when the Remote Call Forwarding is set to an outside (CO) line. This feature must be enabled in the COS (Class of Service) setting to be utilised.
Page 402 Glossary System Administrator Unlike the Message Manager and the System Manager, who use a telephone to perform their duties, the System Administrator uses a personal computer to program the VPS. The System Administrator’s handbook is the Installation Manual. System External Message Delivery Duration Time The maximum time allowed for an external message that is to be delivered by the VPS, specified by the System Administrator.
Page 403 Voice Mail A general term used for messages recorded over the phone from one person to another. Voice Prompt Recorded VPS instructions to callers. These are either system prompts or user prompts. Voice Processing System (e.g., Panasonic and KX-TVP200). Installation Manual...
Page 404 Glossary Installation Manual...
Page 405: Index
INDEX INDEX...
Page 406 INDEX Alternate extension group Group distribution list—personal Auto configuration Group distribution list—system Auto forwarding Automated attendant Hardware settings Hold Broadcasting messages Holiday service Busy coverage mode Inband Integration Call services Incomplete call handling service Call Transfer No Answer Time Initialising the system Call transfer status Installing port expansion cards: KX-TVP102 or Callback number entry...
Page 407 INDEX Quick setup Receive message Remote call forwarding set Rotary switch Rotary telephone service RS-232C parameters SAVE Service access commands Service mode Special feature authorisation Specifications—hard disk Specifications—outline Specifications—VPS Subscriber service prompt selection System administration System administrator's guide System clock System components System management System manager's guide...
Page 408 Kyushu Matsushita Electric Co., Ltd. 1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan Copyright: This manual is copyrighted by Kyushu Matsushita Electric Co., Ltd. (KME). You may print out this manual solely for internal use with this model. Except above, you may not reproduce this manual in any form, in whole or part, without the prior written consent of KME.

Panasonic KX-TVP200 Installation Manual

1 Voice Processing System Overview

2 Installation

3 Integrating the Vps with Panasonic Kx-T Phone Systems

4 Integrating the Vps with the Panasonic Kx-Td Digital Pbx

5 Customising the System

6 Final Setup

7 System Maintenance and Troubleshooting

Appendix A SYSTEM FEATURES

A1 System Features

Appendix B SYSTEM ADMINISTRATOR'S GUIDE

B1 System Navigation

B2 System Administration-Mailboxes

Parameters

B4 System Administration-Port/Trunk Service

B5 System Administration-Service Settings

B6 System Administration-System Parameter Settings

B7 System Administration-Hardware Settings

Appendix C SYSTEM MANAGER'S GUIDE

C1 Accessing the System Manager'smailbox

C2 Setting up Mailboxes

C3 Setting Cos (Class of Service) Parameters

C4 Setting the System Clock

C5 Changing the Service Mode Setting

C6 Changing the Company Greeting Setting

C7 Checking System Usage (System Reports)

C8 Delivering Messages

C9 Customising the System Manager'smailbox

C10 Listening to System Manager Messages

Appendix D MESSAGE MANAGER'S GUIDE

D1 Accessing the Message Manager'smailbox

D2 Managing the General Delivery Mailbox

D3 Setting up Message Waiting Notification

D4 Customising the Message Manager'smailbox

D5 Setting the System Clock

D6 Recording Messages

D7 Remote Call Forwarding Set

D8 List of Prompts for Voice Mail and Aa Service

D9 List of Modifiable Prompts

Glossary

Index

Quick Links

Troubleshooting

Related Manuals for Panasonic KX-TVP200

Summary of Contents for Panasonic KX-TVP200